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101. Chapter 6. Measure Maps and Profiles (continued, 9) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6h.html
     June 01, 2014 - accountability or negotiate responsibility       Communicate     □     Interpersonal communication … Starfield, personal communication, September 8, 2010). … accountability or negotiate responsibility       Communicate   □       Interpersonal communication … Starfield, personal communication, September 8, 2010). … Zillich, personal communication, September 9, 2010).

102. Prescribers-Facilitator-Guide (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/prescribers-facilitator-guide.docx
     June 01, 2021 - to communication. … Slide 4 Effective Communication is…. … Slide 10 Was This Communication Effective? … Was the communication complete? · No. … Was the communication timely? · No.

103. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
     August 01, 2022 - Module 5: Response and Disclosure Communication. Module 6: Care for the Caregiver. … Introductory video titled, Introduction to Communication and Optimal Resolution (CANDOR) . … The three subgroups include: Communication Team . … This team has two sub-teams: Disclosure Communication . … Communication Assessment Guide . Case Scenarios: Handling Challenging Communications .

104. Medications Supplement Dashboard Data 2023 (xls file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/npsd/Medications_Supplement_Dashboard_Data_2023.xlsx
     January 01, 2023 - Other 5 5.7% Allergen to the patient Staff qualifications 1 1.1% Contraindicated for the patient Communication … qualifications 91 2.0% Incorrect medication/substance Supervisor/Support 1 0.0% Incorrect patient Communication … qualifications 41 1.7% Incorrect rate Supervisor/Support 1 0.0% Incorrect route of administration Communication … Multiple Staff qualifications 122 7.3% Multiple Supervisor/Support 1 0.1% Other: Please specify Communication … Age Age Group (condensed) Contributing Factor(s) for Event Frequency Percent Adult (18-64 years) Communication

105. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module5/igsitmonitor.html
     March 01, 2019 - How did the lack of communication during the task affect your work on the task? … Were other communication techniques used? If so, what were they? … Decreased communication. … Include patient or family in communication. … Communication.

106. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
     July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Contents   Slide 4: Situation Monitoring Ensures new or changing information is identified for communication … Include patient or family in communication. … Lead to more effective communication. Enable back-up behaviors. … of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication

107. Appendix, Sample Communication from Discipline-Specific Leadership to Staff on Medication Reconciliation Educational Training Sessions | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/match/appendix/app-9.html
     July 01, 2022 - Setting Hospital Hospital Resources MATCH Toolkit Appendix, Sample Communication … Transitions and Clinical Handoffs (MATCH) Toolkit for Medication Reconciliation Appendix, Sample Communication … reviewed July 2022 Page originally created August 2012 Internet Citation: Appendix, Sample Communication

108. Warm Handoff: Intervention | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
     June 01, 2023 - handoff of care allows patients and families to hear what is said and engages patients and families in communication … Brief checklist that can be used as a communication tool when conducting a warm handoff to the clinician … meeting or morning huddle as a demonstration or a reminder of how to work with patients to improve communication … Clearly Creating Patient-centered Team-based Primary Care TeamSTEPPS for Office-Based Care, Module 3: Communication … Improving Patient Safety Systems for Patients With Limited English Proficiency, Chapter 3: Improving Team Communication

109. Appendix F: PowerPoint Presentation: Executive Summary | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-f.html
     September 01, 2020 - To Foster Safety for LEP Patients: TeamSTEPPS® Slide 21: Improving Team Communication To Foster Safety … Accreditation Standards In 2011, the Joint Commission published Patient-Centered Communication standards … Improving Team Communication To Foster Safety for LEP Patients: TeamSTEPPS® The TeamSTEPPS LEP module … skills to identify and raise patient communication issues with the care team Slide 22. … Summary Adverse events that affect LEP patients are more frequently caused by communication problems

110. Pocket Guide: TeamSTEPPS: Strategies & Tools to Enhance Performance and Patient Safety (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
     January 01, 2020 - Team Structure • Multi-Team System For Patient Care ..............................................7 Communication … It is based on team structure and four teachable-learnable skills: Communication, Leadership, Situation … 9 Communication SBAR A technique for communicating critical information that requires immediate … 10 Communication Call-Out Strategy used to communicate important or critical information • Informs … Nurse: “BP is 96/62” 11 Communication Check-Back Using closed-loop communication to ensure that

111. Teams, TeamSTEPPS, and Team Structures: Models for Functional Collaboration | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/events/webinars/feb-2017.html
     February 01, 2017 - Decisions and Communication Slide 32. Strengths of Holacracies Slide 33. … How communication flows . … Communication. Personal Accountability. … may be difficult Communication: Can be compromised by poor lateral communication and by filtering … Communication. Personal Accountability.

112. Guide (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/guide.docx
     March 01, 2017 - Material Use Guide Learning Objectives: · Describe effective communication and teamwork · Describe … why teamwork training and improved communication optimizes resident safety · List barriers, tools, … and strategies to effective teamwork and communication · Describe selected teamwork and communication … Teamwork and Communication Among Staff* · Slide 3–6 · Video 1.1: Staff Communication Overview of TeamSTEPPS … Among Staff Method: During a staff meeting, show the Communication video.

113. Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
     January 01, 2010 - Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy … Review techniques to improve communication with low-literacy patients 5. … Today we’ve gone over some of the strategies to improve communication. … Teaching About Health Literacy and Clear Communication. … Teaching About Health Literacy and Clear Communication.

114. Learn Strategies for Communicating With Colleagues, Patients, and Families About Antibiotic Prescribing | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/antibiotic-use/ambulatory-care/strategies/index.html
     October 01, 2022 - Communication with patients and families about antibiotic use is essential to improve antibiotic use. … three presentations below each include slides and a facilitator guide, and are designed to improve communication … Communicating With Patients and Families About Antibiotic Decisions Improving Communication Between … Communicating With Your Patient One-Page Document provides a brief summary of approaches to improve communication

115. TeamSTEPPS® Essentials Course | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/essentials/igessentials.html
     March 01, 2019 - Describe four communication tools and strategies. … TeamSTEPPS provides several communication strategies that can be used to ensure effective communication … In verbal communication, "CUS" and other signal phrases have a similar effect . … Fosters communication to ensure team members have a shared mental model. … You have learned communication tools, such as SBAR, handoffs, and call-outs.

116. PowerPoint Presentation
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
     December 01, 2005 - PowerPoint Presentation for Office-Based Care Communication TEAMSTEPPS 05.2 Mod 1 05.2 … Page ‹#› Page ‹#› RRS 1 Communication The first of the four main TeamSTEPPS components “The process … Standards associated with the specific mode of communication The power of nonverbal communication … Office Let’s watch this office demonstrate proper team communication … Did you see any other opportunities for better communication?

117. Learn Module Alternate Text | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/cusp/modules/learn/alt-text.html
     April 01, 2013 - Step 6: Generate short term wins Implement Teamwork and Communication Step 7: Consolidate gains … Develop a communication plan. … ‘Develop a communication plan’ links to CUSP modules ‘Assemble the Team,’ ‘Engage the Senior Executive … Slide 25 Implement Teamwork and Communication Recognize the importance of effective communication … Identify barriers to communication Describe the connection between communication and medical error

118. Facilitator-Notes (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facilitator-notes.docx
     March 01, 2017 - to effective teamwork and communication · Describe selected teamwork and communication tools · Review … solutions to teamwork and communication challenges SLIDE 2 SAY: Positive, two-way communication … What is effective communication? … PLAY VIDEO: Video 1.1: Staff Communication ASK: What elements of effective communication did you see … PLAY VIDEO: Video 1.2 Communication and Engaging the Family ASK: Was the nurse’s communication complete

119. Chapter 6. Measure Maps and Profiles (continued, 10) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6i.html
     June 01, 2014 - accountability or negotiate responsibility   □   Communicate           Interpersonal communication … Farrell, personal communication, September 13, 2010). … accountability or negotiate responsibility       Communicate           Interpersonal communication … Schaefer, personal communication, September 1, 2010). … Schaefer, personal communication, September 1, 2010).

120. Learn About CUSP | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/cusp/modules/learn/sl-cusp.html
     December 01, 2012 - Implement Teamwork and Communication Slide 26. … Develop a communication plan. … Implement Teamwork and Communication. Apply CUSP. … Implement Teamwork and Communication Recognize the importance of effective communication. … Identify barriers to communication.