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221. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
     August 01, 2021 - Improving Communication With Providers Improving Communication with Nurses Using a Communication Bundle … Strategy In this quality improvement (QI) initiative, a communication bundle strategy intervention … , and scripting resulted in improved Child HCAHPS scores on communication at the bedside and parents’ … perception of nurse-child communication. … Impacting the Patient’s Experience in a Children’s Hospital Using a Communication Bundle Strategy.

222. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/theresa-famolaro-slides-12-45.pdf
     July 22, 2019 - harm through the use of a surgical safety checklist ► Improve safety culture through teamwork and communication … Communication About Patient Information 2. Communication Openness 3. … Patient Safety • Near-Miss Documentation • Overall Rating on Patient Safety (Excellent to Poor) • Communication … ASC Composite Results % Positive Response Organizational Learning--Continuous Improvement 92% Communication … Communication About Patient Information 2. Communication Openness 3.

223. PowerPoint Presentation
     www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-slides.pptx
     June 01, 2021 - PowerPoint Presentation Improving Teamwork and Communication Long-Term Care AHRQ Safety Program for … Message received (but distorted) Improving Teamwork 6 Process of Communication, Continued2 … Improving Teamwork 10 Case 1 — SBAR4 Improving Communication in a Brief and Timely Manner Situation … Approach that impairs communication 15 Improving Teamwork 15 Elements of Appropriate Assertion … Communication failure: basic components, contributing factors, and the call for structure.

224. Best Practices for Promoting Mental Health and Emotional Well-Being Among Nursing Home Staff (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/mental-health-and-emotional-wellbeing.pdf
     March 01, 2022 - Make it known that leadership and administration are committed to regular communication through ongoing … COMPASSIONATE COMMUNICATION Encourage staff to use compassionate communication. … Compassionate communication directs people to focus on their observations and feelings, and to ask for … Compassionate communication has four steps: 1. Observations 2. Feelings 3. Needs 4. … Leaders can model compassionate communication during staff meetings, rounds, and huddles.

225. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - Access Office Staff Care coordination Integral: Communication Discussing COVID Providers … may spend less time, but it’s okay Masks can make communication difficult Providers remain responsive … and kind despite pandemic Proximal Proximal Communication: Reassuring, insufficient, useful … Proximal Communication: Reassuring, insufficient, useful Access: Working, difficult, delayed … , necessary, hard Proximal Communication: Reassuring, insufficient, useful Access: Working,

226. Introduce CUSP
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/learn/learncusp.pptx
     April 01, 2011 - Empower others to act Assemble the Team Identify Defects Through Sensemaking Implement Teamwork and Communication … Step 6: Generate short term wins Implement Teamwork and Communication Step 7: Consolidate gains and … Develop a communication plan. … Recognize the importance of effective communication Identify barriers to communication Describe the … connection between communication and medical error Identify and apply effective communication strategies

227. Next Steps and a Call to Action | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-care-transitions6.html
     June 01, 2023 - Explicitly mentioning diagnostic uncertainty Nonlinear care pathways Uncertainty communication … checklists Lack of shared mental model Standardized communication tools ICU … Encounter brevity Standardization of processes High patient acuity Standardized communication … tools Lack of shared mental model Standardized communication tools Coordination … between multiple specialties Standardized communication tools Inpatient to outpatient

228. TeamSTEPPS for Improving Diagnosis Participant Workbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dxsafety-particpant-workbook.pdf
     February 04, 2022 - Appropriate communication can mitigate diagnostic errors, so it is important to tailor the communication … Communication (team engagement in setting goals and using standard communication tools) Rating a. … record, face-to-face communication). … Communication 3. Leadership 4. … Module 2: Diagnostic Team Structure Module 3: Communication To Improve Diagnosis Module 3: Communication

229. Learn Module Alternate Text | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/learn/alt-text.html
     April 01, 2013 - Step 6: Generate short term wins Implement Teamwork and Communication Step 7: Consolidate … Develop a communication plan. … ‘Develop a communication plan’ links to CUSP modules ‘Assemble the Team,’ ‘Engage the Senior Executive … Slide 25 Implement Teamwork and Communication Recognize the importance of effective communication … Identify barriers to communication Describe the connection between communication and medical error

230. Strategy 2: Communicating for Improve Quality (Tool 6) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
     June 02, 2025 - • Foundation of all interactions with patients and families • Research shows patient-centered communication … , functioning, and pain control – Patient experience • [Insert hospital goal / data related to communication … says just as much as verbal communication 23 Strategy 2: Communicating to Improve Quality Training … Why focus on communication? What is the patient and family experience at our hospital? … (continued) Communicating�to Improve Quality What is the communication packet?

231. Final Progress Report: Simulation Training For Rapid Assessment And Improved Teamwork (STRAIT) (pdf file)
     www.ahrq.gov/sites/default/files/2024-01/weinger-report.pdf
     January 01, 2024 - PACU culture of communication improved on some but not all elements. … events reported to The Joint Commission (personal communication, Margaret VanAmringe, February 2, … Clinician communication is essential for establishing a culture of safety (Singer, 2003). … Communication Culture Survey We administered a communication culture survey to all anesthesia providers … Data Analysis–Communication Culture Survey (CCS) The Communication Culture Survey is a 14-item instrument

232. Chapter 6. Measure Maps and Profiles (continued, 22) | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6u.html
     June 01, 2014 - Communication with Referring Physicians Practice Improvement Module (CRP-PIM) 78. … Temkin-Greener, personal communication, September 1, 2010). This instrument contains 81 items. … Mapping: Establish accountability or negotiate responsibility: 9.4 Communicate: Interpersonal communication … Stumbo, personal communication, July 26, 2011) and is available in English and Spanish versions. 1 … Stumbo, personal communication, July 26, 2011).

233. Recognizing and Supporting Nurses in Diagnostic Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/nurse-role-dxsafety3.html
     September 01, 2022 - Enhancing nurse, patient, and healthcare teamwork and communication. … Domain 3: Enhancing Teamwork and Communication Between Nurses, Patients, and the Healthcare Team Communication … communication standards for their workflow and setting, and promote nurses’ commitment and adherence … to communication best practices. … gaps and achieve communication best practices.

234. TeamSTEPPS Pocket Guide (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
     May 01, 2023 - ......................1 Key Skills ..............................................................3 Communication … Framework and Competencies Page 3 Key Skills Communication A verbal and nonverbal process by which … Communication Page 4 Communication Communication involves two or more people continuously sharing information … Communication Page 6 Closed-Loop Communication Using verbal feedback to ensure that messages … Page 7 Check-Back A closed-loop communication strategy used to ensure that information conveyed by

235. Learn About CUSP | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/learn/sl-cusp.html
     December 01, 2012 - Implement Teamwork and Communication Slide 26. … Develop a communication plan. … Implement Teamwork and Communication. Apply CUSP. … Implement Teamwork and Communication Recognize the importance of effective communication. … Identify barriers to communication.

236. Hospital-Level Gap Analysis for MRSA and SSI Prevention (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/132-gap-analysis-hospital-level.pdf
     April 01, 2025 - with surgeons to identify cases  Communication with patients via letters after discharge to identify … with surgeons to identify cases  Communication with patients via letters after discharge to identify … with surgeons to identify cases  Communication with patients via letters after discharge to identify … with surgeons to identify cases  Communication with patients via letters after discharge to identify … with surgeons to identify cases  Communication with patients via letters after discharge to identify

237. Presentation Slides | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/apply/sl-cusp.html
     December 01, 2012 - Implement Teamwork and Communication Slide 24. The Keys to Effective Communication Slide 25. … Implement Teamwork and Communication 2 Recognize the importance of effective communication. … Identify barriers to communication. … Describe the connections between communication and medical error. … TeamSTEPPS Fundamentals Course: Module 6 Communication.

238. Module 5: Resident and Family Engagement: Material Use Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/guide.html
     March 01, 2017 - Video 1.2: Communication and Engaging the Family Communicating With Residents and Families … : Ideas and Challenges * Slides 20–28 Video 1.3: Communication in Action Engagement … Materials: Slides 14–19, Get To Know Your Health Care Team tool, Staff Communication video, Communication … Discuss opportunities to improve communication with all residents and family. … Materials: Slides 20–28, Communication in Action video Audience: All staff, including administrators

239. Development of the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith2slides.pdf
     June 02, 2025 - Communication About Patient Information 2. Communication Openness 3. … Patient Safety Near-Miss Documentation Overall Rating on Patient Safety (Excellent to Poor) Communication … ASC Composite Results % Positive Response Organizational Learning--Continuous Improvement 92% Communication … 78% Staffing, Work Pressure, & Pace 76% 24 24 Top Performing Items % Positive Response Communication … 59% 29% 8% 3% 1% Always Most of the time Sometimes Rarely Never 88% positive 29 29 Communication

240. TeamSTEPPS® Diagnosis Improvement: Module 1 Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module1-presenters-notes.pdf
     January 12, 2022 - Appropriate communication can mitigate diagnostic errors. … • Use concise, structured communication techniques. … • TeamSTEPPS can improve teamwork and communication, and effective communication supports the diagnostic … • TeamSTEPPS can improve teamwork and communication, and both effective communication and strong … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication