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181. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
     February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 5) Overview of Communication Competencies Effective … communication between clinicians, patients, and families can lead to better health care outcomes and … Invite the patient and family to use the white board as a communication tool.

182. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - The communication process with the health plan might then be the target of a separate change. 4.B.1 … Interpersonal communication works best when the people communicating the message are respected opinion … Communicate Internally One important step that is often neglected is the communication of successes … The organization's leaders can also: Use media and interpersonal communication to promote the work … A related practice is the communication of changes beyond the walls of the organization to members or

183. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 -  Better communication and overall experience. … Physician language ability and cultural competence: an exploratory study of communication with Spanish-speaking … Improving Communication— Improving Care. … How health care organizations can ensure effective, patient- centered communication with people from … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving

184. Leveraging Cultural Change to Reduce Urinary Catheter Use | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
     December 01, 2017 - Slide 11 FIndings Fostering change – overcoming barrier Communication- standardized processes … These boxes are labeled: (1) communication patterns and language, (2) feedback, reward, and corrective … promoting patient safety Organizational learning-continuous improvement Teamwork within unit Communication … openness Feedback and communication about error Nonpunitive response to error Staffing Hospital … 19 Using Results to Leverage Change Example- Hospital x Greatest opportunities: Feedback & Communication

185. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - organized by survey   Health Plan Survey Clinician & Group Survey Access to care C C Communication … between patients and providers C C Communication about costs of care S S Coordination of … Getting need care Getting care quickly Getting timely appointments, care, and information Communication … for improving the patient’s and consumer's experience of care organized by topic area (e.g., access, communication

186. Outpatient Medication Errors Prevalent Among Pediatric Leukemia, Lymphoma Patients | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/news/newsletters/e-newsletter/848.html
     January 01, 2023 - They found that failures in communication about changes in medication doses were common, and one in four … Researchers concluded that improvements addressing communication with and among caregivers should be … health services for patients with limited English proficiency; how an innovative artificial intelligence communication … Articles featured this week include: Improving communication from hospital to skilled nursing facility

187. Event Investigation and Analysis Guide: Appendix A | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apa.html
     August 01, 2022 - There was a breakdown in communication, and she wasn't told when a different concentration had been ordered … If the person stopped after the 3rd why, one might conclude that the root cause was a breakdown in communication

188. Improving Patient Experience | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - A Breakthrough Approach to Improving CAHPS Communication (Presentation)  ( 20:15 ). … Wendy Leebov, Ed.D, CEO of Leebov Golde & Associates, presents a Heart-Head-Heart Communication model … that can enhance patient experience and improve communication scores on patient experience surveys.

189. TeamSTEPPS Webinars | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps/webinars/index.html
     September 01, 2019 - The course focuses on enhancing communication and teamwork skills among office-based professionals to … TeamSTEPPS framework and fundamentals of TeamSTEPPS concepts and tools to facilitate better teamwork, communication … 200-, and 300-level skills will help organizations focus on moving their culture to one with improved communication … Using simulation to observe teamwork and communication to make iterative changes to the process was a … TeamSTEPPS key principles of team structure, leadership, situation monitoring, mutual support, and communication

190. Resource List - AHRQ Medical Office Survey (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - Communication About Error 1. … Communication Openness 1. … Communication About Error 1. Calibrate Dx: A Resource To Improve Diagnostic Decisions 2. … Communication Openness 1. … SBAR Technique for Communication: A Situational Briefing Model Composite Measure 3.

191. TeamSTEPPS 2.0 | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps/instructor/index.html
     August 01, 2022 - developed TeamSTEPPS ® , a teamwork system that offers a powerful solution to improving collaboration and communication … Patient safety experts agree that communication and other teamwork skills are essential to the delivery

192. Gap Analysis Facilitator's Guide | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
     August 01, 2022 - Education & Training Resources Gap Analysis Facilitator's Guide AHRQ Communication … Optimal Resolution Toolkit Purpose: To evaluate the extent to which current processes align with the Communication … should be comprised of individuals from the same key stakeholder group, to facilitate open and honest communication … relationship of the staff member(s) and supervisor, and determine whether it will allow for open and honest communication

193. Selected Best Practices and Suggestions for Improvement (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4g_combo_psi10-postopmetaderangement-bestpractices.pdf
     May 20, 2016 - Communication • Detailed communication between the provider, pharmacist, nurse, and patient (including … • Communication between patient, provider, nurse, and diabetes educator regarding patient education … Effectiveness of Action Items Additional Resources Systems/Processes Tools Staff Required Equipment Communication

194. TeamSTEPPS® Logo (Text Description) | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps/images/tslogotxt.html
     April 01, 2013 - Communication. Situation monitoring. Mutual support. … For example, if every member of the team has basic competency in situation monitoring and communication

195. The Culture of Culturing—The Importance of Knowing When To Order Urine Cultures | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/when-to-order/cultures-slides.html
     April 01, 2017 - Utilize evidence-based communication strategies to more effectively communicate urine culture practices … Slide 11: SBAR for Health Care Communication 4,5 SBAR is a TeamSTEPPs framework for team members … Communication: Instructor's Slides. TeamSTEPPS® Long-Term Care Version: Module 6 . … SBAR can be used to improve communication with residents and families. … Communication: Instructor's Slides. TeamSTEPPS® Long-Term Care Version: Module 6 .

196. AHRQ Impact Case Studies | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/news/newsroom/case-studies/index.html
     February 01, 2024 - Infections (CLABSI) (4) Children/Adolescents (34) Chronic Conditions (43) Clinician-Patient Communication … AHRQ Product(s): Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication … Access to Care, Adverse Drug Events (ADE), Care Coordination, Chronic Conditions, Clinician-Patient Communication … Safety Organization (PSO), TeamSTEPPS® Topic(s): Access to Care, Chronic Conditions, Clinician-Patient Communication

197. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - , time-consuming process, for example, may have had ripple effect leading to improved patient flow, communication … In ambulatory care, these principles have improved preventive screenings, communication with patients … TeamSTEPPS is an evidence-based training program designed to improve quality and safety by enhancing communication … TeamSTEPPS teaches techniques to improve team structure, communication, leadership, understanding of … PFs can also assist with enhancing communication and technology, promoting adherence to best practices

198. TeamSTEPPS Teamwork Perceptions Questionnaire (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
     May 31, 2023 - • Communication. … TeamSTEPPS Teamwork Perceptions Questionnaire 4 Communication Strongly Agree Agree Neutral Disagree

199. TeamSTEPPS Coaching Feedback Form (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-coaching-feedback-form.pdf
     May 31, 2023 - Coaching Criteria Demonstrated Competency Comments/Suggestions Yes No Communication Communicating

200. Making Informed Consent an Informed Choice: (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
     January 18, 2017 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … • We have gone over four clear communication strategies.