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61. Appendix A: Recommendations for Staff Training | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/health-literacy/professional-training/lepguide/app-a.html
    September 01, 2020 - Include case examples of how cultural factors affect communication and medical errors. … Encourage appreciation, value, respect, understanding, and open communication. … "They will have to be trained in the key cross-cultural aspects of communication. … Instruct trainees on how to use structured communication skills (e.g., TeamSTEPPS® tools). … Awareness of health literacy: Train providers to avoid medical jargon and to use clear communication

62. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION Are there any barriers to communication? If yes, what are they? … COMMUNICATION Were staffing levels appropriate? … COMMUNICATION Was there something that prevented information from being communicated effectively … COMMUNICATION Was there a handoff involved in the event? What happened during the handoff?

63. FileNewTemplate
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
    January 01, 2008 - effective communication. … Identify communication challenges. … communication is SBAR. … communication in your office? … 3: Communication ‹#› In this module, you learned to: Define effective communication.

64. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - Module 5: Response and Disclosure Communication. Module 6: Care for the Caregiver. … Introductory video titled, Introduction to Communication and Optimal Resolution (CANDOR) . … The three subgroups include: Communication Team . … This team has two sub-teams: Disclosure Communication . … Communication Assessment Guide . Case Scenarios: Handling Challenging Communications .

65. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
    July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Contents   Slide 4: Situation Monitoring Ensures new or changing information is identified for communication … Include patient or family in communication. … Lead to more effective communication. Enable back-up behaviors. … of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication

66. Appendix F: PowerPoint Presentation: Executive Summary | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/health-literacy/professional-training/lepguide/app-f.html
    September 01, 2020 - To Foster Safety for LEP Patients: TeamSTEPPS® Slide 21: Improving Team Communication To Foster Safety … Accreditation Standards In 2011, the Joint Commission published Patient-Centered Communication standards … Improving Team Communication To Foster Safety for LEP Patients: TeamSTEPPS® The TeamSTEPPS LEP module … skills to identify and raise patient communication issues with the care team Slide 22. … Summary Adverse events that affect LEP patients are more frequently caused by communication problems

67. Teams, TeamSTEPPS, and Team Structures: Models for Functional Collaboration | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/teamstepps/events/webinars/feb-2017.html
    February 01, 2017 - Decisions and Communication Slide 32. Strengths of Holacracies Slide 33. … How communication flows . … Communication. Personal Accountability. … may be difficult Communication: Can be compromised by poor lateral communication and by filtering … Communication. Personal Accountability.

68. PowerPoint Presentation
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
    December 01, 2005 - PowerPoint Presentation for Office-Based Care Communication TEAMSTEPPS 05.2 Mod 1 05.2 … Page ‹#› Page ‹#› RRS 1 Communication The first of the four main TeamSTEPPS components “The process … Standards associated with the specific mode of communication The power of nonverbal communication … Office Let’s watch this office demonstrate proper team communication … Did you see any other opportunities for better communication?

69. Section 6A (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-a.pdf
    December 29, 2017 - .80 Doctor-parent communication .73 Communication about medicines .91 Informed about child’s care … with providers .82 Preparing to leave hospital .87 Informed in Emergency Room .74 Nurse-child communication … .77 Doctor-child communication .84 Involving teens in care .66 Mistakes and concerns .90 Call … 3 .93 Doctor-parent communication 3 .92 Communication about medicines 4 .73 Informed about child … ’s care 2 .87 Preparing to leave hospital 5 .89 Nurse-child communication 3 .88 Doctor-child communication

70. Section 7E (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-e.pdf
    December 29, 2017 - Preferred Language UNADJUSTED ANALYSIS English (12001) Spanish (1018) P-Value Nurse-parent communication … 80.8% 81.4% .57 Doctor-parent communication 82.2% 83.3% .27 Communication about medicines 79.9% … 70.1% 68.9% .54 Doctor-child communication 66.3% 70.0% .07 Involving teens in care 70.7% 77.9% … 81.4% 80.9% .59 Doctor-parent communication 82.2% 83.3% .26 Communication about medicines 79.4% … 70.7% 68.3% .20 Doctor-child communication 67.0% 69.4% .22 Involving teens in care 72.5% 76.2%

71. Action Planning Worksheets | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/teamstepps/instructor/essentials/implguide2.html
    November 01, 2018 - (e.g., increase staff perception of good team behavior; increased observed effective team communication … Improves communication and information transfer between staff and between patients and staff. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Person(s) (by staff position) responsible for implementation and oversight of communication plan: __ … Goal(s) Information to Communicate ("What") Timing of Communications ("When") Communication Methods

72. Long-Term Care Safety Toolkit Modules | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html
    May 01, 2017 - Teamwork and Communication Provides evidence on why teamwork and communication enhances resident safety … , lists barriers, and offers solutions to overcome barriers to effective teamwork and communication. …        Communication and Engaging the Family        Communication in Action        Communication … HTML )  (en español: Word , 2.38 MB)   Video clips embedded in PowerPoint slide set:        Staff Communication …        Communication and Engaging the Family        Communication in Action        Communication

