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61. Facilitator Guide: Communication Strategies for Sustainability (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/communication-strategies-guide.docx
    January 01, 2017 - Facilitator Guide: Communication Strategies for Sustainability Slide Title and Commentary Slide Number … and Slide Title Slide Communication Strategies for Sustainability SAY: In this slide set, you’ll learn … about communication strategies to sustain your safety program work. … Remember that effective communication is a two-way street. … Every communication is a conversation.

62. Tool: SBAR | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
    November 01, 2019 - which stands for Situation, Background, Assessment, and Recommendation (or Request), is a structured communication … following: SBAR is one of the most widely used TeamSTEPPS tools for many reasons: Structured communication … tools such as SBAR can enhance communication between members of the healthcare team. … After watching the video, consider: How did the SBAR technique improve communication between the

63. Appendix 2-A. Suggested Slides for Module 2 | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmodap2a.html
    October 01, 2014 - Key principles of effective communication. … How do you know when the communication has worked? … Two types of communication: verbal and non-verbal. … Nursing assistant communication tasks. Licensed nurse communication tasks. … Communication skills can be learned. We all face barriers to communication.

64. Chapter 3: Improving Team Communication To Foster Safety for LEP Patients: TeamSTEPPS LEP Module | Agency for Healthcare Research and Quality
    www.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
    September 01, 2020 - Improving Patient Safety Systems for Patients With Limited English Proficiency Chapter 3: Improving Team Communication … This tool centers on a set of team behaviors and structured communication tools to improve patient care … Identify and raise patient communication issues. … The module also provides structured communication tools, such as briefs, check-backs, and teach-backs … , to make it easier for staff members and patients to identify and raise patient communication issues

65. Observing Patient Care Rounds | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/toolkit/observing-rounds.html
    December 01, 2012 - Observing Patient Care Rounds CUSP Toolkit Communication among disciplines can be improved … Poor communication among staff is a root cause of many patient adverse and sentinel events. … Who was explicit or implicit in their communication? … Did the interaction style or communication change between providers? … Did you witness assertive behavior or communication?

66. Module 3, Communication (Instructor Guide, TeamSTEPPS 2.0) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module3/igcommunication.pdf
    October 08, 2015 - Fatigue Distractions HIPAA COMMUNICATION SUBSECTIONS • Importance of Communication … • Communication Definition, Standards, and Challenges • Communication Challenges … Importance of 7 2 mins Communication 3. Communication Failures 8 - 9 3 mins* 4. … COMMUNICATION INSTRUCTOR OUTLINE: COMMUNICATION INSTRUCTOR OUTLINE: COMMUNICATION(Continued) OBJECTIVES … ) COMMUNICATION FAILURES(Continued) COMMUNICATION IS… COMMUNICATION IS… (Continued) STANDARDS OF EFFECTIVECOMMUNICATION

67. Communication is the most important leadership trait (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/leadership-communication.pdf
    January 01, 2018 - Communication is the most important leadership trait © Copyright 2018 athenahealthcare, Inc. … Communication is the most important leadership trait By Rob Cosinuke | July 15, 2016 In the past … 35% Incoming Communication 22% • Good listener 14% • Takes feedback/input from others 4% Outgoing … Communication 15% • Good communications 9% • Transparent 4% Forward-Thinking 19% Forward-thinking … So what can leaders do to bridge the communication gap?

68. Measures of Person- and Family- Centered Care | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures.html
    June 01, 2018 - Measures: Hospital Communication Measures: Home Health Care Measures of Engagement in Decisionmaking … between patients and providers, yet barriers to provider-patient communication are common. … Communication Measures: Doctor’s Office Adults: Poor Communication With Health Providers, by Insurance … Adults who had a doctor’s office or clinic visit in the last 12 months who had poor communication … Trends: From 2002 to 2013, the percentage of adults who had poor communication with health providers

69. Next Steps and a Call to Action | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/reports/issue-briefs/dxsafety-care-transitions6.html
    June 01, 2023 - Explicitly mentioning diagnostic uncertainty Nonlinear care pathways Uncertainty communication … checklists Lack of shared mental model Standardized communication tools ICU to ward … tools Lack of shared mental model Standardized communication tools Coordination between … multiple specialties Standardized communication tools Inpatient to outpatient Evolving … diagnoses Standardization of processes Lack of shared mental model Standardized communication

70. Appendix A. Teamwork and Communication Definitions and Tools | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/phys-championsgd/appa.html
    October 01, 2015 - Teamwork and Communication Definitions and Tools Previous Page   Table of Contents … Teamwork and Communication Definitions and Tools Definitions Brief: A short session … Check-Back: Closed-loop communication strategy to verify and validate information exchanged. … SBAR: A communication technique that provides a standard framework for information sharing.

