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761. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
     January 01, 2022 - Ambulatory Surgery Center 2015 14 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Communication … About Error • Communication Openness • Organizational Learning—Continuous improvement • Overall Rating … the use of health IT affects patient safety, including: EHR system training, support and communication … Supplemental Items • For medical offices ► Focus on the diagnostic process, accurate diagnoses, and communication

762. Reinforcing the Value and Roles of Nurses in Diagnostic Safety - Issue Brief (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/nurse-role-dxsafety.pdf
     September 02, 2022 - Enhancing nurse, patient, and healthcare teamwork and communication, and 4. … to communication best practices. … gaps and achieve communication best practices. … Diagnostic error: safe and effective communication to prevent diagnostic errors. … Communication breakdowns and diagnostic errors: a radiology perspective.

763. Resource List - AHRQ Ambulatory Surgery Center Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-resource-list.pdf
     April 01, 2023 - Communication Openness 1. … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication Openness 1.

764. The Nature, Characteristics and Patterns of Perinatal Critical Events Teams (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Riley_58.pdf
     April 02, 2008 - This study uses in situ simulation to better understand the nature, characteristics, and the communication … Background Within the last decade, interest in communication patterns and performance of health care … A growing body of evidence indicates that interprofessional team communication plays a significant role … • Team communication failures can be readily observed and documented through video. … This stage was characterized by high team coordination and communication demands.

765. Module 5: Resident and Family Engagement: Facilitator Notes | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
     March 01, 2017 - Getting a translator if needed to support the communication. … PLAY VIDEO: Video 1.3 Communication in Action Ask: What elements of good communication can you identify … Slide 28: Challenges to Communication Say: Communication and engagement with residents and family … Slide 29: How To Address Communication Challenges Say: A few methods you can use to address communication … Use face-to-face communication to promote visual contact.

766. Christiana Care Health System: Safety Mentor Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Campbell_94.pdf
     March 30, 2008 - of divergent opinions at every staff level.5 This type of environment fosters open communication. … Safety Mentors are instrumental in providing a channel of communication among frontline staff and the … Errors occur because communication can be incomplete, unclear, misunderstood, or confusing. … These defined roles provide a path for communication to flow from the front line up and from the top … Communication in any large health care organization can be challenging; the closed-loop communication

767. Understand the Science of Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/understand/science-safety-notes.html
     July 01, 2018 - Basic Components and Process of Communication 11 Slide 21. … Team factors Team factors may involve issues with teamwork, communication, inadequate supervision, … Return to Contents   Slide 20: Basic Components and Process of Communication 11 Say: Communication … Teamwork and communication is discussed in greater detail in the “Implement Teamwork and Communication … Communication failure: basic components, contributing factors, and the call for structure.

768. Information to Help Hospitals Get Started
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_Ldr_Slide_508.pptx
     July 23, 2010 - can improve: Patient safety More than 70% of adverse events caused by breakdowns in communication Patient … Better communication, realized through patient and family engagement, has a direct impact on patient … Which facets of communication have strong effects on outcome: a meta-analysis. … Bedside shift report is an opportunity to make sure there is effective communication between patients … One study found that more than 70 percent of adverse events are caused by breakdowns in communication

769. Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals (pdf file)
     www.ahrq.gov/sites/default/files/publications/files/lepguide.pdf
     September 01, 2012 - • Use TeamSTEPPS structured communication skills to identify and raise patient communication issues … I think that would be an improved communication strategy” (Leader, Nursing). … Identify and raise patient communication issues. … Improving patient safety through provider communication strategy enhancements. … Encourage appreciation, value, respect, understanding, and open communication.

770. The Culture of Culturing: The Importance of Knowing When to Order Urine Cultures
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/whento-order/urine-cultures.pptx
     March 01, 2017 - Clear communication is one of the most important responsibilities of every health care team member. … Today we will focus on verbal communication. … Effective communication is: 1) complete, 2) clear, 3) brief, and 4) timely. … I’d like to demonstrate the SBAR technique for communication. … Communication: Instructor’s Slides. TeamSTEPPS® Long-Term Care Version: Module 6.

