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  1. www.monahrq.ahrq.gov/patient-safety/reports/liability/sands.html
    August 01, 2017 - in Patient Safety and Medical Liability Reforming the Medical Liability System in Massachusetts: Communication … The Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI) was formed … , and members titled their approach, Communication, Apology, and Resolution (CARe). … To begin, MACRMI renamed the DA&O approach to better embody its spirit and mission, calling it Communication … Several of the pilot sites implemented "just in time" communication coaching.
  2. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-full-report.pdf
    February 01, 2020 - Communication of Weight Classification for Children Who Are Overweight or Obese 1 Communication of … Measure Name Communication of Weight Classification for Children Who Are Overweight or Obese 1.B … For documenting communication, terms used could include: overweight, obese, unhealthy weight, excess … A higher percentage of communication of weight classification indicates better performance. … Parental recall of doctor communication of weight status.
  3. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
    March 07, 2019 - These are communication, leading teams, situation monitoring, and mutual support. … Handoff Which communication tools make sense and could work in your office? … Using these tools will improve communication and make handoffs and other events safer. … If you are sitting with your team, think back to your discussions on the communication tools. … Which communication tools make sense and could work in your office?
  4. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
    August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.
  5. www.monahrq.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
    July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Highlight main points of communication strategies. … Slide 10: The Link Between Communication and Patient Safety 1 Patient outcomes. … Slide 19: Adverse Event Initial Communication 4 During initial communication with patient and family … Continued communication with the patient and family. Apology and remediation.
  6. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-resource_list.pdf
    March 01, 2016 - Communication Openness 1. … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information Composite 2. Communication Openness Composite 3.
  7. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - completed 39 39 Survey Results Organizational Learning— Continuous Improvement 92% 89% Communication … 86% 81% 40 40 Survey Results Staff Training 78% 79% Response to Mistakes 82% 78% Communication … survey period, our endoscopy center was going through a staff transition • Decided to focus on  Communication … Implemented • Assigned recovery nurses to specific rooms each day to help improve face-to-face communication … Staff Idaho Endoscopy Center Structure Response Rate Survey Results Reactions & Follow Up Communication
  8. www.monahrq.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
    July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Slide 10: The Link Between Communication and Patient Safety Say: Communication among L&D team members … Slide 11: Communication Tips Say: When communicating with patients and their families, unit team … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse … Slide 19: Adverse Event Initial Communication Say: Communication is an ongoing process that occurs
  9. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/tmpot.pdf
    December 09, 2015 - Fosters communication to ensure team members have a shared mental model Comments: Overall Rating … Communication Rating a. … Includes patients and their family members in communication Comments: Overall Rating – Communication
  10. www.monahrq.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
    July 01, 2023 - labor and delivery (L&D) units and decrease maternal and neonatal adverse events resulting from poor communication … The SPPC is organized around three program pillars, which include: Teamwork and Communication skills, … The toolkit helps L&D units improve patient safety, team communication, and quality of care for mothers … Toolkit for Improving Perinatal Safety The Toolkit is organized around three pillars—Teamwork and Communication … Teamwork and Communication for Perinatal Safety Perinatal Safety Strategies In Situ Simulation
  11. www.monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
    March 01, 2020 - Improving Communication—Improving Care. … How health care organizations can ensure effective, patient-centered communication with people from diverse … Better communication and overall experience. … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication
  12. www.monahrq.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - assess the extent to which their organizations support the diagnostic process, accurate diagnoses, and communication … Promote better communication among patients, family members, and health care professionals from the point … Resources To Facilitate Communication Between Patients and Clinicians : From the IOM report, "Improving … implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … The Toolkit for Engaging Patients To Improve Diagnostic Safety is designed to promote enhanced communication
  13. www.monahrq.ahrq.gov/teamstepps/officebasedcare/module7/office_sum-ig.html
    April 01, 2022 - It represents the core principles of TeamSTEPPS: Communication. Leading Teams. … Return to Contents Communication Say: Communication is the foundation of success for TeamSTEPPS … The communication tools help ensure that communication is both transmitted and received in a standardized … Using these tools will improve communication and make handoffs and other events safer.   … Discussion: Think back to your discussions you had on the communication tools.
  14. www.monahrq.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication
  15. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - The Child Hospital Survey asks parents/guardians about communication with doctors, communication with … These measures can be organized into the following topics: Communication with Parents: • Communication … between you and your child’s nurses • Communication between you and your child’s doctors • Communication … child to leave the hospital • Keeping you informed about your child’s care in the Emergency Room Communication … with Parents Communication with Children Attention to Safety and Comfort Hospital Environment Global
  16. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/defining-diagnostic-error-a-scoping-review.pdf
    April 27, 2022 - None of the studies in this category focused on the concept of communication to patient. … Patient reports of diagnostic error Timeliness, accuracy, communication Aoki and Watanuki27 … Secondary analysis of patient reports of adverse Timeliness, accuracy, communication events ( … Patient- physician communication has been well studied,38 including how communication contributes to … Effective doctor-patient communication: an updated examination.
  17. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - The items address the following six topic areas: • Information about medications • Communication … between nurses and patients • Communication between doctors and patients • Communication about tests … • Communication about forms • Information about how to care for yourself at home In developing these … https://www.jointcommission.org/what_did_the_doctor_say/ https://health.gov/communication/hlactionplan … • Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using
  18. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/keydriver-vtcollaborative.pdf
    January 24, 2018 - [ASTHMA CONTROL] III - Communication is effective and reliable between emergency department and … Secondary Drivers I - Increase documentation of completion of spirometry [SPIROMETRY] III - Increase communication … [USE OF REGISTRY AND COMMUNICATION] I and II – Increase comprehensive asthma education during and … I and II - AAPs are updated regularly, in EMR and used as a communication tool with the family.
  19. www.monahrq.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-cusp.html
    May 01, 2017 - In this section, the slide sets, videos, and tools highlight the following themes: (1) Communication … methods to improve teamwork and communication. … Use structured briefings to improve communication and teamwork. … Demonstrate how the checklist can improve teamwork and communication. … Design a quality improvement initiative using closed-loop communication.
  20. www.monahrq.ahrq.gov/health-literacy/professional-training/informed-choice.html
    May 01, 2023 - AHRQ has developed two interactive training modules that teach clear, comprehensive, engaging communication … How to remove communication barriers. The importance of establishing efficient workflows. … Health care professionals who take the 1.5 hour module will learn: Clear communication strategies,

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