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81. CHIPRA 241: Section 6, Tables 3 and 4 (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-section-6-tables-3-4.pdf
    February 24, 2020 - Description Records Reviewed For IRR (N) N Agreed (%) Kappa Statistic Documentation of communication … Documentation of height 20 20 (100) 1 Documentation of weight 20 20 (100) 1 Table 4: Documentation of Communication … Weight Classification Measure Numerator (N) Denominator (N) Proportion (%) Documentation of Communication … of Weight Classification, based on calculated BMI. 10 216 4.6% Documentation of Communication

82. Section 7A (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-a.pdf
    December 29, 2017 - 88.4% 71.7% 83.0% 82.3% 80.5% 80.4% <.001 Doctor-parent communication 89.2% 76.6% 85.9% 84.6% 81.5% … 81.3% <.001 Communication about medicines 80.0% 76.2% 78.3% 78.6% 80.5% 81.9% .002 Informed about … 80.2% 64.4% 74.4% 72.1% 69.1% 69.6% <.001 Doctor-child communication 77.0% 66.7% 72.3% 70.1% 65.2% … 88.3% 72.7% 82.2% 82.1% 80.4% 80.5% <.001 Doctor-parent communication 88.7% 77.7% 85.0% 84.8% 81.6% … 78.4% 65.8% 73.6% 73.3% 69.3% 69.4% <.001 Doctor-child communication 74.5% 67.7% 71.4% 71.1% 65.6%

83. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
    August 01, 2022 - In the CANDOR process, patient and family involvement is extensive and ongoing, and communication is … Typically, CANDOR events can be identified via verbal communication to risk management/patient safety … The CANDOR Response Team is also responsible for notifying the CANDOR Communication Lead that a CANDOR … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay "on message."

84. Marshall-Traino, Heather | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/funding/training-grants/grants/active/kawards/kawdsummarsh.html
    October 01, 2014 - Institution: Virginia Commonwealth University, Richmond Grant Title: Increasing Communication about … Develop a culturally-sensitive communication skills program to improve kidney transplant candidates' … Design and pilot test a survey to gauge the impact of the communication skills program. … Conduct a proof of concept test of the communication skills program. Career Goals: Dr. … She received her PhD in Communication from SUNY Buffalo.

85. More Effort Is Needed To Ensure Patients Understand Doctors' Instructions (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - understand basic health information and services needed to make appropriate health decisions.”2 Several communication … Department of Health and Human Services programs: ◆ AHRQ funds many projects that support improved communication … patient-family-engagement/pfeprimarycare/index.html www.ahrq.gov/literacy https://www.niddk.nih.gov/health-information/communication-programs … how-talk-patients-about-prediabetes-diagnosis/use-teach-back-method https://www.niddk.nih.gov/health-information/communication-programs … Closing the loop: physician communication with diabetic patients who have low health literacy.

86. Mod5-Comm-Assessment (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Assessment Guide Communication and Optimal Resolution Toolkit 2 – Communication Assessment Guide … Communication Assessment Guide – 3 How to Administer the Communication Assessment Questionnaire The … Communication Assessment Guide – 5 4. … Communication Assessment Guide – 7 8. … assessing communication processes.

87. Effective Patient and Family Communication | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/hai/cusp/videos/11c-effectivecomm/index.html
    June 01, 2018 - Infections Program About the CUSP Method Videos Effective Patient and Family Communication … Decolonization – Universal and Targeted Tools Effective Patient and Family Communication … Effective Patient and Family Communication [1 min. 50 sec.] … 2018 Page originally created May 2013 Internet Citation: Effective Patient and Family Communication

88. Improving-Facnotes (doc file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
    May 01, 2017 - In this section, we will discuss the meaning of communication, barriers to effective communication, and … the impact of poor communication on patient outcomes. … Slide 48 SAY: Another way to improve communication is closed-loop communication. … We will discuss how closed-loop communication enhances team communication and we’ll listen to an example … teamwork and communication.

