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  1. www.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
    June 01, 2023 - handoff of care allows patients and families to hear what is said and engages patients and families in communication … Brief checklist that can be used as a communication tool when conducting a warm handoff to the clinician … meeting or morning huddle as a demonstration or a reminder of how to work with patients to improve communication … Clearly Creating Patient-centered Team-based Primary Care TeamSTEPPS for Office-Based Care, Module 3: Communication … Improving Patient Safety Systems for Patients With Limited English Proficiency, Chapter 3: Improving Team Communication
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    June 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 5) Overview of Communication Competencies Effective … communication between clinicians, patients, and families can lead to better health care outcomes and … Invite the patient and family to use the white board as a communication tool.
  3. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - The Child Hospital Survey asks parents/guardians about communication with doctors, communication with … These measures can be organized into the following topics: Communication with Parents: • Communication … between you and your child’s nurses • Communication between you and your child’s doctors • Communication … child to leave the hospital • Keeping you informed about your child’s care in the Emergency Room Communication … with Parents Communication with Children Attention to Safety and Comfort Hospital Environment Global
  4. www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
    March 01, 2017 - Slide 11: Teamwork and Communication Say: In the Teamwork and Communication module, we will— … List barriers to effective teamwork and communication. … Explain solutions to the barriers using communication tools. … Train teams to use teamwork and communication tools. … The Teamwork and Communication module also contains useful, structured communication tools, including
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
    June 02, 2025 - care system, including: Coordinated care from doctors and nurses in health care facilities Good communication … Community-Based Services 18 Examples of CAHPS Measures Clinician & Group Survey ► Access to care ► Communication … ► Care coordination ► Customer service ► Overall rating Hospital Survey ► Communication ► Responsiveness … • Shared Decision-Making • Health Literacy • Health Information Technology • Interpreter Services • Communication
  6. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/tool-cord-prolapse.html
    July 01, 2023 - Communication to others for assistance to put plan for safe delivery into place. … Standardize communication of information during episode. … Communication with rapid responders. Communication with patient/family. … Use SBAR, callouts, huddles, and closed-loop communication among team members. … Communication is continuous, valued, and expected.
  7. www.ahrq.gov/sites/default/files/2024-01/landrigan-report.pdf
    January 01, 2024 - program was associated with improved handoff communication quality as well as reductions in rates of … Quality of verbal and written handoff communication. … Doctor talk: physicians’ use of clear verbal communication. … SBAR: A Shared Mental Model for Improving Communication Between Clinicians. … Effects of the I-PASS nursing handoff bundle on communication quality and workflow.
  8. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/107-cusp-psychological-safety.pptx
    October 01, 2024 - Psychological Safety 3 Core Attributes of Psychological Safety2-5 Trust and respect Accountability Open communication … expectations Role clarity Fear of speaking up Common goals Supportive Individual Abilities Poor communication … skills Staff confidence Good communication skills Staff confidence | 5 AHRQ Safety Program for MRSA … non-punitive environment Emphasize respect and trust Team building exercises Creates trust and practices communication … Use open communication and listening.
  9. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/106-cusp-psychological-safety.pptx
    April 01, 2025 - Psychological Safety 3 Core Attributes of Psychological Safety2-5 Trust and respect Accountability Open communication … expectations Role clarity Fear of speaking up Common goals Supportive Individual Abilities Poor communication … skills Staff confidence Good communication skills Staff confidence | 5 AHRQ Safety Program for MRSA … nonpunitive environment Emphasize respect and trust Team building exercises Creates trust and practices communication … Use open communication and listening.
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring.pptx
    May 01, 2017 - interpreting EFM; High intra-observer and inter-observer variability in the interpretation of EFM; Poor communication … A unit culture of safety and teamwork may improve communication of EFM findings and reduce fear of conflict … These scenarios reinforce teamwork and communication related to— Situational awareness; Ability to get … with rapid responders; Communication with patient/family; and Use of briefings, huddles, and debriefings … Communication is continuous, valued, and expected.
  11. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/healthit-ed-6.html
    February 01, 2021 - Electronic Patient Portals Mobile Text Messaging Health Applications for Synchronous and Asynchronous Communication … Diagnostic processes that are specifically ready for intervention include timely communication of test … results, communication regarding diagnostic uncertainty, and shared decision making with patients and … Applications to facilitate shared decision making and patient-provider communication.
  12. www.ahrq.gov/sites/default/files/publications2/files/distributed-cognition-er-nurses_0.pdf
    August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.
  13. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
    August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.
  14. www.ahrq.gov/patient-safety/reports/engage/interventions/prepared-slides.html
    May 01, 2017 - Structured communication tools. … Facilitating Communication Unlocking shared meaning. … Preventing communication breakdowns that can result in medical error. … Patient perspectives on test result communication in primary care: a qualitative study. … Safe and effective communication to prevent diagnostic errors.
  15. www.ahrq.gov/sites/default/files/2024-01/hartung-report.pdf
    January 01, 2024 - The developed toolkit included a patient screening and communication algorithm, a provider communication … These resources were a communication algorithm and checklist, both of which provide pharmacists with … Many of these barriers contribute to suboptimal patient counseling and overall communication. … Improving prescriber-pharmacist communication would deter opioid abuse. 3. … Improving prescriber-patient communication would deter opioid abuse. 4.
  16. www.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
    December 01, 2017 - the ability to: Obtain, Understand, and Act on health information Dependent on clear communication … between patient and the medical team Slide 5 Why is Improved Medical Communication Important … 661 (82%) Communication 760 (61%) Communication 532 (59%) Assessment 555 Assessment 689 … Slide 18 Clear Medical Communication: Physician Barriers Physician Attitudes Communication … Slide 19 Clear Medical Communication: Nursing Barriers Time Lack of Clarity of Daily Goals:
  17. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/module-5-slides.pptx
    March 01, 2017 - - https://youtu.be/eL3woSFbsW4 Resident and Family Engagement | ‹#› Video 1.1: Staff Communication … in Action - https://youtu.be/cavAprwMeG0 Resident and Family Engagement | ‹#› Video 1.3 Communication … /CAUTI Long-Term Care Safety Modules Resident and Family Engagement | ‹#› 27 Challenges to Communication … Challenges Ask how the resident and family prefer to receive information Use face-to-face communication … Tools - https://youtu.be/ye9d7UchmRI Resident and Family Engagement | ‹#› Video 1.4 Communication
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - The items address the following six topic areas: • Information about medications • Communication … between nurses and patients • Communication between doctors and patients • Communication about tests … • Communication about forms • Information about how to care for yourself at home In developing these … https://www.jointcommission.org/what_did_the_doctor_say/ https://health.gov/communication/hlactionplan … • Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using
  19. www.ahrq.gov/sites/default/files/wysiwyg/funding/policies/single-IRB-plan-elements.pdf
    June 02, 2025 - • Briefly describe how communication between sites and the sIRB will be handled. … which institution or entity will maintain records of the authorization/reliance agreements and of the communication … Note: Applicants are advised to not include the authorization/reliance agreement(s) or the communication
  20. www.ahrq.gov/patient-safety/settings/emergency-dept/index.html
    July 01, 2025 - The Uncertainty Communication Toolkit  gives healthcare providers a standardized approach to establish … competency in communication of diagnostic uncertainty with patients being discharged from the emergency … simulation-based training to teach emergency medicine physicians to achieve competency on the Uncertainty Communication

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