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301. Module 5: Resident and Family Engagement: Material Use Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/guide.html
     March 01, 2017 - Video 1.2: Communication and Engaging the Family Communicating With Residents and Families … : Ideas and Challenges * Slides 20–28 Video 1.3: Communication in Action Engagement … Materials: Slides 14–19, Get To Know Your Health Care Team tool, Staff Communication video, Communication … Discuss opportunities to improve communication with all residents and family. … Materials: Slides 20–28, Communication in Action video Audience: All staff, including administrators

302. Cardiovascular Risk | Agency for Healthcare Research and Quality
     www.ahrq.gov/chain/practice-tools/cardiovascular-risk/index.html
     March 01, 2017 - Cardiovascular Risk Warfarin Communication Toolkit for Nurses This collection of materials introduces … a new communication tool that is based on the principles of effective standardized communication. … However, the methods have been used to address a variety of communication challenges in diverse settings

303. Patient and Family Engagement for Perinatal Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Highlight main points of communication strategies. … Slide 10: The Link Between Communication and Patient Safety 1 Patient outcomes. … Slide 19: Adverse Event Initial Communication 4 During initial communication with patient and family … Continued communication with the patient and family. Apology and remediation.

304. ICU-to-Ward Transitions | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-care-transitions3.html
     June 01, 2023 - 57 showed that 87 percent of residents recalled at least one adverse event specifically related to communication … of which can lead to diagnostic errors. 60 Although substantial efforts have focused on improving communication … issues. 57 , 66 In addition to communication between providers at the ICU-to-ward transition, communication … transfer out of the ICU.67 Plotnikoff, et al., found that patients and families felt that consistent communication … diagnostic errors can be reduced with more widespread and standardized implementation of structured communication

305. Welcome Guide for Trainers of Preprofessional Students | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/welcome-guides/preprofessional-students.html
     June 01, 2023 - Effective teamwork and communication are foundational to providing every patient with high-quality, safe … It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .

306. Presentation Slides | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/apply/sl-cusp.html
     December 01, 2012 - Implement Teamwork and Communication Slide 24. The Keys to Effective Communication Slide 25. … Implement Teamwork and Communication 2 Recognize the importance of effective communication. … Identify barriers to communication. … Describe the connections between communication and medical error. … TeamSTEPPS Fundamentals Course: Module 6 Communication.

307. Kripalani 2006 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/Kripalani_2006.pdf
     January 01, 2006 - that teach communication behaviors as Med Educ Online [serial online] 2006;��:�3. … Physician communication with diabetic patients who have low health literacy. … Communication patterns of primary care physicians. JAMA.�997;277:350-6. 4�. … Effect of communication skills training on medical stu- dent performance. … Evidence on patient-doctor communication. Cancer Prev Control. �999;3:25- 30.

308. Learn About CUSP | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/learn/sl-cusp.html
     December 01, 2012 - Implement Teamwork and Communication Slide 26. … Develop a communication plan. … Implement Teamwork and Communication. Apply CUSP. … Implement Teamwork and Communication Recognize the importance of effective communication. … Identify barriers to communication.

309. The TeamSTEPPS for Improving Diagnosis Team Assessment Tool: Scale Development and Psychometric Evaluation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/topics/dx-team-assessment-scale-jtcommjqualpatsaf.pdf
     June 30, 2024 - Rosen, PhD, MA Introduction: One in three patients is affected by diagnosis-related communication failures … Only a few valid and reliable instruments that measure teamwork and communication exist, and none of … In this study, we address the need for a valid and reli- able teamwork and communication measurement … (for example, EHR, face-to-face communication) … effective communication in the diagnostic process

310. Final Progress Report: Development and Validation of a Tool to Evaluate Handoff Quality (pdf file)
     www.ahrq.gov/sites/default/files/2024-01/arora-report.pdf
     January 01, 2024 - Discerning superior and satisfactory communication remains challenging. … This scenario was developed to include components of professionalism, communication, and setting. … For example, for the script demonstrating unsatisfactory communication, setting and professionalism … Videos can be used by programs to train senders and receivers in handoff communication. … Understanding communication during hospitalist service changes: A mixed methods study.

311. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/perinatal-care/modules/teamwork/professional-tool.html
     May 01, 2017 - The shadower will observe oral and written communication practices and problems and the effect they have … Purpose of tool: This tool offers a structured approach to identify and then improve communication, … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … What suggestions do you have for improving teamwork and communication?

312. Shadowing (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
     August 08, 2012 - The shadower will observe oral and written communication practices and problems and the effect they have … Purpose of tool: This tool offers a structured approach to identify, and then improve, communication, … Review your list of observed communication and teamwork problems. … Discuss with the provider you shadowed what you believe may reduce communication errors and teamwork … What suggestions do you have for improving teamwork and communication?

313. Mod5-Disclosure-Checklist (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
     April 01, 2016 - individuals who are conducting initial or followup disclosure conversations, including key disclosure communication … Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete 3 Part II - Disclosure Communication Get Ready ■ Review the event … Discuss what went well and what could be done going forward to enhance communication.

314. The Comprehensive Unit-based Safety Program (CUSP) | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-cusp.html
     May 01, 2017 - In this section, the slide sets, videos, and tools highlight the following themes: (1) Communication … methods to improve teamwork and communication. … Use structured briefings to improve communication and teamwork. … Demonstrate how the checklist can improve teamwork and communication. … Design a quality improvement initiative using closed-loop communication.

315. Labor and Delivery Unit Safety: Slide Presentation | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldu-safety-slides.html
     July 01, 2023 - Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Staff training/communication. Simulation.

316. Overview of the Long-Term Care Safety Toolkit Modules and Nursing Home Survey on Patient Safety Culture | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/overview.html
     March 01, 2017 - Teamwork Staff Empowerment Teamwork and Communication Resident and Family Engagement … Compliance With Procedures Staff Empowerment Teamwork and Communication 4. … Handoffs Teamwork and Communication Resident and Family Engagement 7. … Teamwork and Communication 8. … Communication Openness Staff Empowerment Teamwork and Communication 9.

317. Welcome Guide for Experienced Trainers | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/welcome-guides/experienced-trainers.html
     July 01, 2023 - Effective teamwork and communication are foundational to providing every patient with high-quality, safe … It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .

318. Welcome Guide for Patients and Family Caregivers | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/welcome-guides/caregivers.html
     July 01, 2023 - Effective teamwork and communication are foundational to providing every patient with high-quality, safe … It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .

319. Patient and Family Engagement for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Slide 10: The Link Between Communication and Patient Safety Say: Communication among L&D team members … Slide 11: Communication Tips Say: When communicating with patients and their families, unit team … Slide 19: Adverse Event Initial Communication Say: Communication is an ongoing process that occurs … During the initial communication with the patient and family, providers should— Communicate only

320. Improving Patient Experience in Large Organizations webcast - Fishkin (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
     March 24, 2020 - Health Plan PhysiciansHospitals + HCAHPS Case Study: Medication Communication 17 | Copyright … HCAHPS Case Study: Medication Communication Composite 12. … Patient takes colored folder home and encouraged to use for future appointments and communication … post-partum and placed in highly visible area Impact of Playbooks and Workflow on the Medication Communication … HCAHPS Case Study: Medication Communication Composite Processes for Quality Improvement Practice