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301. Faclearncusp (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/learn/faclearncusp.docx
     January 01, 2009 - The “Implement Teamwork and Communication” module presents a number of useful structured communication … Hierarchy may hinder unit team success by limiting opportunities for communication and interaction. … Recognize the importance of effective communication, 2. Identify barriers to communication, 3. … Describe the connection between communication and medical error, and 4. … Identify and apply effective communication strategies from CUSP and TeamSTEPPS.

302. Communicating with Patients and Families around Antibiotic Decisions - Slides
     www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-slides.pptx
     September 01, 2022 - Families AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care 1 Objectives Describe communication … Patients and Families AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care 2 Why Focus on Communication … 1 Effective communication with patients around antibiotics can— Improve antibiotic prescribing and reduce … How communication affects prescription decisions in consultations for acute illness in children: a systematic … Communication practices and antibiotic use for acute respiratory tract infections in children. 

303. Ldusafety Facguide (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety_facguide.docx
     May 01, 2017 - These scenarios reinforce teamwork and communication related to— situational awareness; efficient use … This scenario reinforces teamwork and communication related to— situational awareness, ability to get … , communication with patient/family, and use of briefings, huddles, and debriefings. … This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … TeamSTEPPS® teamwork training offers several useful communication techniques.

304. Patient and Family Engagement for Perinatal Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Highlight main points of communication strategies. … Slide 10: The Link Between Communication and Patient Safety 1 Patient outcomes. … Slide 19: Adverse Event Initial Communication 4 During initial communication with patient and family … Continued communication with the patient and family. Apology and remediation.

305. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
     August 01, 2022 - Module 1: An Overview of the CANDOR Process AHRQ Communication and Optimal Resolution Toolkit … In the CANDOR process, patient and family involvement is extensive and ongoing, and communication is … Typically, CANDOR events can be identified via verbal communication to risk management/patient safety … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay "on message."

306. SOPS Ambulatory Surgery Center Webcast - HARE (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
     January 01, 2023 - composite measures and 27 survey items assessed in the SOP Ambulatory Surgery Center Survey are: • Communication … About Patient Information (4 items) • Communication Openness (3 items) • Staffing, Work Pressure, and … Communication About Patient Information Your ASC 93% Database … About Patient Information 90% Communication Openness 89% 26 2021 SOPS ASC Database Composite Measure … Communication About Patient Information 1.

307. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
     June 02, 2025 - care system, including: Coordinated care from doctors and nurses in health care facilities Good communication … Customized CAHPS Survey 19 Examples of CAHPS Measures Clinician & Group Survey ► Access to care ► Communication … ► Care coordination ► Customer service ► Overall rating Hospital Survey ► Communication ► Responsiveness … Shared Decision-Making • Health Literacy • Health Information Technology • Interpreter Services • Communication

308. Appendix F. Interventions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/envscan-app-f.pdf
     January 01, 2015 - relationship through enhanced communication. … Strategies to improve patient-provider communication. … Encourage patient- provider communication. … Encourage patient- provider communication. … of communication competencies.

309. Learn Strategies for Communicating With Colleagues, Patients, and Families About Antibiotic Prescribing | Agency for Healthcare Research and Quality
     www.ahrq.gov/antibiotic-use/ambulatory-care/strategies/index.html
     October 01, 2022 - Communication with patients and families about antibiotic use is essential to improve antibiotic use. … three presentations below each include slides and a facilitator guide, and are designed to improve communication … Communicating With Patients and Families About Antibiotic Decisions Improving Communication Between … Communicating With Your Patient One-Page Document provides a brief summary of approaches to improve communication

310. Labor and Delivery Unit Safety: Slide Presentation | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldu-safety-slides.html
     July 01, 2023 - Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Staff training/communication. Simulation.

