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141. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

142. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
     September 01, 2020 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … We have gone over four clear communication strategies.

143. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

144. Comprehensive Unit-based Safety Program: Accelerating the Adoption of Evidence-Based Practices To Prevent Healthcare-Associated Infections | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/hai/cusp/summary/index.html
     September 01, 2017 - developed at Johns Hopkins with AHRQ support, combines improvements in safety culture, teamwork, and communication … change models because it combines behavioral elements—an emphasis on safety culture, teamwork, and communication—with

145. What Is Patient Experience? | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - they seek and receive care, such as getting timely appointments, easy access to information, and good communication … find out from patients whether something that should happen in a healthcare setting (such as clear communication … evidence points to a positive association between various aspects of patient experience, such as good communication

146. The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
     April 01, 2018 - families, failure to communicate test and laboratory results, and within team communication … Improve communication and health literacy through Teach-Back. … Support collaborative communication using the Warm Handoff Plus. … � Supports handoff within the practice to reduce communication drops during transitions. … Discrepant perceptions about end-of-life communication: a systematic review.

147. Offering Two-Day Training Content | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps-program/curriculum/situation/teach/two-day.html
     February 01, 2024 - Note that situation monitoring builds on the communication skills discussed in Module 1 as well as the … Note that situation monitoring is achieved through communication and should be reinforced by team leaders … note that effective teams need to be working continuously to retain shared mental models and that communication … Then remind them of specific communication tools that can help share key information effectively. … Summary,” note that the participants have just learned four important new tools to go along with the communication

148. Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/research/findings/studies/index.html?page=485
     January 01, 2024 - (1542) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … Keywords: Communication, Education: Patient and Caregiver Taylor EF , Machta RM , Meyers … It also contains recommendations for health communication practices, professional training, and future … Keywords: Communication, Education: Patient and Caregiver, Decision Making Kravitz RL , Bell … Keywords: Communication, Education: Patient and Caregiver, Health Promotion, Medication, Public Health

149. TeamSTEPPS 3.0 Curriculum Materials | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps-program/curriculum/index.html
     February 01, 2024 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … are related to specific audiences, settings, or situations: Introduction to Curriculum Module 1: Communication

150. TeamSTEPPS Fundamentals Course: Module 4. Leading Teams | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/module4/igleadership.html
     March 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Safety Program Debriefs Toolkit Comprehensive Unit-Based Safety Program (CUSP) "Implement Teamwork and Communication … Communication, which facilitates teamwork by enabling team members to effectively relay relevant information … Set a positive tone for open communication. Encouraged feedback. Facilitated lessons learned.

151. Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/research/findings/studies/index.html?page=480
     January 01, 2024 - (1537) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … However, three key aspects of communication--nonverbal communication, greeting patients, and tracking … Evaluating the content of the communication items in the CAHPS clinician and group survey and supplemental … Keywords: Communication, Consumer Assessment of Healthcare Providers and Systems (CAHPS), Quality of … Care, Clinician-Patient Communication, Provider Performance Shoemaker SJ , Staub-DeLong L ,

152. AHRQ's Quality & Patient Safety Programs by Setting: Ambulatory Care | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/patient-safety/settings/ambulatory/index.html
     July 01, 2022 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … It includes tools to improve spoken and written communication, tools to improve self-management and empowerment … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

153. Preventing Medication Errors in Ambulatory Care: The Importance of Establishing Regimen Concordance (pdf file)
     teamstepps.ahrq.gov/downloads/pub/advances/vol1/Schillinger.pdf
     January 01, 2004 - Effective communication regarding medications has been shown to promote medication adherence in the … Reducing medication-related communication errors will likely involve rigorous reviews of medication … , particularly for those patients with communication barriers. … Closing the loop: physician communication with diabetic patients who have low health literacy. … Communication regarding medications in a public hospital anticoagulation clinic [in press].

154. University of Texas Southwestern Uses AHRQ’s TeamSTEPPS® Training to Improve Rapid Response Performance | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/news/newsroom/case-studies/201536.html
     January 01, 2016 - Gains were shown in teamwork, leadership, situational monitoring, mutual support, and communication. … AHRQ and the Department of Defense, is an evidence-based patient safety training program to improve communication … The goal was to empower the rapid response team with a common patient safety language and to enhance communication

155. Download the CUSP Toolkit | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/hai/cusp/modules/download/index.html
     December 01, 2012 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork & Communication 97 MB 1 min. … Implement Teamwork & Communication (3 video clips) 71 MB 30 sec.

156. COVID-19 Vaccination | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/nursing-home/materials/vaccination/index.html
     September 01, 2023 - Effective Communication Invest in Trust: A Guide for Building COVID-19 Vaccine Trust and Increasing … Take Your Best Shot—Presenting Facts and Addressing Misinformation To Increase Nursing Home Staff Confidence

157. AHRQ Health Literacy Universal Precautions Toolkit | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/health-literacy/improve/precautions/index.html
     March 01, 2024 - Health literacy universal precautions call for— Simplifying communication and confirming understanding … describes concrete actions in one of these 5 areas: Start on the Path to Improvement Improve Spoken Communication … Improve Written Communication Improve Self-Management and Empowerment Improve Supportive Systems

158. CAHPS Adult Hospital Survey | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
     November 01, 2023 - The measures are as follows: Communication with nurses (composite measure) Communication with doctors … (composite measure) Communication about medicines (composite measure) Responsiveness of hospital

159. TeamSTEPPS Tools | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps-program/resources/modules/index.html
     February 01, 2024 - Tools Browse the tools used in the TeamSTEPPS training modules: Module 1: Explanation of Communication … Concepts and Tools SBAR Closed-Loop Communication Call-Out Check-Back (or Repeat-Back) Teach-Back

160. 2024 Results for the AHRQ Surveys on Patient Safety Culture® (SOPS®) Diagnostic Safety Supplemental Item Set for Medical Offices (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-report-2024.pdf
     January 01, 2024 - However, three items within the composite measure Provider and Staff Communication Around Diagnosis … Provider and Staff Communication Around Diagnosis Average % Positive Response Providers in this office … Provider and Staff Communication Around Diagnosis 71% 76% 72% 67% 3. … Provider and Staff Communication Around Diagnosis 59% 76% 64% 80% 85% 72% 3. … Provider and Staff Communication Around Diagnosis 73% 71% 71% 3.