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361. Information to Help Hospitals Get Started (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_Ldr_Slide_508.pdf
     June 02, 2025 - pain control, physiologic measures – Improved CAHPS® Hospital Survey scores • Patient-provider communication … and family satisfaction surveys 12 Information to Help Hospitals Get Started Why focus on communication … the foundation of all interactions with patients and families • Research shows patient-centered communication … can improve: – Patient safety • More than 70% of adverse events caused by breakdowns in communication … Why focus on communication? Why focus on bedside shift report? Why focus on discharge planning?

362. Language Access Plan for the Agency for Healthcare Research and Quality | Agency for Healthcare Research and Quality
     www.ahrq.gov/policy/electronic/plain-writing/language-access.html
     July 01, 2025 - Direct “in-language” communication  Monolingual communication in a language other than English between … Effective Communication  For communication disabilities, it refers to aids and services to ensure that … as communication for people without disabilities.  … Interpretation  The act of listening, understanding, analyzing, and processing a spoken communication … For individuals with certain disabilities that affect communication, this can include understanding,

363. Experiences From the Frontline: Case Studies (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
     May 01, 2015 - Because of the improved communication, staff members on the L&D unit now feel that they are “on the … ENGAGING STAFF IN TEAMWORK AND COMMUNICATION TRAININGS Although L&D unit staff had prior experience … with teamwork and communication programs, none of those efforts were sustained. … It also helped to improve the staff’s confidence and cross- unit communication: for example, direct communication … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

364. Diagnostic Safety Across Transitions of Care Throughout the Healthcare System: Current State and a Call to Action (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/diagnostic-safety-transitions-care.pdf
     June 01, 2023 - In addition to cognitive errors of omission and commission, communication errors may follow similar … Communication between inpatient and outpatient providers is quite limited and often only consists of … Communication loads on clinical staff in the emergency department. … Falling through the cracks: information breakdowns in critical care handoff communication. … Patterns of communication breakdowns resulting in injury to surgical patients.

365. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety.pptx
     May 01, 2017 - Care provider clearly states the concern for shoulder dystocia Communication to others for assistance … This scenario reinforces teamwork and communication related to— situational awareness, ability to get … , communication with patient/family, and use of briefings, huddles, and debriefings. … additional help quickly, use of cognitive aids, communication with rapid responders, communication with … Use SBAR, callouts, huddles, and closed- loop communication techniques.

366. 2024 Child HCAHPS Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-chartbook.pdf
     January 01, 2024 - with Parent Communication Between You and Your Child’s Nurses 86% Communication Between You and Your … Child’s Doctors 87% Communication About Your Child’s Medicines 82% Keeping You Informed About Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 86% 84% 79% Communication … with Parent Communication Between You and Your Child’s Nurses 86% 81% 88% 87% 88% 85% Communication … Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication

367. Warm Handoff: Intervention | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
     June 01, 2023 - handoff of care allows patients and families to hear what is said and engages patients and families in communication … Brief checklist that can be used as a communication tool when conducting a warm handoff to the clinician … meeting or morning huddle as a demonstration or a reminder of how to work with patients to improve communication … Clearly Creating Patient-centered Team-based Primary Care TeamSTEPPS for Office-Based Care, Module 3: Communication … Improving Patient Safety Systems for Patients With Limited English Proficiency, Chapter 3: Improving Team Communication

368. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles: Facilitator Notes | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
     March 01, 2017 - Slide 11: Teamwork and Communication Say: In the Teamwork and Communication module, we will— … List barriers to effective teamwork and communication. … Explain solutions to the barriers using communication tools. … Train teams to use teamwork and communication tools. … The Teamwork and Communication module also contains useful, structured communication tools, including

369. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
     March 20, 2017 - The Child Hospital Survey asks parents/guardians about communication with doctors, communication with … These measures can be organized into the following topics: Communication with Parents: • Communication … between you and your child’s nurses • Communication between you and your child’s doctors • Communication … child to leave the hospital • Keeping you informed about your child’s care in the Emergency Room Communication … with Parents Communication with Children Attention to Safety and Comfort Hospital Environment Global

370. What is Patient Experience and How Does CAHPS Measure It? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
     June 02, 2025 - care system, including: Coordinated care from doctors and nurses in health care facilities Good communication … Community-Based Services 18 Examples of CAHPS Measures Clinician & Group Survey ► Access to care ► Communication … ► Care coordination ► Customer service ► Overall rating Hospital Survey ► Communication ► Responsiveness … • Shared Decision-Making • Health Literacy • Health Information Technology • Interpreter Services • Communication

371. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-c.docx
     June 02, 2025 - The checklist drives us towards zero harm by better communication and teamwork within our facilities.

