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401. Dailygoals (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/dailygoals.docx
     January 01, 2003 - Daily Goals Checklist Problem statement: Clear communication among health care providers is paramount … Communication failures lead to patient harm, increased length of stay, provider dissatisfaction, and … Effective communication is particularly important in the unit if complicated care plans are to be effectively … Purpose of tool: This tool improves communication among care team and family members regarding the patient … Improving Communication in the ISU Using Daily Goals. J Crit Care 2003; 18(2):71–75.

402. Approaches to Address Health Risks for Older Adults
     www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/about/ncepcr-older-adults-presentation.pptx
     March 15, 2025 - Coordination is a measure of communication. … Even in the era of electronic health records, gaps in communication persist (Timmins, Kern, et al. … with each other With financial incentives from payers, improve communication across all providers Practice … between primary care and urgent care Improve communication between primary care and urgent care centers … between primary care and urgent care Improve communication between primary care and urgent care centers

403. Ambulatory Surgery Center Survey on Patient Safety Pilot Study Results (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc_pilotstudy.pdf
     April 01, 2015 - Communication About Patient Information 91% 91% 2. Communication Openness 85% 85% 3. … Communication in the Surgery/Procedure Room by ASC Type ASC Type Communication in the Surgery/ … Communication About Patient Information 90% 92% 2. Communication Openness 84% 87% 3. … Communication in the Surgery/Procedure Room by ASC Ownership ASC Ownership Communication in the … Communication in the Surgery/Procedure Room by ASC Size Number of Surgery/Procedure Rooms Communication

404. Scisafetynotes (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/understand/scisafetynotes.docx
     June 02, 2025 - Team factors Team factors may involve issues with teamwork, communication, inadequate supervision, and … These seemingly insignificant components comprise the overall communication system in which providers … Being aware of these factors will help CUSP teams develop environments that facilitate communication … Teamwork and communication is discussed in greater detail in the “Implement Teamwork and Communication … The purpose of this tool is to improve communication among the unit team, patients, and family members

405. Improving Patient Experience in Large Organizations webcast - Skootsky (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
     March 01, 2021 - patients receive a text- based survey 15 minutes after their clinic visit (1-5 rating) Physician Communication … Workshop Focused on doctor-patient communication for new providers and as “refresher” Ambulatory … analysis • Communicate action plan to project manager for tracking purposes Patient-Physician Communication … Workshop 32 Patient - Physician Communication Workshop Descriptions: • Two workshops, each 2 hours … TeleVideo and TelePhone visits types included in survey • Conversion to online courses • Physician Communication

406. Longitudinal Evaluation of the Patient Safety and Medical Liability Reform Demonstration Program | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/candor-demo-program/candor/demo-program/index.html
     August 01, 2022 - Foster better communication between doctors and patients. … Improving Communication with Patients. … Improving communication . … These projects addressed improved communication by assessing attitudes toward error and harm disclosure … and implementing communication interventions in clinical environments.

407. NAA National Webinar, February 2025: Establishing Psychological Safety for Healthcare Workers (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/psychological-safety-slides.pdf
     March 18, 2025 - academic health system • Leader training on positive interactions and rounding • Part of a Safety, Communication … Communication and Resolution Program (CRP) is: • Principled • Comprehensive • Systematic • Compassionate … Data Tracking Tool • PACT Patient/Family Experience Measures • PACT Provider Experience Measures Communication … Tools: • PACT Patient and Family Communication Tip Sheet • PACT Communication Coaching Guide • Eliciting … patient relations experts o Seek clarity on your role within the CRP process o Strengthen your harm communication

408. Implementing the CMS Patient Safety Structural Measure: Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/implementing-cms-measure-slides.pdf
     May 13, 2025 - hospital implements at least 4 High Reliability Organization Practices  Hospital implements team communication … AHRQ’s CANDOR Toolkit • CDC’s Infection Control Assessment & Response Program & Tool • TeamSTEPPS® Communication … • Team communication and collaboration training of all staff. • The use of human factors engineering … Strategies and Tools to Enhance Performance and Patient Safety • Evidence-based framework • Foci- communication … • Teach-Back • Closed Loop Communication • Call-Out, Check-Back • Two-Challenge Rule • CUS 23 (

409. Using the AHRQ Pharmacy Survey on Patient Safety Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/sorraslides.pdf
     January 01, 2014 - Communication openness 3. Overall perceptions of patient safety 4. … Communication about prescriptions across shifts 7. Communication about mistakes 8. … Teamwork Organizational Learning-- Continuous Improvement Overall Perceptions of Patient Safety Communication … about mistakes Communication about presciptions across shifts % Positive Response 19 19 Comments … Pharmacy technicians 81%  Communication about prescriptions across shifts Pharmacists 87% vs.

410. Summary of Trends | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/trends.html
     June 01, 2018 - Person- and Family-Centered Care Summary of Trends Measures of Person- and Family- Centered Care Communication … Measures: Hospital Communication Measures: Home Health Care Measures of Engagement in Decisionmaking … Adult hospital patients who sometimes or never had good communication with— Doctors in the hospital … Adult hospital patients who sometimes or never had good communication about medications they received … The measures of poor communication for adults and children are composites of four measures, all of which

411. Module 4: Leadership
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module4-leadership.pptx
     January 05, 2022 - Provide guidance to lead and facilitate the improvement of diagnosis-related provider communication. … Communication = What communication style is best?   … Leading efforts to improve communication related to diagnosis is not one size fits all. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication … Communication. Leadership. Situation Monitoring. Mutual Support.

412. AHRQ Patient Safety Tools and Resources (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/resources/PS-tools-2024.pdf
     January 01, 2024 - Web: ahrq.gov/patient-safety/resources/ diagnostic-safety/toolkit.html The Uncertainty Communication … Web: https://research.jefferson.edu/connected- care-center/uncertainty-communication- toolkit.html … https://research.jefferson.edu/connected-care-center/uncertainty-communication-toolkit.html https:// … Web: ahrq.gov/yourmedicine Patient and Family Engagement – Provider Resources The Communication … It includes tools to improve spoken and written communication, tools to improve self- management and

413. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - (Yount) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast4-yount.pdf
     June 02, 2025 - Patient Safety and Quality Issues (5 items) • EHR System Training (3 items) • EHR System Support and Communication … really knows what the requirements are for using [downtime forms].” 40 EHR System Support & Communication … EHR System Support & Communication Comments 41 “We would like more responsiveness by IT in making … Safety and Quality Issues EHR System Training EHR System Training Comments EHR System Support & Communication … EHR System Support & Communication Comments EHR Workflow/Work Process EHR and Workflow/Work Process

414. TeamSTEPPS Training Evaluation Form (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-course-evaluation-form.pdf
     June 02, 2025 - 1 2 3 Comments: Module 1: Communication Instructor Name: Poor Good Excellent To what extent … Describe how communication affects team processes and outcomes 1 2 3 2. … Define effective communication 1 2 3 3. Identify communication challenges 1 2 3 4. … Identify TeamSTEPPS tools and strategies that can improve a team’s communication 1 2 3 To what extent

415. Reducing Unecessary Urinary catheter Use in the Emergency Department: How to Implement the Process (ppt file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/integrating-teamwork-tools-cusp-efforts.ppt
     June 02, 2025 - Health Research & Educational Trust (HRET) * * Learning Objectives Describe teamwork and communication … institutional guidelines Promoting proper insertion techniques Culture change (CUSP): Teamwork and communication … Lack of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication … reestablish/reinforce and assess or adjust plans Debriefs Information exchange after the action Communication … Leadership, Communication, Situation Monitoring or Mutual Support?

416. Facilitator-Notes (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module1/facilitator-notes.docx
     March 01, 2017 - Safety concepts including senior leadership engagement, staff empowerment, teamwork and communication … Bundle: Team formation to plan and implement the program Excellent communication skills learned Assess … SLIDE 10 SAY: In the Teamwork and Communication module, we will— · Describe why practicing communication … · Explain solutions to the barriers using communication tools SLIDE 11 SAY: In the Resident and … The Teamwork and Communication module also contains useful, structured communication tools, including

417. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety Umbilical Cord Prolapse (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
     May 01, 2017 - This scenario reinforces teamwork and communication related to— · situational awareness, · ability to … · Use SBAR, callouts, huddles, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and perceived … This includes communication between primary team and rapid responders, or between rapid responders and … family · Investigation · Ongoing communication with the patient and family · Apology and remediation

418. TeamSTEPPS Patient Videos | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/resources/patient/index.html
     June 01, 2023 - TeamSTEPPS Patient Video: Tara (7:15) Tara, a patient, discusses the impact that verbal and nonverbal communication … how positive teamwork in a cardiac rehabilitation program helped restore his health, and how specific communication … tools such as SBAR (Situation, Background, Assessment, Recommendation) foster effective communication

419. Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
     June 02, 2025 - care system, including: Coordinated care from doctors and nurses in healthcare facilities Good communication … Community-Based Services 17 Examples of CAHPS Measures Clinician & Group Survey ► Access to care ► Communication … ► Care coordination ► Customer service ► Overall rating Hospital Survey ► Communication ► Responsiveness … CAHPS Supplemental Items • Shared Decision-Making • Health Literacy • Health Information Technology • Communication

420. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
     December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication