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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring_facguide.docx
May 01, 2017 - to correctly interpret EFM strips; intra- and inter-observer variability in EFM interpretation; poor communication … , physicians, midwives, and other L&D staff responsible for assessment, interpretation, management, communication … Slide 13
SAY:
In situ simulation can improve knowledge, practical skills, communication, and team … These scenarios reinforce teamwork and communication related to the following:
· Situational awareness … with rapid responders
· Communication with patient/family
· Use of briefings, huddles, and debriefings
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Slide 10: The Link Between Communication and Patient Safety
Say:
Communication among L&D team members … Slide 11: Communication Tips
Say:
When communicating with patients and their families, unit team … Slide 19: Adverse Event Initial Communication
Say:
Communication is an ongoing process that occurs … During the initial communication with the patient and family, providers should—
Communicate only
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www.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
August 01, 2022 - Implementation Guide for the CANDOR Process
Communication and Optimal Resolution Toolkit
Purpose … Module 5: Response and Disclosure Communication.
Module 6: Care for the Caregiver. … The three subgroups include:
Communication Team . … This team has two sub-teams:
Disclosure Communication . … Communication Assessment Guide .
Case Scenarios: Handling Challenging Communications .
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
June 02, 2025 - Communicating for Improve Quality (Tool 5)
Guide to Patient and Family Engagement :: 1
Overview of Communication … Competencies
Effective communication between clinicians, patients, and families can lead to better … ”
Invite the patient and family to use the white
board as a communication tool.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Communication with Parent B-1
Table B-2. Communication with Child B-2
Table B-3. … with Parent
Communication Between You and Your Child’s Nurses 84%
Communication Between You and Your … with Parent
Communication Between You and Your Child’s
Nurses 86% 86% 83% 79% 84%
Communication … with Parent
Communication Between You and Your Child’s
Nurses 82% 83% 85% 86% 86% 84%
Communication … Communication with Parent
Child HCAHPS Survey Question Text Response Options
Measures
Communication
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/apply/applycusp.pptx
August 18, 2011 - Executive
Understand the Science of Safety
Identify Defects Through Sensemaking
Implement Teamwork and Communication … Identify barriers to communication
Describe the connections between communication and medical error … Identify and apply effective communication strategies from CUSP and TeamSTEPPS®
23
23
The Keys … Communication failure: basic components, contributing factors and the call for structure. … TeamSTEPPS Fundamentals Course: Module 6 Communication.
-
www.ahrq.gov/action-alliance/resources/measure-domains.html
April 01, 2025 - Implementation of team communication training. … Domain 4: Accountability and Transparency: Use of a communication and resolution program. … This team communication and collaboration training aims to raise diagnostic safety awareness, introduce … Domain 4: Accountability and Transparency AHRQ CANDOR (Communication and Optimal Resolution) Toolkit … when a patient is harmed and to promote candid, empathetic communication and timely resolution for patients
-
www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/index.html
June 01, 2018 - Person- and Family-Centered Care
Summary of Trends
Measures of Person- and Family- Centered Care
Communication … Measures: Hospital
Communication Measures: Home Health Care
Measures of Engagement in Decisionmaking … Person- and Family-Centered Care
Summary of Trends
Measures of Person- and Family-Centered Care
Communication … Measures: Hospital
Communication Measures: Home Health Care
Measures of Engagement in Decisionmaking
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/sppc-summary_report.pdf
May 01, 2017 - and communication pillar. … Many units reported adopting several TeamSTEPPS communication techniques. … Teamwork and communication was vital to introducing or
improving rapid response systems. … Key efforts for these
improvements centered on teamwork and communication and in situ simulations. … b
Personal Communication from Donna Caldwell and Janet Muri at the National Perinatal Information Center
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
June 02, 2025 - Strategy 2: Communicating for Improve Quality (Tool 5)
Overview of Communication Competencies
Effective … communication between clinicians, patients, and families can lead to better health care outcomes and … Invite the patient and family to use the white board as a communication tool.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/patfamilyengagement/CUSP-Patient-Family-Engagement.pptx
May 01, 2013 - and family advisors
Describe how to work with patients and family advisors
Present tools to improve communication … and families
6
Characteristics of an
Engaged Advisor1
Listen well
Share your views
Draw on your communication … be addressed
Identify family who should be partners in the patient’s care
Highlight main points of communication … The Importance of Effective Communication
The Link Between Communication
and Patient Safety1 … Patient outcomes
Patient safety
Perceptions of quality
14
Communication Tips1
Speak slowly
Use
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www.ahrq.gov/research/findings/final-reports/index.html?page=17
January 01, 2024 - Grant Number: U18 HS 015904 Topic(s): Communication and Teamwork, Medication Safety Publication Date … : Medication Safety Publication Date: June 2007
Improving Patient Safety Through Provider Communication … Grant Number: U18 HS 015846 Topic(s): Communication and Teamwork, Teamwork and Leadership Publication … Grant Number: R01 HS 011991 Topic(s): Communication and Teamwork, Teamwork and Leadership Publication … Grant Number: P01 HS 10876 Topic(s): Communication and Teamwork, Patient and Family Engagement Publication
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/safe-electronic-slides.html
July 01, 2023 - Poor communication related to EFM findings. … Communication with rapid responders.
