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101. Part Two: Removing the Obstacles to Practice Change (continued) | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/cauti-tools/ena-slides/part2a.html
     October 01, 2015 - Their leadership can improve communication and training efforts. … Slide 117 Improving communication Communication Nurse-to-nurse communication often centers around … This communication assures continuity of care. … Communication with the entire team covers all of that and more. … Has the tool enhanced communication?

102. Practice Facilitator Agenda—Lesson 1 | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/agenda-lesson1.html
     November 01, 2015 - TeamSTEPPS® Webinars Practice Facilitator Agenda—Lesson 1 Teamwork and Communication … What were other opportunities your team identified for better communication and teamwork? … Communication Discussion What areas of communication has your team identified for improvement? … What strategies does your team suggest using to address communication breakdowns within your team?

103. TeamSTEPPS Long-Term Care Specialty Scenarios (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/scenarios/ts2-0ltc_scenarios.pdf
     April 24, 2017 - Communication. Team structure. … Skills Needed  Communication. … Communication. … Communication. … Communication.

104. Reforming the Medical Liability System in Massachusetts: Communication, Apology, and Resolution (CARe) | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/reports/liability/sands.html
     August 01, 2017 - in Patient Safety and Medical Liability Reforming the Medical Liability System in Massachusetts: Communication … The Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI) was formed … , and members titled their approach, Communication, Apology, and Resolution (CARe). … To begin, MACRMI renamed the DA&O approach to better embody its spirit and mission, calling it Communication … Several of the pilot sites implemented "just in time" communication coaching.

105. Chapter 6. Measure Maps and Profiles (continued, 26) | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6y.html
     June 01, 2014 - Mapping: Establish accountability or negotiate responsibility: 4 Communicate: Interpersonal communication … Partnering to improve hospital-physician office communication through implementing care transitions best … Healthcentric Advisors Partnering to Improve Hospital-Physician Office Communication. … transformation activities by the end of the demonstration were more likely to report higher PCMH-A scores (personal … communication, Donna Daniel, April 3, 2013).

106. Lesson 4: Summary: Putting It All Together
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
     March 07, 2019 - These are communication, leading teams, situation monitoring, and mutual support. … Handoff Which communication tools make sense and could work in your office? … Using these tools will improve communication and make handoffs and other events safer. … If you are sitting with your team, think back to your discussions on the communication tools. … Which communication tools make sense and could work in your office?

107. Distributed Cognition and the Role of Nurses in Diagnostic Safety in the Emergency Department (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
     August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.

108. Welcome Guide for Patients and Family Caregivers | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps-program/welcome-guides/caregivers.html
     July 01, 2023 - It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … The curriculum includes exercises and examples that incorporate newer communication technologies and … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .

109. Patient and Family Engagement for Perinatal Safety | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Highlight main points of communication strategies. … Slide 10: The Link Between Communication and Patient Safety 1 Patient outcomes. … Slide 19: Adverse Event Initial Communication 4 During initial communication with patient and family … Continued communication with the patient and family. Apology and remediation.

110. Improving Patient Safety in Ambulatory Surgery Centers: A Resource List for Users of the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture. (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-resource_list.pdf
     March 01, 2016 - Communication Openness 1. … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information Composite 2. Communication Openness Composite 3.

111. Patient and Family Engagement for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Slide 10: The Link Between Communication and Patient Safety Say: Communication among L&D team members … Slide 11: Communication Tips Say: When communicating with patients and their families, unit team … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse … Slide 19: Adverse Event Initial Communication Say: Communication is an ongoing process that occurs

112. TO (doc file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d8_combo_projectevaluation.docx
     May 25, 2016 - Determine whether internal and external communication plans need to be developed. … COMMUNICATION a. … Is there an internal communication plan to inform leadership, management, and staff of project results … Is there an external communication plan to inform accrediting organizations and other stakeholders of … Briefly describe ideas for internal and external communication plans:

113. TeamSTEPPS® for Office-Based Care - Team Performance Observation Tool (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/tmpot.pdf
     December 09, 2015 - Fosters communication to ensure team members have a shared mental model Comments: Overall Rating … Communication Rating a. … Includes patients and their family members in communication Comments: Overall Rating – Communication

114. Toolkit for Improving Perinatal Safety | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
     July 01, 2023 - labor and delivery (L&D) units and decrease maternal and neonatal adverse events resulting from poor communication … The SPPC is organized around three program pillars, which include: Teamwork and Communication skills, … The toolkit helps L&D units improve patient safety, team communication, and quality of care for mothers … Toolkit for Improving Perinatal Safety The Toolkit is organized around three pillars—Teamwork and Communication … Teamwork and Communication for Perinatal Safety Perinatal Safety Strategies In Situ Simulation

115. Chapter 6. Measure Maps and Profiles (continued, 8) | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6g.html
     June 01, 2014 - accountability or negotiate responsibility     □ Communicate     ■     Interpersonal communication … accountability or negotiate responsibility ■     Communicate □         Interpersonal communication … A3 Communicate: Between health care professional(s) and patient/family: E7 Interpersonal communication … Starfield, personal communication, September 8, 2010). … Starfield, personal communication, September 8, 2010).

116. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - Improving Communication—Improving Care. … How health care organizations can ensure effective, patient-centered communication with people from diverse … Better communication and overall experience. … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

117. Tools To Improve Diagnostic Safety | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/diagnostic-safety/tools/index.html
     March 01, 2024 - assess the extent to which their organizations support the diagnostic process, accurate diagnoses, and communication … Promote better communication among patients, family members, and health care professionals from the point … Resources To Facilitate Communication Between Patients and Clinicians : From the IOM report, "Improving … implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … The Toolkit for Engaging Patients To Improve Diagnostic Safety is designed to promote enhanced communication

118. AHRQ Safety Program for Perinatal Care Summary Report (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/sppc-summary_report.pdf
     May 01, 2017 - and communication pillar. … Many units reported adopting several TeamSTEPPS communication techniques. … Teamwork and communication was vital to introducing or improving rapid response systems. … Key efforts for these improvements centered on teamwork and communication and in situ simulations. … b Personal Communication from Donna Caldwell and Janet Muri at the National Perinatal Information Center

119. TeamSTEPPS for Office-Based Care: Summary: Putting It All Together | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/teamstepps/officebasedcare/module7/office_sum-ig.html
     April 01, 2022 - It represents the core principles of TeamSTEPPS: Communication. Leading Teams. … Return to Contents Communication Say: Communication is the foundation of success for TeamSTEPPS … The communication tools help ensure that communication is both transmitted and received in a standardized … Using these tools will improve communication and make handoffs and other events safer.   … Discussion: Think back to your discussions you had on the communication tools.

120. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
     December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication