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241. Advances in Patient Safety and Medical Liability | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/liability/index.html
     August 01, 2017 - Acknowledgments Prologue Silence A Commentary Reforming the Medical Liability System in Massachusetts: Communication … four goals: (1) putting patient safety first by reducing preventable injuries, (2) fostering better communication … the volume includes two commentaries and nine papers, organized into two primary themes: improving communication … Preface Acknowledgments Prologue Kenneth Sands, Alan Woodward, and Melinda Van Niel Improving Communication … Commentary: Silence Carole Hemmelgarn Reforming the Medical Liability System in Massachusetts: Communication

242. Recognizing and Supporting Nurses in Diagnostic Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/issue-briefs/nurse-role-dxsafety3.html
     September 01, 2022 - Enhancing nurse, patient, and healthcare teamwork and communication. … Domain 3: Enhancing Teamwork and Communication Between Nurses, Patients, and the Healthcare Team Communication … communication standards for their workflow and setting, and promote nurses’ commitment and adherence … to communication best practices. … gaps and achieve communication best practices.

243. Recognizing and Supporting Nurses in Diagnostic Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/nurse-role-dxsafety3.html
     September 01, 2022 - Enhancing nurse, patient, and healthcare teamwork and communication. … Domain 3: Enhancing Teamwork and Communication Between Nurses, Patients, and the Healthcare Team Communication … communication standards for their workflow and setting, and promote nurses’ commitment and adherence … to communication best practices. … gaps and achieve communication best practices.

244. Chapter 6. Measure Maps and Profiles (continued, 16) | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6o.html
     June 01, 2014 - accountability or negotiate responsibility       Communicate   □       Interpersonal communication … Format/Data Source: 8-item questionnaire covering 2 key domains: (1) timeliness of communication and … Principal component analysis identified 2 components (timeliness of communication and adequacy of discharge … in 2007. 1 Perspective: Patient/Family Measure Item Mapping: Communicate: Interpersonal communication … Li, personal communication, September 9, 2010). The 2005 version was mapped for this profile.

245. TeamSTEPPS for Improving Diagnosis Participant Workbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dxsafety-particpant-workbook.pdf
     February 04, 2022 - Appropriate communication can mitigate diagnostic errors, so it is important to tailor the communication … Communication (team engagement in setting goals and using standard communication tools) Rating a. … record, face-to-face communication). … Communication 3. Leadership 4. … Module 2: Diagnostic Team Structure Module 3: Communication To Improve Diagnosis Module 3: Communication

246. Nursing Home Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/nursing-home/resources/search.html?page=11
     January 01, 2022 - Some Examples of Empathic Listening | Nonviolent Communication explained by Marshall Rosenberg In this … video, Marshall Rosenberg, PhD, the author of “Nonviolent Communication - A Language for Life,” explains … Take Your Best Shot—Presenting Facts and Addressing Misinformation To Increase Nursing Home Staff Confidence … Enhance Performance and Patient Safety This website provides an evidence-based set of tools to improve communication

247. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
     April 30, 2013 - What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … Communication challenges for clinicians. … competencies or clinician communication training?

248. Introducing the CAHPS Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
     January 22, 2015 - with parent – Communication with child – Attention to safety and comfort – Hospital environment … Measures Top-Box % Keeping you informed about your child’s care 72% Communication between you & … your child’s nurses 81% Communication between you & your child’s doctors 83% Communication about … child’s care 72% Communication between you & your child’s nurses 81% Communication between you & … with Parent Communication with Parent - Example of Top Box Calculation Communication with Parent

249. Next Steps | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patient-role4.html
     September 01, 2024 - Poor communication between medical professionals and patients is a key factor in all diagnostic error … Thus, enhancing communication between patients and their healthcare team is central to improving diagnostic … quality in this new era of healthcare delivery. 66   Improving patient-clinician communication is an … intervention ripe with possibilities to reduce diagnostic errors.47 New communication strategies focus … The ideal form of communication is bidirectional, collaborative, relational, and closed looped. 71 The

250. 2015 National Healthcare Quality and Disparities Report: Chartbook on Person- and Family-Centered Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/personcentered/qdr2015-chartbook-personcenteredcare.pdf
     October 01, 2016 - Communication Measures: Home Health Care Provider-Patient Communication Among Adults Receiving Home … Communication With Health Providers, by Ethnicity and Education Children: Poor Communication With Health … Hospital Patients Who Reported Poor Communication With Doctors and Nurses Communication Measures: … Hospital Patients Who Reported Poor Communication With Doctors and Nurses Communication Measures: … Hospital Patients Who Reported Poor Communication With Doctors and Nurses Communication Measures:

251. Learning and Performance Objectives | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2obj.html
     July 01, 2012 - Why communication lapses are a major risk factor for resident safety. … Key principles of effective communication. … Typical obstacles to effective communication and how to overcome them. … Practice good communication skills. Effectively communicate a change in a resident's condition. … Use some simple tools to improve communication.

252. PowerPoint Presentation
     www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/prescribers-slides.pptx
     June 01, 2021 - , and when to use SBAR: Situation Background Assessment Recommendation Implement SBAR to improve communication … Errors Can Have Disastrous Effects1-3 Communication failures were the root cause of the majority of … in Long-Term Care4,5 Lack of physician openness to communication Lack of on-site availability of physicians … SBAR provides the framework for clear, concise communication about a resident’s status. … TeamSTEPPS 2.0 for Long-Term Care, Module 3 - Communication, Instructor Guide.

253. Structured Communication about Warfarin and Patient Safety (Presentation 1) Answer Key (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/chain/practice-tools/answer-keys.pdf
     March 20, 2017 - Structured Communication about Warfarin and Patient Safety (Presentation 1) Answer Key Structured … Communication about Warfarin and Patient Safety (Presentation 1) Answer Key Item Correct Response … So many things affect warfarin therapy, that essentially every communication with a provider about … Focused Assertive Communication For Nurses (Presentation 2) Answer Key Item Correct Response … So many things affect warfarin therapy, that essentially every communication with a provider about

254. Improving-Facnotes (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
     May 01, 2017 - In this section, we will discuss the meaning of communication, barriers to effective communication, and … the impact of poor communication on patient outcomes. … Slide 48 SAY: Another way to improve communication is closed-loop communication. … We will discuss how closed-loop communication enhances team communication and we’ll listen to an example … teamwork and communication.

255. Long-Term Care Safety Toolkit Modules | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html
     May 01, 2017 - embedded in PowerPoint slide set:        Enabling the Team        Teamwork and Support        Open Communication … Teamwork and Communication Provides evidence on why teamwork and communication enhances resident safety … , lists barriers, and offers solutions to overcome barriers to effective teamwork and communication. …        Communication and Engaging the Family        Communication in Action        Communication …        Communication and Engaging the Family        Communication in Action        Communication

256. TeamSTEPPS for Diagnosis Improvement: Knowledge Assessment (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dxsafety-knowledge-assessment.pdf
     February 01, 2022 - Mutual support, coaching, communication, problem solving. b. … Leadership, situation monitoring, mutual support, communication. d. … Coaching, leadership, communication, mutual support. 3. … Module 3: Communication 5 A. … Module 3: Communication 18 A.

257. Optimizing Safety of Mother and Neonate in a Mixed Methods Learning Laboratory | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/resources/learning-lab/optimizing-safety-long-desc.html
     June 01, 2020 - The specific aims were to: Study how flow of communication may affect patient safety. … Internal Communication. … Internal Communication. Patient Safety Learning Laboaratories In-Person Meeting Report. … Internal Communication. PSLL CONNECT Newsletter: Issue 5. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL CONNECT Newsletter: Issue 2. AHRQ, Rockville, MD, 2018.

258. TeamSTEPPS® Diagnosis Improvement: Module 1 Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module1-presenters-notes.pdf
     January 12, 2022 - Appropriate communication can mitigate diagnostic errors. … • Use concise, structured communication techniques. … • TeamSTEPPS can improve teamwork and communication, and effective communication supports the diagnostic … • TeamSTEPPS can improve teamwork and communication, and both effective communication and strong … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication

259. Medication Dashboard Data 2024 (xls file)
     www.ahrq.gov/sites/default/files/wysiwyg/npsd/Medication_Dashboard_Data_2024.xlsx
     January 01, 2024 - patient Human Factors 32 45.7% Allergen to the patient Multiple 23 32.9% Allergen to the patient Communication … immediate release) Other 729 73.0% Incorrect dose(s) Human Factors 2,495 11.7% Incorrect dose(s) Communication … course of therapy Human Factors 279 9.6% Incorrect duration of administration or course of therapy Communication … 2,073 71.0% Incorrect medication/substance Human Factors 610 11.8% Incorrect medication/substance Communication … Incorrect rate Human Factors 320 11.9% Incorrect rate Staff qualifications 44 1.6% Incorrect rate Communication

260. Introducing the Child HCAHPS® Survey Database webcast-Toomey-2 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-benefits-participation.pdf
     January 01, 2019 - /www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/index.html 24 Case Study #1: Improving Communication … with Nurses Goal: • Improve Child HCAHPS nurse-child communication scores above 75th percentile … Intervention: • Communication bundle ► Bedside nurse shift reporting, whiteboards, scripting Outcome … Measures: • Child HCAHPS scores for two communication questions: ► 1) How often the nurse listened … Impacting the Patient’s Experience in a Children’s Hospital Using a Communication Bundle Strategy.