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  1. www.ahrq.gov/patient-safety/reports/candor-demo-program/candor/demo-program/index.html
    August 01, 2022 - Foster better communication between doctors and patients. … Improving Communication with Patients. … Improving communication . … These projects addressed improved communication by assessing attitudes toward error and harm disclosure … and implementing communication interventions in clinical environments.
  2. www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/psychological-safety-slides.pdf
    March 18, 2025 - academic health system • Leader training on positive interactions and rounding • Part of a Safety, CommunicationCommunication and Resolution Program (CRP) is: • Principled • Comprehensive • Systematic • Compassionate … Data Tracking Tool • PACT Patient/Family Experience Measures • PACT Provider Experience Measures Communication … Tools: • PACT Patient and Family Communication Tip Sheet • PACT Communication Coaching Guide • Eliciting … patient relations experts o Seek clarity on your role within the CRP process o Strengthen your harm communication
  3. www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/implementing-cms-measure-slides.pdf
    May 13, 2025 - hospital implements at least 4 High Reliability Organization Practices  Hospital implements team communication … AHRQ’s CANDOR Toolkit • CDC’s Infection Control Assessment & Response Program & Tool • TeamSTEPPS® Communication … • Team communication and collaboration training of all staff. • The use of human factors engineering … Strategies and Tools to Enhance Performance and Patient Safety • Evidence-based framework • Foci- communication … • Teach-Back • Closed Loop Communication • Call-Out, Check-Back • Two-Challenge Rule • CUS 23 (
  4. www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/trends.html
    June 01, 2018 - Person- and Family-Centered Care Summary of Trends Measures of Person- and Family- Centered Care Communication … Measures: Hospital Communication Measures: Home Health Care Measures of Engagement in Decisionmaking … Adult hospital patients who sometimes or never had good communication with— Doctors in the hospital … Adult hospital patients who sometimes or never had good communication about medications they received … The measures of poor communication for adults and children are composites of four measures, all of which
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/sorraslides.pdf
    January 01, 2014 - Communication openness 3. Overall perceptions of patient safety 4. … Communication about prescriptions across shifts 7. Communication about mistakes 8. … Teamwork Organizational Learning-- Continuous Improvement Overall Perceptions of Patient Safety Communication … about mistakes Communication about presciptions across shifts % Positive Response 19 19 Comments … Pharmacy technicians 81%  Communication about prescriptions across shifts Pharmacists 87% vs.
  6. www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6j.html
    June 01, 2014 - accountability or negotiate responsibility       Communicate   ■       Interpersonal communication … Temkin-Greener, personal communication, September 1, 2010). … Temkin-Greener, personal communication, September 1, 2010). This instrument contains 86 items. … accountability or negotiate responsibility       Communicate ■         Interpersonal communication … accountability or negotiate responsibility       Communicate ■         Interpersonal communication
  7. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module4-leadership.pptx
    January 05, 2022 - Provide guidance to lead and facilitate the improvement of diagnosis-related provider communication. … Communication = What communication style is best?   … Leading efforts to improve communication related to diagnosis is not one size fits all. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communicationCommunication. Leadership. Situation Monitoring. Mutual Support.
  8. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/resources/PS-tools-2024.pdf
    January 01, 2024 - Web: ahrq.gov/patient-safety/resources/ diagnostic-safety/toolkit.html The Uncertainty Communication … Web: https://research.jefferson.edu/connected- care-center/uncertainty-communication- toolkit.html … https://research.jefferson.edu/connected-care-center/uncertainty-communication-toolkit.html https:// … Web: ahrq.gov/yourmedicine Patient and Family Engagement – Provider Resources The Communication … It includes tools to improve spoken and written communication, tools to improve self- management and
  9. www.ahrq.gov/research/findings/final-reports/index.html?page=17
    January 01, 2024 - : Medication Safety Publication Date: June 2007 Improving Patient Safety Through Provider Communication … Grant Number: U18 HS 015846 Topic(s): Communication and Teamwork, Teamwork and Leadership Publication … application/pdf 221896 ) Principal Investigators: Stewart Grant Number: R03 HS 016122 Topic(s): Communication … Grant Number: R01 HS 011991 Topic(s): Communication and Teamwork, Teamwork and Leadership Publication … Grant Number: P01 HS 10876 Topic(s): Communication and Teamwork, Patient and Family Engagement Publication
  10. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-course-evaluation-form.pdf
    June 02, 2025 - 1 2 3 Comments: Module 1: Communication Instructor Name: Poor Good Excellent To what extent … Describe how communication affects team processes and outcomes 1 2 3 2. … Define effective communication 1 2 3 3. Identify communication challenges 1 2 3 4. … Identify TeamSTEPPS tools and strategies that can improve a team’s communication 1 2 3 To what extent
  11. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/integrating-teamwork-tools-cusp-efforts.ppt
    June 02, 2025 - Health Research & Educational Trust (HRET) * * Learning Objectives Describe teamwork and communication … institutional guidelines Promoting proper insertion techniques Culture change (CUSP): Teamwork and communication … Lack of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication … reestablish/reinforce and assess or adjust plans Debriefs Information exchange after the action Communication … Leadership, Communication, Situation Monitoring or Mutual Support?
  12. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast4-yount.pdf
    June 02, 2025 - Patient Safety and Quality Issues (5 items) • EHR System Training (3 items) • EHR System Support and Communication … really knows what the requirements are for using [downtime forms].” 40 EHR System Support & Communication … EHR System Support & Communication Comments 41 “We would like more responsiveness by IT in making … Safety and Quality Issues EHR System Training EHR System Training Comments EHR System Support & Communication … EHR System Support & Communication Comments EHR Workflow/Work Process EHR and Workflow/Work Process
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
    May 01, 2017 - This scenario reinforces teamwork and communication related to— · situational awareness, · ability to … · Use SBAR, callouts, huddles, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and perceived … This includes communication between primary team and rapid responders, or between rapid responders and … family · Investigation · Ongoing communication with the patient and family · Apology and remediation
  14. Facilitator-Notes (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module1/facilitator-notes.docx
    March 01, 2017 - Safety concepts including senior leadership engagement, staff empowerment, teamwork and communication … Bundle: Team formation to plan and implement the program Excellent communication skills learned Assess … SLIDE 10 SAY: In the Teamwork and Communication module, we will— · Describe why practicing communication … · Explain solutions to the barriers using communication tools SLIDE 11 SAY: In the Resident and … The Teamwork and Communication module also contains useful, structured communication tools, including
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
    June 02, 2025 - care system, including: Coordinated care from doctors and nurses in healthcare facilities Good communication … Community-Based Services 17 Examples of CAHPS Measures Clinician & Group Survey ► Access to care ► Communication … ► Care coordination ► Customer service ► Overall rating Hospital Survey ► Communication ► Responsiveness … CAHPS Supplemental Items • Shared Decision-Making • Health Literacy • Health Information Technology • Communication
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
    May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better
  17. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
    May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better
  18. www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication
  19. www.ahrq.gov/teamstepps-program/resources/patient/index.html
    June 01, 2023 - TeamSTEPPS Patient Video: Tara (7:15) Tara, a patient, discusses the impact that verbal and nonverbal communication … how positive teamwork in a cardiac rehabilitation program helped restore his health, and how specific communication … tools such as SBAR (Situation, Background, Assessment, Recommendation) foster effective communication
  20. www.ahrq.gov/research/findings/final-reports/ptmgmt/design2.html
    July 01, 2018 - Other attributes include empathy and compassion, as well as computer and telephone communication skills … Some also use other modes of communication, such as E-mail and telephone hotlines. … In those programs that encourage communication with the primary care physician, the form of the communicationCommunication may be by mail, fax, telephone messages, or E-mail. … While two-way communication may be a goal for some programs, most of the communication at this point

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