372. Labor and Delivery Unit Safety: Umbilical Cord Prolapse | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/tool-cord-prolapse.html
     July 01, 2023 - Communication to others for assistance to put plan for safe delivery into place. … Standardize communication of information during episode. … Communication with rapid responders. Communication with patient/family. … Use SBAR, callouts, huddles, and closed-loop communication among team members. … Communication is continuous, valued, and expected.

373. AHRQ Safety Program for MRSA Prevention
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/107-cusp-psychological-safety.pptx
     October 01, 2024 - Psychological Safety 3 Core Attributes of Psychological Safety2-5 Trust and respect Accountability Open communication … expectations Role clarity Fear of speaking up Common goals Supportive Individual Abilities Poor communication … skills Staff confidence Good communication skills Staff confidence | 5 AHRQ Safety Program for MRSA … non-punitive environment Emphasize respect and trust Team building exercises Creates trust and practices communication … Use open communication and listening.

374. PowerPoint Presentation
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/106-cusp-psychological-safety.pptx
     April 01, 2025 - Psychological Safety 3 Core Attributes of Psychological Safety2-5 Trust and respect Accountability Open communication … expectations Role clarity Fear of speaking up Common goals Supportive Individual Abilities Poor communication … skills Staff confidence Good communication skills Staff confidence | 5 AHRQ Safety Program for MRSA … nonpunitive environment Emphasize respect and trust Team building exercises Creates trust and practices communication … Use open communication and listening.

375. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Electronic Fetal Monitoring
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring.pptx
     May 01, 2017 - interpreting EFM; High intra-observer and inter-observer variability in the interpretation of EFM; Poor communication … A unit culture of safety and teamwork may improve communication of EFM findings and reduce fear of conflict … These scenarios reinforce teamwork and communication related to— Situational awareness; Ability to get … with rapid responders; Communication with patient/family; and Use of briefings, huddles, and debriefings … Communication is continuous, valued, and expected.

376. Future Directions and Research Priorities | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/healthit-ed-6.html
     February 01, 2021 - Electronic Patient Portals Mobile Text Messaging Health Applications for Synchronous and Asynchronous Communication … Diagnostic processes that are specifically ready for intervention include timely communication of test … results, communication regarding diagnostic uncertainty, and shared decision making with patients and … Applications to facilitate shared decision making and patient-provider communication.

377. Final Progress Report: Mentored Implementation of I-PASS for Better Handoffs and Safer Care (pdf file)
     www.ahrq.gov/sites/default/files/2024-01/landrigan-report.pdf
     January 01, 2024 - program was associated with improved handoff communication quality as well as reductions in rates of … Quality of verbal and written handoff communication. … Doctor talk: physicians’ use of clear verbal communication. … SBAR: A Shared Mental Model for Improving Communication Between Clinicians. … Effects of the I-PASS nursing handoff bundle on communication quality and workflow.

378. Be Prepared to Be Engaged | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/engage/interventions/prepared-slides.html
     May 01, 2017 - Structured communication tools. … Facilitating Communication Unlocking shared meaning. … Preventing communication breakdowns that can result in medical error. … Patient perspectives on test result communication in primary care: a qualitative study. … Safe and effective communication to prevent diagnostic errors.

379. Distributed Cognition and the Role of Nurses in Diagnostic Safety in the Emergency Department (pdf file)
     www.ahrq.gov/sites/default/files/publications2/files/distributed-cognition-er-nurses_0.pdf
     August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.

380. Distributed Cognition and the Role of Nurses in Diagnostic Safety in the Emergency Department (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
     August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.