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21. Communication and Optimal Resolution (CANDOR) | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/index.html
    August 01, 2022 - Patient Safety News and Events Education & Training Resources Communication … This AHRQ toolkit, based on the CANDOR process, is intended to assist hospitals in implementing communication … Tool: Grand Rounds Facilitator Notes ( PowerPoint , 7.5 MB; PDF , 4 MB) Video: Introduction to Communication … : Response and Disclosure Response and Disclosure Facilitator Notes ( PowerPoint , 2 MB) Tool: Communication … Page last reviewed August 2022 Page originally created April 2016 Internet Citation: Communication

22. Tool: SBAR | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
    November 01, 2019 - Home TeamSTEPPS Program Curriculum Materials Module 1: Communication … following: SBAR is one of the most widely used TeamSTEPPS tools for many reasons: Structured communication … tools such as SBAR can enhance communication between members of the healthcare team. … After watching the video, consider: How did the SBAR technique improve communication between the nurse … https://www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html  

23. The SHARE Approach—Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
    September 01, 2020 - Communication barriers get in the way of good health care This guide offers tips for overcoming communication … The method of providing effective communication can vary. … Check off the strategies you will try. ___ Assess and record your patients' communication needs. … . ___ Train staff to better serve patients who have communication barriers.   … to communication.

24. SHARE Approach Workshop Curriculum | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
    September 01, 2020 - Module 3 Communication       Slide 3. Module 3—Purpose        Slide 4. … Communication Barriers and Solutions Communication Barriers and Solutions (20 minutes)        Slide … barriers, and describe how decision aids can enhance communication. … Say: Our second communication topic area is health literacy. … Helping Patients Decide: Ten Steps to Better Risk Communication.

25. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - The Problem Communication is a two-way street. … While the communication skills of physicians and other providers certainly play a large role in shaping … This intervention is simple, requires few resources, and is effective at generating communication and … Effective physician-patient communication and health outcomes: A review. … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

26. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
    December 01, 2022 - with providers Communication about self-management of diseases and conditions Communication about … medicines Communication about tests and test results Communication about forms Users of these … to the Health Literacy Items to identify factors that may be affecting their scores on the survey's communication … Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using medical … Measure the effect of behaviors that promote effective communication (e.g., confirming understanding

27. AHRQ Health Literacy Tools for Use in Pharmacies | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/health-literacy/improve/pharmacy/tools.html
    January 01, 2024 - Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List. … Health literacy tools to improve communication for providers of medication therapy management. … Explains techniques for pharmacy staff members to improve communication with patients who may have limited … Get started: Strategies to Improve Communication Between Pharmacists and Patients: Curriculum Guide … The following health literacy tools can improve communication with MTM patients.

28. Communication Strategies To Promote Resident Safety | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
    March 01, 2017 - helps facilities improve communication. … Slide 6: Effective Communication 3 Effective communication - Effective communication is complete, … Effective communication is clear. … And finally, effective communication is timely. … of communication?

29. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION Are there any barriers to communication? If yes, what are they? … COMMUNICATION Were staffing levels appropriate? … COMMUNICATION Was there something that prevented information from being communicated effectively … COMMUNICATION Was there a handoff involved in the event? What happened during the handoff?

30. Optimizing Safety of Mother and Neonate in a Mixed Methods Learning Laboratory | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/resources/learning-lab/optimizing-safety-long-desc.html
    June 01, 2020 - The specific aims were to: Study how flow of communication may affect patient safety. … Internal Communication. … Internal Communication. Patient Safety Learning Laboaratories In-Person Meeting Report. … Internal Communication. PSLL CONNECT Newsletter: Issue 5. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL CONNECT Newsletter: Issue 2. AHRQ, Rockville, MD, 2018.

31. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - Module 5: Response and Disclosure Communication. Module 6: Care for the Caregiver. … Introductory video titled, Introduction to Communication and Optimal Resolution (CANDOR) . … The three subgroups include: Communication Team . … This team has two sub-teams: Disclosure Communication . … Communication Assessment Guide . Case Scenarios: Handling Challenging Communications .

32. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
    July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Contents   Slide 4: Situation Monitoring Ensures new or changing information is identified for communication … Include patient or family in communication. … Lead to more effective communication. Enable back-up behaviors. … of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication

33. Pocket Guide: TeamSTEPPS: Strategies & Tools to Enhance Performance and Patient Safety (pdf file)
    teamstepps.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
    January 01, 2020 - Team Structure • Multi-Team System For Patient Care ..............................................7 Communication … It is based on team structure and four teachable-learnable skills: Communication, Leadership, Situation … 9 Communication SBAR A technique for communicating critical information that requires immediate … 10 Communication Call-Out Strategy used to communicate important or critical information • Informs … Nurse: “BP is 96/62” 11 Communication Check-Back Using closed-loop communication to ensure that

34. Teams, TeamSTEPPS, and Team Structures: Models for Functional Collaboration | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/teamstepps/events/webinars/feb-2017.html
    February 01, 2017 - Decisions and Communication Slide 32. Strengths of Holacracies Slide 33. … How communication flows . … Communication. Personal Accountability. … may be difficult Communication: Can be compromised by poor lateral communication and by filtering … Communication. Personal Accountability.

35. Long-Term Care Safety Toolkit Modules | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html
    May 01, 2017 - Teamwork and Communication Provides evidence on why teamwork and communication enhances resident safety … , lists barriers, and offers solutions to overcome barriers to effective teamwork and communication. …        Communication and Engaging the Family        Communication in Action        Communication … HTML )  (en español: Word , 2.38 MB)   Video clips embedded in PowerPoint slide set:        Staff Communication …        Communication and Engaging the Family        Communication in Action        Communication

36. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
    August 01, 2022 - In the CANDOR process, patient and family involvement is extensive and ongoing, and communication is … Typically, CANDOR events can be identified via verbal communication to risk management/patient safety … The CANDOR Response Team is also responsible for notifying the CANDOR Communication Lead that a CANDOR … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay "on message."

37. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
    April 30, 2013 - What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … Communication challenges for clinicians. … competencies or clinician communication training?

38. TeamSTEPPS Fundamentals Course: Module 1. Introduction | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/module1/igintro.html
    June 01, 2019 - Communication: Ask participants what information was communicated during the task and how it affected … Varying communication styles. Conflict. Lack of coordination and followup. Distractions. … — with 3 of 7 National Patient Safety Goals related to communication, including "Improve communication … Examine and adjust the team's physical workplace to optimize communication and coordination. … Use closed-loop communication. Learn from each performance outcome.

39. More Effort Is Needed To Ensure Patients Understand Doctors' Instructions (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - understand basic health information and services needed to make appropriate health decisions.”2 Several communication … Department of Health and Human Services programs: ◆ AHRQ funds many projects that support improved communication … patient-family-engagement/pfeprimarycare/index.html www.ahrq.gov/literacy https://www.niddk.nih.gov/health-information/communication-programs … how-talk-patients-about-prediabetes-diagnosis/use-teach-back-method https://www.niddk.nih.gov/health-information/communication-programs … Closing the loop: physician communication with diabetic patients who have low health literacy.

40. Mod5-Comm-Assessment (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Assessment Guide Communication and Optimal Resolution Toolkit 2 – Communication Assessment Guide … Communication Assessment Guide – 3 How to Administer the Communication Assessment Questionnaire The … Communication Assessment Guide – 5 4. … Communication Assessment Guide – 7 8. … assessing communication processes.