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121. Patient and Family Engagement | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
     September 01, 2013 - Effective Patient and Family Communication Slide 13. … The Importance of Effective Communication Slide 14. … The Link Between Communication and Patient Safety 1 Slide 15. Communication Tips 1 Slide 16. … The Importance of Effective Communication Say: Communication among CUSP team members and patient … The Link Between Communication and Patient Safety 1 Say: Effective communication and collaboration

122. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Patient and Family Engagement
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
     May 01, 2017 - members or others, such as a doula, who are involved in the patient’s care Highlight main points of communication … ” with the clinicians 9 AHRQ Safety Program for Perinatal Care Patient & Family The Link Between Communication … Improve engagement of mothers and families in the birthing process and communication with the clinical … Prompt, compassionate, and honest communication with the patient and family after an adverse event is … with patient and family— Communicate only relevant facts Advise the patient and family that communication

123. References | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/references.html
     September 01, 2020 - Update on the implementation plan for patient-centered communication standards. … In: Effective communication in healthcare: interpreter/translation services for limited English proficiency … Advancing effective communication, cultural competence, and patient- and family-centered care: a roadmap … Improving patient safety through provider communication strategy enhancements. … Communication about end-of-life care between language-discordant patients and clinicians: insights from

124. Pf-Engagement-Facilitator-Guide (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
     May 01, 2017 - Present tools to improve communication among patients, families, and clinicians. … Slide 9 SAY: Communication among L&D team members and patient and family members is important to the … Effective communication and collaboration with patients and family members affect patient outcomes, patient … Improves engagement of mothers and families in the birthing process and in their communication with the … Prompt, compassionate, honest, and accurate communication with the patient and family after an adverse

125. PS Grantee Report | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/findings/final-reports/index.html
     June 01, 2023 - (3) 2023 (2) 2003 (1) Grantee Report Topics Medication Safety (73) Communication … Grant Number: R18 HS 25649 Topic(s): Communication and Teamwork Publication Date: January 2023 … Grant Number: R03 HS 027493-01A1 Topic(s): Communication and Teamwork Publication Date: December 2022 … Grant Number: R03 HS 026069 Topic(s): Communication and Teamwork, Pediatrics Publication Date: May … Grant Number: R01 HS 024914 Topic(s): Communication and Teamwork Publication Date: August 2020

126. Chapter 6. Measure Maps and Profiles (continued, 6) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6e.html
     June 01, 2014 - accountability or negotiate responsibility ■     Communicate □         Interpersonal communication … 7.1F Communicate: Between health care professional(s) and patient/family: 9.1A Interpersonal communication … accountability or negotiate responsibility   ■   Communicate   ■       Interpersonal communication … .17, I.35, I.312a-c, VIIA.e Across health care teams or settings: VIIB.f, I.16 Interpersonal communication … : Author-developed framework of managerial (leadership, culture) and organizational (coordination, communication

127. Experiences From the Frontline: Case Studies (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
     May 01, 2015 - Because of the improved communication, staff members on the L&D unit now feel that they are “on the … ENGAGING STAFF IN TEAMWORK AND COMMUNICATION TRAININGS Although L&D unit staff had prior experience … with teamwork and communication programs, none of those efforts were sustained. … It also helped to improve the staff’s confidence and cross- unit communication: for example, direct communication … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

128. Key Driver 4: Create and Support High Functioning Care Teams to Deliver High-Quality Evidence-Based Care | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/evidencenow/tools/keydrivers/create-care-teams.html
     November 01, 2018 - Optimize care team communication Working well as a team requires good communication, which can take … Another form of team communication is the team huddle during which the team addresses daily opportunities … colleagues informed and involved in changes to their workflow or responsibilities is fundamental to good communication … Practices can enhance team communication by providing training in communication techniques and co-locating

129. PS Grantee Report | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/findings/final-reports/index.html?page=1
     June 01, 2020 - (3) 2023 (2) 2003 (1) Grantee Report Topics Medication Safety (72) Communication … Grant Number: R18 HS 024669 Topic(s): Communication and Teamwork Publication Date: July 2019 … Grant Number: R18 HS 023459 Topic(s): Communication and Teamwork, Medication Safety Publication Date … Grant Number: R03 HS 024591 Topic(s): Communication and Teamwork, Patient Safety Tools Publication … Grant Number: R18 HS 023457 Topic(s): Communication and Teamwork Publication Date: September 2018

130. Longitudinal Evaluation of the Patient Safety and Medical Liability Reform Demonstration Program | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/reports/candor-demo-program/candor/demo-program/index.html
     August 01, 2022 - Foster better communication between doctors and patients. … Improving Communication with Patients. … Improving communication . … These projects addressed improved communication by assessing attitudes toward error and harm disclosure … and implementing communication interventions in clinical environments.

