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teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - more information: Patient Experience Measures from the CAHPS Child Hospital Survey (PDF, 315 KB)
Communication … parent in a way that was easy to understand
Q16 Nurses treated parent with courtesy and respect
Communication … parent in a way that was easy to understand
Q19 Doctors treated parent with courtesy and respect
Communication
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teamstepps.ahrq.gov/cpi/centers/ockt/index.html
January 01, 2021 - The OC promotes the communication of information to both internal and external customers.
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teamstepps.ahrq.gov/research/findings/studies/index.html
January 01, 2024 - (1542)
Chronic Conditions
(700)
Clinical Decision Support (CDS)
(199)
Clinician-Patient Communication … A study was conducted to examine African American patient-provider communication about glaucoma-related … African American patient-provider communication about glaucoma vision quality-of-life. … Keywords: Eye Disease and Health, Racial and Ethnic Minorities, Clinician-Patient Communication, Communication … Keywords: Racial and Ethnic Minorities, Eye Disease and Health, Clinician-Patient Communication, Communication
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teamstepps.ahrq.gov/policy/electronic/plain-writing/index.html
March 01, 2021 - Language at AHRQ
The Plain Writing Act of 2010 requires federal agencies to write clear Government communication … The Act requires federal agencies to write "clear Government communication that the public can understand
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teamstepps.ahrq.gov/diagnostic-safety/tools/engaging-patients-improve.html
July 01, 2022 - Research suggests that communication breakdowns during the patient-provider encounter are a leading contributor … To promote enhanced communication and information sharing within the patient-provider encounter, the … When paired together, these strategies enhance communication and information sharing within the patient-provider
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teamstepps.ahrq.gov/patient-safety/resources/learning-lab/transdisciplinary-learning-long-desc.html
June 01, 2020 - Automated, web-based solution for bidirectional EHR-infusion pump communication . … Internal Communication. PSLL CONNECT Newsletter: Issue 6. AHRQ, Rockville, MD, 2019. … Griffiths SM, et al, Automated, web-based solution for bidirectional EHR infusion pump communication
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teamstepps.ahrq.gov/health-literacy/professional-training/shared-decision/tools/index.html
February 01, 2021 - Communication Tools for Shared Decisionmaking
Tool 3: Overcoming Communication Barriers With Your Patients … Care Providers ( PDF , 3.61 MB)
This is a quick reference handout that offers tips for overcoming communication
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teamstepps.ahrq.gov/teamstepps-program/curriculum/situation/tools/index.html
June 01, 2023 - Updates
Welcome Guides
Curriculum Materials
Introduction to Curriculum
Module 1: Communication … Situation awareness can prevent ambiguity, confusion, and inefficient communication. … Leading to more effective communication to ensure that team members have the necessary information to … However, without sharing and communication, diverse perspectives may impede the team’s creation of shared … This communication can ensure everyone agrees and has a comprehensive view of the situation.
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teamstepps.ahrq.gov/patient-safety/settings/labor-delivery/index.html
July 01, 2023 - labor and delivery (L&D) units and decrease maternal and neonatal adverse events resulting from poor communication … The Safety Program for Perinatal Care is organized around three program pillars: Teamwork and Communication
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teamstepps.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - contains resources for healthcare professionals and for patients to improve written and spoken communication … contains two strategies: Be the Expert on You and 60 Seconds to Improve Diagnostic Safety enhance communication … Here are tools that you can share with patients to improve communication.
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teamstepps.ahrq.gov/patient-safety/settings/multiple/index.html
August 01, 2023 - originally developed by AHRQ and designed to measure patients' experiences of their care, including communication … TeamSTEPPS) is a customizable program to improve patient safety by training clinicians in teamwork and communication … The TeamSTEPPS 3.0 curriculum is composed of Introduction , four Modules ( Communication , Team Leadership
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teamstepps.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - The following videos show interpreters using TeamSTEPPS communication strategies. … Services (CLAS) in Maternal Health Care
National CLAS Standards
The Guide to Providing Effective Communication … Services Administration, and updated by the Centers for Disease Prevention and Control CDC, Effective Communication
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teamstepps.ahrq.gov/teamstepps-program/curriculum/situation/teach/half-day.html
July 01, 2023 - Updates
Welcome Guides
Curriculum Materials
Introduction to Curriculum
Module 1: Communication … the concept of situation monitoring and its relationship to the other three core TeamSTEPPS skills (communication … Note that shared mental models require engagement, commitment, and effective communication in the group
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teamstepps.ahrq.gov/news/blog/ahrqviews/diagnostic-safety-conversation.html
October 01, 2021 - DM: Jeff, you’ve taught me that a key part of both causing and preventing diagnostic errors is communication … JB: The need for effective communication is present throughout the diagnostic process. … Good communication leads to better outcomes and breakdowns in communication between patients and healthcare … right information, about the right patient, gets to the right team members, at the right time, reducing communication
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teamstepps.ahrq.gov/hai/telemedicine/index.html
December 01, 2023 - Comprehensive Unit-based Safety Program aimed at developing a culture of patient safety and improving communication … Improving teamwork and communication.
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teamstepps.ahrq.gov/nursing-home/materials/leadership/index.html
June 01, 2022 - offers ideas to help boost morale, build trust, create a positive work environment, and practice open communication … provides an evidence-based set of teamwork tools aimed at optimizing patient outcomes by improving communication
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teamstepps.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Improve Teamwork and Communication Briefing in Action Daily Goals Using the Daily Goals Checklist Understand … Variability Patient and Family Engagement Characteristics of an Engaged Advisor Effective Patient and Family Communication
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf
December 01, 2015 - results helped to identify several opportunities to
improve as an organization, such as enhancing communication … learned that physicians were more likely to order PICC lines than permanent lines in part
because of communication … This approach greatly improved communication across
divisions. … She also regards
improved communication with the pediatric surgery division as a positive outcome of
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teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
August 01, 2022 - Resources
Case Scenarios: Handling Challenging Communications
AHRQ Communication … Disclosure Lead(s) can use the descriptions of how they would respond to a challenging interpersonal communication … Below are four different challenging interpersonal communication situations. … analysis suggests that the cause of the air embolism was multi-factorial, but identifies a breakdown in communication
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teamstepps.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - For relational measures of patient experience (e.g., patient-provider communication and office staff … Research Team: Yale
Shadow coaching to improve patient experience and provider communication with … Key Findings:
Shadow coaching improved providers’ overall performance and communication with patients … The How Matters: How Primary Care Provider Communication with Team Relates to Patients’ Disease Management … More open communication among nurses (e.g., about possible problems with care) and unit-level teamwork