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221. CAHPS QI The Case for Improving Patient Experience (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - Larry Morrissey Well an example that we felt was real important is good communication surrounding the … visit and so we really focused on some of the communication questions like ‘did the provider listen … So we tried to look at things that were correlated with that and we felt the communication questions … Carla Zema We do know from analytic data that communication is one of the strongest drivers of that … Can you share a specific example of maybe how you looked at communication data and used it for quality

222. Coaching Feedback Form (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_feedback.pdf
     April 24, 2017 - Demonstrated Competency Coaching Criteria Yes No Comments/Suggestions Communication Communicating

223. TeamSTEPPS 2.0: Coaching Feedback Form (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
     March 20, 2014 - Demonstrated Competency Coaching Criteria Yes No Comments/Suggestions Communication Communicating

224. TeamSTEPPS Module 6: Mutual Support (Instructor Guide) (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
     February 19, 2014 - • Leadership, which facilitates teamwork through leaders’ effective communication with their team … Mutual support is moderated by communication, which influences the delivery and ultimate effectiveness … Style of communication: Personal style can have a significant influence on support actions taken by … – Sharing the effective communication technique with others will promote continuous learning B … In verbal communication, “CUS” and other signal phrases have a similar effect.

225. TeamSTEPPS 2.0: Instructor Manual | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps/instructor/contents.html
     July 01, 2015 - Worksheet Module 2: Team Structure Evidence Base Teams and Teamwork Exercise Sheet Module 3: Communication … Tab C: Fundamental Course Slides Module 1: Introduction Module 2: Team Structure Module 3: Communication

226. Engaging Patients and Families in Their Health Care | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/patient-safety/patients-families/index.html
     June 01, 2023 - Communication and Optimal Resolution (CANDOR) Toolkit The Communication and Optimal Resolution (CANDOR … Toolkit for Engaging Patients To Improve Diagnostic Safety This toolkit is designed to promote enhanced communication

227. Selected Best Practices and Suggestions for Improvement (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4v_combo_pdi10-sepsis-bestpractices.pdf
     May 17, 2016 - • Incorporate a mechanism for handoff communication between the emergency department and pediatric … • Equipment for blood draws • Appropriate medications, including antibiotics and vasopressors Communication … • Communication of critical lactate and blood culture results to team in a timely manner Authority … Items Additional Resources Systems/Processes Policies/Protocols Tools Staff Required Equipment Communication

228. Improving Health Information Technology (IT) Patient Safety: A Resource List for Users of the AHRQ Health Information Technology Supplemental Item Set (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/patient-safety-technology-resources.pdf
     May 01, 2023 - EHR System Support and Communication 3 Resources by Additional Measures 3 EHR Patient Safety and Quality … This web page provides a “downtime communication” template as well as customizable communication templates … EHR System Support and Communication 1. … Computerized Provider Order Entry With Decision Support, Test Results Reporting and Follow-Up, and Clinician Communication … EHR System Support and Communication 1.

229. The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
     March 01, 2023 - improving various aspects of patients' experience with care, including access to care and information (AC), communication … and Treatment for Minor Health Conditions ( PDF , 350 KB)—AC, PC Training To Advance Physicians' Communication

230. Guide To Implementing a Program To Reduce Catheter-Associated Urinary Tract Infections in Long-Term Care (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/implementing-guide.pdf
     March 01, 2017 - Teamwork and Communication provides evidence on why teamwork and communication enhance resident safety … , lists barriers, and offers solutions to overcome barriers to effective teamwork and communication. … • Team formation to plan and implement program • Excellent communication skills learned • Assess … Communication and Engagement To enhance communication skills, AHRQ’s TeamSTEPPS Long-Term Care version … Evaluating team engagement and communication with one another, residents, and families is an ongoing

231. Tool 7, The SHARE Approach, Taking Steps Toward Cultural Competence: A Fact Sheet (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
     April 01, 2014 - the patients you serve regarding cultural appropriateness, beliefs about health, and barriers to communication … Refer to Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers … clas.asp › The Culture, Language, and Health Literacy Overview video relays effective health care communication

232. Resource List - AHRQ Nursing Home Survey (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
     April 01, 2023 - Feedback and Communication About Incidents 1. … Communication Openness 1. … Communication Openness, #1, SBAR Technique for Communication: A Situational Briefing Model Composite … Communication Openness 1. … SBAR Technique for Communication: A Situational Briefing Model Composite Measure 11.

233. Special Edition – Patient Safety Awareness Week | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/news/newsletters/e-newsletter/854.html
     March 01, 2023 - Valdez notes that too often a lack of communication between clinicians and patients and poor coordination … The new research summary includes project findings, which address topics such as communication improvement … released Chartbook on Patient Safety underscores the need to address persistent harms caused by poor communication

234. The SHARE Approach—Taking Steps Toward Cultural Competence: A Fact Sheet | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-7.html
     September 01, 2020 - address the patients you serve regarding cultural appropriateness, beliefs about health, and barriers to communication … Refer to Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers … /clas.asp The Culture, Language, and Health Literacy Overview video relays effective health care communication

235. Previous Announcements About SOPS Surveys | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/sops/news/previous-announcements.html
     November 01, 2023 - extent to which a medical office’s culture supports the diagnostic process, accurate diagnoses, and communication … extent to which the organizational culture supports the diagnostic process, accurate diagnoses, and communication … organizational culture in medical offices supports the diagnostic process, accurate diagnoses, and communication

236. SRDR: Systematic Review Data Repository™ | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cpi/about/otherwebsites/srdr.ahrq.gov/index.html
     August 01, 2013 - A built-in messaging and communication system facilitates team coordination and communication with colleagues

237. Download Files: Long-Term Care | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps/longtermcare/downloads.html
     April 01, 2013 - (Zip file, 16.9 MB) Task Assistance video (Zip file, 4.5 MB) CUS video (Zip file, 7.5 MB) Communication … All Communication videos (Zip file, 66 MB) SBAR video (Zip file, 19.1 MB) Checkback video (

238. Major Nursing Home Quality Measurement Sets | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
     November 01, 2018 - The questionnaire asks residents to report on the nursing home environment, care, communication and respect … residents, this instrument asks the former residents to report on the nursing home environment, care, communication

239. Medical Journal Print Ad | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/questions/resources/print-journal.html
     November 01, 2020 - Glossary News Articles Research on Patient-Clinician Communication

240. Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/research/publications/search.html
     January 01, 2024 - diagnostic safety at intrahospital care transitions, from using data analysis tools to using structured communication … and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication