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www.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
June 01, 2023 - handoff of care allows patients and families to hear what is said and engages patients and families in communication … Brief checklist that can be used as a communication tool when conducting a warm handoff to the clinician … meeting or morning huddle as a demonstration or a reminder of how to work with patients to improve communication … Clearly
Creating Patient-centered Team-based Primary Care
TeamSTEPPS for Office-Based Care, Module 3: Communication … Improving Patient Safety Systems for Patients With Limited English Proficiency, Chapter 3: Improving Team Communication
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
June 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 5)
Overview of Communication Competencies
Effective … communication between clinicians, patients, and families can lead to better health care outcomes and … Invite the patient and family to use the white board as a communication tool.
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
March 20, 2017 - The Child Hospital Survey
asks parents/guardians about communication with doctors, communication with … These measures can be organized into the following topics:
Communication with Parents:
• Communication … between you and your child’s nurses
• Communication between you and your child’s doctors
• Communication … child to leave the hospital
• Keeping you informed about your child’s care in the Emergency Room
Communication … with Parents
Communication with Children
Attention to Safety and Comfort
Hospital Environment
Global
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
March 01, 2017 - Slide 11: Teamwork and Communication
Say:
In the Teamwork and Communication module, we will— … List barriers to effective teamwork and communication. … Explain solutions to the barriers using communication tools. … Train teams to use teamwork and communication tools. … The Teamwork and Communication module also contains useful, structured communication tools, including
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
June 02, 2025 - care system, including:
Coordinated care
from doctors and
nurses in health
care facilities
Good
communication … Community-Based
Services
18
Examples of CAHPS
Measures
Clinician & Group Survey
► Access to care
► Communication … ► Care coordination
► Customer service
► Overall rating
Hospital Survey
► Communication
► Responsiveness … • Shared Decision-Making
• Health Literacy
• Health Information Technology
• Interpreter Services
• Communication
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/tool-cord-prolapse.html
July 01, 2023 - Communication to others for assistance to put plan for safe delivery into place. … Standardize communication of information during episode. … Communication with rapid responders.
Communication with patient/family. … Use SBAR, callouts, huddles, and closed-loop communication among team members. … Communication is continuous, valued, and expected.
-
www.ahrq.gov/sites/default/files/2024-01/landrigan-report.pdf
January 01, 2024 - program was associated with improved handoff communication quality as well
as reductions in rates of … Quality of verbal and written handoff communication. … Doctor talk: physicians’ use of clear verbal
communication. … SBAR: A Shared Mental Model for Improving
Communication Between Clinicians. … Effects of the I-PASS nursing handoff bundle on
communication quality and workflow.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/107-cusp-psychological-safety.pptx
October 01, 2024 - Psychological Safety
3
Core Attributes of Psychological Safety2-5
Trust and respect
Accountability
Open communication … expectations
Role clarity
Fear of speaking up Common goals
Supportive
Individual
Abilities Poor communication … skills
Staff confidence Good communication skills
Staff confidence
| 5
AHRQ Safety Program for MRSA … non-punitive environment
Emphasize respect and trust
Team building exercises
Creates trust and practices communication … Use open communication and listening.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/106-cusp-psychological-safety.pptx
April 01, 2025 - Psychological Safety
3
Core Attributes of Psychological Safety2-5
Trust and respect
Accountability
Open communication … expectations
Role clarity
Fear of speaking up Common goals
Supportive
Individual
Abilities Poor communication … skills
Staff confidence Good communication skills
Staff confidence
| 5
AHRQ Safety Program for MRSA … nonpunitive environment
Emphasize respect and trust
Team building exercises
Creates trust and practices communication … Use open communication and listening.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring.pptx
May 01, 2017 - interpreting EFM;
High intra-observer and inter-observer variability in the interpretation of EFM;
Poor communication … A unit culture of safety and teamwork may improve communication of EFM findings and reduce fear of conflict … These scenarios reinforce teamwork and communication related to—
Situational awareness;
Ability to get … with rapid responders;
Communication with patient/family; and
Use of briefings, huddles, and debriefings … Communication is continuous, valued, and expected.