131. For World Patient Safety Day 2023, AHRQ Recognizes the Imperative of Engaging Patients in Their Care | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
     September 01, 2023 - When it comes to effective patient-provider communication, significant challenges persist. … These communication challenges are compounded by today's fragmented healthcare environment, one in which … In addition, communication challenges are amplified by unequal access to healthcare services for people … AHRQ Safety Program for Perinatal Care helps labor and delivery units improve patient safety, team communication … Toolkit for Engaging Patients to Improve Diagnostic Safety promotes enhanced communication and information

132. Learn About the Comprehensive Unit-based Safety Program for Perinatal Safety | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-slides.html
     July 01, 2023 - Implement Teamwork and Communication. Engage Patients and Families. … Foster a culture of teamwork and communication. … Develop a communication plan. … Improved communication among care team members. Shared mental models. … Communication is cited as a root cause of most errors.

133. About This Guide | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/health-literacy/improve/precautions/guide/about.html
     September 01, 2020 - Universal Precautions Toolkit About This Guide General Toolkit Guidance Path to Improvement Spoken Communication … Written Communication Patient Self-Management & Empowerment Supportive Systems for Patients … identified in the Toolkit as key focus areas for promoting health literacy in your practice: Spoken Communication … , Written Communication , Self-Management and Empowerment , and Supportive Systems .

134. Strategy 2: Communicating to Improve Quality | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
     December 01, 2017 - Communication between the patient, family, and clinicians is a critical component of high-quality, safe … Strategy 2: The Communicating to Improve Quality strategy and its tools help facilitate this communication … [   Microsoft Word version - 1.4 MB ;   PDF version - 81.85 KB ] Communication Competencies … [   Microsoft Word version - 558.84 KB ;   PDF version - 345.13 KB ] Communication Training … – PowerPoint presentation for communication training that can be co-led by a physician, nurse, and patient

135. The End of the Public Health Emergency Refocuses the Urgency to Improve Healthcare Quality | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/blog/ahrqviews/public-health-emergency-refocus.html
     May 01, 2023 - The decline in patient experience is equally alarming, as captured in Leapfrog’s communication measures … They report five measures: nurse communication, physician communication, staff responsiveness, communication … The most significant declines were in communication about medicines (declined 4.28 percent) and staff

136. Making Progress on Healthy People 2030 Health Literacy Objectives | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
     October 01, 2021 - Everyone—no matter how educated—appreciates and can benefit from clear communication. … Health Literacy Objective 2: Decrease the proportion of adults who report poor communication with their … completion, providing booster training, using team members effectively, scheduling sufficient time for good communication … , providing simple educational materials, and holding providers accountable for clear communication. … All organizations that produce health information or deliver healthcare services can improve communication

137. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

138. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

139. Chapter 6. Measure Maps and Profiles (continued, 23) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6v.html
     June 01, 2014 - accountability or negotiate responsibility       Communicate ■          Interpersonal communication … item, telephone-based survey asking patients to report whether their doctor had engaged in particular communication … The measure assesses three main aspects of interpersonal processes of care: (1) communication, (2) decisionmaking … Communicate: Between health care professional(s) and patient/family: 6, 7, 16 Interpersonal communication … Six of the 7 scales met the conventional standard of reliability score >0.70; the lack of clarity (in communication

140. Chapter 6. Measure Maps and Profiles (continued, 4) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6c.html
     June 01, 2014 - accountability or negotiate responsibility   □   Communicate   ■       Interpersonal communication … accountability or negotiate responsibility □     Communicate ■         Interpersonal communication … , (5) inter-provider communication, (6) global assessment of care. … 1-4, 6-9 Communicate: Within teams of health care professionals: 3, 5, 7-9 Interpersonal communication … 8, 10 Communicate: Between health care professional(s) and patient/family: 1 Interpersonal communication