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41. Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/news/newsletters/e-newsletter/845.html
    January 01, 2023 - Home News Newsletter AHRQ News Now Open Communication … [PDF, 15.5 MB]) Today's Headlines: Open Communication, Involvement in Quality Improvement Reduces … Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds Open … communication among nurses and greater involvement in quality improvement efforts were related to not … More open communication among nurses and unit-level teamwork were also associated with not being burned

42. Mod5-Disclosure-Checklist (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - individuals who are conducting initial or followup disclosure conversations, including key disclosure communication … Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete 3 Part II - Disclosure Communication Get Ready ■ Review the event … Discuss what went well and what could be done going forward to enhance communication.

43. Acknowledgments | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/acknowledgements.html
    August 01, 2022 - Events Education & Training Resources Acknowledgments AHRQ Communication … and Optimal Resolution Toolkit The Communication and Optimal Resolution (CANDOR) process was funded … Association, to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … M.D., J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

44. Develop a Culture of Safety Around Antibiotic Prescribing | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/antibiotic-use/acute-care/safety/index.html
    June 01, 2021 - Safety Around Prescribing Improving Antibiotic Use is a Patient Safety Issue Improving Communication … They discuss how to present antibiotic use as a patient safety issue, how to improve communication and … Making the Case That Improving Antibiotic Use Is a Patient Safety Issue Improving Communication and

45. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Communication with Parent B-1 Table B-2. Communication with Child B-2 Table B-3. … with Parent Communication Between You and Your Child’s Nurses 84% Communication Between You and Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 83% 79% 84% Communication … with Parent Communication Between You and Your Child’s Nurses 82% 83% 85% 86% 86% 84% Communication … Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication

46. TeamSTEPPS Fundamentals Course: Module 1 | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1worksheet.html
    March 01, 2014 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Coordinating Team     Ancillary Team / Support Services     Administration     Module 3: Communication … Is your teamwork issue related to communication? |__| Yes |__| No 2. … If yes, what is the communication issue?   3.

47. Distributed Cognition and the Role of Nurses in Diagnostic Safety in the Emergency Department (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
    August 01, 2022 - The explicit role of communication in diagnostic processes, as well as the impact of suboptimal communication … Information flow Optimize information flow by improving communication. … Interdisciplinary communication: an uncharted source of medical error? … Communication failures: an insidious contributor to medi- cal mishaps. … Ten best practices for improving emergency medicine provider–nurse communication.

48. TeamSTEPPS Fundamentals Course: Module 1 | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1evidencebase.html
    March 01, 2014 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Robertson, et al., 2010 20 ; McIntyre & Salas, 1995 16 ; Porter, et al., 2003 17 Communication The … Transfer of crew resource management training: a qualitative study of communication and decision making … Physician communication and patient adherence to treatment: a meta-analysis. … Improving communication in the ICU using daily goals. J Crit Care 2003;18(2):71-5.

49. TeamSTEPPS Teamwork Performance Observation Tool (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
    May 31, 2023 - Communication Rating a. Provides brief, clear, specific, and timely information to team members b. … call-outs, and handoff techniques to communicate effectively with team members Comments: Overall Rating – Communication … Fosters communication to ensure that team members have a shared mental model Comments: Overall Rating

50. TO (doc file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d8_combo_projectevaluation.docx
    May 25, 2016 - Determine whether internal and external communication plans need to be developed. … COMMUNICATION a. … Is there an internal communication plan to inform leadership, management, and staff of project results … Is there an external communication plan to inform accrediting organizations and other stakeholders of … Briefly describe ideas for internal and external communication plans:

51. Toolkit for Improving Perinatal Safety | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
    July 01, 2023 - labor and delivery (L&D) units and decrease maternal and neonatal adverse events resulting from poor communication … The SPPC is organized around three program pillars, which include: Teamwork and Communication skills, … The toolkit helps L&D units improve patient safety, team communication, and quality of care for mothers … Toolkit for Improving Perinatal Safety The Toolkit is organized around three pillars—Teamwork and Communication … Teamwork and Communication for Perinatal Safety Perinatal Safety Strategies In Situ Simulation

52. TeamSTEPPS Training Evaluation Form (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-course-evaluation-form.pdf
    June 01, 2023 - 1 2 3 Comments: Module 1: Communication Instructor Name: Poor Good Excellent To what extent … Describe how communication affects team processes and outcomes 1 2 3 2. … Define effective communication 1 2 3 3. Identify communication challenges 1 2 3 4. … Identify TeamSTEPPS tools and strategies that can improve a team’s communication 1 2 3 To what extent

53. Diagnostic Safety Resource List (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-resources.pdf
    May 01, 2023 - extent to which their organizational culture supports the diagnostic process, accurate diagnoses, and communication … Provider and Staff Communication Around Diagnosis 1. … • An evidence-based teamwork system to improve communication and teamwork skills among healthcare … Provider and Staff Communication Around Diagnosis 1. … SBAR Technique for Communication: A Situational Briefing Model 5.

54. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
    March 01, 2020 - Improving Communication—Improving Care. … How health care organizations can ensure effective, patient-centered communication with people from diverse … Better communication and overall experience. … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

55. Tools To Improve Diagnostic Safety | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - assess the extent to which their organizations support the diagnostic process, accurate diagnoses, and communication … Promote better communication among patients, family members, and health care professionals from the point … Resources To Facilitate Communication Between Patients and Clinicians : From the IOM report, "Improving … implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … The Toolkit for Engaging Patients To Improve Diagnostic Safety is designed to promote enhanced communication

56. Educational Bundles | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/hai/quality/tools/cauti-ltc/education-bundles.html
    February 01, 2019 - Communication and Teamwork Communication Strategies Describes how barriers to effective communication … impact the safety culture in an LTC facility, and provides TeamSTEPPS© tools and strategies to improve communication … An activity, including a role play, is included to practice communication skills surrounding urine culturing … prescribe antibiotics, explains why and how to document signs and symptoms, and describes how to use communication … A case study and key accompany these materials to enhance knowledge and communication of the harms of

57. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
    January 01, 2022 - Ambulatory Surgery Center 2015 14 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Communication … About Error • Communication Openness • Organizational Learning—Continuous improvement • Overall Rating … the use of health IT affects patient safety, including: EHR system training, support and communication … Supplemental Items • For medical offices ► Focus on the diagnostic process, accurate diagnoses, and communication

58. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication

59. AHRQ's Making Informed Consent an Informed Choice: Training Modules for Health Care Leaders and Professionals | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/health-literacy/professional-training/informed-choice.html
    May 01, 2023 - AHRQ has developed two interactive training modules that teach clear, comprehensive, engaging communication … How to remove communication barriers. The importance of establishing efficient workflows. … Health care professionals who take the 1.5 hour module will learn: Clear communication strategies,

60. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/health-literacy/publications/ten-attributes.html
    January 01, 2024 - Health literacy leaders: make it clear that effective communication is a priority across all levels of … Informed Choice: Training Modules for Health Care Leaders and Professionals Strategies To Improve Communication … Health literate organizations simplify all communication to the greatest extent possible and verify comprehension … Effective spoken communication between patient and families and healthcare professionals and staff is … for Health Care Professionals Care Transitions From Hospital to Home: IDEAL Discharge Planning Communication