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281. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication

282. 2.0 Essentials Course (Instructor Guide) (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/essentials/ts2-0ltc_essentials_ig.pdf
     July 11, 2017 - ESSENTIALS COURSE SUBSECTIONS • TeamSTEPPS Framework and Key Principles • Team Structure • Communication … Communication: SBAR, Call-Out, Check-Back, Handoff, and I PASS the BATON 10 - 14 20 mins 5. … TeamSTEPPS provides several communication strategies that can be used to ensure effective communication … In verbal communication, “CUS” and other signal phrases have a similar effect. … You have learned communication tools, such as SBAR, handoffs, and call-outs.

283. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

284. How To Implement the Pressure Injury Prevention Program in Your Organization
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation_slides.pptx
     November 20, 2014 - hospitals experience the challenges of staff turnover. 19 Practice Insight Staff Turnover 20 Communication … Patterns Good communication needs to occur among staff at all levels. … families) Among unit staff, the Implementation Team, the Wound Care Team, and senior management 21 Communication … Care Team, and Implementation Team in preventing pressure injuries Importance of the Unit Champions Communication

285. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
     December 01, 2017 - Learning Objectives Describe the relationship between hierarchy and patient safety Explain communication … What communication tools can be used to break down the “BAD” hierarchy and support the “GOOD”? … Slide 14 Communication and Hierarchy Clearly assert concerns and suggestions Use an assertive … of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication

286. Tool: Task Assistance | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication … Style of communication: Personal style can greatly influence the team’s supportive actions. … Close the loop on task communication—ensure the task was completed correctly.

287. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.

288. TeamSTEPPS® Teamwork Perceptions Questionnaire Manual (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
     June 01, 2010 - These core components are: leadership, communication, mutual support, and situation monitoring. … based upon the core components of teamwork that comprise TeamSTEPPS: team structure, leadership, communication … Coefficients ranged from .57 (team structure and communication) to .79 (situation monitoring and mutual … T-TPQ subscale correlations with the HSOPS ranged from .60 (communication) to .79 (mutual support). … ’s Alpha Team Structure 7 .89 Leadership 7 .95 Situation Monitoring 7 .91 Mutual Support 7 .90 Communication

289. Assembleteam (doc file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
     August 24, 2012 - Hierarchy may impede unit team success by limiting opportunities for communication and interaction. … , and · Develop a plan for communication. … The physician champion also serves as the communication link between unit physicians and the team. … Slide 27 SAY: Two TeamSTEPPS tools can facilitate communication among CUSP team members and clarify … These tools are reviewed in the “Implement Teamwork and Communication” module of the CUSP Toolkit.

290. TeamSTEPPS for Office-Based Care: Introduction | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/officebasedcare/module1/office_intro.html
     February 01, 2016 - Provides specific tools and strategies for: Improving communication in teamwork. … Contents Slide 6: Does TeamSTEPPS Work Teamwork outcomes include: Significant improvement in communication … SBAR: a shared mental model for improving communication between clinicians. … The human factor: The critical importance of effective teamwork and communication in providing safe care

291. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
     June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication

292. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

293. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
     September 01, 2020 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … We have gone over four clear communication strategies.

294. Inclusive Language for Intake Forms | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool11h.html
     March 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear Communication … Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back

295. PowerPoint Presentation
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module7/ts2-0ltc_module7_slides_summary.pptx
     February 03, 2006 - Time Lack of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication … Distractions Fatigue Workload Misinterpretation of Cues Lack of Role Clarity TOOLS and STRATEGIES Communication

296. 4. How do we implement best practices in our organization? | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/settings/hospital/resource/pressureulcer/tool/pu4.html
     October 01, 2014 - Specific areas of responsibility and paths of communication and accountability will be needed. … Excellent communication skills. Effective linkage to other staff members. … The earlier work will help you identify the key points of communication and accountability that need … What paths of ongoing communication and reporting will be used? … Consider where your communication weaknesses or breakdowns are and how they can be addressed.

297. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

298. Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/research/findings/studies/index.html?page=485
     January 01, 2024 - (1542) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … Keywords: Communication, Education: Patient and Caregiver Taylor EF , Machta RM , Meyers … It also contains recommendations for health communication practices, professional training, and future … Keywords: Communication, Education: Patient and Caregiver, Decision Making Kravitz RL , Bell … Keywords: Communication, Education: Patient and Caregiver, Health Promotion, Medication, Public Health

299. AHRQ Challenge on Innovative Solutions to Update or Re-Create TeamSTEPPS Videos | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/challenges/past/teamstepps-video/index.html
     September 01, 2023 - sought innovators to update the current TeamSTEPPS videos to provide improved TeamSTEPPS tools for communication … of SBAR (Situation-Background-Assessment-Recommendation) and emphasizes the importance of standard communication … Rural Community Clinic  demonstrates how CUS is used to ensure patient safety and how SBAR enhances communication

300. What Is Patient Experience? | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - they seek and receive care, such as getting timely appointments, easy access to information, and good communication … find out from patients whether something that should happen in a healthcare setting (such as clear communication … evidence points to a positive association between various aspects of patient experience, such as good communication