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301. Culturally and Linguistically Appropriate Services | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sdoh/clas/index.html
     July 01, 2023 - The following videos show interpreters using TeamSTEPPS communication strategies. … Services (CLAS) in Maternal Health Care National CLAS Standards The Guide to Providing Effective Communication … Services Administration, and updated by the Centers for Disease Prevention and Control CDC, Effective Communication

302. DSF Measures 2-3 Attachment 11.1 (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA205-Materials_XIA.pdf
     February 29, 2016 - V40.1 Problems with communication (including speech) 8. … Z86.59 Problems with communication (including speech) 8.

303. DSF Measures 2-3 Attachment 11.1 (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA204-Materials_XIA.pdf
     February 29, 2016 - V40.1 Problems with communication (including speech) 8. … Z86.59 Problems with communication (including speech) 8.

304. Just Culture Webcast Intro (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-1-intro.pdf
     November 09, 2016 - Communication openness – 2. Feedback & communication about error – 3.

305. TeamSTEPPS for Office-Based Care: Leading Teams | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/teamstepps/officebasedcare/module4/office_lead.html
     September 01, 2015 - Open lines of communication among team members. … Communication. "What are our takeaways or lessons learned from this experience?” … Topic Communication clear? X Situation awareness maintained? X Workload distribution? … Ineffective Communication. Conflict. Brief Huddle Debrief Shared Mental Model.

306. Advancing Diagnostic Safety: An AHRQ Leadership Conversation | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/blog/ahrqviews/diagnostic-safety-conversation.html
     October 01, 2021 - DM:   Jeff, you’ve taught me that a key part of both causing and preventing diagnostic errors is communication … JB:   The need for effective communication is present throughout the diagnostic process.  … Good communication leads to better outcomes and breakdowns in communication between patients and healthcare … right information, about the right patient, gets to the right team members, at the right time, reducing communication

307. THE MEDICAL HOME INDEX: (doc file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.docx
     March 25, 2009 - practice "advisory group" promotes family-centered strategies, practices and policies (e.g. enhanced communication … / Access1 Communication between the family and the primary care provider (PCP) occurs as a result … In addition to Level 1, standardized office communication methods are identified to the family by the … address chronic condition care; the PCP determines appropriate visit intervals; follow-up includes communication … -Facilitate communication among PCP, family and others. 3) Build bridges among families and health, education

308. Office of Communications (OC) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cpi/centers/ockt/index.html
     January 01, 2021 - The OC promotes the communication of information to both internal and external customers.

309. AHRQ Safety Program for Telemedicine | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/hai/telemedicine/index.html
     December 01, 2023 - Comprehensive Unit-based Safety Program aimed at developing a culture of patient safety and improving communication … Improving teamwork and communication.

310. CUSP Videos | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/hai/cusp/videos/index.html
     September 01, 2019 - Improve Teamwork and Communication Briefing in Action Daily Goals Using the Daily Goals Checklist Understand … Variability Patient and Family Engagement Characteristics of an Engaged Advisor Effective Patient and Family Communication

311. Leadership, Management, and Quality Improvement | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/nursing-home/materials/leadership/index.html
     June 01, 2022 - offers ideas to help boost morale, build trust, create a positive work environment, and practice open communication … provides an evidence-based set of teamwork tools aimed at optimizing patient outcomes by improving communication

312. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - For relational measures of patient experience (e.g., patient-provider communication and office staff … Research Team: Yale Shadow coaching to improve patient experience and provider communication with … Key Findings: Shadow coaching improved providers’ overall performance and communication with patients … The How Matters: How Primary Care Provider Communication with Team Relates to Patients’ Disease Management … More open communication among nurses (e.g., about possible problems with care) and unit-level teamwork

313. Children’s Hospital Uses AHRQ’s Pediatric QI Toolkit To Bring Physicians Together To Reduce CLABSIs (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf
     December 01, 2015 - results helped to identify several opportunities to improve as an organization, such as enhancing communication … learned that physicians were more likely to order PICC lines than permanent lines in part because of communication … This approach greatly improved communication across divisions. … She also regards improved communication with the pediatric surgery division as a positive outcome of

314. Case Scenarios: Handling Challenging Communications | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
     August 01, 2022 - Resources Case Scenarios: Handling Challenging Communications AHRQ Communication … Disclosure Lead(s) can use the descriptions of how they would respond to a challenging interpersonal communication … Below are four different challenging interpersonal communication situations. … analysis suggests that the cause of the air embolism was multi-factorial, but identifies a breakdown in communication

315. Chipra205-Materials Ii (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA205-Materials_II.pdf
     August 27, 2014 - understand where they are being referred or the reason for referral, tracking of referrals leads to better communication … Performed: Parents' Evaluation of Developmental Status (PEDS), birth - 8 years (result = 1 )" Union of: "Communication … Vision Specialists" Union of: "Encounter, Recommended: Mental Health Specialist" Intersection of: "Communication … Stratification = None Data Criteria (QDM Variables) None Data criteria (QDM Data Elements) "Communication … the family that there was concern about child's development User Defined QDM Value Set (1.1.1.1)" "Communication

316. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - The communication process with the health plan might then be the target of a separate change. 4.B.1 … Interpersonal communication works best when the people communicating the message are respected opinion … Communicate Internally One important step that is often neglected is the communication of successes … The organization's leaders can also: Use media and interpersonal communication to promote the work … A related practice is the communication of changes beyond the walls of the organization to members or

317. Step 2: Form an Advisory Group | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html
     December 01, 2019 - They can also offer guidance on design, implementation, and communication issues. Feedback. … To ensure continuity and clear communication, create some overlap between your project team and the advisory … Who will be responsible for arranging meetings and maintaining communication with the advisory group?

318. Video Reflections | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/teamstepps/officebasedcare/handouts/video.html
     November 01, 2015 - identify breakdowns, consider for each whether it falls under the TeamSTEPPS component of leadership, communication … Problem or Breakdown You Observe Leadership Communication Situation Monitoring Mutual Support

319. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 -  Better communication and overall experience. … Physician language ability and cultural competence: an exploratory study of communication with Spanish-speaking … Improving Communication— Improving Care. … How health care organizations can ensure effective, patient- centered communication with people from … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving

320. Leveraging Cultural Change to Reduce Urinary Catheter Use | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
     December 01, 2017 - Slide 11 FIndings Fostering change – overcoming barrier Communication- standardized processes … These boxes are labeled: (1) communication patterns and language, (2) feedback, reward, and corrective … promoting patient safety Organizational learning-continuous improvement Teamwork within unit Communication … openness Feedback and communication about error Nonpunitive response to error Staffing Hospital … 19 Using Results to Leverage Change Example- Hospital x Greatest opportunities: Feedback & Communication