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/healthit-ed-6.html
February 01, 2021 - Electronic Patient Portals
Mobile Text Messaging
Health Applications for Synchronous and Asynchronous Communication … Diagnostic processes that are specifically ready for intervention include timely communication of test … results, communication regarding diagnostic uncertainty, and shared decision making with patients and … Applications to facilitate shared decision making and patient-provider communication.
-
www.ahrq.gov/sites/default/files/publications2/files/distributed-cognition-er-nurses_0.pdf
August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the
impact of suboptimal communication … Information flow Optimize information flow by improving
communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi-
cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the
impact of suboptimal communication … Information flow Optimize information flow by improving
communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi-
cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.
-
www.ahrq.gov/patient-safety/reports/engage/interventions/prepared-slides.html
May 01, 2017 - Structured communication tools. … Facilitating Communication
Unlocking shared meaning. … Preventing communication breakdowns that can result in medical error. … Patient perspectives on test result communication in primary care: a qualitative study. … Safe and effective communication to prevent diagnostic errors.
-
www.ahrq.gov/sites/default/files/2024-01/hartung-report.pdf
January 01, 2024 - The developed toolkit included a patient screening and communication algorithm, a provider
communication … These resources were a communication
algorithm and checklist, both of which provide pharmacists with … Many of these barriers
contribute to suboptimal patient counseling and overall communication. … Improving prescriber-pharmacist
communication would deter opioid
abuse.
3. … Improving prescriber-patient
communication would deter opioid
abuse.
4.
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
December 01, 2017 - the ability to:
Obtain,
Understand, and
Act on health information
Dependent on clear communication … between patient and the medical team
Slide 5
Why is Improved Medical Communication Important … 661 (82%)
Communication 760 (61%)
Communication 532 (59%)
Assessment 555
Assessment 689 … Slide 18
Clear Medical Communication: Physician Barriers
Physician Attitudes
Communication … Slide 19
Clear Medical Communication: Nursing Barriers
Time
Lack of Clarity of Daily Goals:
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/module-5-slides.pptx
March 01, 2017 - - https://youtu.be/eL3woSFbsW4
Resident and Family Engagement | ‹#›
Video 1.1: Staff Communication … in Action - https://youtu.be/cavAprwMeG0
Resident and Family Engagement | ‹#›
Video 1.3 Communication … /CAUTI Long-Term Care Safety Modules
Resident and Family Engagement | ‹#›
27
Challenges to Communication … Challenges
Ask how the resident and family prefer to receive information
Use face-to-face communication … Tools - https://youtu.be/ye9d7UchmRI
Resident and Family Engagement | ‹#›
Video 1.4 Communication
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - The items address the following six topic areas:
• Information about medications
• Communication … between nurses and patients
• Communication between doctors and patients
• Communication about tests … • Communication about forms
• Information about how to care for yourself at home
In developing these … https://www.jointcommission.org/what_did_the_doctor_say/
https://health.gov/communication/hlactionplan … • Recognize particular behaviors that inhibit effective communication (e.g.,
talking too fast, using
-
www.ahrq.gov/sites/default/files/wysiwyg/funding/policies/single-IRB-plan-elements.pdf
June 02, 2025 - • Briefly describe how communication between sites and the sIRB will be
handled. … which institution or entity will maintain records of the
authorization/reliance agreements and of the communication … Note: Applicants are advised to not include the authorization/reliance agreement(s) or
the communication
-
www.ahrq.gov/patient-safety/settings/emergency-dept/index.html
July 01, 2025 - The Uncertainty Communication Toolkit gives healthcare providers a standardized approach to establish … competency in communication of diagnostic uncertainty with patients being discharged from the emergency … simulation-based training to teach emergency medicine physicians to achieve competency on the Uncertainty Communication