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121. Defining Diagnostic Error: A Scoping Review to Assess the Impact of the National Academies’ Report Improving Diagnosis in Health Care (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/topics/defining-diagnostic-error-a-scoping-review.pdf
     April 27, 2022 - None of the studies in this category focused on the concept of communication to patient. … Patient reports of diagnostic error Timeliness, accuracy, communication Aoki and Watanuki27 … Secondary analysis of patient reports of adverse Timeliness, accuracy, communication events ( … Patient- physician communication has been well studied,38 including how communication contributes to … Effective doctor-patient communication: an updated examination.

122. The Comprehensive Unit-based Safety Program (CUSP) | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-cusp.html
     May 01, 2017 - In this section, the slide sets, videos, and tools highlight the following themes: (1) Communication … methods to improve teamwork and communication. … Use structured briefings to improve communication and teamwork. … Demonstrate how the checklist can improve teamwork and communication. … Design a quality improvement initiative using closed-loop communication.

123. AHRQ's Making Informed Consent an Informed Choice: Training Modules for Health Care Leaders and Professionals | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/health-literacy/professional-training/informed-choice.html
     May 01, 2023 - AHRQ has developed two interactive training modules that teach clear, comprehensive, engaging communication … How to remove communication barriers. The importance of establishing efficient workflows. … Health care professionals who take the 1.5 hour module will learn: Clear communication strategies,

124. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/health-literacy/publications/ten-attributes.html
     January 01, 2024 - Health literacy leaders: make it clear that effective communication is a priority across all levels of … Informed Choice: Training Modules for Health Care Leaders and Professionals Strategies To Improve Communication … Health literate organizations simplify all communication to the greatest extent possible and verify comprehension … Effective spoken communication between patient and families and healthcare professionals and staff is … for Health Care Professionals Care Transitions From Hospital to Home: IDEAL Discharge Planning Communication

125. Core CUSP Toolkit | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/cusp/modules/index.html
     August 01, 2019 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork and Communication The Implement Teamwork and Communication module of the CUSP … Toolkit will help you to identify barriers to communication. … summarizes the concepts and activities of the other six modules in the CUSP Toolkit, including TeamSTEPPS ® communication

126. TeamSTEPPS Speciality Scenarios, Labor & Delivery (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/labordel.pdf
     March 18, 2014 - Communication. … Communication. … Skills Needed  Communication. … Communication. … Communication.

127. Slide 1
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
     January 20, 2006 - 4 Example: An Issue of Time Office-based care teams often face long hours made longer by lapses in communication … Coaching Competencies ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 16 Communication … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care 22 Coaching Communication Tools … Communication is inherent in coaching Communication is more than talking—it is talking and listening … tools to “stick”: SBAR Check-back/closed loop communication Handoff (including I PASS THE BATON) ®

128. AHRQ Safety Program for Perinatal Care: Learn About the Comprehensive Unit-based Safety Program
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp.pptx
     May 01, 2017 - CUSP Toolkit using Kotter's change model combines CUSP and existing team communication frameworks to … Assemble the Team/Engage Leadership Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork and Communication Step 7. Consolidate gains and produce more change. … Understand the Science of Safety Implement Teamwork and Communication 11 AHRQ Safety Program for Perinatal … Develop a communication plan.

129. TeamSTEPPS Diagnosis Improvement Course | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps-program/diagnosis-improvement/index.html
     February 01, 2024 - implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … to help the course facilitator develop and deploy a customized plan to train staff in teamwork and communication … to help the course facilitator plan and implement a customized plan to train staff in teamwork and communication … this assessment can be used to organize training, identify modules on which to focus, and highlight communication … Module 3: Communication (PowerPoint, 3 MB); Module 3 Facilitator's Notes  (PDF, 2 MB).

130. TeamSTEPPS for Office-Based Care: Teaching and Coaching | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/officebasedcare/module8/office_teach.html
     February 01, 2016 - Closed loop communication: Call-out. Check-back. Cross-check. … Return to Contents Slide 23: Coaching Communication Tools Communication is inherent in coaching … Coaching “in the moment” helps TeamSTEPPS communication tools to “stick”: SBAR. … Check-back/closed loop communication. Handoff (including I PASS THE BATON). … Communication. This positively reinforces good behavior in mentees.

