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221. PowerPoint Presentation
     www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-slides.pptx
     June 01, 2021 - PowerPoint Presentation Improving Teamwork and Communication Long-Term Care AHRQ Safety Program for … Message received (but distorted) Improving Teamwork 6 Process of Communication, Continued2 … Improving Teamwork 10 Case 1 — SBAR4 Improving Communication in a Brief and Timely Manner Situation … Approach that impairs communication 15 Improving Teamwork 15 Elements of Appropriate Assertion … Communication failure: basic components, contributing factors, and the call for structure.

222. Appendix E. Category Definitions | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/engage/appe.html
     March 01, 2017 - Communication between patients and providers, health literacy Definition: Communication of necessary … Diagnostic errors, management of test results Definition: Errors in diagnosis, medication, and communication … technology can include mobile messaging, telemedicine, electronic health records, etc., to improve communication

223. Project Report - Lean Sigma
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/implement/teamwork.pptx
     January 01, 2007 - Project Report - Lean Sigma 1 1 Learning Objectives 2 Identify and apply effective communication … strategies from CUSP and TeamSTEPPS® Recognize the importance of effective communication Identify … barriers to communication Describe the connection between communication and medical errors 2 … Using the standards of effective communication, list three or four ways in which communication could … Debriefing Checklist: Is communication clear? Are roles and responsibilities understood?

224. Table 3. Relation Between the Care Coordination Measurement Framework and Other Key Sources | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter3tab3.html
     June 01, 2014 - coordination competency – communicates proficiently; care coordination function – manages continuous communication … NQF: Framework domain – Communication available to all team members, including patients and family. … Interpersonal Communication Coiera: All information exchanged in health care forms a “space”; the … communication space is the portion of all information interactions that involves direct interpersonal … NQF: Communication domain includes – availability of patient information, such as consultation reports

225. Chapter 6. Measure Maps and Profiles (continued, 17) | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6p.html
     June 01, 2014 - accountability or negotiate responsibility □     Communicate           Interpersonal communication … Establish accountability or negotiate responsibility: 2H, 2K Communicate: Interpersonal communication … Huber, personal communication, September 11, 2010). … as measured by a 16-item health care systems hassles scale. 3  CPCI scale scores for interpersonal communication … as the core elements of the 1978 IOM components of access, continuity, coordination, interpersonal communication

226. Tool: ANTICipate | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/anticipate.html
     May 01, 2023 - Tool: ANTICipate A dministrative data N ew clinical information T asks to be performed I llness severity C ontingency plans for changes

227. Tool: SHARQ | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sharq.html
     May 01, 2023 - Tool: SHARQ S ituation H istory A ssessment R ecommendations/Result Q uestions

228. Tool: Call-Out | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.html
     May 01, 2023 - Tool: Call-Out A call-out is a tool used to communicate important or critical information. Call-outs inform all team members simultaneously during situations. Critical information called out in these situations helps the team anticipate and prepare for vital next steps in patient care. They also benefit a recor…

229. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - Access Office Staff Care coordination Integral: Communication Discussing COVID Providers … may spend less time, but it’s okay Masks can make communication difficult Providers remain responsive … and kind despite pandemic Proximal Proximal Communication: Reassuring, insufficient, useful … Proximal Communication: Reassuring, insufficient, useful Access: Working, difficult, delayed … , necessary, hard Proximal Communication: Reassuring, insufficient, useful Access: Working,

230. Best Practices for Promoting Mental Health and Emotional Well-Being Among Nursing Home Staff (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/mental-health-and-emotional-wellbeing.pdf
     March 01, 2022 - Make it known that leadership and administration are committed to regular communication through ongoing … COMPASSIONATE COMMUNICATION Encourage staff to use compassionate communication. … Compassionate communication directs people to focus on their observations and feelings, and to ask for … Compassionate communication has four steps: 1. Observations 2. Feelings 3. Needs 4. … Leaders can model compassionate communication during staff meetings, rounds, and huddles.

231. Session 1 | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess1.html
     October 01, 2014 - Return to Contents   Communication: A Skill You Can Learn What is communication? … One kind of communication is "verbal." … Good communication is part of a safe environment. Good communication is a skill you can learn. … Stages of Communication: Giving and Receiving Three Parts of Communication Giver of Information … Barriers to Communication Sometimes communication may not go well or may break down completely.

232. Final Progress Report: SAFER: Standardizing Admissions for Elderly residents (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/19604-Coburn-report.pdf
     January 01, 2013 - Key Words: patient safety, communication, rural, elderly, transfers 2 PURPOSE Objectives of Study … This “siloed” approach contributes to communication problems when patients travel between settings and … • Patient transfer communication has improved along with communication about other issues that impact … Significant misinformation and misunderstanding existed among the participants regarding regulations … An extended care facility-to-emergency department transfer form improves communication.

233. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/theresa-famolaro-slides-12-45.pdf
     July 22, 2019 - harm through the use of a surgical safety checklist ► Improve safety culture through teamwork and communication … Communication About Patient Information 2. Communication Openness 3. … Patient Safety • Near-Miss Documentation • Overall Rating on Patient Safety (Excellent to Poor) • Communication … ASC Composite Results % Positive Response Organizational Learning--Continuous Improvement 92% Communication … Communication About Patient Information 2. Communication Openness 3.

234. Child HCAHPS NFT State Simulation (xls file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/nft-state-simulation.xlsx
     February 19, 2021 - , [0.64 - 0.8] 0.65 (0.06), [0.58 - 0.71] 0.66 (0.07), [0.55 - 0.73] 0.67 (0.11), [0.5 - 0.86] Communication … with doc, cg 0.04655(0.01463) 0.002334(0.006745) 0.0469(0.01396) 0.002599(0.005817) Communication with … nurse, cg 0.03994(0.01136) 0(.) 0.03861(0.01141) 0.001629(0.004372) Communication with doc, child 0.03891 … (0.01721) 0.009329(0.01188) 0.04916(0.01704) 0() Communication with nurse, child 0.01676(0.01202) 0.01351 … (0.01164) 0.03053(0.01455) 0.001808(0.005002) Communication about rx 0.04907(0.01549) 0.01429(0.01261

235. Module: Daily Goals During Interdisciplinary Rounds
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/dailygoals-rounds-slides.pptx
     January 01, 2017 - Improving communication in the ICU using daily goals. J Crit Care. 2003 Jun;18(2):71-5. … Improving communication in the ICU using daily goals. J Crit Care. 2003 Jun;18(2):71-5. … The daily goals communication sheet: a simple and novel tool for improved communication and care. … Improving communication in the ICU using daily goals. J Crit Care. 2003 Jun;18(2):71-5. … The daily goals communication sheet: a simple and novel tool for improved communication and care.

236. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
     August 01, 2021 - Improving Communication With Providers Improving Communication with Nurses Using a Communication Bundle … Strategy In this quality improvement (QI) initiative, a communication bundle strategy intervention … , and scripting resulted in improved Child HCAHPS scores on communication at the bedside and parents’ … perception of nurse-child communication. … Impacting the Patient’s Experience in a Children’s Hospital Using a Communication Bundle Strategy.

237. Language, Literacy, and Communication Regarding Medication in an Anticoagulation Clinic: Are Pictures Better Than Words? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Schillinger.pdf
     January 01, 2004 - Language, Literacy, and Communication Regarding Medication in an Anticoagulation Clinic: Are Pictures … 199 Language, Literacy, and Communication Regarding Medication in an Anticoagulation Clinic: Are … communication has been shown to predict discordance.4 We are unaware of any study that evaluated … , particularly for patients with communication barriers. … may be especially beneficial for patients with communication barriers.

238. Activity Guides 8-11 | Agency for Healthcare Research and Quality
     www.ahrq.gov/health-literacy/professional-training/pharmacy/guide-8-11.html
     September 01, 2020 - in Pharmacy   Activity 8: Using and Teaching the Teach-Back Method Topic: Improving Communication … Relevant PowerPoint® Slides: Health Literacy in Pharmacy: Communication Strategies . … Define three reasons to train staff in communication skills. … Relevant PowerPoint® Slides: Health Literacy in Pharmacy: Communication Strategies . … Relevant PowerPoint® Slides: Health Literacy in Pharmacy: Communication Strategies .

239. Final Progress Report: Enhancing the Safety of Warfarin in the Nursing Home (pdf file)
     www.ahrq.gov/sites/default/files/2024-01/gurwitz-report.pdf
     January 01, 2024 - Intervention facilities received a warfarin management communication protocol using the “Situation, … to communication, logistic challenges, lack of professionalism, and language barriers. … interventions to improve quality of nurse-physician communication. … intervention to improve nurse-physician telephone communication in 26 Connecticut NHs. … Template for SBAR communication 16

240. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
     April 30, 2013 - Effective communication can improve: Patient outcomes. … What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … or clinician communication training?