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101. Findings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/candor-demo-program/plan-grants/findings.html
     August 01, 2022 - References Improving Communication Four planning grants (Carilion Medical Center, University … of Washington, University of Utah, and Sanford Research) addressed improved communication by assessing … attitudes toward error and harm disclosure and by implementing communication interventions in clinical … The training did not change participant attitudes about communication and teamwork skills, but it did … and providers can help hone communication improvement efforts.

102. TeamSTEPPS® Helps St. Louis Hospital Keep C-Section Rate Low | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201904.html
     June 01, 2019 - Louis used AHRQ’s TeamSTEPPS training to improve their teamwork and communication, helping them to … TeamSTEPPS is an evidence-based teamwork and communication system designed to improve quality, safety … high reliability organizations, huddles are used to improve safety in hospitals, mainly by fostering communication … Huddles help reduce communication errors and provide debriefing opportunities to learn from incidents … These successes rest on an important element: communication that is effective and ongoing.

103. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/toolkit/shadowing.html
     December 01, 2012 - The shadower will observe oral and written communication practices and problems and the effect they have … Purpose of tool: This tool offers a structured approach to identify, and then improve, communication … Discuss with the provider you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … What suggestions do you have for improving teamwork and communication?

104. Obsrounds (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/obsrounds.doc
     June 02, 2025 - Poor communication among staff is a root cause of many patient adverse and sentinel events. … Communication among disciplines can be improved if viewed through the eyes of an objective observer. … Observational rounds are a teamwork and communication tool to objectively assess and improve teamwork … not clearly expressed). · Who was explicit or implicit in their communication? … · Did the interaction style or communication change between providers? IV.

105. Chapter 6. Measure Maps and Profiles (continued, 24) | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6w.html
     June 01, 2014 - Singer, personal communication, September 23, 2013). … Singer, personal communication, April 11, 2013). … Survey items are grouped together into six validated sub-scales: (1) access and communication, (2) patient … Chen, personal communication, May 13, 2013). 1 Date: Measure released in 2012. 1 Perspective: Patient … Chen, personal communication, May 13, 2013).

106. Section 7E (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-e.pdf
     June 02, 2025 - Preferred Language UNADJUSTED ANALYSIS English (12001) Spanish (1018) P-Value Nurse-parent communication … 80.8% 81.4% .57 Doctor-parent communication 82.2% 83.3% .27 Communication about medicines 79.9% … 70.1% 68.9% .54 Doctor-child communication 66.3% 70.0% .07 Involving teens in care 70.7% 77.9% … 81.4% 80.9% .59 Doctor-parent communication 82.2% 83.3% .26 Communication about medicines 79.4% … 70.7% 68.3% .20 Doctor-child communication 67.0% 69.4% .22 Involving teens in care 72.5% 76.2%

107. Section 6A (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-a.pdf
     June 02, 2025 - .80 Doctor-parent communication .73 Communication about medicines .91 Informed about child’s care … with providers .82 Preparing to leave hospital .87 Informed in Emergency Room .74 Nurse-child communication … .77 Doctor-child communication .84 Involving teens in care .66 Mistakes and concerns .90 Call … 3 .93 Doctor-parent communication 3 .92 Communication about medicines 4 .73 Informed about child … ’s care 2 .87 Preparing to leave hospital 5 .89 Nurse-child communication 3 .88 Doctor-child communication

108. Appendix 2-B. Pre/Post-Test Questions and Answers for Module 2 | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmodap2b.html
     October 01, 2014 - Steps in good communication include: Setting the stage, finding out what the coworker understands … , giving the information, understanding the coworkers' perspective, and ending the communication with … CUS is another communication tool. … Answer: a Steps in good communication include: Setting the stage, finding out what the coworker … Answer: a CUS is another communication tool.

109. Section 7B (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-b.pdf
     June 02, 2025 - CCIs) UNADJUSTED ANALYSIS No CCIs (7776) 1 CCI (1075) 2+ CCIs (434) P-Value Nurse-parent communication … 80.1% 82.1% 80.1% .17 Doctor-parent communication 82.0% 82.4% 83.0% .78 Communication about medicines … 69.8% 71.7% 69.0% .44 Doctor-child communication 66.4% 67.0% 66.4% .94 Involving teens in care 71.7% … 81.1% 81.7% 79.6% .54 Doctor-parent communication 82.3% 82.2% 83.0% .88 Communication about medicines … 70.1% 71.4% 68.9% .59 Doctor-child communication 65.2% 66.8% 67.8% .44 Involving teens in care 70.6%

110. Office of Communications (OC) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/centers/ockt/index.html
     February 01, 2025 - The OC promotes the communication of information to both internal and external customers.

111. Improving Teamwork and Communication | Agency for Healthcare Research and Quality
     www.ahrq.gov/antibiotic-use/long-term-care/safety/teamwork.html
     June 01, 2021 - Improving Teamwork and Communication After viewing or presenting this presentation, viewers … ituation; B ackground of the change; A ssessment or appearance; and R equest for action), to improve communication … Improving Teamwork and Communication – Slides (PPTX, 2.9 MB) Improving Teamwork and Communication

112. Module 1: Communication and Optimal Resolution (CANDOR) Toolkit Module 1: An Overview of the CANDOR Process
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module1/module1-overview.pptx
     June 02, 2025 - Module 1: Communication and Optimal Resolution (CANDOR) Toolkit Module 1: An Overview of the CANDOR Process … Communication and Optimal Resolution (CANDOR) Toolkit Module 1: An Overview of the CANDOR Process … Module 1 3 CANDOR stands for Communication and Optimal Resolution. … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay “on message.”

113. Final Progress Report: Deployment of Enhanced Critical Imaging Result Notification (DECIRN) (pdf file)
     www.ahrq.gov/sites/default/files/2025-03/lacson2-report.pdf
     January 01, 2025 - to enhance critical imaging result communication. … Keywords: critical result, communication system, communication policy, patient safety Purpose The … Evaluate an enterprise-wide critical result communication policy for enhancing communication of CIR; … Timeliness was defined by the specific alert level communication policy. … Using IT to Improve Results Communication, Including Critical Results.

114. Section 7C (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-c.pdf
     June 02, 2025 - 82.4% 82.6% 81.7% 80.1% 78.0% <.001 Doctor-parent communication 85.2% 85.0% 83.3% 80.7% 78.8% <.001 … Communication about medicines 80.3% 80.1% 81.0% 78.8% 78.3% .003 Informed about child’s care … 73.6% 74.3% 72.0% 67.8% 63.7% <.001 Doctor-child communication 75.2% 71.3% 68.8% 64.1% 59.2% <.001 … Communication about medicines 80.7% 80.4% 80.9% 78.5% 78.0% <.001 Informed about child’s care … 73.1% 74.5% 72.5% 67.6% 63.6% <.001 Doctor-child communication 74.4% 71.8% 69.5% 64.1% 58.9% <.001

115. Section 7D (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-d.pdf
     June 02, 2025 - 80.1% 81.9% 83.1% 83.6% 79.8% .001 Doctor-parent communication 81.7% 82.7% 84.0% 85.2% 83.7% .005 … Communication about medicines 78.9% 81.1% 81.7% 84.5% 81.0% <.001 Informed about child’s care 70.5% … 69.0% 71.3% 73.7% 75.2% 72.7% <.001 Doctor-child communication 65.8% 65.8% 73.1% 72.1% 70.3% <.001 … 79.6% 81.5% 82.8% 83.2% 81.4% <.001 Doctor-parent communication 81.5% 82.2% 83.8% 85.0% 84.9% .001 … Communication about medicines 79.7% 81.3% 81.2% 84.1% 80.9% <.001 Informed about child’s care

116. Section 7A (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-a.pdf
     June 02, 2025 - 88.4% 71.7% 83.0% 82.3% 80.5% 80.4% <.001 Doctor-parent communication 89.2% 76.6% 85.9% 84.6% 81.5% … 81.3% <.001 Communication about medicines 80.0% 76.2% 78.3% 78.6% 80.5% 81.9% .002 Informed about … 80.2% 64.4% 74.4% 72.1% 69.1% 69.6% <.001 Doctor-child communication 77.0% 66.7% 72.3% 70.1% 65.2% … 88.3% 72.7% 82.2% 82.1% 80.4% 80.5% <.001 Doctor-parent communication 88.7% 77.7% 85.0% 84.8% 81.6% … 78.4% 65.8% 73.6% 73.3% 69.3% 69.4% <.001 Doctor-child communication 74.5% 67.7% 71.4% 71.1% 65.6%

117. Conclusion | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2concl.html
     October 01, 2014 - A safe environment is based on good communication. … Communication skills can be learned. … We all face barriers to communication. … Communication skills can be learned. We all face barriers to communication. … Effective communication means speaking and listening.

118. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
     August 01, 2022 - Define the elements of disclosure communication. … Identify the essential role of communication throughout the CANDOR process. … There are several reasons this communication is so vital to the CANDOR process. … What could be done to improve the disclosure communication? … This conversation sets the stage for future communication.

119. Final Progress Report: Communication to Prevent and Respond to Medical Injuries: WA State Collaborative (pdf file)
     www.ahrq.gov/sites/default/files/2024-01/gallagher1-report.pdf
     January 01, 2024 - Communication training design and conceptual model The quality of communication within a healthcare organization … Team Communication Training – Design, Implementation, and Evaluation The goal of our team communication … Participants in team communication and error disclosure training TEAM COMMUNICATION ERROR DISCLOSURE … Communication Training Evaluation Evaluation of TeamSTEPPS communication training and the effectiveness … Communication training design and conceptual model IV. Communication Training Evaluation V.

120. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
     December 01, 2022 - with parent ► Communication with child ► Attention to safety and comfort ► Hospital environment ► Hospital … with Parent: Keeping you informed about your child’s care 72% Communication with Child: How well nurses … with Nurses Goal: • Improve Child HCAHPS nurse-child communication scores above 75th percentile … Measures: • Child HCAHPS scores for two communication questions: ► 1) How often the nurse listened … Impacting the Patient’s Experience in a Children’s Hospital Using a Communication Bundle Strategy.