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301. Monitoring for Perinatal Safety: Electronic Fetal Monitoring: Facilitator Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/safe-electronic-fac-guide.html
     July 01, 2023 - These scenarios reinforce teamwork and communication related to the following: Situational awareness … Communication with rapid responders. Communication with patient/family. … Use of transition communication techniques to ensure a shared mental model of plan of care and perceived … Whether standard NICHD terminology is consistently used for interpretation and communication of EFM findings … Staff training/communication. Simulation.

302. Welcome Guide for Trainers of Preprofessional Students | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/welcome-guides/preprofessional-students.html
     June 01, 2023 - Effective teamwork and communication are foundational to providing every patient with high-quality, safe … It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .

303. Communicating With Patients and Families About Antibiotic Decisions – Facilitator Guide (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-guide.docx
     September 01, 2022 - In a 2014 systematic review of 13 pediatric studies on parent-clinician communication and antibiotic … Effective communication and good relationships with patients have been more consistently associated with … Using effective communication can go a long way in promoting patient satisfaction and avoiding harmful … A 2013 overview of communication in medical consultations, mostly around those with chronic illness, … How communication affects prescription decisions in consultations for acute illness in children: a

304. Final Progress Report: Development and Validation of a Tool to Evaluate Handoff Quality (pdf file)
     www.ahrq.gov/sites/default/files/2024-01/arora-report.pdf
     January 01, 2024 - Discerning superior and satisfactory communication remains challenging. … This scenario was developed to include components of professionalism, communication, and setting. … For example, for the script demonstrating unsatisfactory communication, setting and professionalism … Videos can be used by programs to train senders and receivers in handoff communication. … Understanding communication during hospitalist service changes: A mixed methods study.

305. Improving Patient Safety in Ambulatory Surgery Centers: A Resource List for Users of the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture. (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-resource_list.pdf
     March 01, 2016 - Communication Openness 1. … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #10 SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information Composite 2. Communication Openness Composite 3.

306. Learn About CUSP, Facilitator Notes | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/learn/fac-cusp.html
     December 01, 2012 - Implement Teamwork and Communication. … The "Implement Teamwork and Communication" module presents a number of useful structured communication … Implement Teamwork and Communication Say: The "Implement Teamwork and Communication" module covers … Identify barriers to communication. … Elements That Affect Communication and Information Exchange Say: Communication problems are cited

307. Faclearncusp (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/learn/faclearncusp.docx
     January 01, 2009 - The “Implement Teamwork and Communication” module presents a number of useful structured communication … Hierarchy may hinder unit team success by limiting opportunities for communication and interaction. … Recognize the importance of effective communication, 2. Identify barriers to communication, 3. … Describe the connection between communication and medical error, and 4. … Identify and apply effective communication strategies from CUSP and TeamSTEPPS.

308. Ldusafety Facguide (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety_facguide.docx
     May 01, 2017 - These scenarios reinforce teamwork and communication related to— situational awareness; efficient use … This scenario reinforces teamwork and communication related to— situational awareness, ability to get … , communication with patient/family, and use of briefings, huddles, and debriefings. … This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … TeamSTEPPS® teamwork training offers several useful communication techniques.

309. SOPS Ambulatory Surgery Center Webcast - HARE (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
     January 01, 2023 - composite measures and 27 survey items assessed in the SOP Ambulatory Surgery Center Survey are: • Communication … About Patient Information (4 items) • Communication Openness (3 items) • Staffing, Work Pressure, and … Communication About Patient Information Your ASC 93% Database … About Patient Information 90% Communication Openness 89% 26 2021 SOPS ASC Database Composite Measure … Communication About Patient Information 1.

310. Patient and Family Engagement for Perinatal Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Highlight main points of communication strategies. … Slide 10: The Link Between Communication and Patient Safety 1 Patient outcomes. … Slide 19: Adverse Event Initial Communication 4 During initial communication with patient and family … Continued communication with the patient and family. Apology and remediation.

311. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
     August 01, 2022 - Module 1: An Overview of the CANDOR Process AHRQ Communication and Optimal Resolution Toolkit … In the CANDOR process, patient and family involvement is extensive and ongoing, and communication is … Typically, CANDOR events can be identified via verbal communication to risk management/patient safety … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay "on message."

312. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
     June 02, 2025 - care system, including: Coordinated care from doctors and nurses in health care facilities Good communication … Customized CAHPS Survey 19 Examples of CAHPS Measures Clinician & Group Survey ► Access to care ► Communication … ► Care coordination ► Customer service ► Overall rating Hospital Survey ► Communication ► Responsiveness … Shared Decision-Making • Health Literacy • Health Information Technology • Interpreter Services • Communication

313. Appendix F. Interventions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/envscan-app-f.pdf
     January 01, 2015 - relationship through enhanced communication. … Strategies to improve patient-provider communication. … Encourage patient- provider communication. … Encourage patient- provider communication. … of communication competencies.

314. Learn Strategies for Communicating With Colleagues, Patients, and Families About Antibiotic Prescribing | Agency for Healthcare Research and Quality
     www.ahrq.gov/antibiotic-use/ambulatory-care/strategies/index.html
     October 01, 2022 - Communication with patients and families about antibiotic use is essential to improve antibiotic use. … three presentations below each include slides and a facilitator guide, and are designed to improve communication … Communicating With Patients and Families About Antibiotic Decisions Improving Communication Between … Communicating With Your Patient One-Page Document provides a brief summary of approaches to improve communication

315. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
     October 01, 2023 - Edgman-Levitan, PA MGH Stoeckle Center for Primary Care Innovation Massachusetts General Hospital/Yale CAHPS Communication … Team • Goals of CAHPS Communication Team ► Members represent AHRQ, Westat, Yale and Rand CAHPS team … to stakeholders’ feedback and concerns about planned and ongoing activities − Improving internal communication …  Using Shared-Decision Making Educational Interventions to Improve Engagement and Doctor-Patient Communication … Access to care  Care coordination Relational measures:  Office staff helpfulness  Patient-provider communication

316. Labor and Delivery Unit Safety: Slide Presentation | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldu-safety-slides.html
     July 01, 2023 - Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Staff training/communication. Simulation.

317. Improving Patient Experience in Large Organizations webcast - Fishkin (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
     March 24, 2020 - Health Plan PhysiciansHospitals + HCAHPS Case Study: Medication Communication 17 | Copyright … HCAHPS Case Study: Medication Communication Composite 12. … Patient takes colored folder home and encouraged to use for future appointments and communication … post-partum and placed in highly visible area Impact of Playbooks and Workflow on the Medication Communication … HCAHPS Case Study: Medication Communication Composite Processes for Quality Improvement Practice

318. ICU-to-Ward Transitions | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-care-transitions3.html
     June 01, 2023 - 57 showed that 87 percent of residents recalled at least one adverse event specifically related to communication … of which can lead to diagnostic errors. 60 Although substantial efforts have focused on improving communication … issues. 57 , 66 In addition to communication between providers at the ICU-to-ward transition, communication … transfer out of the ICU.67 Plotnikoff, et al., found that patients and families felt that consistent communication … diagnostic errors can be reduced with more widespread and standardized implementation of structured communication

319. Welcome Guide for Patients and Family Caregivers | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/welcome-guides/caregivers.html
     July 01, 2023 - Effective teamwork and communication are foundational to providing every patient with high-quality, safe … It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .

320. Welcome Guide for Experienced Trainers | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/welcome-guides/experienced-trainers.html
     July 01, 2023 - Effective teamwork and communication are foundational to providing every patient with high-quality, safe … It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .