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61. Appendix E: Resources and Tools To Address Language and Cultural Barriers and Improve Patient Safety | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-e.html
    September 01, 2020 - 2: Five Key Recommendations To Improve Patient Safety for LEP Patients Chapter 3: Improving Team Communication … TeamSTEPPS is an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication … hospitals from across the country that have demonstrated a commitment to providing patient-centered communication … provides recommendations to help hospitals address unique patient needs, meet the new Patient-Centered Communication … 45 preferred practices for providing culturally competent care covering a range of issues, including communication

62. Section 7B (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-b.pdf
    December 29, 2017 - CCIs) UNADJUSTED ANALYSIS No CCIs (7776) 1 CCI (1075) 2+ CCIs (434) P-Value Nurse-parent communication … 80.1% 82.1% 80.1% .17 Doctor-parent communication 82.0% 82.4% 83.0% .78 Communication about medicines … 69.8% 71.7% 69.0% .44 Doctor-child communication 66.4% 67.0% 66.4% .94 Involving teens in care 71.7% … 81.1% 81.7% 79.6% .54 Doctor-parent communication 82.3% 82.2% 83.0% .88 Communication about medicines … 70.1% 71.4% 68.9% .59 Doctor-child communication 65.2% 66.8% 67.8% .44 Involving teens in care 70.6%

63. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
    July 01, 2020 - Access Office Staff Care coordination Integral: Communication Discussing COVID Providers … may spend less time, but it’s okay Masks can make communication difficult Providers remain responsive … and kind despite pandemic Proximal Proximal Communication: Reassuring, insufficient, useful … Proximal Communication: Reassuring, insufficient, useful Access: Working, difficult, delayed … , necessary, hard Proximal Communication: Reassuring, insufficient, useful Access: Working,

64. CHIPRA 241: Section 2, Technical Specifications (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-section-2-tech-specs.pdf
    February 24, 2020 - aged 2 through 17 years with an outpatient care visit and BMI ≥85 percentile who had documentation of communication … record data and is calculated as follows: The percentage of eligible children who had documentation of communication … Communication Evidence of letter, telephone call, email message, or face-to-face discussion with of … For documenting communication, terms used could include: overweight, obese, unhealthy weight, excess … Numerator Eligible children with an outpatient care visit, BMI ≥85 percentile, and documentation of communication

65. Appendix B: Bringing It To Life - Case Study | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-b.html
    September 01, 2020 - It is important to focus on the processes of care that do or do not occur leading to poor communication … They are the result of a breakdown in communication and gaps in systems of care on many levels. … However, in this case, the assumption that effective communication is occurring without an interpreter … The TeamSTEPPS LEP Module details more specific structured communication tools (e.g., SBAR and CUS words … ) to foster team communication and LEP patient safety. 64 , 65 While this case may seem extreme,

66. Child HCAHPS NFT State Simulation (xls file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/nft-state-simulation.xlsx
    February 19, 2021 - , [0.64 - 0.8] 0.65 (0.06), [0.58 - 0.71] 0.66 (0.07), [0.55 - 0.73] 0.67 (0.11), [0.5 - 0.86] Communication … with doc, cg 0.04655(0.01463) 0.002334(0.006745) 0.0469(0.01396) 0.002599(0.005817) Communication with … nurse, cg 0.03994(0.01136) 0(.) 0.03861(0.01141) 0.001629(0.004372) Communication with doc, child 0.03891 … (0.01721) 0.009329(0.01188) 0.04916(0.01704) 0() Communication with nurse, child 0.01676(0.01202) 0.01351 … (0.01164) 0.03053(0.01455) 0.001808(0.005002) Communication about rx 0.04907(0.01549) 0.01429(0.01261

67. Section 7D (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-d.pdf
    December 29, 2017 - 80.1% 81.9% 83.1% 83.6% 79.8% .001 Doctor-parent communication 81.7% 82.7% 84.0% 85.2% 83.7% .005 … Communication about medicines 78.9% 81.1% 81.7% 84.5% 81.0% <.001 Informed about child’s care 70.5% … 69.0% 71.3% 73.7% 75.2% 72.7% <.001 Doctor-child communication 65.8% 65.8% 73.1% 72.1% 70.3% <.001 … 79.6% 81.5% 82.8% 83.2% 81.4% <.001 Doctor-parent communication 81.5% 82.2% 83.8% 85.0% 84.9% .001 … Communication about medicines 79.7% 81.3% 81.2% 84.1% 80.9% <.001 Informed about child’s care

68. Section 7C (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-c.pdf
    December 29, 2017 - 82.4% 82.6% 81.7% 80.1% 78.0% <.001 Doctor-parent communication 85.2% 85.0% 83.3% 80.7% 78.8% <.001 … Communication about medicines 80.3% 80.1% 81.0% 78.8% 78.3% .003 Informed about child’s care … 73.6% 74.3% 72.0% 67.8% 63.7% <.001 Doctor-child communication 75.2% 71.3% 68.8% 64.1% 59.2% <.001 … Communication about medicines 80.7% 80.4% 80.9% 78.5% 78.0% <.001 Informed about child’s care … 73.1% 74.5% 72.5% 67.6% 63.6% <.001 Doctor-child communication 74.4% 71.8% 69.5% 64.1% 58.9% <.001

69. CHIPRA 241: Section 6, Tables 3 and 4 (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-241-bmi-communication-section-6-tables-3-4.pdf
    February 24, 2020 - Description Records Reviewed For IRR (N) N Agreed (%) Kappa Statistic Documentation of communication … Documentation of height 20 20 (100) 1 Documentation of weight 20 20 (100) 1 Table 4: Documentation of Communication … Weight Classification Measure Numerator (N) Denominator (N) Proportion (%) Documentation of Communication … of Weight Classification, based on calculated BMI. 10 216 4.6% Documentation of Communication

70. Section 7A (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-a.pdf
    December 29, 2017 - 88.4% 71.7% 83.0% 82.3% 80.5% 80.4% <.001 Doctor-parent communication 89.2% 76.6% 85.9% 84.6% 81.5% … 81.3% <.001 Communication about medicines 80.0% 76.2% 78.3% 78.6% 80.5% 81.9% .002 Informed about … 80.2% 64.4% 74.4% 72.1% 69.1% 69.6% <.001 Doctor-child communication 77.0% 66.7% 72.3% 70.1% 65.2% … 88.3% 72.7% 82.2% 82.1% 80.4% 80.5% <.001 Doctor-parent communication 88.7% 77.7% 85.0% 84.8% 81.6% … 78.4% 65.8% 73.6% 73.3% 69.3% 69.4% <.001 Doctor-child communication 74.5% 67.7% 71.4% 71.1% 65.6%

71. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
    August 01, 2022 - In the CANDOR process, patient and family involvement is extensive and ongoing, and communication is … Typically, CANDOR events can be identified via verbal communication to risk management/patient safety … The CANDOR Response Team is also responsible for notifying the CANDOR Communication Lead that a CANDOR … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay "on message."

72. Marshall-Traino, Heather | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/funding/training-grants/grants/active/kawards/kawdsummarsh.html
    October 01, 2014 - Institution: Virginia Commonwealth University, Richmond Grant Title: Increasing Communication about … Develop a culturally-sensitive communication skills program to improve kidney transplant candidates' … Design and pilot test a survey to gauge the impact of the communication skills program. … Conduct a proof of concept test of the communication skills program. Career Goals: Dr. … She received her PhD in Communication from SUNY Buffalo.

73. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
    April 30, 2013 - Effective communication can improve: Patient outcomes. … What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … or clinician communication training?

74. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
    April 30, 2013 - What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … Communication challenges for clinicians. … competencies or clinician communication training?

75. More Effort Is Needed To Ensure Patients Understand Doctors' Instructions (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - understand basic health information and services needed to make appropriate health decisions.”2 Several communication … Department of Health and Human Services programs: ◆ AHRQ funds many projects that support improved communication … patient-family-engagement/pfeprimarycare/index.html www.ahrq.gov/literacy https://www.niddk.nih.gov/health-information/communication-programs … how-talk-patients-about-prediabetes-diagnosis/use-teach-back-method https://www.niddk.nih.gov/health-information/communication-programs … Closing the loop: physician communication with diabetic patients who have low health literacy.

76. Chapter 6. Measure Maps and Profiles (continued, 17) | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6p.html
    June 01, 2014 - accountability or negotiate responsibility □     Communicate           Interpersonal communication … accountability or negotiate responsibility   ■   Communicate   □       Interpersonal communication … accountability or negotiate responsibility       Communicate           Interpersonal communication … Huber, personal communication, September 11, 2010). … as measured by a 16-item health care systems hassles scale. 3  CPCI scale scores for interpersonal communication

77. Mod5-Comm-Assessment (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Assessment Guide Communication and Optimal Resolution Toolkit 2 – Communication Assessment Guide … Communication Assessment Guide – 3 How to Administer the Communication Assessment Questionnaire The … Communication Assessment Guide – 5 4. … Communication Assessment Guide – 7 8. … assessing communication processes.

78. Chapter 6. Measure Maps and Profiles (continued, 13) | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6l.html
    June 01, 2014 - accountability or negotiate responsibility       Communicate □         Interpersonal communication … Lee, personal communication, September 12, 2010). … accountability or negotiate responsibility □     Communicate ■         Interpersonal communication … Parchman, personal communication, September 10, 2010). Sources: 1. … Communicate: Between health care professional(s) and patient/family: 11i, 11k Interpersonal communication

79. Section 6B (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - Table 5: Item-to-Composite Correlations Composite Item Correlation Nurse-parent communication … (2) Doctor-parent communication .82 (3) Communication about medicines .57 .50 (4) Informed … .80 .74 .49 .79 .64 (7) Doctor-child communication .76 .81 .52 .77 .72 .76 (8) Involving teens in … .72 Doctor-parent communication .70 Communication about medicines .62 Informed about child’s care … .56 Doctor-child communication .51 Involving teens in care .39 Mistakes and concerns .53 Call

80. Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/news/newsletters/e-newsletter/845.html
    January 01, 2023 - Home News Newsletter AHRQ News Now Open Communication … [PDF, 15.5 MB]) Today's Headlines: Open Communication, Involvement in Quality Improvement Reduces … Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds Open … communication among nurses and greater involvement in quality improvement efforts were related to not … More open communication among nurses and unit-level teamwork were also associated with not being burned