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341. Safe Medication Administration: Slide Presentation | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/medication/safe-medication-slides.html
     July 01, 2023 - Communication with rapid responders. Communication with patient/family. … Communication is continuous, valued, and expected. … Communication with rapid responders. Communication with patient/family. … Use SBAR and closed-loop communication techniques. … Staff training/communication. Simulation.

342. Appendix A. Grantee Profiles | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/demo-program/grants/appa.html
     August 01, 2022 - Analysis Communication and resolution program. … Findings Communication and resolution program. … Communication and resolution program. … Communication and Resolution Program. … Some targeted areas of improvement specific to communication included communication with the patient

343. Warm Handoff (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-webinar-slides.pdf
     June 02, 2025 - Guide 5 Key Threats & Promising Interventions Threats to Patient Safety • Breakdowns in communication … Councils (PFAC) • Team-based Care • Medication Management • Family engagement in care • Structured communication … • Strategy to encourage bi (or tri) directional communication with patients, family members and the … • Communication breakdowns are a key threat to patient safety. … – Reduce breakdowns in communication. 10 When should a Warm Handoff be used?

344. Labor and Delivery Unit Safety (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety_facguide.pdf
     May 01, 2017 - This scenario reinforces teamwork and communication related to— • situational awareness, • ability … to get additional help quickly, • use of cognitive aids, such as checklists, • communication with … This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … TeamSTEPPS® teamwork training offers several useful communication techniques. … with the patient and family o Investigation o Ongoing communication with the patient and family

345. Monitoring for Perinatal Safety: Electronic Fetal Monitoring (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring_facguide.pdf
     May 01, 2017 - correctly interpret EFM strips; intra- and inter-observer variability in EFM interpretation; poor communication … These scenarios reinforce teamwork and communication related to the following: • Situational awareness … with rapid responders • Communication with patient/family • Use of briefings, huddles, and debriefings … • Use of transition communication techniques to ensure a shared mental model of plan of care and perceived … • Whether standard NICHD terminology is consistently used for interpretation and communication of EFM

346. Final Progress Report: Addressing Patients' Multiple Concerns in Primary Care (pdf file)
     www.ahrq.gov/sites/default/files/2024-07/heritage-report.pdf
     January 01, 2024 - 'Physician-patient communication: A key to malpractice prevention.' … 'Physician's communication style and patient satisfaction.' … 'Patient communication skills training for improved communication competence in the primary care medical … Journal of Communication. 82. Heritage, John and David Greatbatch, (1991). … Health Communication, 14(3). 87.

347. 2021 CAHPS Hospital Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-childhcahps-chartbook.pdf
     January 01, 2021 - with Parent Communication Between You and Your Child’s Nurses (composite measure) 86% Communication … with Parent (continued) Communication About Your Child’s Medicines (composite measure) 81% Keeping … The results are organized by the topic areas assessed in the survey: (1) Communication with Parent; … (2) Communication with Child; (3) Attention to Safety and Comfort; (4) Hospital Environment; and (5) … Communication with Parent Measures Communication Between You and Your Child's Nurses Composite Measure

348. Educational Bundles | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/education-bundles.html
     February 01, 2019 - Communication and Teamwork Communication Strategies Describes how barriers to effective communication … impact the safety culture in an LTC facility, and provides TeamSTEPPS© tools and strategies to improve communication … An activity, including a role play, is included to practice communication skills surrounding urine culturing … prescribe antibiotics, explains why and how to document signs and symptoms, and describes how to use communication … A case study and key accompany these materials to enhance knowledge and communication of the harms of

349. Appropriate Assertion (Slide Presentation) | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/toolkit/content-calls/assertion-slides/assertion-slides.html
     October 01, 2014 - Communication Styles Slide 3. Aggressive- The Goal is to Dominate and Win! Slide 4. … Communication to Improve Patient Safety: A Continuous Process Slide 10. … Communication Styles Assertive Aggressive Passive or Passive Aggressive? … Assertion IS Being appropriately assertive means: Organized in thought and communication Speak … Communication to Improve Patient Safety: A Continuous Process Image of arrows going around in a circle

350. CHIPRA Pediatric Quality Measures Program (PQMP) Candidate Measure Submission Form (CPCF) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
     January 01, 2014 - referred to as communication “events.” … Independent raters also coded the communication events from videotapes. … than parents who report less communication. … Clear communication was also important. … with nurses, communication with physicians, responsiveness of hospital staff, pain management, communication

351. Understanding Quality and Safety Problems in the Ambulatory Environment: Seeking Improvement With Promising Teamwork Tools and Strategies (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Webster_76.pdf
     July 18, 2008 - Communication and information flow processes. … Communication: Closed loop and structured techniques. … Communication skills are the lifeblood of teamwork, yet communication failures66, 67 are the root cause … Structured communication and handoffs: SBAR. … Communication breakdown in the outpatient referral process.

