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221. Wen, Kuang-Yi | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/funding/training-grants/grants/active/kawards/kawdsumwen.html
     October 01, 2014 - This project will be guided by the Cognitive-Social Health Information Processing Model, health communication … care through resources such as: health information, decisional and emotional support, and clinical communication … promotion of patient-center care within ambulatory settings and based on use of health information and communication

222. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - Additionally, two communication initiatives were created to increase avenues of communication between … Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication

223. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
     August 01, 2021 - Communication process is established between clinic staff and health plan care managers to ensure care … coordination (e.g., pre-approvals, transportation, no-shows, unable to reach) Follow communication … Per established communication route. … Identify steps in the TCD screening process using the TCD Screening and Communication flow diagram   … Follow communication process provided in the Health Plan and Sickle Cell Clinic Communication Process

224. TeamSTEPPS 2.0 Fundamentals | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/teamstepps/instructor/fundamentals/index.html
     June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Teamwork Exercise Sheet ( PDF File , 151 KB) Implementation Worksheet ( PDF File , 198 KB) Module 3: Communication

225. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication

226. PQMP National Asthma Quality Metric Key Driver Diagram (UCSF) (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/keydriver-sfcollaborative.pdf
     January 24, 2018 -  f/ u plan (at  least 2 visits/year)   I and II ‐ AAPs are updated regularly, in EMR and used as a communication … registry or establish a reminder recall system to identify patients  with asthma [USE OF A REGISTRY AND COMMUNICATION

227. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

228. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
     December 01, 2017 - Learning Objectives Describe the relationship between hierarchy and patient safety Explain communication … What communication tools can be used to break down the “BAD” hierarchy and support the “GOOD”? … Slide 14 Communication and Hierarchy Clearly assert concerns and suggestions Use an assertive … of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication

229. Tool: Task Assistance | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication … Style of communication: Personal style can greatly influence the team’s supportive actions. … Close the loop on task communication—ensure the task was completed correctly.

230. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.

231. Assembleteam (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
     August 24, 2012 - Hierarchy may impede unit team success by limiting opportunities for communication and interaction. … , and · Develop a plan for communication. … The physician champion also serves as the communication link between unit physicians and the team. … Slide 27 SAY: Two TeamSTEPPS tools can facilitate communication among CUSP team members and clarify … These tools are reviewed in the “Implement Teamwork and Communication” module of the CUSP Toolkit.

232. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
     June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication

233. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

234. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
     September 01, 2020 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … We have gone over four clear communication strategies.

235. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

236. Comprehensive Unit-based Safety Program: Accelerating the Adoption of Evidence-Based Practices To Prevent Healthcare-Associated Infections | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/hai/cusp/summary/index.html
     September 01, 2017 - developed at Johns Hopkins with AHRQ support, combines improvements in safety culture, teamwork, and communication … change models because it combines behavioral elements—an emphasis on safety culture, teamwork, and communication—with

237. The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
     April 01, 2018 - families, failure to communicate test and laboratory results, and within team communication … Improve communication and health literacy through Teach-Back. … Support collaborative communication using the Warm Handoff Plus. … � Supports handoff within the practice to reduce communication drops during transitions. … Discrepant perceptions about end-of-life communication: a systematic review.

238. What Is Patient Experience? | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - they seek and receive care, such as getting timely appointments, easy access to information, and good communication … find out from patients whether something that should happen in a healthcare setting (such as clear communication … evidence points to a positive association between various aspects of patient experience, such as good communication

239. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/findings/studies/index.html?page=485
     January 01, 2024 - (1542) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … Keywords: Communication, Education: Patient and Caregiver Taylor EF , Machta RM , Meyers … It also contains recommendations for health communication practices, professional training, and future … Keywords: Communication, Education: Patient and Caregiver, Decision Making Kravitz RL , Bell … Keywords: Communication, Education: Patient and Caregiver, Health Promotion, Medication, Public Health

240. TeamSTEPPS 3.0 Curriculum Materials | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/teamstepps-program/curriculum/index.html
     February 01, 2024 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … are related to specific audiences, settings, or situations: Introduction to Curriculum Module 1: Communication