73. Appendix E: Resources and Tools To Address Language and Cultural Barriers and Improve Patient Safety | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/health-literacy/professional-training/lepguide/app-e.html
    September 01, 2020 - 2: Five Key Recommendations To Improve Patient Safety for LEP Patients Chapter 3: Improving Team Communication … TeamSTEPPS is an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication … hospitals from across the country that have demonstrated a commitment to providing patient-centered communication … provides recommendations to help hospitals address unique patient needs, meet the new Patient-Centered Communication … 45 preferred practices for providing culturally competent care covering a range of issues, including communication

74. Section 7B (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-b.pdf
    December 29, 2017 - CCIs) UNADJUSTED ANALYSIS No CCIs (7776) 1 CCI (1075) 2+ CCIs (434) P-Value Nurse-parent communication … 80.1% 82.1% 80.1% .17 Doctor-parent communication 82.0% 82.4% 83.0% .78 Communication about medicines … 69.8% 71.7% 69.0% .44 Doctor-child communication 66.4% 67.0% 66.4% .94 Involving teens in care 71.7% … 81.1% 81.7% 79.6% .54 Doctor-parent communication 82.3% 82.2% 83.0% .88 Communication about medicines … 70.1% 71.4% 68.9% .59 Doctor-child communication 65.2% 66.8% 67.8% .44 Involving teens in care 70.6%

75. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
    July 01, 2020 - Access Office Staff Care coordination Integral: Communication Discussing COVID Providers … may spend less time, but it’s okay Masks can make communication difficult Providers remain responsive … and kind despite pandemic Proximal Proximal Communication: Reassuring, insufficient, useful … Proximal Communication: Reassuring, insufficient, useful Access: Working, difficult, delayed … , necessary, hard Proximal Communication: Reassuring, insufficient, useful Access: Working,

76. CHIPRA 241: Section 2, Technical Specifications (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-section-2-tech-specs.pdf
    February 24, 2020 - aged 2 through 17 years with an outpatient care visit and BMI ≥85 percentile who had documentation of communication … record data and is calculated as follows: The percentage of eligible children who had documentation of communication … Communication Evidence of letter, telephone call, email message, or face-to-face discussion with of … For documenting communication, terms used could include: overweight, obese, unhealthy weight, excess … Numerator Eligible children with an outpatient care visit, BMI ≥85 percentile, and documentation of communication

77. Appendix B: Bringing It To Life - Case Study | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/health-literacy/professional-training/lepguide/app-b.html
    September 01, 2020 - It is important to focus on the processes of care that do or do not occur leading to poor communication … They are the result of a breakdown in communication and gaps in systems of care on many levels. … However, in this case, the assumption that effective communication is occurring without an interpreter … The TeamSTEPPS LEP Module details more specific structured communication tools (e.g., SBAR and CUS words … ) to foster team communication and LEP patient safety. 64 , 65 While this case may seem extreme,

78. Child HCAHPS NFT State Simulation (xls file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/nft-state-simulation.xlsx
    February 19, 2021 - , [0.64 - 0.8] 0.65 (0.06), [0.58 - 0.71] 0.66 (0.07), [0.55 - 0.73] 0.67 (0.11), [0.5 - 0.86] Communication … with doc, cg 0.04655(0.01463) 0.002334(0.006745) 0.0469(0.01396) 0.002599(0.005817) Communication with … nurse, cg 0.03994(0.01136) 0(.) 0.03861(0.01141) 0.001629(0.004372) Communication with doc, child 0.03891 … (0.01721) 0.009329(0.01188) 0.04916(0.01704) 0() Communication with nurse, child 0.01676(0.01202) 0.01351 … (0.01164) 0.03053(0.01455) 0.001808(0.005002) Communication about rx 0.04907(0.01549) 0.01429(0.01261

79. 8 Principles of Vaccine Communication | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/nursing-home/materials/prevention/vaccine-communication.html
    July 01, 2021 - COVID-19 Strategies for Increasing Vaccine Confidence 8 Principles of Vaccine Communication … Resources Catalog News Best Practice Summaries 8 Principles of Vaccine Communication … July 2021 Page originally created June 2021 Internet Citation: 8 Principles of Vaccine Communication

80. Section 7C (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-c.pdf
    December 29, 2017 - 82.4% 82.6% 81.7% 80.1% 78.0% <.001 Doctor-parent communication 85.2% 85.0% 83.3% 80.7% 78.8% <.001 … Communication about medicines 80.3% 80.1% 81.0% 78.8% 78.3% .003 Informed about child’s care … 73.6% 74.3% 72.0% 67.8% 63.7% <.001 Doctor-child communication 75.2% 71.3% 68.8% 64.1% 59.2% <.001 … Communication about medicines 80.7% 80.4% 80.9% 78.5% 78.0% <.001 Informed about child’s care … 73.1% 74.5% 72.5% 67.6% 63.6% <.001 Doctor-child communication 74.4% 71.8% 69.5% 64.1% 58.9% <.001