71. Creating Standards for Communication and Resolution When Things Go Wrong | Agency for Healthcare Research and Quality
    www.ahrq.gov/funding/grantee-profiles/grtprofile-gallagher.html
    May 01, 2020 - Grantee Profile Creating Standards for Communication and Resolution When Things Go Wrong … effective disclosures to patients when things don’t go as planned—work that has led to the development of Communication … for his future work that focused on making care safer by addressing medical errors through effective communication … Gallagher is one of the expert faculty members who helped to develop AHRQ’s Communication and Optimal … These efforts, along with his research and expertise in transparent communication around medical errors

72. Acute Care Improving Communication and Teamwork Around Antibiotic Prescribing
    www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/communication-slides.pptx
    November 01, 2019 - Acute Care Improving Communication and Teamwork Around Antibiotic Prescribing Improving Communication … Explain how to improve communication with patients and families. … and Teamwork Effective communication strategies Understand and implement communication techniques among … Approach that impairs communication 8 Communication and Teamwork AHRQ Safety Program for Improving … TeamSTEPPS for Office-Based Care: Communication.

73. AHRQ Grant Final Progress Report: Improving Patient Safety Through Provider Communication Strategy Enhancements (pdf file)
    www.ahrq.gov/sites/default/files/2024-01/daugherty-report.pdf
    January 01, 2024 - , and communication forms. … in the operating room, analyzing 421 communication events, and found that communication failures occurred … The team defined a “communication event” as nurse-initiated communication with another healthcare team … During any given communication event, multiple forms of communication and activities could be present … After implementation of the team/communication strategies, communication time surrounding a patient

74. Improving Communication Between Members of the Practice Around Antibiotic Decisions – Slides
    www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/improving-communication-slides.pptx
    September 01, 2022 - Improving Communication Between Members of the Practice Around Antibiotic Decisions – Slides AHRQ Safety … Program for Improving Antibiotic Use Improving Communication Between Members of the Practice Around … Nurse–physician communication – An integrated review. J Clin Nurs. 2017 Dec;26(23-24):3974-89. … Communication failure: basic components, contributing factors, and the call for structure. … CUS Tool – Improving Communication and Teamwork in the Surgical Environment.

75. Final Progress Report: Developing a Framework to Study and Improve Communication to Enhance Diagnostic Quality in the ED (pdf file)
    www.ahrq.gov/sites/default/files/2025-03/mahajan-manojlovich-report.pdf
    January 01, 2025 - Key Words: Communication, Diagnostic Process, Emergency Department C. … communication on patient harm, remains under-investigated. … , (2) communication mediums that are used, (3) types of communication (i.e., information exchange or … The goals of communication are different as the diagnostic process unfolds. … basis for how we study communication in the ED.

76. Tool: Check-Back (or Repeat-Back) | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/communication/tools/checkback.html
    July 01, 2023 - Check-Back (or Repeat-Back) A check-back, which is sometimes called a repeat-back, is a closed-loop communication … What communication errors were avoided?

77. Session 2 | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess2.html
    October 01, 2014 - These are outside the official medical record, but they fill a need for communication. … It helps ensure clear communication. And clear communication helps to make a safe environment. … Nursing assistant communication tasks. Licensed nurse communication tasks. … Any communication among nursing assistants about the resident's changing condition. … SBAR: A shared mental model for improving communication between clinicians.

78. Final Progress Report: Videotaping communication between physicians and nurses: A methods study (pdf file)
    www.ahrq.gov/sites/default/files/2024-01/manojlovich-report.pdf
    January 01, 2024 - the communication exchange. … A conceptual framework to advance patient safety: Focus on communication. 3. … Gaps in doctor-patient communication. Pediatrics. 1968;42:855-871. 10. … Context, culture and (non-verbal) communication affect handover quality. … Communication failures: An insidious contributor to medical mishaps.

79. TeamSTEPPS® Diagnosis Improvement: Module 3 Communication - Facilitator’s Notes (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module3-presenters-notes.pdf
    January 13, 2022 - Why Communication? … Standards associated with the specific mode of communication Power of nonverbal communication … written, or email communication? … Communication 3. Leadership 4. … Considerations for Diagnostic Communication Standards for Effective Communication Structured Communication

80. TeamSTEPPS® Diagnosis Improvement: Module 3 Communication - Facilitator’s Notes (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module3-presenters-notes.pdf
    January 13, 2022 - Why Communication? … Standards associated with the specific mode of communication Power of nonverbal communication … written, or email communication? … Communication 3. Leadership 4. … Considerations for Diagnostic Communication Standards for Effective Communication Structured Communication