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www.ahrq.gov/teamstepps-program/curriculum/intro/explain.html
July 01, 2023 - Instructional Modules:
The TeamSTEPPS course consists of four modules:
Module 1: Communication … tools such as SBAR (Situation, Background, Assessment, Recommendation) foster effective communication … Varying communication styles.
Conflict.
Lack of coordination and followup.
Distractions. … Teams with strong communication, leadership, situation monitoring, and mutual support skills typically … Use closed-loop communication.
Learn from each performance outcome.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/distributed-cognition-er-nurses2.html
August 01, 2022 - where shared understanding develops between communicators, to generate an effect or action. 19,20
Communication … among the top system-related causes of diagnostic error, thus underscoring the importance of optimizing communication … numerous interruptions, and lack of a historical relationship with the patient form barriers to effective communication … appreciate how information flows across people, places, and time, we need to understand all aspects of communication … from the mediums used to transmit information (e.g., pagers, telephone, face to face) to the type of communication
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Behara.pdf
January 01, 2004 - In effect, handovers are “implicit processes”
(personal communication, David Musson, University of Texas … have been made to improve handovers, they have been largely
informal and unsuccessful (Croskerry, personal … communication). … Cook has
used the “spinning up” metaphor to describe this phenomenon (personal
communication, Richard … Genres of organizational
communication: a structural approach to studying
communication and media.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/contentcalls/assertion-slides/Assertion-Dec-14-2010-508.ppt
January 01, 2010 - Anesthesiology and Critical Care Medicine
The Johns Hopkins Quality and Safety Research Group
*
Communication … © 2004 JHU Quality and Safety Research Group
*
We will discuss some of the communication styles we use … See yourself as having worth
You value others equally, respecting their right to an opinion
Engage in communication … your own opinions
*
*
Assertion IS
Being appropriately assertive means:
Organized in thought and communication … Safety Program or CUSP
And 5 evidence-based techniques and strategies for eliminating CLABSI
*
Communication
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-new_sops_diagnostic_safety-yount.pdf
October 20, 2021 - Communication About Error
2. Communication Openness
3. Office Processes and Standardization
4. … delayed diagnosis happens in
this office, we are informed about it. 53
52
Provider and Staff Communication … Provider and Staff
Communication Around Diagnosis
The manager and providers
are ALL approachable with … ,o which their organizational cu lture supports the
diagnostic process, accurate d iagnoses, and communication … Around Diagnosis Results
Provider and Staff Communication Around Diagnosis Results
Time Availability
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module2-presenters-notes.pdf
January 12, 2022 - How does my communication affect
diagnosis? … What might you do individually to contribute to safe
diagnostic communication? … Diagnosis is especially vulnerable to communication breakdowns within the team. … Communication strategies and tools to
overcome some of the breakdowns in teamwork and team communication … • Communication.
• Leadership.
• Situation Monitoring.
• Mutual Support.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module2-team-structure.pptx
January 12, 2022 - How does my communication affect diagnosis? … What might you do individually to contribute to safe diagnostic communication? … Diagnosis is especially vulnerable to communication breakdowns within the team. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication … Communication.
Leadership.
Situation Monitoring.
Mutual Support.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-fac-guide.html
July 01, 2023 - Communication between primary care team and rapid responders. … Communication with patient/family.
Use of briefings, huddles, and debriefings. … Communication is continuous, valued, and expected. … Ongoing communication with the patient and family.
Apology and remediation. … Support implementation of unit systems:
Staff training/communication.
Simulation.
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www.ahrq.gov/sites/default/files/2025-02/holl-report.pdf
January 01, 2025 - To condense the results of these FMECAS into a single set of specific communication,
documentation, … To create a standardized process and tools to address communication, documentation, and
coordination … identified were communication
and liaison issues…”15 In addition, communication was identified as a … Communication Failures: An Insidious Contributor to Medical Mishaps. … Distributed cognition: how hand-off communication actually works.