771. Module 5: Resident and Family Engagement | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-slides.html
     March 01, 2017 - Slide 19: Communication and Engaging the Family Image: Indicating that a video is on the slide … PLAY VIDEO: Video 1.2 Communication and Engaging the Family Slide 20: Listening to the Resident and … Slide 25: Communication Tools 6 Newsletter articles. Town hall meetings. … Staff can have challenges with communication due to limited experience, skills, or confidence. … Use face-to-face communication to promote visual contact.

772. Chapter 6. Measure Maps and Profiles (continued, 23) | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6v.html
     June 01, 2014 - accountability or negotiate responsibility       Communicate ■          Interpersonal communication … item, telephone-based survey asking patients to report whether their doctor had engaged in particular communication … The measure assesses three main aspects of interpersonal processes of care: (1) communication, (2) decisionmaking … Six of the 7 scales met the conventional standard of reliability score >0.70; the lack of clarity (in communication … in 2006. 1 Perspective: Patient/Family Measure Item Mapping: Communicate: Interpersonal communication

773. Silence A Commentary | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/liability/silence.html
     August 01, 2017 - Acknowledgments Prologue Silence A Commentary Reforming the Medical Liability System in Massachusetts: Communication … the patient is in the medical setting. 4 Third, taking responsibility for the event is part of the communication … In recent years, there has been a growing movement among hospital systems toward implementing Communication … Some of the key elements of CRPs are reporting and responding to adverse events, continuous communication … Communication and Optimal Resolution (CANDOR) Toolkit .

774. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-slides.html
     March 01, 2017 - E xcellent communication skills learned. A ssess what's working and plan to expand. … Teamwork and Communication. Resident and Family Engagement. Sustainability. … Provide opportunities for staff to learn and practice using teamwork and communication tools. … Slide 11: Teamwork and Communication Concepts and tools to improve communication among LTC team … Train teams in using teamwork and communication tools.

775. Teach-back (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback_webinar_slides.pdf
     November 08, 2016 - Guide 5 Key Threats & Promising Interventions Threats to Patient Safety • Breakdowns in communication … • Evidence-based Health Literacy Intervention • Communication approach for shared decision-making … Children • Ensure both the child and the caregiver understand • Use visual aids to support communication … In: International Society for Communication Science and Medicine. … Discrepant perceptions about end-of-life communication: a systematic review.

776. Gulf Breeze Hospital in Florida Shows Consistent Improvement in Hospital Survey of Consumers | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201503.html
     March 01, 2015 - strategies to address four quality measures of the patient experience—pain control, quiet at night, doctor communication … HCAHPS surveys also helped the hospital address quality issues related to noise reduction, provider communication … To help doctors improve in the area of doctor-patient communication, the HCAHPS questions related to … The communication scores are also highlighted at staff meetings.

777. Aurora Health Care Embraces AHRQ’s CUSP Method to Protect Patient Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201524.html
     August 01, 2015 - The training program helps improve communication and teamwork skills among health care professionals. … At Aurora, this has helped improve safety strategies, communication techniques, and teach-back with patients … After AHRQ’s survey identified "Communication with Patients" as an opportunity for improvement, an Aurora … patient safety team developed a toolkit for effective communication.

778. Slide 1 (ppt file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-100813.ppt
     January 01, 2013 - * Communication Tool: SBAR…Brief, Clear, Timely, Complete Communication * At shift change: … Openness Communication Openness Communication Openness Feedback & Communication about Error Feedback … & Communication about Error Feedback & Communication about Error Nonpunitive Response to Error Nonpunitive … Openness Communication Openness Communication Openness Feedback & Communication about Error Feedback … & Communication about Error Feedback & Communication about Error Nonpunitive Response to Error Nonpunitive

779. Improve Safety Culture | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/improve.html
     March 01, 2017 - Communication Strategies Educational module on how barriers to effective communication can impact the … safety culture in a long-term care facility, and provides tools and strategies to improve communication

780. 5 Tk2 P4T3-Prescribing Clinician Feedback Survey Phase 4 (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P4T3-Prescribing_Clinician_Feedback_Survey_Phase_4.doc
     May 01, 2014 - Yes No Antibiogram Communication If you are currently using the nursing home antibiogram, please … all that apply) NH Staff Fax Email Mail Other____________ Is this method of communication … Yes No How could communication of antibiograms be improved?