131. Strategy 2: Communicating for Improve Quality (Tool 6)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
     July 23, 2010 - Better communication, realized through patient and family engagement, has a direct impact on patient … Which facets of communication have strong effects on outcome: a meta-analysis. … The Communicating to Improve Quality strategy and its tools help to facilitate this communication. … Strategy 2: Communicating to Improve Quality Training (Tool 6) 11 What is the communication packet? … [Refer to Tool 5: Communication Competencies for Clinicians] 13 Strategy 2: Communicating to Improve

132. Health Literacy and Patient and Family Engagement: Strategic Tools to Prevent CAUTI | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
     December 01, 2017 - between patient and the medical team Slide 5 Why is Improved Medical Communication Important? … 710 Human Factors 899 Human Factors 614 Human Factors 699 Leadership 815 Leadership 557 Communication … 661 (82%) Communication 760 (61%) Communication 532 (59%) Assessment 555 Assessment 689 Assessment … Slide 18 Clear Medical Communication: Physician Barriers Physician Attitudes Communication Skills … Slide 19 Clear Medical Communication: Nursing Barriers Time Lack of Clarity of Daily Goals:

133. Chapter 6. Measure Maps and Profiles (continued, 3) | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
     June 01, 2014 - accountability or negotiate responsibility □     Communicate ■         Interpersonal communication … health promotion and education, (7) help with problems or concerns, (8) other doctors, (9) provider communication … have been used for evaluating patient experiences with care delivery. 2 Measure scores related to communication … health promotion and education, (7) help with problems or concerns, (8) other doctors, (9) provider communication … with child, (5) doctor communication, (6) doctor thoroughness, (7) health improvement, (8) Identification

134. Patient and Family Engagement | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
     September 01, 2013 - Effective Patient and Family Communication Slide 13. … The Importance of Effective Communication Slide 14. … The Link Between Communication and Patient Safety 1 Slide 15. Communication Tips 1 Slide 16. … The Importance of Effective Communication Say: Communication among CUSP team members and patient … The Link Between Communication and Patient Safety 1 Say: Effective communication and collaboration

135. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Patient and Family Engagement
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
     May 01, 2017 - members or others, such as a doula, who are involved in the patient’s care Highlight main points of communication … ” with the clinicians 9 AHRQ Safety Program for Perinatal Care Patient & Family The Link Between Communication … Improve engagement of mothers and families in the birthing process and communication with the clinical … Prompt, compassionate, and honest communication with the patient and family after an adverse event is … with patient and family— Communicate only relevant facts Advise the patient and family that communication

136. Module 5 Instructor Slides (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module5/ts2-0ltc_module5_slides_sitmon.pdf
     June 27, 2017 - Situation Monitoring Situation Monitoring • Ensures new or changing information is identified for communication … information from others • Direct information to specific team members • Include resident or family in communication … 20 Situation Monitoring • Lead to mutual understanding of situation • Lead to more effective communication … Membership • Lack of Information Sharing • Conventional Thinking • Complacency • Varying Communication … Situation Monitoring Tools & Strategies Summary TOOLS and STRATEGIES Communication • SBAR

137. TeamSTEPPS Research/Evidence Base: Surgical Care and OR | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps-program/evidence-base/surgical.html
     July 01, 2023 - Bridging the communication gap in the operating room with medical team training.  … Patterns of communication breakdowns resulting in injury to surgical patients.  … Communication failures in the operating room: An observational classification of recurrent types and … Teamwork and Communication in surgical teams: Implications for patient safety.  … The effect of simulation-based crew resource management training on measurable teamwork and communication

138. Module 3: Conversations Around Device Necessity | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/mod3.html
     February 01, 2023 - In the process, learners see issues connected to communication and culture around catheter use. … In Module 2, you learned about the importance of observation and communication, both about placing the … Slide 8: Discussing the Communication Narration: What other actions might Sally have taken? … Has the learner experienced a communication breakdown in another situation? How did he/she react? … Next, we learned the importance of good communication related to catheter removal.

139. Information to Help Hospitals Get Started (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_Ldr_Slide_508.pdf
     May 14, 2013 - pain control, physiologic measures – Improved CAHPS® Hospital Survey scores • Patient-provider communication … and family satisfaction surveys 12 Information to Help Hospitals Get Started Why focus on communication … the foundation of all interactions with patients and families • Research shows patient-centered communication … can improve: – Patient safety • More than 70% of adverse events caused by breakdowns in communication … Why focus on communication? Why focus on bedside shift report? Why focus on discharge planning?

140. Pf-Engagement-Facilitator-Guide (doc file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
     May 01, 2017 - Present tools to improve communication among patients, families, and clinicians. … Slide 9 SAY: Communication among L&D team members and patient and family members is important to the … Effective communication and collaboration with patients and family members affect patient outcomes, patient … Improves engagement of mothers and families in the birthing process and in their communication with the … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse