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221. SOPS Nursing Home Survey: What You Need To Know - Theresa Famolaro, MPS, MS, MBA (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-nh_webcast-famolaro.pdf
     September 21, 2022 - Feedback & Communication About Incidents 85% 83% 54% 100% 3. … Composite Measure Results % Positive Response Overall Perceptions of Resident Safety 85% Feedback and Communication … Measure Results 46% 55% 56% 63% % Positive Response Handoffs Nonpunitive Response to Mistakes Communication … there are enough staff to handle the workload and meet residents' needs during shift changes 55% Communication … Composite Measures % Positive Response Overall Perceptions of Resident Safety 91% 85% Feedback and Communication

222. Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/teamstepps/instructor/reference/quickrefguide.html
     March 01, 2014 - Step 8: Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Develop a communication plan for each identified group, including your goals for communication, who will … A communication plan to generate support for the TeamSTEPPS initiative and to promote maintenance and

223. Module 3: Component Kit (doc file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-component-kit.docx
     May 01, 2017 - CUS contact person determines what communication has occurred with the patient/family regarding the event … If communication has not yet occurred and is required, CUS contact person will speak with the patient … (Option: develop an outline to guide patient/family communication.) 5 minutes Total time 20-30 … SBAR offers a simple way to help standardize communication and allows parties to have common expectations … related to what is to be communicated and how the communication is structured: S=Situation (a concise

224. Mod03-Gap-Analysis-Guide (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
     April 01, 2016 - Purpose: To evaluate the extent to which current processes align with the Communication and Optimal Resolution … Do board members receive basic teamwork, communication, and patient safety training? j. … Is there a clear process for communication among staff in response to adverse events? c. … Do board members receive basic teamwork, communication, and patient safety training? … Is there a clear process for communication among staff in response to adverse events?

225. Coordinating Care in the Medical Neighborhood: Critical Components and Available Mechanisms (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/coordinating-care-in-the-medical-neighborhood-white-paper.pdf
     June 01, 2011 - between clinicians Improved communication between clinicians and community/ social services More … This suggests some substantial communication problems within the medical neighborhood. … Similarly, communication by hospital clinicians with patients and among a team of clinicians is at a … Routine communication from hospitals to PCCs or from insurers to PCCs about a hospital admission and … on “Referral and consultation communication between primary care and specialist physicians”.

226. Strategy 6I: Shared Decisionmaking | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
     April 01, 2023 - found to have a positive effect on the quality of treatment decisions, the quality of patient-physician communication … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

227. TeamSTEPPS® 2.0 for Long-Term Care | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/teamstepps/longtermcare/index.html
     May 01, 2019 - conducted through communication. … Module 3 – Communication. Module 4 – Leading Teams. Module 5 – Situation Monitoring. … Module 3 – Communication: Module 3 Instructor Guide (PDF; 29 pages; 1.6 MB). … Module 3 – Communication: Module 3 Instructor Guide (PDF; 29 pages; 1.6 MB). … Module 3 (Communication) Instructional Slides (PDF; 7 pages; 1 MB).

228. Patient and Family Engagement | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
     July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Tools to improve communication among patients, families, and clinicians. … Effective Patient and Family Communication (1 min., 50 sec.)

229. AHRQ Pharmacy Health Literacy Center | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/improve/pharmacy/index.html
     January 01, 2024 - Health literacy tools to improve communication for providers of medication therapy management What … Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List . … How to Conduct a Postdischarge Followup Phone Call Health literacy tools to improve communication for

230. Incorporating Infection Prevention and Control into an Emergency Preparedness Plan (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emergency-preparedness-plans.pdf
     May 01, 2022 - should be a comprehensive plan that includes a risk assessment based on an all- hazards approach, a communication … • The communication plan records current contact information for residents, family members, caregivers … also document who will contact these individuals and describe the primary and alternative plans for communication

231. Resources | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/questions/resources/index.html
     November 01, 2020 - Glossary News Articles Research on Patient-Clinician Communication … Shareable Resources Medical Journal Print Ad (with PDF ) Discover ways to encourage two-way communication … Research on Patient-Clinician Communication A bibliography of articles published in peer-reviewed journals

232. Slide 1
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
     January 20, 2006 - Likert scale Measures attitudes toward: Team Structure Leadership Situation Monitoring Mutual Support Communication … scale Measures staff perceptions of: Team Structure Leadership Situation Monitoring Mutual Support Communication … Page ‹#› Office-Based Care Survey Measures: 12 Dimensions and 2 Overall Items Survey Dimensions Communication … about error Communication openness Information exchange with other settings Office processes and standardization

233. CANDOR Acknowledgments (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
     September 14, 2017 - CANDOR Acknowledgments CANDOR ACKNOWLEDGMENTS Acknowledgments The Communication and Optimal … , to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

234. FileNewTemplate
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module8.pptx
     March 07, 2019 - Tools Communication is inherent in coaching. … communication Handoff (including I PASS THE BATON) Module 8: Teaching & Coaching ‹#› Communication … The coaching models presented in this module are predicated on communication as a key component. … The TeamSTEPPS communication tools are: SBAR; check-back; and handoffs, including I PASS the BATON. … Effective coaches display leadership, mutual support, situational awareness, and communication.

235. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers. 2 Patients' experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

236. CAHPS Emergency Department Survey | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
     December 01, 2023 - Communication about medicines. Information about test results. Interactions with nurses. … Communication about Medications. Communication about Follow-up.

237. MEASURE SUMMARY (CHIPRA Core Set Candidate Measures) - Control #: CC-13 (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/measures-CC-13.pdf
     December 16, 2010 - List of entity types currently using measure: NONE for pediatrics (Sarah Scholle, NCQA, personal … communication, Aug. 2009).

238. SDOH and Health Systems Research | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sdoh/health-systems-research.html
     December 01, 2022 - Patient-provider communication disparities by limited English proficiency (LEP): trends from the U.S. … AHRQ researchers found that before 2010 patient-provider communication was getting worse among LEP individuals … and disparities in patient-provider communication were widening. … After 2010, patient-provider communication improved for LEP individuals and language disparities by English

239. Consensus Organizational Health Literacy Quality Improvement Measures | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/improve/organizational.html
     September 01, 2020 - pursue organizational health literacy (OHL) make things easier for patients by making changes to improve communication … serve on a Governing and/or Leadership Board and serves as a patient representative OHL Domain: Communication … Computed score based on staff responses to 36 questions addressing language preferences/needs, communication … Rating Sum of 5 domain scores based on Health Literacy Environment Review: navigation, print communication

240. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics: Communication … Communication with the child. Attention to safety and comfort. Hospital environment.