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2501. Job Aid: Starting with a Practice (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-starting-practice.pdf
      May 17, 2021 -  Establish the champion's preferred methods of communication.

2502. Job Aid: Process Mapping (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-process-mapping.pdf
      May 17, 2021 - Also use process maps to clarify roles, improve communication among team members, and increase accountability

2503. Spotlight on Wyoming -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-wyoming-state-snapshot.pdf
      January 01, 2018 - the model took longer than expected, the collaboration ultimately helped to break down barriers to communication … Key demonstration takeaways • Cross-agency collaboration in Wyoming helped to break down communication

2504. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
      January 01, 2014 - Care Coordination • Nurse engages with patient and providers, manages care process (development and communication … • Open communication between care providers takes place as decisions are made for complex patients

2505. CAHPS 2023 Health Plan Survey Database Summary Results (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
      January 01, 2023 - CAHPS 2023 Health Plan Survey Database Summary Results 2023 Health Plan Survey Database Summary Results This overview of results summarizes how Medicaid and Children's Health Insurance Program (CHIP) health plan respondents assess their health plan based on the 2023 Consumer Assessment of Healthcare Providers a…

2506. Small-Conf Impact Final Report (doc file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/small-conf_impact_final_report.docx
      January 01, 2011 - 9:00-10:00 AM How to Manage a Population of Practices: Organizational Structures, Data Needs, and Communication … Issues Discussion of organizational issues, data collection/analysis/management systems, and communication … Education Centers Major role in many/most states Health Systems Purchaser Data Management and Communication … registries Resource repositories Toolkit(s) Links Catalogues of best indigenous practices Communication

2507. Strategy 4: IDEA Discharge Planning (Tool 4)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
      April 01, 2011 - Better communication, realized through patient and family engagement, has a direct impact on patient … For example, one study found that more than 70 percent of adverse events are caused by breakdowns in communication … In a review of the literature, Roter found that patient-centered care, realized through effective communication … Which facets of communication have strong effects on outcome: a meta-analysis. … says just as much as verbal communication 28 Strategy 4: IDEAL Discharge Planning (Tool 4) As we work

2508. TeamSTEPPS Specialty Scenarios: Neonatal ICU (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/neonatalicu.pdf
      March 19, 2014 - Communication.

2509. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/debra-rosen-slides.pdf
      March 15, 2016 - Act – Patient Choice  Board of Directors “Caring for our community’s health since 1973” 27  Communication

2510. Responsibilities of Sponsors, Vendors, and Consultants (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
      July 21, 2005 - Planning the reports process • Develop the communication strategy and make preliminary decisions

2511. Change Management (Instructor Guide) (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_ig_chmgmt.pdf
      June 09, 2017 - Key characteristics that must be represented on the team include leadership, credibility, communication … Every communication channel available should be used to put forth the vision and the strategies in

2512. Graphics for Section 8, Feasibility (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-135-graphics-section-8.pdf
      November 26, 2013 - Graphics for Section 8, Feasibility                                                                                         Q‐METRIC Sickle Cell Disease Measure 2: Timeliness of Antibiotic Prophylaxis for Children with Sickle Cell D…

2513. Step 3: Build the Stakeholder Group Structure | Agency for Healthcare Research and Quality
      www.cahps.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step3.html
      March 01, 2019 - Supporting communication across different workgroups. … Select chairs with demonstrated communication skills with diverse groups. … The chair(s) would lead and facilitate meetings and be responsible for communication between the governing … by focusing on clearly defining stakeholder responsibilities ( Task 3.2 ) and maintaining effective communication

2514. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
      October 01, 2018 - We also get substance in the domains of the composite measures, communication, office staff, care coordination … So we have the same composites of access to care, provider communication, care coordination and office … And you can see how much more the five-question protocol is generating, vis a vis communication with … So here the second sentence, I have never received a call to know the results is about communication … , but the poor communication matters to the patient in a particular context.

2515. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
      September 01, 2019 - About Error Feedback and Communication About Error 68% 65% 3% Major wording change We are informed … Openness Communication Openness 76% 63% 13% No wording change In this unit, staff speak up if they … Can Expect When Comparing HSOPS 2.0 and HSOPS 1.0 Type of Change HSOPS 2.0 HSOPS 1.0 Communication … About Error Feedback and Communication About Error 68% 65% 3% +/- 2% [1% - 5%] Major wording … Openness Communication Openness 76% 63% 13% +/- 3% [10% to 16%] No wording change In this unit

2516. 2021 National Healthcare Quality and Disparities Report: Executive Summary (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-final-es.pdf
      January 01, 2021 - home health care providers, more emotional and spiritual support from hospice providers, and better communication … The three measures that improved the most reflected improved communication with patients at hospital … under age 65 with public insurance reflect difficulty arranging a usual source of care, lower quality communication

2517. A3 Combo Selfassessment (doc file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.docx
      June 27, 2014 - . |_| |_| |_| · We have open communication among providers, staff, patients, and caregivers about … shared sense of purpose to decrease mortality and reduce complications. |_| |_| |_| · We have open communication

2518. How to Report Results of the CAHPS Clinician & Group Survey (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
      August 01, 2010 - How Well Doctors Communicate How Well Doctors Communicate With Patients Doctor–Patient Communication … Doctor communication The following labels were tested: • How Well Doctors Communicate (rounds 1– … 3) • Doctor Communication (rounds 1–2) • Did Doctors Communicate Well With Patients? … (round 1) • How Well Doctors Communicate With Patients (rounds 2–3) • Doctor–Patient Communication … Without the word patient, a few participants said that communication could refer to how well they deliver

2519. Supplements to Evaluation Highlight No. 2: How are States and evaluators measuring medical homeness in the CHIPRA Quality Demonstration Grant Program? (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/supplhighlight02.pdf
      August 01, 2012 - The tool includes 166 questions pertaining to 9 standards, including access and communication; patient … ; test tracking; referral tracking; performance reporting and improvement; and advanced electronic communication … The final two new items, Communication/Access and Family Involvement, were prioritized by CMHI as important … Organizational capacity 1.1 Mission of the practice 1.2 Communication/access X* 1.3 Access to

2520. New Models of Primary Care Workforce - Case Example #8: Methodist Healthcare Ministries: Wesley Health & Wellness Center (pdf file)
      www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_8.pdf
      October 01, 2016 - Wesley nurses have some communication with primary care physicians, but challenges with the Wesley Clinic … Communication with other team members regarding the patient prior to the visit Before visit, LVN … Patient telephone followup Provider enters telephone communication in EHR. … The introduction of multiple innovations has been supported by leadership and organization- wide communication … , wellness education, and fitness programs • Large, extended, but integrated teams with excellent communication