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2901. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
      April 13, 2016 - (Insights) Execution Rating of Health Plan Access to Health Care Customer Service Plan Communication

2902. Patient Safety Culture and Medical Liability—Recommendations for Measurement, Analysis, and Interpretation: A Commentary | Agency for Healthcare Research and Quality
      www.innovations.ahrq.gov/patient-safety/reports/liability/waever.html
      August 01, 2017 - Acknowledgments Prologue Silence A Commentary Reforming the Medical Liability System in Massachusetts: Communication … and quality. 1-3 A culture of patient safety reflects the values, assumptions, and norms related to communication … misses, and to actively learn from both their own experiences and those of others. 10,11 Given this, communication-and-resolution … Patient safety culture is a multidimensional concept comprising several different dimensions (e.g., communication … Communication-and-resolution programs: The challenges and lessons learned from six early adopters.

2903. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
      April 01, 2011 - For discharge to be most effective, communication between clinicians, the patient, and family needs … Similarly, evidence is mounting for interventions that incorporate structured discharge communication … Address patient communication needs during discharge and transfer 2. … Although many clinicians recognize the importance of communication, they tend to be overly positive in … Also, be sure to clarify how communication will occur between team members (for example, between the

2904. Improving Your Laboratory Testing Process Toolkit (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
      December 01, 2017 - Assessing your Testing Process” tool to their full practice, the results showed that inconsistent communication … • Offices with a team approach to patient care, good communication among all staff, mutual trust … Communication among staff, physicians, and leadership promotes mutual respect and trust. 3. … Closed-loop communication. … Standard Work Lab result communication process 37 Project Team Revised Guide John M.

2905. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
      January 01, 2014 - They also have the communication skills that enable them to provide accurate and actionable feedback … Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement programs, physician communication … Modules Available Through the MGH Service Academy For Leaders • Survey Basics • Data Tutorials • Communication … and Rounding • Reward and Recognition Approaches • High, Middle and Low Performers • Physician Communication

2906. America's Health Literacy: Why We Need Accessible Health Information (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/health-literacy/dhhs-2008-issue-brief.pdf
      January 01, 2008 - Most professional schools do not require proficient communication skills for graduation or licensure … http://www.health.gov/communication/ literacy/default.htm The Office of Disease Prevention and Health … /www.ahrq.gov/clinic/tp/littp.htm http://www.hsph.harvard.edu/healthliteracy/ http://www.health.gov/communication

2907. Engaging Stakeholders to Improve the Quality of Children's Health Care (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1.pdf
      September 08, 2015 - – Supporting communication across different workgroups. … – Select chairs with demonstrated communication skills with diverse groups. … • What communication mechanisms do the stakeholders prefer? … • The frequency of communication may fluctuate over time. … – Communication content and mechanisms, both internal and external.

2908. Module 1: Overview - Facilitator Notes | Agency for Healthcare Research and Quality
      www.innovations.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/overview-fac-notes.html
      June 01, 2017 - surgical infection and complication rates and to improve safety culture through improved teamwork and communication … and support for specific safety interventions such as checklists, safety escalation protocols, and communication … Examples include safe surgery checklists, infection control procedures, and role-based standard work like communication

2909. PQMP Asthma ED Visit Quality Metric Key Driver Diagram (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/asthma-ed-kdd.pdf
      March 10, 2021 - public health3 • Clinical decision-making tools capture process measures and collect timely data • Communication

2910. Transcranial Doppler Screening for Children with Sickle Cell Anemia: Health System - Key Driver Diagram (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthsystem-key-drive-diagram.pdf
      January 29, 2021 - reasons for/value of preventive care including TCD screening for children with sickle cell anemia • Communication

2911. Sickle Cell Anemia Preventive Care Key Driver Diagram (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sca-key-drive-diagram.pdf
      January 29, 2021 - Closed oop communication between pharmacies and providers.

2912. Toolkit for Using the AHRQ Quality Indicators - A “How to” Guide for Improving Hospital Quality and Safety | Agency for Healthcare Research and Quality
      www.innovations.ahrq.gov/patient-safety/settings/hospital/resource/qitool/webinar080116/index.html
      December 01, 2017 - Enhance Performance and Patient Safety Selecting Quality and Resource Use Measures: A Decision Guide Communication … quality and patient safety measures (not at all, to some extent and to a great extent) We have open communication … High-level summary of best practices Recommended practices Staff required– Equipment Communication … or training is required, communication or training scheduled dates, and actual implementation start … Prophylaxis when chemical contraindicated Prospective Identification Decision Support for physicians Communication

2913. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
      March 01, 2016 - They are certainly the indicators on provider communication. … Although I'm going to be talking in a minute more about communication, although our communication scores … We have found that to be true, but that was an area of focus even though our scores in communication … In 2012, we did an organization-wide effort to provide communication training. … We tended to focus first on provider communication or on staff courtesy and those things are important

2914. Timeliness of Confirmatory Testing for Sickle Cell Disease: Timeliness of Antibiotic Prophylaxis for Children with Sickle Cell Anemia (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/chipra-1416-p007-1-ef.pdf
      November 01, 2015 - Evidence Base for Focus of the Measures Evidence indicates that confirmatory testing and successful communication … Family communication of testing results is an aspirational measure that is intended to shape and improve

2915. Chipra204-Materials Ii (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA204-Materials_II.pdf
      August 27, 2014 - Performed: Parents' Evaluation of Developmental Status (PEDS), birth - 8 years (result = 1 )" Union of: "Communication … Performed: Parents' Evaluation of Developmental Status (PEDS), birth - 8 years (result = 1 )" Union of: "Communication … Performed: Parents' Evaluation of Developmental Status (PEDS), birth - 8 years (result = 1 )" Union of: "Communication … education that is applicable for developmental delay follow-up care User Defined QDM Value Set (1.1.1.1)" "Communication

2916. Teamwork in Quality Improvement (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
      January 01, 2012 - How can I be a greater part of the team to ensure very smooth communication, seamless communication … the best medical home in the world and everybody’s working very collaboratively, we have really good communication … And then really communicating with patients even in a secured patient portal or communication method

2917. Follow Up With Patient Family After Developmental Screening (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/preventive/chipra-202-tech-specs.pdf
      October 11, 2018 - Definition 1: Follow-up discussion: Physician-parent communication which includes reporting the screening … Performed: Parents' Evaluation of Developmental Status (PEDS), birth - 8 years" AND: AND: Union of: "Communication … None n of Developmental Data Criteria (QDM Variables) None Data criteria (QDM Data Elements) "Communication

2918. 2019 National Healthcare Quality and Disparities Report Executive Summary (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-final-es-cs061721.pdf
      December 01, 2020 - Care Coordination Morbidity and Mortality Cost Findings on Care Coordination Improving Trend: Communication … About Discharge Information Improving Trend: Communication About Treatment From Other Doctors Improving … Trend: Home Health Care Provider Communication Worsening Trend: Emergency Department Visits of Home

2919. TeamSTEPPS® for Office-Based Care - Teamwork Perceptions Questionnaire (T-TPQ) (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teampercept.pdf
      December 09, 2015 - Strongly Disagree Disagree Neutral Agree Strongly Agree Communication 29.

2920. Selected Best Practices and Suggestions for Improvement (pdf file)
      www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4n_combo_iqi-mortalityreview-bestpractices.pdf
      May 20, 2016 - o Review questions:  Causes for concern:  Diagnosis  Documentation/communication  Infection … including equipment failure and inadequate equipment  Unit management factor (work environment) communication … prioritization, inappropriate behavior or action, high stress situation  Other, including lack of communication