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41. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
    December 01, 2022 - with providers Communication about self-management of diseases and conditions Communication about … medicines Communication about tests and test results Communication about forms Users of these … to the Health Literacy Items to identify factors that may be affecting their scores on the survey's communication … Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using medical … Measure the effect of behaviors that promote effective communication (e.g., confirming understanding

42. TeamSTEPPS Pocket Guide (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
    May 01, 2023 - ......................1 Key Skills ..............................................................3 Communication … Framework and Competencies Page 3 Key Skills Communication A verbal and nonverbal process by which … Communication Page 4 Communication Communication involves two or more people continuously sharing information … Communication Page 6 Closed-Loop Communication Using verbal feedback to ensure that messages … Page 7 Check-Back A closed-loop communication strategy used to ensure that information conveyed by

43. Quality Improvement Strategies | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
    August 01, 2021 - Improving Communication With Providers Improving Communication with Nurses Using a Communication Bundle … Strategy In this quality improvement (QI) initiative, a communication bundle strategy intervention … , and scripting resulted in improved Child HCAHPS scores on communication at the bedside and parents’ … perception of nurse-child communication. … Impacting the Patient’s Experience in a Children’s Hospital Using a Communication Bundle Strategy.

44. Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
    April 01, 2014 - Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for … The method of providing effective communication can vary. … � Assess and record your patients’ communication needs. … � Train staff to better serve patients who have communication barriers. … to communication.

45. Improving Patient Safety Systems for Patients With Limited English Proficiency | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/index.html
    September 01, 2020 - 2: Five Key Recommendations To Improve Patient Safety for LEP Patients Chapter 3: Improving Team Communication … Research suggests that adverse events affect LEP patients more frequently, are often caused by communication … Effective provider-patient communication is vital, especially in areas as critical as medication reconciliation … In fact, these communication-sensitive processes don't just put patients with LEP at risk. … The Joint Commission recently developed a new set of standards on Patient-Centered Communication that

46. AHRQ Safety Program for Perinatal Care: Implement Teamwork and Communication
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement.pptx
    May 01, 2017 - AHRQ Safety Program for Perinatal Care: Implement Teamwork and Communication AHRQ Safety Program for … Perinatal Care Implement Teamwork and Communication for Perinatal Safety AHRQ Publication No. 17-0003 … Selected TeamSTEPPS Tools2 Leadership Situation Monitoring Mutual Support Communication Brief STEP … Debriefing Checklist Is communication clear? Are roles and responsibilities understood? … Communication failure: basic components, contributing factors, and the call for structure.

47. Pocket Guide: TeamSTEPPS | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
    January 01, 2020 - It is based on team structure and four teachable-learnable skills: Communication, Leadership, Situation … Communication Structured process by which information is clearly and accurately exchanged among team … Nurse:           "BP is 96/62" Check-Back Using closed-loop communication to ensure that information … Communication Provides brief, clear, specific, and timely information. … Fosters communication to ensure a shared mental model.

48. AHRQ Health Literacy Tools for Use in Pharmacies | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/improve/pharmacy/tools.html
    January 01, 2024 - Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List. … Health literacy tools to improve communication for providers of medication therapy management. … Explains techniques for pharmacy staff members to improve communication with patients who may have limited … Get started: Strategies to Improve Communication Between Pharmacists and Patients: Curriculum Guide … The following health literacy tools can improve communication with MTM patients.

49. Appendix A: Recommendations for Staff Training | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-a.html
    September 01, 2020 - Include case examples of how cultural factors affect communication and medical errors. … Encourage appreciation, value, respect, understanding, and open communication. … "They will have to be trained in the key cross-cultural aspects of communication. … Instruct trainees on how to use structured communication skills (e.g., TeamSTEPPS® tools). … Awareness of health literacy: Train providers to avoid medical jargon and to use clear communication

50. Communication Strategies To Promote Resident Safety | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
    March 01, 2017 - helps facilities improve communication. … Slide 6: Effective Communication 3 Effective communication - Effective communication is complete, … Effective communication is clear. … And finally, effective communication is timely. … of communication?

51. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION Are there any barriers to communication? If yes, what are they? … COMMUNICATION Were staffing levels appropriate? … COMMUNICATION Was there something that prevented information from being communicated effectively … COMMUNICATION Was there a handoff involved in the event? What happened during the handoff?

52. Chapter 6. Measure Maps and Profiles (continued, 9) | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6h.html
    June 01, 2014 - accountability or negotiate responsibility       Communicate     □     Interpersonal communication … Starfield, personal communication, September 8, 2010). … accountability or negotiate responsibility       Communicate   □       Interpersonal communication … Starfield, personal communication, September 8, 2010). … Zillich, personal communication, September 9, 2010).

53. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - Module 5: Response and Disclosure Communication. Module 6: Care for the Caregiver. … Introductory video titled, Introduction to Communication and Optimal Resolution (CANDOR) . … The three subgroups include: Communication Team . … This team has two sub-teams: Disclosure Communication . … Communication Assessment Guide . Case Scenarios: Handling Challenging Communications .

54. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
    July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Contents   Slide 4: Situation Monitoring Ensures new or changing information is identified for communication … Include patient or family in communication. … Lead to more effective communication. Enable back-up behaviors. … of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication

55. Appendix F: PowerPoint Presentation: Executive Summary | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-f.html
    September 01, 2020 - To Foster Safety for LEP Patients: TeamSTEPPS® Slide 21: Improving Team Communication To Foster Safety … Accreditation Standards In 2011, the Joint Commission published Patient-Centered Communication standards … Improving Team Communication To Foster Safety for LEP Patients: TeamSTEPPS® The TeamSTEPPS LEP module … skills to identify and raise patient communication issues with the care team Slide 22. … Summary Adverse events that affect LEP patients are more frequently caused by communication problems

56. Teams, TeamSTEPPS, and Team Structures: Models for Functional Collaboration | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/teamstepps/events/webinars/feb-2017.html
    February 01, 2017 - Decisions and Communication Slide 32. Strengths of Holacracies Slide 33. … How communication flows . … Communication. Personal Accountability. … may be difficult Communication: Can be compromised by poor lateral communication and by filtering … Communication. Personal Accountability.

57. Chapter 6. Measure Maps and Profiles (continued, 10) | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6i.html
    June 01, 2014 - accountability or negotiate responsibility   □   Communicate           Interpersonal communication … Farrell, personal communication, September 13, 2010). … accountability or negotiate responsibility       Communicate           Interpersonal communication … Schaefer, personal communication, September 1, 2010). … Schaefer, personal communication, September 1, 2010).

58. Section 6A (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-a.pdf
    December 29, 2017 - .80 Doctor-parent communication .73 Communication about medicines .91 Informed about child’s care … with providers .82 Preparing to leave hospital .87 Informed in Emergency Room .74 Nurse-child communication … .77 Doctor-child communication .84 Involving teens in care .66 Mistakes and concerns .90 Call … 3 .93 Doctor-parent communication 3 .92 Communication about medicines 4 .73 Informed about child … ’s care 2 .87 Preparing to leave hospital 5 .89 Nurse-child communication 3 .88 Doctor-child communication

59. Section 7E (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-e.pdf
    December 29, 2017 - Preferred Language UNADJUSTED ANALYSIS English (12001) Spanish (1018) P-Value Nurse-parent communication … 80.8% 81.4% .57 Doctor-parent communication 82.2% 83.3% .27 Communication about medicines 79.9% … 70.1% 68.9% .54 Doctor-child communication 66.3% 70.0% .07 Involving teens in care 70.7% 77.9% … 81.4% 80.9% .59 Doctor-parent communication 82.2% 83.3% .26 Communication about medicines 79.4% … 70.7% 68.3% .20 Doctor-child communication 67.0% 69.4% .22 Involving teens in care 72.5% 76.2%

60. Long-Term Care Safety Toolkit Modules | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html
    May 01, 2017 - Teamwork and Communication Provides evidence on why teamwork and communication enhances resident safety … , lists barriers, and offers solutions to overcome barriers to effective teamwork and communication. …        Communication and Engaging the Family        Communication in Action        Communication … HTML )  (en español: Word , 2.38 MB)   Video clips embedded in PowerPoint slide set:        Staff Communication …        Communication and Engaging the Family        Communication in Action        Communication