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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-overview-survey.pdf
June 02, 2025 - of children age 17 and
under
• 18 single-item and composite measures
• 5 overarching groups:
► Communication … with parent
► Communication with child
► Attention to safety and comfort
► Hospital environment
► Hospital … child_hp_survey.html
11
Measure Examples
Example Questions for Selected Measures
Average Hospital
Top-Box Score
Communication … with Parent:
Keeping you informed about your child’s care 72%
Communication with Child:
How well nurses
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/prescribers-slides.pptx
June 01, 2021 - , and when to use SBAR:
Situation
Background
Assessment
Recommendation
Implement SBAR to improve communication … Errors Can Have Disastrous Effects1-3
Communication failures were the root cause of the majority of … in Long-Term Care4,5
Lack of physician openness to communication
Lack of on-site availability of physicians … SBAR provides the framework for clear, concise communication about a resident’s status. … TeamSTEPPS 2.0 for Long-Term Care, Module 3 - Communication, Instructor Guide.
-
www.ahrq.gov/sites/default/files/2025-02/umoren-report.pdf
January 01, 2025 - In settings where team members are not co-
located, good teamwork and communication skills are even more … The communication
sub-model to represent the information exchange that happens between several roles … For each referral, the model
triggers both the communication sequence and transportation workflows. … time (total communication time before transportation). … The findings showed that, although
communication technologies remained high scoring amongst providers
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/professional-tool.docx
May 01, 2017 - The shadower will observe oral and written communication practices and problems and the effect they have … Review your list of observed communication and teamwork problems. … Discuss with the clinician you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … What suggestions do you have for improving teamwork and communication?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
June 02, 2025 - completed
39
39
Survey Results
Organizational Learning—
Continuous Improvement
92%
89%
Communication … 86%
81%
40
40
Survey Results
Staff Training 78%
79%
Response to Mistakes
82%
78%
Communication … survey period, our endoscopy center
was going through a staff transition
• Decided to focus on
Communication … Implemented
• Assigned recovery nurses to specific rooms
each day to help improve face-to-face
communication … Staff
Idaho Endoscopy Center Structure
Response Rate
Survey Results
Reactions & Follow Up
Communication
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/highlights/ps-project-highlights-teamwork-leadership-2025.pdf
January 01, 2025 - breakdowns to using simulation training to enhancing communication skills. … communication tool (SBAR), and
communication forms. … in the acute care setting and result in more efficient and effective
communication. … PACU culture of communication
improved on some but not all elements. … through structured communication techniques.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-presenters-notes.pdf
January 01, 2008 - The communication
tools we discussed in Module 3 include SBAR – Situation, Background, Assessment, … communication,
structure communication with patients, structure communication around diagnostic
uncertainty … Additional communication tools are available in other TeamSTEPPS courses that
were not included here … It is likely that structured communication
could have conveyed the urgency of the situation.
6. … Communication strategies and tools to
overcome some of the breakdowns in teamwork and team communication
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/tinsleyslides.pdf
September 01, 2015 - Teamwork
86%
80%
Response to Mistakes 82%
79%
Staffing, Work Pressure,
and Pace
76%
77%
Communication … case
• Staff encouraged to share suggestions of what
improvements might be made
59
59
Communication … Added colorful signs in each room with the
phases from the checklist
62
62
Communication Openness … Always
87%
74%
63
63
Change Implemented
• Medical Director encouragement for more open
communication … in the Surgery/Procedure Room
Changes Implemented
Communication Openness
Change Implemented
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/overview.docx
March 01, 2017 - Teamwork
Staff Empowerment
Teamwork and Communication
Resident and Family Engagement
2. … Compliance With Procedures
Staff Empowerment
Teamwork and Communication
4. … Handoffs
Teamwork and Communication
Resident and Family Engagement
7. … and Communication
8. … Communication Openness
Staff Empowerment
Teamwork and Communication
9.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Evanoff.pdf
January 01, 2003 - Potter, Laurie Wolf, Deborah Grayson,
Clay Dunagan, Stuart Boxerman
Abstract
Objective: Poor communication … The purpose of this study was to assess communication and consensus regarding
patient care goals between … Methods: Frequency of communication and agreement on
priorities for patient care were measured among … Introduction
Failures of communication among health care providers can lead to medical
errors and … Improving communication in the ICU using daily
goals. J Crit Care 2003;18(2):71–5.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d8_combo_projectevaluation.docx
June 02, 2025 - Determine whether internal and external communication plans need to be developed. … COMMUNICATION
a. … Is there an internal communication plan to inform leadership, management, and staff of project results … Is there an external communication plan to inform accrediting organizations and other stakeholders of … Briefly describe ideas for internal and external communication plans:
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
September 01, 2022 - Communication practices and antibiotic use for
acute respiratory tract infections in children.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-all-together.pptx
January 01, 2008 - communication, structure communication with patients, structure communication around diagnostic uncertainty … Additional communication tools are available in other TeamSTEPPS courses that were not included here. … It is likely that structured communication could have conveyed the urgency of the situation. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication … Communication.
Leadership.
Situation Monitoring.
Mutual Support.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety-fac-guide.html
July 01, 2023 - They are implemented within a culture that fosters teamwork and communication. … Communication with rapid responders.
Communication with patient/family. … Communication with rapid responders.
Communication with patient/family. … Communication with rapid responders.
Communication with patient/family. … Communication with rapid responders.
Communication with patient/family.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/apply/facapplycusp.docx
June 02, 2025 - Recognize the importance of effective communication,
· Identify barriers to communication,
· Describe … the connection between communication and medical errors, and
· Identify and apply effective communication … Slide 23
SAY:
Effective communication is complete, clear, brief, and timely. … People who use brief communication are concise. … People who use timely communication are dependable about offering and requesting information.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-slides.pptx
September 01, 2022 - Families
AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care
1
Objectives
Describe communication … Patients and Families
AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care
2
Why Focus on Communication … 1
Effective communication with patients around antibiotics can—
Improve antibiotic prescribing and reduce … How communication affects prescription decisions in consultations for acute illness in children: a systematic … Communication practices and antibiotic use for acute respiratory tract infections in children.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/grandrounds/mod01-grand-rounds-slides.pdf
April 01, 2016 - Say:
This presentation will introduce you to Communication and Optimal Resolution,
or the CANDOR process … It is important to remember what patients want in our communication with them:
1. … Slide 27
Say:
Communication is at the heart of the CANDOR process. … the art of communication and have received communication
training. … ■ Conduct communication training for your selected CANDOR
Communication Leads.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dxsafety-facilitators-guide.pdf
February 04, 2022 - Appropriate communication can mitigate diagnostic errors, so it is important to tailor the
communication … Communication (team engagement in setting goals and using standard
communication tools) Rating
a. … Communication
3. Leadership
4. … Module 3: Communication
5 A. … Module 3: Communication
18 A.
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION
Are there any barriers to communication?
If yes, what are they? … COMMUNICATION
Were staffing levels appropriate? … COMMUNICATION
Was there something that prevented information from being communicated effectively … COMMUNICATION
Was there a handoff involved in the event? What happened during the handoff?
-
www.ahrq.gov/patient-safety/resources/learning-lab/ambulatory-pediatric-long-desc.html
January 01, 2025 - Create patient/family medication monitoring processes and communication with the clinic to prevent adverse … If communication delays occurred, the electronic health record (EHR) triggered a message to nurses to … enact the communication plan. … Early analysis of the project showed a threefold increase in closed-loop communication, from 20 percent … Redesigning communication and care for children with type 1 diabetes or autism spectrum disorder and