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www.ahrq.gov/teamstepps/events/webinars/feb-2017.html
February 01, 2017 - Decisions and Communication Slide 32. Strengths of Holacracies Slide 33. … How communication flows . … Communication.
Personal Accountability. … may be difficult
Communication: Can be compromised by poor lateral communication and by filtering … Communication.
Personal Accountability.
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www.ahrq.gov/sites/default/files/2025-02/umoren-report.pdf
January 01, 2025 - In settings where team members are not co-
located, good teamwork and communication skills are even more … The communication
sub-model to represent the information exchange that happens between several roles … For each referral, the model
triggers both the communication sequence and transportation workflows. … time (total communication time before transportation). … The findings showed that, although
communication technologies remained high scoring amongst providers
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www.ahrq.gov/patient-safety/resources/learning-lab/ambulatory-pediatric-long-desc.html
January 01, 2025 - Create patient/family medication monitoring processes and communication with the clinic to prevent adverse … If communication delays occurred, the electronic health record (EHR) triggered a message to nurses to … enact the communication plan. … Early analysis of the project showed a threefold increase in closed-loop communication, from 20 percent … Redesigning communication and care for children with type 1 diabetes or autism spectrum disorder and
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/pcc-slides.html
June 01, 2018 - Promoting effective communication and coordination of care. … Slide 14
Communication
Optimal health care requires good communication between patients and providers … , yet barriers to provider-patient communication are common. … Slide 20
Communication Measures: Hospital
Adult hospital patients who reported poor communication … Slide 22
Communication Measures: Home Health Care
Provider-patient communication among adults
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www.ahrq.gov/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses4.html
August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … For example, although they have been available for years, the implementation of communication devices … Not enough research attention has been paid to differences in communication that can contribute to the … Information flow
Optimize information flow by improving communication. … Examples include:
Providing formal training in communication.
Having periodic ED huddles.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/distributed-cognition-er-nurses4.html
August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … For example, although they have been available for years, the implementation of communication devices … Not enough research attention has been paid to differences in communication that can contribute to the … Information flow
Optimize information flow by improving communication. … Examples include:
Providing formal training in communication.
Having periodic ED huddles.
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www.ahrq.gov/teamstepps/primarycare/1_communication_bad/index.html
December 01, 2012 - Communication (Poor Teamwork)
The Primary Care version of TeamSTEPPS incorporates a series of
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d6_pdi_implementationplan.pdf
June 29, 2016 - • Develop a communication/training and implementation plan. … • Set a timeframe and target dates for the completion of tasks/actions and
communication/training … In Column 4, determine whether communication/training is required for each task. … If so,
replace the red text with target dates of communication/training in column 5. … Once the
communication/training is complete, check off the completion boxes.
6.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d6_combo_implementationplan.pdf
June 29, 2016 - • Develop a communication/training and implementation plan. … • Set a timeframe and target dates for the completion of tasks/actions and
communication/training … In Column 4, determine whether communication/training is required for each task. … If so,
replace the red text with target dates of communication/training in column 5. … Once the
communication/training is complete, check off the completion boxes.
6.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-overview-survey.pdf
April 12, 2022 - of children age 17 and
under
• 18 single-item and composite measures
• 5 overarching groups:
► Communication … with parent
► Communication with child
► Attention to safety and comfort
► Hospital environment
► Hospital … child_hp_survey.html
11
Measure Examples
Example Questions for Selected Measures
Average Hospital
Top-Box Score
Communication … with Parent:
Keeping you informed about your child’s care 72%
Communication with Child:
How well nurses
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www.ahrq.gov/health-literacy/improve/precautions/tool3b.html
March 01, 2024 - Literacy Assessment Quiz
Role Playing Ideas
Communicate Clearly: Tool 4
Key Strategies for Clear Communication … Communication Self-Assessment
Communication Observation Form
Plain Language Words
Use the Teach-Back … What have you learned that you will use to improve your communication with patients? … What is the most important thing that our practice needs to change to promote better communication?
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-071217.pptx
January 01, 2017 - Communication.
Situation monitoring.
Mutual support. … Communication—Structured process by which information is clearly and accurately exchanged among team … Human Factors, Communication, and Leadership are in the top three positions for 2013, 2014, and 2015, … Communication goes through Sender initiates message. … This leads back to Communication, which continues the process.
18
IMPACT of Communication on Patients
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/medication/safe-medication-fac-guide.html
July 01, 2023 - This scenario reinforces teamwork and communication related to—
Situational awareness. … Communication with rapid responders.
Communication with patient/family. … Communication with rapid responders.
Communication with patient/family. … Adding additional items under patient/caregiver teaching and communication. … Staff training/communication.
Simulation.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
October 01, 2023 - Edgman-Levitan, PA
MGH Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital/Yale
CAHPS Communication … Team
• Goals of CAHPS Communication Team
► Members represent AHRQ, Westat, Yale and Rand CAHPS team … to stakeholders’ feedback and concerns
about planned and ongoing activities
− Improving internal communication … Using Shared-Decision Making Educational Interventions to Improve
Engagement and Doctor-Patient Communication … Access to care
Care coordination
Relational measures:
Office staff helpfulness
Patient-provider communication
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dxsafety-facilitators-guide.pdf
February 04, 2022 - Appropriate communication can mitigate diagnostic errors, so it is important to tailor the
communication … Communication (team engagement in setting goals and using standard
communication tools) Rating
a. … Communication
3. Leadership
4. … Module 3: Communication
5 A. … Module 3: Communication
18 A.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dxsafety-facilitators-guide.pdf
February 04, 2022 - Appropriate communication can mitigate diagnostic errors, so it is important to tailor the
communication … Communication (team engagement in setting goals and using standard
communication tools) Rating
a. … Communication
3. Leadership
4. … Module 3: Communication
5 A. … Module 3: Communication
18 A.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/safe-electronic-fac-guide.html
July 01, 2023 - These scenarios reinforce teamwork and communication related to the following:
Situational awareness … Communication with rapid responders.
Communication with patient/family. … Use of transition communication techniques to ensure a shared mental model of plan of care and perceived … Whether standard NICHD terminology is consistently used for interpretation and communication of EFM findings … Staff training/communication.
Simulation.
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www.ahrq.gov/hai/cusp/modules/learn/alt-text.html
April 01, 2013 - Step 6: Generate short term wins
Implement Teamwork and Communication
Step 7: Consolidate … Develop a communication plan. … ‘Develop a communication plan’ links to CUSP modules ‘Assemble the Team,’ ‘Engage the Senior Executive … Slide 25
Implement Teamwork and
Communication
Recognize the importance of effective communication … Identify barriers to communication
Describe the connection between communication and medical error
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www.ahrq.gov/patient-safety/settings/hospital/candor/demo-program/grants/summary.html
August 01, 2022 - Improving communication. … and Resolution Program (disclosure and resolution program)
Data were collected on 125 communication … The project reported significant improvements in communication processes, including a 52% increase in … Team communication training
The rates of communication-sensitive adverse events (CSAEs) were examined … to assess the impact of communication training.
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www.ahrq.gov/patient-safety/resources/resdesign-tool/kit5.html
August 01, 2016 - Communication and culture. … Communication and Culture
Lesson learned: Effective communication must be timely, complete, accurate … Planned response: Develop multiple types of structured communication for synchronous communication, including … Institute multiple approaches for asynchronous communication, including:
Text paging. … Picture archiving and communication system.