89. The Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
    November 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Step 8: Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Develop a communication plan for each identified group including your goals for communication, who … A communication plan to generate support for the TeamSTEPPS Initiative and to promote maintenance and

90. Section 6B (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - Table 5: Item-to-Composite Correlations Composite Item Correlation Nurse-parent communication … (2) Doctor-parent communication .82 (3) Communication about medicines .57 .50 (4) Informed … .80 .74 .49 .79 .64 (7) Doctor-child communication .76 .81 .52 .77 .72 .76 (8) Involving teens in … .72 Doctor-parent communication .70 Communication about medicines .62 Informed about child’s care … .56 Doctor-child communication .51 Involving teens in care .39 Mistakes and concerns .53 Call

91. Chapter 1: Background on Patient Safety and LEP Populations | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/health-literacy/professional-training/lepguide/chapter1.html
    September 01, 2020 - What We Know About Safety and Limited-English-Proficient Patients Communication problems are the most … If anything, errors related to LEP are bundled as being caused by "communication errors," which does … Communication between patients and health care providers, and the barriers many LEP patients face in … The initiative advances the issues of effective communication, cultural competence, and patient- and … Advancing effective communication, cultural competence, and patient- and family-centered care: a roadmap

92. SOPS Ambulatory Surgery Center Webcast - HARE (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
    January 01, 2023 - composite measures and 27 survey items assessed in the SOP Ambulatory Surgery Center Survey are: • Communication … About Patient Information (4 items) • Communication Openness (3 items) • Staffing, Work Pressure, and … Communication About Patient Information Your ASC 93% Database … About Patient Information 90% Communication Openness 89% 26 2021 SOPS ASC Database Composite Measure … Communication About Patient Information 1.

93. Chapter 2: Five Key Recommendations To Improve Patient Safety for LEP Patients | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html
    September 01, 2020 - The TeamSTEPPS LEP Module provides interprofessional care teams with structured communication tools to … Limited training is provided to clinicians and staff members on team communication, interpreter use, … Train staff on team communication, interpreter use ( Appendix A ), cultural competency ( Appendix A ) … These can be the first line of communication for LEP patients and can coordinate with patients, families … I think that would be an improved communication strategy" (Leader, Nursing).  

94. Toolkit 2. Common Suspected Infections: Communication and Decisionmaking for Four Infections | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit2-communications-and-decisionmaking.html
    November 01, 2016 - Common Suspected Infections: Communication and Decisionmaking for Four Infections … The Communication and Decisionmaking for Four Infections toolkit aims to reduce inappropriate prescribing … What is the Communication and Decisionmaking for Four Infections Toolkit? … The Medical Care Referral form facilitates communication between nurses and clinicians when a resident … Common Suspected Infections: Communication and Decisionmaking for Four Infections.

95. Mod5-Disclosure-Checklist (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - individuals who are conducting initial or followup disclosure conversations, including key disclosure communication … Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete 3 Part II - Disclosure Communication Get Ready ■ Review the event … Discuss what went well and what could be done going forward to enhance communication.

96. Acknowledgments | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/acknowledgements.html
    August 01, 2022 - Events Education & Training Resources Acknowledgments AHRQ Communication … and Optimal Resolution Toolkit The Communication and Optimal Resolution (CANDOR) process was funded … Association, to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … M.D., J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

97. AHRQ Safety Program for Perinatal Care: Shadowing Another Professional Tool (doc file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/professional-tool.docx
    May 01, 2017 - The shadower will observe oral and written communication practices and problems and the effect they have … Review your list of observed communication and teamwork problems. … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … What suggestions do you have for improving teamwork and communication?

98. Develop a Culture of Safety Around Antibiotic Prescribing | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/antibiotic-use/acute-care/safety/index.html
    June 01, 2021 - Safety Around Prescribing Improving Antibiotic Use is a Patient Safety Issue Improving Communication … They discuss how to present antibiotic use as a patient safety issue, how to improve communication and … Making the Case That Improving Antibiotic Use Is a Patient Safety Issue Improving Communication and

99. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Communication with Parent B-1 Table B-2. Communication with Child B-2 Table B-3. … with Parent Communication Between You and Your Child’s Nurses 84% Communication Between You and Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 83% 79% 84% Communication … with Parent Communication Between You and Your Child’s Nurses 82% 83% 85% 86% 86% 84% Communication … Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication

100. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/professional-tool.html
     July 01, 2023 - Purpose of tool: This tool offers a structured approach to identify and then improve communication, … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … Communication during a crisis: During a crisis, were verbal or written communications clear, accurate … What suggestions do you have for improving teamwork and communication?