311. AHRQ-Funded Patient Safety Project Highlights: Improving Healthcare Safety by Enhancing Teamwork and Leadership (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/highlights/ps-project-highlights-teamwork-leadership.pdf
     April 30, 2025 - breakdowns to using simulation training to enhancing communication skills. … communication tool (SBAR), and communication forms. … PACU culture of communication improved on some but not all elements. … • Communication training to prevent and respond to medical injuries. … through structured communication techniques.

312. Improving Patient Experience in Large Organizations webcast - Fishkin (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
     March 24, 2020 - Health Plan PhysiciansHospitals + HCAHPS Case Study: Medication Communication 17 | Copyright … HCAHPS Case Study: Medication Communication Composite 12. … Patient takes colored folder home and encouraged to use for future appointments and communication … post-partum and placed in highly visible area Impact of Playbooks and Workflow on the Medication Communication … HCAHPS Case Study: Medication Communication Composite Processes for Quality Improvement Practice

313. ICU-to-Ward Transitions | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-care-transitions3.html
     June 01, 2023 - 57 showed that 87 percent of residents recalled at least one adverse event specifically related to communication … of which can lead to diagnostic errors. 60 Although substantial efforts have focused on improving communication … issues. 57 , 66 In addition to communication between providers at the ICU-to-ward transition, communication … transfer out of the ICU.67 Plotnikoff, et al., found that patients and families felt that consistent communication … diagnostic errors can be reduced with more widespread and standardized implementation of structured communication

314. Welcome Guide for Patients and Family Caregivers | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/welcome-guides/caregivers.html
     July 01, 2023 - Effective teamwork and communication are foundational to providing every patient with high-quality, safe … It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .

315. Welcome Guide for Experienced Trainers | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/welcome-guides/experienced-trainers.html
     July 01, 2023 - Effective teamwork and communication are foundational to providing every patient with high-quality, safe … It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS curriculum is organized into four modules: Module 1: Communication .

316. E-Fetal-Monitoring Facguide (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring_facguide.docx
     May 01, 2017 - to correctly interpret EFM strips; intra- and inter-observer variability in EFM interpretation; poor communication … , physicians, midwives, and other L&D staff responsible for assessment, interpretation, management, communication … Slide 13 SAY: In situ simulation can improve knowledge, practical skills, communication, and team … These scenarios reinforce teamwork and communication related to the following: · Situational awareness … with rapid responders · Communication with patient/family · Use of briefings, huddles, and debriefings

317. Strategy 2: Communicating for Improve Quality (Tool 6)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
     July 23, 2010 - Better communication, realized through patient and family engagement, has a direct impact on patient … Which facets of communication have strong effects on outcome: a meta-analysis. … The Communicating to Improve Quality strategy and its tools help to facilitate this communication. … Strategy 2: Communicating to Improve Quality Training (Tool 6) 11 What is the communication packet? … [Refer to Tool 5: Communication Competencies for Clinicians] 13 Strategy 2: Communicating to Improve

318. Patient and Family Engagement for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
     July 01, 2023 - Present tools to improve communication among patients, families, and clinicians. … Slide 10: The Link Between Communication and Patient Safety Say: Communication among L&D team members … Slide 11: Communication Tips Say: When communicating with patients and their families, unit team … Slide 19: Adverse Event Initial Communication Say: Communication is an ongoing process that occurs … During the initial communication with the patient and family, providers should— Communicate only

319. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
     August 01, 2022 - Implementation Guide for the CANDOR Process Communication and Optimal Resolution Toolkit Purpose … Module 5: Response and Disclosure Communication. Module 6: Care for the Caregiver. … The three subgroups include: Communication Team . … This team has two sub-teams: Disclosure Communication . … Communication Assessment Guide . Case Scenarios: Handling Challenging Communications .

320. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
     January 01, 2023 - Communication with Parent B-1 Table B-2. Communication with Child B-2 Table B-3. … with Parent Communication Between You and Your Child’s Nurses 84% Communication Between You and Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 83% 79% 84% Communication … with Parent Communication Between You and Your Child’s Nurses 82% 83% 85% 86% 86% 84% Communication … Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication