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4101. Adverse Events Among In-Hospital Medicare Patients in 2021 and 2022 (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/quality-measures/qsrs/qsrs-2021-2022-adverse-event-data-report-oct-rev.pdf
      January 01, 2022 - Adverse Events Among In-Hospital Medicare Patients in 2021 and 2022 Adverse Events Among In-Hospital Medicare Patients in 2021 and 2022 PATIENT SAFETY e This page intentionally left blank. Adverse Events Among In-Hospital Medicare Patients in 2021 and 2022 Authors: David Rodrick, Ph.D.; Andre…

4102. Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals (pdf file)
      www.ahrq.gov/sites/default/files/publications/files/lepguide.pdf
      September 01, 2012 - • Use TeamSTEPPS structured communication skills to identify and raise patient communication issues … I think that would be an improved communication strategy” (Leader, Nursing). … Identify and raise patient communication issues. … Improving patient safety through provider communication strategy enhancements. … Encourage appreciation, value, respect, understanding, and open communication.

4103. The Culture of Culturing: The Importance of Knowing When to Order Urine Cultures
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/whento-order/urine-cultures.pptx
      March 01, 2017 - Clear communication is one of the most important responsibilities of every health care team member. … Today we will focus on verbal communication. … Effective communication is: 1) complete, 2) clear, 3) brief, and 4) timely. … I’d like to demonstrate the SBAR technique for communication. … Communication: Instructor’s Slides. TeamSTEPPS® Long-Term Care Version: Module 6.

4104. Module 5: Resident and Family Engagement | Agency for Healthcare Research and Quality
      www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-slides.html
      March 01, 2017 - Slide 19: Communication and Engaging the Family Image: Indicating that a video is on the slide … PLAY VIDEO: Video 1.2 Communication and Engaging the Family Slide 20: Listening to the Resident and … Slide 25: Communication Tools 6 Newsletter articles. Town hall meetings. … Staff can have challenges with communication due to limited experience, skills, or confidence. … Use face-to-face communication to promote visual contact.

4105. Chapter 6. Measure Maps and Profiles (continued, 23) | Agency for Healthcare Research and Quality
      www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6v.html
      June 01, 2014 - accountability or negotiate responsibility       Communicate ■          Interpersonal communication … item, telephone-based survey asking patients to report whether their doctor had engaged in particular communication … The measure assesses three main aspects of interpersonal processes of care: (1) communication, (2) decisionmaking … Six of the 7 scales met the conventional standard of reliability score >0.70; the lack of clarity (in communication … in 2006. 1 Perspective: Patient/Family Measure Item Mapping: Communicate: Interpersonal communication

4106. Toolkit for the System Approach to Tracking and Increasing Screening for Public Health Improvement of Colorectal Cancer Intervention (pdf file)
      www.ahrq.gov/sites/default/files/publications/files/crctoolkit.pdf
      December 01, 2010 - Screening Eligibility Assessment Mailing (Optional) The daily work of hectic practices, or missing communication … includes:  Your recommendation,  An office policy,  An office reminder system,  An effective communication … We suggest maintaining communication with clinicians and practice staff and establishing expectations … Influence of patient-provider communication on colorectal cancer screening.

4107. Toolkit for the System Approach to Tracking and Increasing Screening for Public Health Improvement of Colorectal Cancer Intervention (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/crctoolkit/crctoolkit.pdf
      December 01, 2010 - Screening Eligibility Assessment Mailing (Optional) The daily work of hectic practices, or missing communication … includes:  Your recommendation,  An office policy,  An office reminder system,  An effective communication … We suggest maintaining communication with clinicians and practice staff and establishing expectations … Influence of patient-provider communication on colorectal cancer screening.

4108. Silence A Commentary | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/reports/liability/silence.html
      August 01, 2017 - Acknowledgments Prologue Silence A Commentary Reforming the Medical Liability System in Massachusetts: Communication … the patient is in the medical setting. 4 Third, taking responsibility for the event is part of the communication … In recent years, there has been a growing movement among hospital systems toward implementing Communication … Some of the key elements of CRPs are reporting and responding to adverse events, continuous communication … Communication and Optimal Resolution (CANDOR) Toolkit .

4109. Final Progress Report: Disseminating a Web-Enabled Safety Risk Assessment (SRA) Toolkit for Designing Safer Healthcare Facilities (pdf file)
      www.ahrq.gov/sites/default/files/2025-03/taylor-report.pdf
      January 01, 2025 - • An online format should support an interdisciplinary team and communication amongst diverse stakeholders … clear way to capture notes and decisions that can be saved as part of a project to become a record of communication … • Strategic considerations included promoting an interdisciplinary process, improving communication … innovative for several reasons including promoting changes in healthcare design practice, facilitating communication

4110. Hybrid Cardiac Rehabilitationi (HYCR) Tools and Resources Guide (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/hycr-tools-resources-guide.pdf
      June 02, 2025 - Email Communication basics (if appropriate) 12. … Work with the Telemedicine Network Coordinator to maintain an open line of communication to accommodate

4111. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles | Agency for Healthcare Research and Quality
      www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-slides.html
      March 01, 2017 - E xcellent communication skills learned. A ssess what's working and plan to expand. … Teamwork and Communication. Resident and Family Engagement. Sustainability. … Provide opportunities for staff to learn and practice using teamwork and communication tools. … Slide 11: Teamwork and Communication Concepts and tools to improve communication among LTC team … Train teams in using teamwork and communication tools.

4112. Teach-back (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback_webinar_slides.pdf
      November 08, 2016 - Guide 5 Key Threats & Promising Interventions Threats to Patient Safety • Breakdowns in communication … • Evidence-based Health Literacy Intervention • Communication approach for shared decision-making … Children • Ensure both the child and the caregiver understand • Use visual aids to support communication … In: International Society for Communication Science and Medicine. … Discrepant perceptions about end-of-life communication: a systematic review.

4113. Using the AHRQ Medical Office Survey on Patient Safety Culture (SOPS) (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/using-medical-office-transcript.pdf
      April 29, 2011 - difference we found where management and physicians were more positive than all other staff was for communication … And for communication about error, we see a 9 percentage point difference between the two staff positions … mostly useful internally for practices to start to reflect on how they are doing and to enhance their communication

4114. Final Progress Report: Creation and validation of a training toolkit to ensure safe and proficient use of EHR by medical scribes (pdf file)
      www.ahrq.gov/sites/default/files/2024-05/gold-report.pdf
      January 01, 2024 - (i.e., patient care, medical knowledge, practice-based learning and improvement, interpersonal and communication … Pediatrics, Emergency Medicine, and General Medicine) as well as both simplex and complex levels of communication … Scenarios were divided into two basic groups of those with standard and those with complex levels of communication

4115. Clinical Inertia and Outpatient Medical Errors (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/OConnor.pdf
      January 01, 2003 - • Low health literacy • Cost of medication • Too many medications • Medication side effects • Poor communication … • No visit planning • No active outreach • No decision support • No team approach to care • Poor communication … The relative importance of physician communication, participatory decision making, and patient understanding

4116. Gulf Breeze Hospital in Florida Shows Consistent Improvement in Hospital Survey of Consumers | Agency for Healthcare Research and Quality
      www.ahrq.gov/news/newsroom/case-studies/201503.html
      March 01, 2015 - strategies to address four quality measures of the patient experience—pain control, quiet at night, doctor communication … HCAHPS surveys also helped the hospital address quality issues related to noise reduction, provider communication … To help doctors improve in the area of doctor-patient communication, the HCAHPS questions related to … The communication scores are also highlighted at staff meetings.

4117. Aurora Health Care Embraces AHRQ’s CUSP Method to Protect Patient Safety | Agency for Healthcare Research and Quality
      www.ahrq.gov/news/newsroom/case-studies/201524.html
      August 01, 2015 - The training program helps improve communication and teamwork skills among health care professionals. … At Aurora, this has helped improve safety strategies, communication techniques, and teach-back with patients … After AHRQ’s survey identified "Communication with Patients" as an opportunity for improvement, an Aurora … patient safety team developed a toolkit for effective communication.

4118. Slide 1 (ppt file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-100813.ppt
      January 01, 2013 - * Communication Tool: SBAR…Brief, Clear, Timely, Complete Communication * At shift change: … Openness Communication Openness Communication Openness Feedback & Communication about Error Feedback … & Communication about Error Feedback & Communication about Error Nonpunitive Response to Error Nonpunitive … Openness Communication Openness Communication Openness Feedback & Communication about Error Feedback … & Communication about Error Feedback & Communication about Error Nonpunitive Response to Error Nonpunitive

4119. Improve Safety Culture | Agency for Healthcare Research and Quality
      www.ahrq.gov/hai/quality/tools/cauti-ltc/improve.html
      March 01, 2017 - Communication Strategies Educational module on how barriers to effective communication can impact the … safety culture in a long-term care facility, and provides tools and strategies to improve communication

4120. 5 Tk2 P4T3-Prescribing Clinician Feedback Survey Phase 4 (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P4T3-Prescribing_Clinician_Feedback_Survey_Phase_4.doc
      May 01, 2014 - Yes No Antibiogram Communication If you are currently using the nursing home antibiogram, please … all that apply) NH Staff Fax Email Mail Other____________ Is this method of communication … Yes No How could communication of antibiograms be improved?