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261. Chapter 7. High-Risk Situations for Medication Reconciliation | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/settings/hospital/match/chapter-7.html
     July 01, 2022 - Research suggests that clear communication practices and removing literacy-related barriers will improve … nearly half of the information retained is incorrect. 17 One of the easiest ways to close the gap of communication … It can also help clinical staff members identify explanations and communication strategies that are most … These methods include the use of plain language, communication tools (e.g., multimedia), and "teach-back … Adequate communication and handoffs from the sending facility are critical to ensure all medication therapies

262. 2020 SOPS ASC Database Report Executive Summary Infographic (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc_2020_overview_infographic-v2.pdf
     January 01, 2020 - Communication About Patient Information Communicat ion Openness Management Support for Patient Safety … OTHER FINDINGS Communication in the Surgery/Procedure Room In the past 6 months, how often were the

263. Resources | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/questions/resources/index.html
     November 01, 2020 - Glossary News Articles Research on Patient-Clinician Communication … Shareable Resources Medical Journal Print Ad (with PDF ) Discover ways to encourage two-way communication … Research on Patient-Clinician Communication A bibliography of articles published in peer-reviewed journals

264. Slide 1
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
     January 20, 2006 - Likert scale Measures attitudes toward: Team Structure Leadership Situation Monitoring Mutual Support Communication … scale Measures staff perceptions of: Team Structure Leadership Situation Monitoring Mutual Support Communication … Page ‹#› Office-Based Care Survey Measures: 12 Dimensions and 2 Overall Items Survey Dimensions Communication … about error Communication openness Information exchange with other settings Office processes and standardization

265. How To Implement the Fall Prevention Program in Your Organization
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
     November 20, 2014 - during the implementation process (may be temporary) Ideally, one champion per shift, per unit ‹#› Communication … patients and their families Among unit staff, the Implementation Team, and senior management ‹#› Communication … During Implementation Develop a communication process to share information about the effectiveness of … Members of the Unit Team   Unit Champion   Organizing the Prevention Work Identify paths of ongoing communication

266. CANDOR Acknowledgments (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
     September 14, 2017 - CANDOR Acknowledgments CANDOR ACKNOWLEDGMENTS Acknowledgments The Communication and Optimal … , to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

267. Module 11 Instructor Slides (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pdf
     June 09, 2017 - Mod 11 LTC 2.0 Page 9 Implementation Planning Problem: Suboptimal communication among nurses and … dietary staff Team Process: ■ What: Communication of critical information about the residents’ … Key Actions: Develop a communication plan: ■ Identify goals for communication with this group. … Develop a Communication Plan TEAMSTEPPS 05 2 Implementation Planning Change Team

268. TeamSTEPPS Course Evaluation (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_sample_course_evalform.pdf
     April 24, 2017 - satisfactory, effective 3 = Excellent, more than adequate, exceeded, very effective Module 03: Communication … Describe how communication affects team processes and outcomes ................................... 1 … Define effective communication....................................................................... … Identify communication challenges.................................................................... … Identify TeamSTEPPS tools and strategies that can improve a team’s communication ........ 1 2 3 To

269. FileNewTemplate
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module8.pptx
     March 07, 2019 - Tools Communication is inherent in coaching. … communication Handoff (including I PASS THE BATON) Module 8: Teaching & Coaching ‹#› Communication … The coaching models presented in this module are predicated on communication as a key component. … The TeamSTEPPS communication tools are: SBAR; check-back; and handoffs, including I PASS the BATON. … Effective coaches display leadership, mutual support, situational awareness, and communication.

270. TeamSTEPPS 2.0 Learning Benchmarks (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_learning_benchmarks.pdf
     April 24, 2017 - Learning Benchmarks INSTRUCTIONS: These questions focus on medical teamwork and communication … his thoughts and information together, he plans to structure the phone call using a proven structured communication … Ineffective communication. d. Lack of caring. e. Stupidity. B-3. … The best communication tool or method to get critical information to the whole team during an emergency … Covered Q A Tools, Strategies, or Concepts Covered 1 E Check-back 12 B Conflict resolution Communication

271. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers. 2 Patients' experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

272. CAHPS Emergency Department Survey | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
     December 01, 2023 - Communication about medicines. Information about test results. Interactions with nurses. … Communication about Medications. Communication about Follow-up.

273. Consensus Organizational Health Literacy Quality Improvement Measures | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/health-literacy/improve/organizational.html
     September 01, 2020 - pursue organizational health literacy (OHL) make things easier for patients by making changes to improve communication … serve on a Governing and/or Leadership Board and serves as a patient representative OHL Domain: Communication … Computed score based on staff responses to 36 questions addressing language preferences/needs, communication … Rating Sum of 5 domain scores based on Health Literacy Environment Review: navigation, print communication

274. SDOH and Health Systems Research | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/sdoh/health-systems-research.html
     December 01, 2022 - Patient-provider communication disparities by limited English proficiency (LEP): trends from the U.S. … AHRQ researchers found that before 2010 patient-provider communication was getting worse among LEP individuals … and disparities in patient-provider communication were widening. … After 2010, patient-provider communication improved for LEP individuals and language disparities by English

275. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics: Communication … Communication with the child. Attention to safety and comfort. Hospital environment.

276. Module 1 Slides (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module1/ts2-0ltc_module1_slides_intro.pdf
     June 12, 2017 - Monitoring • Module 6—Mutual Support • Module 7—Pulling It All Together of Safety • Module 3—Communication … Lack of role clarity Mod 1 LTC 2.0 Page 11 • Defensiveness • Conventional thinking • Varying communication … and post-TeamSTEPPS training results: ■ Significant improvement in HSOPS scores on Feedback and Communication

277. Staff & Resident Well-Being | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/nursing-home/materials/well-being/index.html
     June 01, 2022 - home teams recognize and manage stress, work together to tackle common challenges, and practice open communication … -19 pandemic on mental health, how to enhance well-being in nursing home culture, and compassionate communication … home teams recognize and manage stress, work together to tackle common challenges, and practice open communication

278. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - Additionally, two communication initiatives were created to increase avenues of communication between … Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication

279. Get Patient Feedback: Tool 17 | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool17.html
     February 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear Communication … Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Complete a Communication Observation Form after each visit observed. … This form focuses on the quality of communication with the patient. … The Health Literacy Patient Feedback Questions contains questions on spoken and written communication

280. TeamSTEPPS 2.0 Fundamentals | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/instructor/fundamentals/index.html
     June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Teamwork Exercise Sheet ( PDF File , 151 KB) Implementation Worksheet ( PDF File , 198 KB) Module 3: Communication