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241. Consensus Organizational Health Literacy Quality Improvement Measures | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/improve/organizational.html
     September 01, 2020 - pursue organizational health literacy (OHL) make things easier for patients by making changes to improve communication … serve on a Governing and/or Leadership Board and serves as a patient representative OHL Domain: Communication … Computed score based on staff responses to 36 questions addressing language preferences/needs, communication … Rating Sum of 5 domain scores based on Health Literacy Environment Review: navigation, print communication

242. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics: Communication … Communication with the child. Attention to safety and comfort. Hospital environment.

243. Wen, Kuang-Yi | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/funding/training-grants/grants/active/kawards/kawdsumwen.html
     October 01, 2014 - This project will be guided by the Cognitive-Social Health Information Processing Model, health communication … care through resources such as: health information, decisional and emotional support, and clinical communication … promotion of patient-center care within ambulatory settings and based on use of health information and communication

244. Staff & Resident Well-Being | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/nursing-home/materials/well-being/index.html
     June 01, 2022 - home teams recognize and manage stress, work together to tackle common challenges, and practice open communication … -19 pandemic on mental health, how to enhance well-being in nursing home culture, and compassionate communication … home teams recognize and manage stress, work together to tackle common challenges, and practice open communication

245. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - Additionally, two communication initiatives were created to increase avenues of communication between … Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication

246. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
     August 01, 2021 - Communication process is established between clinic staff and health plan care managers to ensure care … coordination (e.g., pre-approvals, transportation, no-shows, unable to reach) Follow communication … Per established communication route. … Identify steps in the TCD screening process using the TCD Screening and Communication flow diagram   … Follow communication process provided in the Health Plan and Sickle Cell Clinic Communication Process

247. TeamSTEPPS 2.0 Fundamentals | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/index.html
     June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Teamwork Exercise Sheet ( PDF File , 151 KB) Implementation Worksheet ( PDF File , 198 KB) Module 3: Communication

248. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication

249. How To Implement the Pressure Injury Prevention Program in Your Organization
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation_slides.pptx
     November 20, 2014 - hospitals experience the challenges of staff turnover. 19 Practice Insight Staff Turnover 20 Communication … Patterns Good communication needs to occur among staff at all levels. … families) Among unit staff, the Implementation Team, the Wound Care Team, and senior management 21 Communication … Care Team, and Implementation Team in preventing pressure injuries Importance of the Unit Champions Communication

250. PQMP National Asthma Quality Metric Key Driver Diagram (UCSF) (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/keydriver-sfcollaborative.pdf
     January 24, 2018 -  f/ u plan (at  least 2 visits/year)   I and II ‐ AAPs are updated regularly, in EMR and used as a communication … registry or establish a reminder recall system to identify patients  with asthma [USE OF A REGISTRY AND COMMUNICATION

251. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

252. Understanding SOPS Surveys: A Primer for New Users - Gray (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
     January 01, 2018 - Surgery Center (2015) Areas of Patient Safety Culture Assessed Across SOPS Surveys • Teamwork • Communication … Openness • Communication About Error • Organizational Learning—Continuous improvement • Response … Patient Safety and Quality Issues (5 items) 2 EHR System Training (3 items) 3 EHR System Support and Communication

253. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
     December 01, 2017 - Learning Objectives Describe the relationship between hierarchy and patient safety Explain communication … What communication tools can be used to break down the “BAD” hierarchy and support the “GOOD”? … Slide 14 Communication and Hierarchy Clearly assert concerns and suggestions Use an assertive … of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication

254. Tool: Task Assistance | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication … Style of communication: Personal style can greatly influence the team’s supportive actions. … Close the loop on task communication—ensure the task was completed correctly.

255. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.

256. TeamSTEPPS® Teamwork Perceptions Questionnaire Manual (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
     June 01, 2010 - These core components are: leadership, communication, mutual support, and situation monitoring. … based upon the core components of teamwork that comprise TeamSTEPPS: team structure, leadership, communication … Coefficients ranged from .57 (team structure and communication) to .79 (situation monitoring and mutual … T-TPQ subscale correlations with the HSOPS ranged from .60 (communication) to .79 (mutual support). … ’s Alpha Team Structure 7 .89 Leadership 7 .95 Situation Monitoring 7 .91 Mutual Support 7 .90 Communication

257. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
     June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication

258. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

259. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
     September 01, 2020 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … We have gone over four clear communication strategies.

260. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication