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301. Office of Communications (OC) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cpi/centers/ockt/index.html
     January 01, 2021 - The OC promotes the communication of information to both internal and external customers.

302. AHRQ Safety Program for Telemedicine | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/hai/telemedicine/index.html
     December 01, 2023 - Comprehensive Unit-based Safety Program aimed at developing a culture of patient safety and improving communication … Improving teamwork and communication.

303. CUSP Videos | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/hai/cusp/videos/index.html
     September 01, 2019 - Improve Teamwork and Communication Briefing in Action Daily Goals Using the Daily Goals Checklist Understand … Variability Patient and Family Engagement Characteristics of an Engaged Advisor Effective Patient and Family Communication

304. Leadership, Management, and Quality Improvement | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/nursing-home/materials/leadership/index.html
     June 01, 2022 - offers ideas to help boost morale, build trust, create a positive work environment, and practice open communication … provides an evidence-based set of teamwork tools aimed at optimizing patient outcomes by improving communication

305. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - For relational measures of patient experience (e.g., patient-provider communication and office staff … Research Team: Yale Shadow coaching to improve patient experience and provider communication with … Key Findings: Shadow coaching improved providers’ overall performance and communication with patients … The How Matters: How Primary Care Provider Communication with Team Relates to Patients’ Disease Management … More open communication among nurses (e.g., about possible problems with care) and unit-level teamwork

306. Children’s Hospital Uses AHRQ’s Pediatric QI Toolkit To Bring Physicians Together To Reduce CLABSIs (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf
     December 01, 2015 - results helped to identify several opportunities to improve as an organization, such as enhancing communication … learned that physicians were more likely to order PICC lines than permanent lines in part because of communication … This approach greatly improved communication across divisions. … She also regards improved communication with the pediatric surgery division as a positive outcome of

307. Case Scenarios: Handling Challenging Communications | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
     August 01, 2022 - Resources Case Scenarios: Handling Challenging Communications AHRQ Communication … Disclosure Lead(s) can use the descriptions of how they would respond to a challenging interpersonal communication … Below are four different challenging interpersonal communication situations. … analysis suggests that the cause of the air embolism was multi-factorial, but identifies a breakdown in communication

308. Chipra205-Materials Ii (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA205-Materials_II.pdf
     August 27, 2014 - understand where they are being referred or the reason for referral, tracking of referrals leads to better communication … Performed: Parents' Evaluation of Developmental Status (PEDS), birth - 8 years (result = 1 )" Union of: "Communication … Vision Specialists" Union of: "Encounter, Recommended: Mental Health Specialist" Intersection of: "Communication … Stratification = None Data Criteria (QDM Variables) None Data criteria (QDM Data Elements) "Communication … the family that there was concern about child's development User Defined QDM Value Set (1.1.1.1)" "Communication

309. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - The communication process with the health plan might then be the target of a separate change. 4.B.1 … Interpersonal communication works best when the people communicating the message are respected opinion … Communicate Internally One important step that is often neglected is the communication of successes … The organization's leaders can also: Use media and interpersonal communication to promote the work … A related practice is the communication of changes beyond the walls of the organization to members or

310. Step 2: Form an Advisory Group | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html
     December 01, 2019 - They can also offer guidance on design, implementation, and communication issues. Feedback. … To ensure continuity and clear communication, create some overlap between your project team and the advisory … Who will be responsible for arranging meetings and maintaining communication with the advisory group?

311. Video Reflections | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/teamstepps/officebasedcare/handouts/video.html
     November 01, 2015 - identify breakdowns, consider for each whether it falls under the TeamSTEPPS component of leadership, communication … Problem or Breakdown You Observe Leadership Communication Situation Monitoring Mutual Support

312. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 -  Better communication and overall experience. … Physician language ability and cultural competence: an exploratory study of communication with Spanish-speaking … Improving Communication— Improving Care. … How health care organizations can ensure effective, patient- centered communication with people from … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving

313. Leveraging Cultural Change to Reduce Urinary Catheter Use | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
     December 01, 2017 - Slide 11 FIndings Fostering change – overcoming barrier Communication- standardized processes … These boxes are labeled: (1) communication patterns and language, (2) feedback, reward, and corrective … promoting patient safety Organizational learning-continuous improvement Teamwork within unit Communication … openness Feedback and communication about error Nonpunitive response to error Staffing Hospital … 19 Using Results to Leverage Change Example- Hospital x Greatest opportunities: Feedback & Communication

314. Outpatient Medication Errors Prevalent Among Pediatric Leukemia, Lymphoma Patients | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/news/newsletters/e-newsletter/848.html
     January 01, 2023 - They found that failures in communication about changes in medication doses were common, and one in four … Researchers concluded that improvements addressing communication with and among caregivers should be … health services for patients with limited English proficiency; how an innovative artificial intelligence communication … Articles featured this week include: Improving communication from hospital to skilled nursing facility

315. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - organized by survey   Health Plan Survey Clinician & Group Survey Access to care C C Communication … between patients and providers C C Communication about costs of care S S Coordination of … Getting need care Getting care quickly Getting timely appointments, care, and information Communication … for improving the patient’s and consumer's experience of care organized by topic area (e.g., access, communication

316. Event Investigation and Analysis Guide: Appendix A | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apa.html
     August 01, 2022 - There was a breakdown in communication, and she wasn't told when a different concentration had been ordered … If the person stopped after the 3rd why, one might conclude that the root cause was a breakdown in communication

317. TeamSTEPPS Webinars | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/teamstepps/webinars/index.html
     September 01, 2019 - The course focuses on enhancing communication and teamwork skills among office-based professionals to … TeamSTEPPS framework and fundamentals of TeamSTEPPS concepts and tools to facilitate better teamwork, communication … 200-, and 300-level skills will help organizations focus on moving their culture to one with improved communication … Using simulation to observe teamwork and communication to make iterative changes to the process was a … TeamSTEPPS key principles of team structure, leadership, situation monitoring, mutual support, and communication

318. FileNewTemplate
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
     March 07, 2019 - plan and manage your briefs Include the following: Clarify who will be leading the team Open lines of communication … Two, open lines of communication among team members, ensuring that everyone can contribute their unique … information is discussed Assess each of the following: Team leadership Situation awareness Mutual support Communication … TOPIC Communication clear? Situation awareness maintained? Workload distribution? … Time Lack of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication

319. TeamSTEPPS for Office-Based Care: Measurement | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/teamstepps/officebasedcare/module10/office_msmt.html
     September 01, 2015 - Communication. … Communication. … to Contents Slide 17: Survey Measures: 12 Dimensions and 2 Overall Items Survey Dimensions: Communication … Communication openness. Information exchange with other settings.

320. Improving Patient Experience | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - A Breakthrough Approach to Improving CAHPS Communication (Presentation)  ( 20:15 ). … Wendy Leebov, Ed.D, CEO of Leebov Golde & Associates, presents a Heart-Head-Heart Communication model … that can enhance patient experience and improve communication scores on patient experience surveys.