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201. Antibiotic Stewardship Slides, Part 2
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/abx-stewardship-part2.pptx
     March 01, 2017 - Remember, effective communication should be complete, clear, brief, and timely. 11 Communication to … Enhance Antibiotic Stewardship10-12 Consider using TeamSTEPPS communication strategies to standardize … communication about antibiotic use S – Situation B – Background A – Assessment R – Recommendation … strategies to standardize communication about antibiotic use. … During your communication consider having a brochure ready to provide more information about the potential

202. Diagnostic Safety Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
     March 01, 2024 - extent to which their organization's culture supports the diagnostic process, accurate diagnoses, and communication … Provider and Staff Communication Around Diagnosis (5 items).

203. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-slides.html
     March 01, 2017 - E xcellent communication skills learned. A ssess what's working and plan to expand. … Teamwork and Communication. Resident and Family Engagement. Sustainability. … Provide opportunities for staff to learn and practice using teamwork and communication tools. … Slide 11: Teamwork and Communication Concepts and tools to improve communication among LTC team members … Train teams in using teamwork and communication tools.

204. Measure: Child HCAHPS–Hospital Consumer Assessment of Healthcare Providers and Systems (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
     March 01, 2015 - Measures Composite and Single-Item Measures Hospital-Level Unit Reliability at N=300 Nurse-parent communication … 0.80 Doctor-parent communication 0.73 Communication about medicines 0.91 Informed about child’s care … with providers 0.82 Preparing to leave hospital 0.87 Informed in emergency room 0.74 Nurse-child communication … 0.77 Doctor-child communication 0.84 Involving teens in care 0.66 Mistakes and concerns 0.90 Call … Effective physician-patient communication and health outcomes: a review.

205. Mod03-Gap-Analysis-Guide (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
     April 01, 2016 - Purpose: To evaluate the extent to which current processes align with the Communication and Optimal Resolution … Do board members receive basic teamwork, communication, and patient safety training? j. … Is there a clear process for communication among staff in response to adverse events? c. … Do board members receive basic teamwork, communication, and patient safety training? … Is there a clear process for communication among staff in response to adverse events?

206. Guide-Infection-Prevention (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/guides/guide-infection-prevention.pdf
     March 01, 2017 - COMMUNICATION TIPS offer ways to talk with residents, families, coworkers, and others about infection … COMMUNICATION TIPS ▪ If you see signs of an infection, discuss them with the resident. … COMMUNICATION TIPS ▪ Explain to the resident why he or she is being moved into isolation. … COMMUNICATION TIPS ▪ Contact the supervisor about coughing and sneezing by family members, visitors … COMMUNICATION TIPS ▪ Ask your supervisor for training on how to properly change and handle dirty or

207. Patient and Family Engagement | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
     July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Tools to improve communication among patients, families, and clinicians. … Effective Patient and Family Communication (1 min., 50 sec.)

208. AHRQ Pharmacy Health Literacy Center | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/health-literacy/improve/pharmacy/index.html
     January 01, 2024 - Health literacy tools to improve communication for providers of medication therapy management What … Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List . … How to Conduct a Postdischarge Followup Phone Call Health literacy tools to improve communication for

209. Preventing Medication Errors Among Children With Chronic Conditions in Outpatient and Home Settings | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/funding/grantee-profiles/grtprofile-walsh.html
     October 01, 2023 - In general, failures in communication about changes in medication doses were common, and one in four … Walsh concluded that specific improvements were necessary to address communication with and among caregivers … Walsh’s most current AHRQ project, Re-Engineering Patient and Family Communication to Improve Diagnostic … intervention to improve diagnostic safety for use in the outpatient setting that currently supports communication

210. 2020 SOPS ASC Database Report Executive Summary Infographic (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc_2020_overview_infographic-v2.pdf
     January 01, 2020 - Communication About Patient Information Communicat ion Openness Management Support for Patient Safety … OTHER FINDINGS Communication in the Surgery/Procedure Room In the past 6 months, how often were the

211. How To Implement the Fall Prevention Program in Your Organization
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
     November 20, 2014 - during the implementation process (may be temporary) Ideally, one champion per shift, per unit ‹#› Communication … patients and their families Among unit staff, the Implementation Team, and senior management ‹#› Communication … During Implementation Develop a communication process to share information about the effectiveness of … Members of the Unit Team   Unit Champion   Organizing the Prevention Work Identify paths of ongoing communication

212. CANDOR Acknowledgments (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
     September 14, 2017 - CANDOR Acknowledgments CANDOR ACKNOWLEDGMENTS Acknowledgments The Communication and Optimal … , to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

213. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers. 2 Patients' experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

214. Team Performance Observation Tool | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/teamstepps/instructor/reference/tmpot.html
     March 01, 2014 - Communication Rating a. … handoff techniques to communicate effectively with team members   Comments: Overall Rating – Communication … Fosters communication to ensure team members have a shared mental model   Comments: Overall Rating

215. CAHPS Emergency Department Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
     December 01, 2023 - Communication about medicines. Information about test results. Interactions with nurses. … Communication about Medications. Communication about Follow-up.

216. MEASURE SUMMARY (CHIPRA Core Set Candidate Measures) - Control #: CC-13 (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/measures-CC-13.pdf
     December 16, 2010 - List of entity types currently using measure: NONE for pediatrics (Sarah Scholle, NCQA, personal … communication, Aug. 2009).

217. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
     January 01, 2019 - Communication Openness 91% 87% 84% 3. Communication About Mistakes 91% 87% 80% 4. … Communication About Prescriptions Across Shifts 1. … Communication Openness 86% 87% 87% 87% 3. Communication About Mistakes 87% 85% 86% 84% 4. … Communication Openness 93% 81% 84% 90% 3. Communication About Mistakes 87% 83% 85% 85% 4. … Communication Openness 91% 85% 85% 83% 88% 89% 3.

218. Consensus Organizational Health Literacy Quality Improvement Measures | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/health-literacy/improve/organizational.html
     September 01, 2020 - pursue organizational health literacy (OHL) make things easier for patients by making changes to improve communication … serve on a Governing and/or Leadership Board and serves as a patient representative OHL Domain: Communication … Computed score based on staff responses to 36 questions addressing language preferences/needs, communication … Rating Sum of 5 domain scores based on Health Literacy Environment Review: navigation, print communication

219. SDOH and Health Systems Research | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/sdoh/health-systems-research.html
     December 01, 2022 - Patient-provider communication disparities by limited English proficiency (LEP): trends from the U.S. … AHRQ researchers found that before 2010 patient-provider communication was getting worse among LEP individuals … and disparities in patient-provider communication were widening. … After 2010, patient-provider communication improved for LEP individuals and language disparities by English

220. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics: Communication … Communication with the child. Attention to safety and comfort. Hospital environment.