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241. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - Additionally, two communication initiatives were created to increase avenues of communication between … Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication

242. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
     August 01, 2021 - Communication process is established between clinic staff and health plan care managers to ensure care … coordination (e.g., pre-approvals, transportation, no-shows, unable to reach) Follow communication … Per established communication route. … Identify steps in the TCD screening process using the TCD Screening and Communication flow diagram   … Follow communication process provided in the Health Plan and Sickle Cell Clinic Communication Process

243. TeamSTEPPS 2.0 Fundamentals | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/teamstepps/instructor/fundamentals/index.html
     June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Teamwork Exercise Sheet ( PDF File , 151 KB) Implementation Worksheet ( PDF File , 198 KB) Module 3: Communication

244. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication

245. How To Implement the Pressure Injury Prevention Program in Your Organization
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation_slides.pptx
     November 20, 2014 - hospitals experience the challenges of staff turnover. 19 Practice Insight Staff Turnover 20 Communication … Patterns Good communication needs to occur among staff at all levels. … families) Among unit staff, the Implementation Team, the Wound Care Team, and senior management 21 Communication … Care Team, and Implementation Team in preventing pressure injuries Importance of the Unit Champions Communication

246. PQMP National Asthma Quality Metric Key Driver Diagram (UCSF) (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/keydriver-sfcollaborative.pdf
     January 24, 2018 -  f/ u plan (at  least 2 visits/year)   I and II ‐ AAPs are updated regularly, in EMR and used as a communication … registry or establish a reminder recall system to identify patients  with asthma [USE OF A REGISTRY AND COMMUNICATION

247. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

248. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
     December 01, 2017 - Learning Objectives Describe the relationship between hierarchy and patient safety Explain communication … What communication tools can be used to break down the “BAD” hierarchy and support the “GOOD”? … Slide 14 Communication and Hierarchy Clearly assert concerns and suggestions Use an assertive … of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication

249. Tool: Task Assistance | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication … Style of communication: Personal style can greatly influence the team’s supportive actions. … Close the loop on task communication—ensure the task was completed correctly.

250. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.

251. TeamSTEPPS® Teamwork Perceptions Questionnaire Manual (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
     June 01, 2010 - These core components are: leadership, communication, mutual support, and situation monitoring. … based upon the core components of teamwork that comprise TeamSTEPPS: team structure, leadership, communication … Coefficients ranged from .57 (team structure and communication) to .79 (situation monitoring and mutual … T-TPQ subscale correlations with the HSOPS ranged from .60 (communication) to .79 (mutual support). … ’s Alpha Team Structure 7 .89 Leadership 7 .95 Situation Monitoring 7 .91 Mutual Support 7 .90 Communication

252. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
     June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication

253. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

254. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
     September 01, 2020 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … We have gone over four clear communication strategies.

255. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

256. Comprehensive Unit-based Safety Program: Accelerating the Adoption of Evidence-Based Practices To Prevent Healthcare-Associated Infections | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/hai/cusp/summary/index.html
     September 01, 2017 - developed at Johns Hopkins with AHRQ support, combines improvements in safety culture, teamwork, and communication … change models because it combines behavioral elements—an emphasis on safety culture, teamwork, and communication—with

257. AHRQ Challenge on Innovative Solutions to Update or Re-Create TeamSTEPPS Videos | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/challenges/past/teamstepps-video/index.html
     September 01, 2023 - sought innovators to update the current TeamSTEPPS videos to provide improved TeamSTEPPS tools for communication … of SBAR (Situation-Background-Assessment-Recommendation) and emphasizes the importance of standard communication … Rural Community Clinic  demonstrates how CUS is used to ensure patient safety and how SBAR enhances communication

258. What Is Patient Experience? | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - they seek and receive care, such as getting timely appointments, easy access to information, and good communication … find out from patients whether something that should happen in a healthcare setting (such as clear communication … evidence points to a positive association between various aspects of patient experience, such as good communication

259. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Overview) (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-SOPS_101_Webcast-GRAY-Overview.pdf
     March 03, 2020 - Surgery Center 14 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Teamwork • Communication … Openness • Communication About Error • Organizational Learning—Continuous improvement • Response to

260. Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/research/findings/studies/index.html?page=485
     January 01, 2024 - (1542) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … Keywords: Communication, Education: Patient and Caregiver Taylor EF , Machta RM , Meyers … It also contains recommendations for health communication practices, professional training, and future … Keywords: Communication, Education: Patient and Caregiver, Decision Making Kravitz RL , Bell … Keywords: Communication, Education: Patient and Caregiver, Health Promotion, Medication, Public Health