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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-overview-survey.pdf
    June 02, 2025 - of children age 17 and under • 18 single-item and composite measures • 5 overarching groups: ► Communication … with parent ► Communication with child ► Attention to safety and comfort ► Hospital environment ► Hospital … child_hp_survey.html 11 Measure Examples Example Questions for Selected Measures Average Hospital Top-Box Score Communication … with Parent: Keeping you informed about your child’s care 72% Communication with Child: How well nurses
  2. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/prescribers-slides.pptx
    June 01, 2021 - , and when to use SBAR: Situation Background Assessment Recommendation Implement SBAR to improve communication … Errors Can Have Disastrous Effects1-3 Communication failures were the root cause of the majority of … in Long-Term Care4,5 Lack of physician openness to communication Lack of on-site availability of physicians … SBAR provides the framework for clear, concise communication about a resident’s status. … TeamSTEPPS 2.0 for Long-Term Care, Module 3 - Communication, Instructor Guide.
  3. www.ahrq.gov/sites/default/files/2025-02/umoren-report.pdf
    January 01, 2025 - In settings where team members are not co- located, good teamwork and communication skills are even more … The communication sub-model to represent the information exchange that happens between several roles … For each referral, the model triggers both the communication sequence and transportation workflows. … time (total communication time before transportation). … The findings showed that, although communication technologies remained high scoring amongst providers
  4. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/professional-tool.docx
    May 01, 2017 - The shadower will observe oral and written communication practices and problems and the effect they have … Review your list of observed communication and teamwork problems. … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … What suggestions do you have for improving teamwork and communication?
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    June 02, 2025 - completed 39 39 Survey Results Organizational Learning— Continuous Improvement 92% 89% Communication … 86% 81% 40 40 Survey Results Staff Training 78% 79% Response to Mistakes 82% 78% Communication … survey period, our endoscopy center was going through a staff transition • Decided to focus on  Communication … Implemented • Assigned recovery nurses to specific rooms each day to help improve face-to-face communication … Staff Idaho Endoscopy Center Structure Response Rate Survey Results Reactions & Follow Up Communication
  6. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/highlights/ps-project-highlights-teamwork-leadership-2025.pdf
    January 01, 2025 - breakdowns to using simulation training to enhancing communication skills. … communication tool (SBAR), and communication forms. … in the acute care setting and result in more efficient and effective communication. … PACU culture of communication improved on some but not all elements. … through structured communication techniques.
  7. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-presenters-notes.pdf
    January 01, 2008 - The communication tools we discussed in Module 3 include SBAR – Situation, Background, Assessment, … communication, structure communication with patients, structure communication around diagnostic uncertainty … Additional communication tools are available in other TeamSTEPPS courses that were not included here … It is likely that structured communication could have conveyed the urgency of the situation. 6. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication
  8. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/tinsleyslides.pdf
    September 01, 2015 - Teamwork 86% 80% Response to Mistakes 82% 79% Staffing, Work Pressure, and Pace 76% 77% Communication … case • Staff encouraged to share suggestions of what improvements might be made 59 59 Communication … Added colorful signs in each room with the phases from the checklist 62 62 Communication Openness … Always 87% 74% 63 63 Change Implemented • Medical Director encouragement for more open communication … in the Surgery/Procedure Room Changes Implemented Communication Openness Change Implemented
  9. Overview (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/overview.docx
    March 01, 2017 - Teamwork Staff Empowerment Teamwork and Communication Resident and Family Engagement 2. … Compliance With Procedures Staff Empowerment Teamwork and Communication 4. … Handoffs Teamwork and Communication Resident and Family Engagement 7. … and Communication 8. … Communication Openness Staff Empowerment Teamwork and Communication 9.
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Evanoff.pdf
    January 01, 2003 - Potter, Laurie Wolf, Deborah Grayson, Clay Dunagan, Stuart Boxerman Abstract Objective: Poor communication … The purpose of this study was to assess communication and consensus regarding patient care goals between … Methods: Frequency of communication and agreement on priorities for patient care were measured among … Introduction Failures of communication among health care providers can lead to medical errors and … Improving communication in the ICU using daily goals. J Crit Care 2003;18(2):71–5.
  11. TO (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d8_combo_projectevaluation.docx
    June 02, 2025 - Determine whether internal and external communication plans need to be developed. … COMMUNICATION a. … Is there an internal communication plan to inform leadership, management, and staff of project results … Is there an external communication plan to inform accrediting organizations and other stakeholders of … Briefly describe ideas for internal and external communication plans:
  12. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
    September 01, 2022 - Communication practices and antibiotic use for acute respiratory tract infections in children.
  13. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-all-together.pptx
    January 01, 2008 - communication, structure communication with patients, structure communication around diagnostic uncertainty … Additional communication tools are available in other TeamSTEPPS courses that were not included here. … It is likely that structured communication could have conveyed the urgency of the situation. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communicationCommunication. Leadership. Situation Monitoring. Mutual Support.
  14. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety-fac-guide.html
    July 01, 2023 - They are implemented within a culture that fosters teamwork and communication. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family.
  15. Facapplycusp (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/apply/facapplycusp.docx
    June 02, 2025 - Recognize the importance of effective communication, · Identify barriers to communication, · Describe … the connection between communication and medical errors, and · Identify and apply effective communication … Slide 23 SAY: Effective communication is complete, clear, brief, and timely. … People who use brief communication are concise. … People who use timely communication are dependable about offering and requesting information.
  16. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-slides.pptx
    September 01, 2022 - Families AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care 1 Objectives Describe communication … Patients and Families AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care 2 Why Focus on Communication … 1 Effective communication with patients around antibiotics can— Improve antibiotic prescribing and reduce … How communication affects prescription decisions in consultations for acute illness in children: a systematic … Communication practices and antibiotic use for acute respiratory tract infections in children. 
  17. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/grandrounds/mod01-grand-rounds-slides.pdf
    April 01, 2016 - Say: This presentation will introduce you to Communication and Optimal Resolution, or the CANDOR process … It is important to remember what patients want in our communication with them: 1. … Slide 27 Say: Communication is at the heart of the CANDOR process. … the art of communication and have received communication training. … ■ Conduct communication training for your selected CANDOR Communication Leads.
  18. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dxsafety-facilitators-guide.pdf
    February 04, 2022 - Appropriate communication can mitigate diagnostic errors, so it is important to tailor the communicationCommunication (team engagement in setting goals and using standard communication tools) Rating a. … Communication 3. Leadership 4. … Module 3: Communication 5 A. … Module 3: Communication 18 A.
  19. www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION Are there any barriers to communication? If yes, what are they? … COMMUNICATION Were staffing levels appropriate? … COMMUNICATION Was there something that prevented information from being communicated effectively … COMMUNICATION Was there a handoff involved in the event? What happened during the handoff?
  20. www.ahrq.gov/patient-safety/resources/learning-lab/ambulatory-pediatric-long-desc.html
    January 01, 2025 - Create patient/family medication monitoring processes and communication with the clinic to prevent adverse … If communication delays occurred, the electronic health record (EHR) triggered a message to nurses to … enact the communication plan. … Early analysis of the project showed a threefold increase in closed-loop communication, from 20 percent … Redesigning communication and care for children with type 1 diabetes or autism spectrum disorder and

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