352. Language Access Plan for the Agency for Healthcare Research and Quality | Agency for Healthcare Research and Quality
     www.ahrq.gov/policy/electronic/plain-writing/language-access.html
     July 01, 2025 - Direct “in-language” communication  Monolingual communication in a language other than English between … Effective Communication  For communication disabilities, it refers to aids and services to ensure that … as communication for people without disabilities.  … Interpretation  The act of listening, understanding, analyzing, and processing a spoken communication … For individuals with certain disabilities that affect communication, this can include understanding,

353. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
     October 01, 2015 - There are many ways in which health care professionals in the inpatient setting can address the communication … The items address the following six topic areas: • Information about medications • Communication … between nurses and patients • Communication between doctors and patients • Communication about … http://www.jointcommission.org/What_Did_the_Doctor_Say http://www.health.gov/communication/hlactionplan … • Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using

354. Information to Help Hospitals Get Started (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_Ldr_Slide_508.pdf
     June 02, 2025 - pain control, physiologic measures – Improved CAHPS® Hospital Survey scores • Patient-provider communication … and family satisfaction surveys 12 Information to Help Hospitals Get Started Why focus on communication … the foundation of all interactions with patients and families • Research shows patient-centered communication … can improve: – Patient safety • More than 70% of adverse events caused by breakdowns in communication … Why focus on communication? Why focus on bedside shift report? Why focus on discharge planning?

355. Experiences From the Frontline: Case Studies (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
     May 01, 2015 - Because of the improved communication, staff members on the L&D unit now feel that they are “on the … ENGAGING STAFF IN TEAMWORK AND COMMUNICATION TRAININGS Although L&D unit staff had prior experience … with teamwork and communication programs, none of those efforts were sustained. … It also helped to improve the staff’s confidence and cross- unit communication: for example, direct communication … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

356. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety -Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-ASC_Webcast_2021-Ginsberg.pdf
     January 01, 2021 - resistance • Build capacity in the health care system to accelerate safety improvements • Improve communication … Communication About Patient Information 2. Communication Openness 3. … for Patient Safety Near-Miss Documentation Overall Rating on Patient Safety (Excellent to Poor) Communication

357. Diagnostic Safety Across Transitions of Care Throughout the Healthcare System: Current State and a Call to Action (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/diagnostic-safety-transitions-care.pdf
     June 01, 2023 - In addition to cognitive errors of omission and commission, communication errors may follow similar … Communication between inpatient and outpatient providers is quite limited and often only consists of … Communication loads on clinical staff in the emergency department. … Falling through the cracks: information breakdowns in critical care handoff communication. … Patterns of communication breakdowns resulting in injury to surgical patients.

358. 2024 Child HCAHPS Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-chartbook.pdf
     January 01, 2024 - with Parent Communication Between You and Your Child’s Nurses 86% Communication Between You and Your … Child’s Doctors 87% Communication About Your Child’s Medicines 82% Keeping You Informed About Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 86% 84% 79% Communication … with Parent Communication Between You and Your Child’s Nurses 86% 81% 88% 87% 88% 85% Communication … Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication

359. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety.pptx
     May 01, 2017 - Care provider clearly states the concern for shoulder dystocia Communication to others for assistance … This scenario reinforces teamwork and communication related to— situational awareness, ability to get … , communication with patient/family, and use of briefings, huddles, and debriefings. … additional help quickly, use of cognitive aids, communication with rapid responders, communication with … Use SBAR, callouts, huddles, and closed- loop communication techniques.

360. Strategy 2: Communicating for Improve Quality (Tool 5) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
     June 02, 2025 - Communicating for Improve Quality (Tool 5) Guide to Patient and Family Engagement :: 1 Overview of Communication … Competencies Effective communication between clinicians, patients, and families can lead to better … ”  Invite the patient and family to use the white board as a communication tool.