Communication with patient/family. … Use SBAR, callouts, huddles, and closed-loop communication techniques. … Communication is continuous, valued, and expected. … Staff training/communication.
Simulation.
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www.ahrq.gov/hai/cusp/modules/patient-family-engagement/alt-text-tab.html
September 01, 2013 - patient and family as advisors
Describe how to work with patient advisors
Present tools to improve communication … patient and family as advisors
Describe how to work with patient advisors
Present tools to improve communication … (vignette still)
Click here to play
Video icon
Effective Patient and Family Communication … Slide 13
The Importance of Effective Communication
Two providers standing together and … conversing
Slide 14
The Link Between Communication and Patient Safety 1
Patient outcomes
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
March 03, 2021 - Indicators-Starting Point 68.6%
Goals: Threshold 83.8% Target 85% Max 88.5%
A3 Communication … Current Condition:
HOSPICE - COMMUNICATION
*Note 3 month lag time for survey recipients
Goal: Listen … Patient stays <48hrs)
• Communication processes within the Hospice clinical team
• Staffing & Census … TQ Cobb - 2 Night Nurses
No Doctor at Cobb x 1 yr; Covering
MD's & PALL Med inconsistent with
communication … Dudley Completed
Communication with families
over scheduling
Cl inic ians Call families 1st thing
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-examples-3.pdf
March 03, 2021 - with Doctors
Communication about Medicine
Responsiveness of Hospital Staff
Discharge
Information … Communication with Nurses, Cleanliness of
Hospital Environment, and Care Transition have
direct impacts … Communication about Medicine influences other
composites, therefore making it a fruitful point of
intervention … with Nurses 4.6%
Care Transition 4.1%
Communication with Doctors 3.0%
Communication about Medicine … 8% 9% 10%
KEY TAKEAWAY:
If 10% of the veterans' ratings improved
from bottom box to top box for
Communication
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-care-transitions5.html
June 01, 2023 - . 87 Interventions related to measuring and preventing postdischarge error have largely focused on communication … Communication between inpatient and outpatient providers is quite limited and often only consists of … Deficits occur in both communication and information transfer at the inpatient-to-outpatient transition … discharge summary templates and other electronic tools were associated with improved timeliness of communication … with outpatient physicians and improved communication of potential diagnostic errors, such as discussing
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/safemed_facguide.pdf
May 01, 2017 - with rapid
responders, and
• communication with patient/family. … TeamSTEPPS® teamwork training offers
several useful communication techniques
applicable to the use … These include the following:
• Communication between unit staff
and admitting providers concerning … Administration 11
SAY:
• Communication during transitions of
care helps to ensure a shared mental … with rapid
responders, and
• communication with patient/family.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/be-prepared_webinar_slides.pdf
January 01, 2015 - Facilitating Communication
• Unlocking shared meaning
• Revealing contextual factors
about the … patient
• Preventing communication
breakdowns that can result
in medical error
Improving time management … Patient perspectives on
test result communication in primary care: a qualitative study. … Safe and effective communication to prevent diagnostic
errors. … http://psqh.com/safe-and-effective-communication-to-prevent-
diagnostic-errors.
5.
-
www.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - Team Structure
• Multi-Team System For Patient
Care ..............................................7
Communication … It is based on
team structure and four teachable-learnable skills:
Communication, Leadership, Situation … 9
Communication
SBAR
A technique for communicating critical
information that requires immediate … 10
Communication
Call-Out
Strategy used to communicate important or
critical information
• Informs … Nurse: “BP is 96/62”
11
Communication
Check-Back
Using closed-loop communication to ensure
that