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  1. www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/chapter1.html
    September 01, 2020 - What We Know About Safety and Limited-English-Proficient Patients Communication problems are the most … If anything, errors related to LEP are bundled as being caused by "communication errors," which does … Communication between patients and health care providers, and the barriers many LEP patients face in … The initiative advances the issues of effective communication, cultural competence, and patient- and … Advancing effective communication, cultural competence, and patient- and family-centered care: a roadmap
  2. www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6x.html
    June 01, 2014 - with patients, (2) communication with other providers, (3) tracking data, (4) care management, and ( … Cronbach's alphas for the 5 subscales ranged from 0.48 (5-item access to care and communication with … Communication with Referring Physicians Practice Improvement Module (CRP-PIM) Purpose: To assess communication … : contacting/communication with the consultant, and helpfulness of the consultant’s office staff. … Toward Better Care Coordination Through Improved Communication With Referring Physicians.
  3. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.docx
    May 01, 2017 - Teamwork and Communication for Perinatal Safety SAY: The Implement Teamwork and Communication module … and transparency, identify barriers to communication, and apply the effective teamwork and communication … barriers to communication, Describe the connection between communication and medical errors, and Identify … Effective communication is clear. … Effective communication is brief and concise. Effective communication is timely.
  4. www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6u.html
    June 01, 2014 - Communication with Referring Physicians Practice Improvement Module (CRP-PIM) 78. … accountability or negotiate responsibility   ■   Communicate   ■        Interpersonal communication … Temkin-Greener, personal communication, September 1, 2010). This instrument contains 81 items. … Stumbo, personal communication, July 26, 2011) and is available in English and Spanish versions. 1 … Stumbo, personal communication, July 26, 2011).
  5. www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html
    September 01, 2020 - The TeamSTEPPS LEP Module provides interprofessional care teams with structured communication tools to … Limited training is provided to clinicians and staff members on team communication, interpreter use, … Train staff on team communication, interpreter use ( Appendix A ), cultural competency ( Appendix A ) … These can be the first line of communication for LEP patients and can coordinate with patients, families … I think that would be an improved communication strategy" (Leader, Nursing).  
  6. www.cahps.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit2-communications-and-decisionmaking.html
    November 01, 2016 - Common Suspected Infections: Communication and Decisionmaking for Four Infections … The Communication and Decisionmaking for Four Infections toolkit aims to reduce inappropriate prescribing … What is the Communication and Decisionmaking for Four Infections Toolkit? … The Medical Care Referral form facilitates communication between nurses and clinicians when a resident … Common Suspected Infections: Communication and Decisionmaking for Four Infections.
  7. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - individuals who are conducting initial or followup disclosure conversations, including key disclosure communication … Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete 3 Part II - Disclosure Communication Get Ready ■ Review the event … Discuss what went well and what could be done going forward to enhance communication.
  8. www.cahps.ahrq.gov/patient-safety/settings/hospital/candor/acknowledgements.html
    August 01, 2022 - Events Education & Training Resources Acknowledgments AHRQ Communication … and Optimal Resolution Toolkit The Communication and Optimal Resolution (CANDOR) process was funded … Association, to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … M.D., J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication
  9. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/professional-tool.docx
    May 01, 2017 - The shadower will observe oral and written communication practices and problems and the effect they have … Review your list of observed communication and teamwork problems. … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … What suggestions do you have for improving teamwork and communication?
  10. www.cahps.ahrq.gov/antibiotic-use/acute-care/safety/index.html
    June 01, 2021 - Safety Around Prescribing Improving Antibiotic Use is a Patient Safety Issue Improving Communication … They discuss how to present antibiotic use as a patient safety issue, how to improve communication and … Making the Case That Improving Antibiotic Use Is a Patient Safety Issue Improving Communication and
  11. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Communication with Parent B-1 Table B-2. Communication with Child B-2 Table B-3. … with Parent Communication Between You and Your Child’s Nurses 84% Communication Between You and Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 83% 79% 84% Communication … with Parent Communication Between You and Your Child’s Nurses 82% 83% 85% 86% 86% 84% CommunicationCommunication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication
  12. www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/professional-tool.html
    July 01, 2023 - Purpose of tool: This tool offers a structured approach to identify and then improve communication, … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … Communication during a crisis: During a crisis, were verbal or written communications clear, accurate … What suggestions do you have for improving teamwork and communication?
  13. www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6o.html
    June 01, 2014 - accountability or negotiate responsibility       Communicate   □       Interpersonal communication … Format/Data Source: 8-item questionnaire covering 2 key domains: (1) timeliness of communication and … Principal component analysis identified 2 components (timeliness of communication and adequacy of discharge … accountability or negotiate responsibility       Communicate           Interpersonal communication … Li, personal communication, September 9, 2010). The 2005 version was mapped for this profile.
  14. www.cahps.ahrq.gov/patient-safety/reports/liability/sands.html
    August 01, 2017 - in Patient Safety and Medical Liability Reforming the Medical Liability System in Massachusetts: Communication … The Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI) was formed … , and members titled their approach, Communication, Apology, and Resolution (CARe). … To begin, MACRMI renamed the DA&O approach to better embody its spirit and mission, calling it Communication … Several of the pilot sites implemented "just in time" communication coaching.
  15. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-full-report.pdf
    February 01, 2020 - Communication of Weight Classification for Children Who Are Overweight or Obese 1 Communication of … Measure Name Communication of Weight Classification for Children Who Are Overweight or Obese 1.B … For documenting communication, terms used could include: overweight, obese, unhealthy weight, excess … A higher percentage of communication of weight classification indicates better performance. … Parental recall of doctor communication of weight status.
  16. www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6y.html
    June 01, 2014 - Mapping: Establish accountability or negotiate responsibility: 4 Communicate: Interpersonal communication … Partnering to improve hospital-physician office communication through implementing care transitions best … Healthcentric Advisors Partnering to Improve Hospital-Physician Office Communication. … transformation activities by the end of the demonstration were more likely to report higher PCMH-A scores (personalcommunication, Donna Daniel, April 3, 2013).
  17. www.cahps.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
    August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.
  18. www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
    July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Highlight main points of communication strategies. … Slide 10: The Link Between Communication and Patient Safety 1 Patient outcomes. … Slide 19: Adverse Event Initial Communication 4 During initial communication with patient and family … Continued communication with the patient and family. Apology and remediation.
  19. www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
    July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Slide 10: The Link Between Communication and Patient Safety Say: Communication among L&D team members … Slide 11: Communication Tips Say: When communicating with patients and their families, unit team … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse … Slide 19: Adverse Event Initial Communication Say: Communication is an ongoing process that occurs
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    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d8_combo_projectevaluation.docx
    May 25, 2016 - Determine whether internal and external communication plans need to be developed. … COMMUNICATION a. … Is there an internal communication plan to inform leadership, management, and staff of project results … Is there an external communication plan to inform accrediting organizations and other stakeholders of … Briefly describe ideas for internal and external communication plans:

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