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www.ahrq.gov/nursing-home/materials/vaccination/index.html
September 01, 2023 - Effective Communication
Invest in Trust: A Guide for Building COVID-19 Vaccine Trust and Increasing … Take Your Best Shot—Presenting Facts and Addressing Misinformation To Increase Nursing Home Staff Confidence
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/healthit-ed-5.html
February 01, 2021 - Electronic Patient Portals
Mobile Text Messaging
Health Applications for Synchronous and Asynchronous Communication … increasingly being applied in ED settings. 46
For example, a recent application of AR aims to enhance communication … These and similar nontraditional approaches may enhance patient engagement and communication during the
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/about/ncepcr-older-adults-presentation.pptx
March 15, 2025 - Coordination is a measure of communication. … Even in the era of electronic health records, gaps in communication persist (Timmins, Kern, et al. … with each other With financial incentives from payers, improve communication across all providers
Practice … between primary care and urgent care Improve communication between primary care and urgent care centers … between primary care and urgent care Improve communication between primary care and urgent care centers
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/dailygoals.docx
January 01, 2003 - Daily Goals Checklist
Problem statement: Clear communication among health care providers is paramount … Communication failures lead to patient harm, increased length of stay, provider dissatisfaction, and … Effective communication is particularly important in the unit if complicated care plans are to be effectively … Purpose of tool: This tool improves communication among care team and family members regarding the patient … Improving Communication in the ISU Using Daily Goals. J Crit Care 2003; 18(2):71–75.
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www.ahrq.gov/news/newsroom/case-studies/cquips1201.html
October 01, 2014 - TeamSTEPPS system builds on four competency areas—leadership, situation monitoring, mutual support, and communication—and … This improved our internal processes, while helping us to improve our communication." … Session evaluations proved that building skills in communication and teamwork were highly valuable to … that incorporating TeamSTEPPS strategies with other work that they are doing has helped to overcome communication … "A real benefit of the AHRQ toolkit is that it promotes better communication to help keep everyone on
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module3/guide.docx
March 01, 2017 - *
· Slides 14–25
· Video 2.2: Enabling the Team
· Video 3.1: Teamwork and Support
· Video 3.2: Open Communication … Positive Reinforcement
· Video 3.4: Collaborative Trust and Confidence
· Video 3.5: Just Culture and Open Communication … Materials: Slides 14–25, An Empowered Team, Teamwork and Support, Open Communication, Positive Reinforcement … Materials: Slides 14-25, Enabling the Team video, Teamwork and Support video, Open Communication video … , Positive Reinforcement video, Collaborative Trust and Confidence video, Just Culture and Open Communication
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/guide.html
March 01, 2017 - Slides 14–25
Video 2.2: Enabling the Team
Video 3.1: Teamwork and Support
Video 3.2: Open Communication … Reinforcement
Video 3.4: Collaborative Trust and Confidence
Video 3.5: Just Culture and Open Communication … Materials: Slides 14–25, An Empowered Team, Teamwork and Support, Open Communication, Positive Reinforcement … Materials: Slides 14-25, Enabling the Team video, Teamwork and Support video, Open Communication video … , Positive Reinforcement video, Collaborative Trust and Confidence video, Just Culture and Open Communication
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T3-Not_all_Infections_need_antibiotics-_final.pdf
May 01, 2014 - Situation, Background,
Assessment, and Recommendation
form (the UTI SBAR form) is intended
to guide communication … The UTI SBAR form is based on the
Situation, Background, Assessment,
and Recommendation form of
communication … The SBAR communication style promotes better communication and
performance by addressing the specific … • The UTI SBAR form facilitates
communication between nursing staff
and prescribing clinicians.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/understand/scisafetynotes.docx
June 02, 2025 - Team factors
Team factors may involve issues with teamwork, communication, inadequate supervision, and … These seemingly insignificant components comprise the overall communication system in which providers … Being aware of these factors will help CUSP teams develop environments that facilitate communication … Teamwork and communication is discussed in greater detail in the “Implement Teamwork and Communication … The purpose of this tool is to improve communication among the unit team, patients, and family members
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc_pilotstudy.pdf
April 01, 2015 - Communication About Patient Information 91% 91%
2. Communication Openness 85% 85%
3. … Communication in the Surgery/Procedure Room by ASC Type
ASC Type
Communication in the Surgery/ … Communication About Patient Information 90% 92%
2. Communication Openness 84% 87%
3. … Communication in the Surgery/Procedure Room by ASC Ownership
ASC Ownership
Communication in the … Communication in the Surgery/Procedure Room by ASC Size
Number of Surgery/Procedure Rooms
Communication
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
March 01, 2021 - patients
receive a text-
based survey
15 minutes
after their
clinic visit (1-5
rating)
Physician
Communication … Workshop
Focused on
doctor-patient
communication
for new
providers and
as “refresher”
Ambulatory … analysis
• Communicate action plan to project manager for
tracking purposes
Patient-Physician Communication … Workshop
32
Patient - Physician Communication Workshop Descriptions:
• Two workshops, each 2 hours … TeleVideo and TelePhone visits types included in survey
• Conversion to online courses
• Physician Communication