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121. AHRQ Pharmacy Health Literacy Center | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/health-literacy/improve/pharmacy/index.html
     January 01, 2024 - Health literacy tools to improve communication for providers of medication therapy management What … Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List . … How to Conduct a Postdischarge Followup Phone Call Health literacy tools to improve communication for

122. TeamSTEPPS Learning Benchmarks (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
     May 31, 2023 - TeamSTEPPS Learning Benchmarks Instructions: These questions focus on medical teamwork and communication … Instructions: For each of this series of questions, based on your knowledge of medical communication … The best communication tool or method to get critical information to the whole team during an emergency … Q A Tools, Strategies, or Concepts Covered 1 E • Read-back • Communication accuracy • Correct sequence … • Distinguish from check-back or say back 2 B • Express version of SBAR • Explicit communication

123. How To Implement the Fall Prevention Program in Your Organization
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
     November 20, 2014 - during the implementation process (may be temporary) Ideally, one champion per shift, per unit ‹#› Communication … patients and their families Among unit staff, the Implementation Team, and senior management ‹#› Communication … During Implementation Develop a communication process to share information about the effectiveness of … Members of the Unit Team   Unit Champion   Organizing the Prevention Work Identify paths of ongoing communication

124. CANDOR Acknowledgments (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
     September 14, 2017 - CANDOR Acknowledgments CANDOR ACKNOWLEDGMENTS Acknowledgments The Communication and Optimal … , to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

125. Resources | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/questions/resources/index.html
     November 01, 2020 - Glossary News Articles Research on Patient-Clinician Communication … Shareable Resources Medical Journal Print Ad (with PDF ) Discover ways to encourage two-way communication … Research on Patient-Clinician Communication A bibliography of articles published in peer-reviewed journals

126. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers. 2 Patients' experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

127. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - Additionally, two communication initiatives were created to increase avenues of communication between … Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication

128. CAHPS Emergency Department Survey | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
     December 01, 2023 - Communication about medicines. Information about test results. Interactions with nurses. … Communication about Medications. Communication about Follow-up.

129. SDOH and Health Systems Research | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/sdoh/health-systems-research.html
     December 01, 2022 - Patient-provider communication disparities by limited English proficiency (LEP): trends from the U.S. … AHRQ researchers found that before 2010 patient-provider communication was getting worse among LEP individuals … and disparities in patient-provider communication were widening. … After 2010, patient-provider communication improved for LEP individuals and language disparities by English

130. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics: Communication … Communication with the child. Attention to safety and comfort. Hospital environment.

131. Staff & Resident Well-Being | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/nursing-home/materials/well-being/index.html
     June 01, 2022 - home teams recognize and manage stress, work together to tackle common challenges, and practice open communication … -19 pandemic on mental health, how to enhance well-being in nursing home culture, and compassionate communication … home teams recognize and manage stress, work together to tackle common challenges, and practice open communication

132. TeamSTEPPS 2.0 Fundamentals | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/index.html
     June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Teamwork Exercise Sheet ( PDF File , 151 KB) Implementation Worksheet ( PDF File , 198 KB) Module 3: Communication

133. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication

134. How To Implement the Pressure Injury Prevention Program in Your Organization
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation_slides.pptx
     November 20, 2014 - hospitals experience the challenges of staff turnover. 19 Practice Insight Staff Turnover 20 Communication … Patterns Good communication needs to occur among staff at all levels. … families) Among unit staff, the Implementation Team, the Wound Care Team, and senior management 21 Communication … Care Team, and Implementation Team in preventing pressure injuries Importance of the Unit Champions Communication

135. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

136. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
     December 01, 2017 - Learning Objectives Describe the relationship between hierarchy and patient safety Explain communication … What communication tools can be used to break down the “BAD” hierarchy and support the “GOOD”? … Slide 14 Communication and Hierarchy Clearly assert concerns and suggestions Use an assertive … of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication

137. Tool: Task Assistance | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication … Style of communication: Personal style can greatly influence the team’s supportive actions. … Close the loop on task communication—ensure the task was completed correctly.

138. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.

139. Assembleteam (doc file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
     August 24, 2012 - Hierarchy may impede unit team success by limiting opportunities for communication and interaction. … , and · Develop a plan for communication. … The physician champion also serves as the communication link between unit physicians and the team. … Slide 27 SAY: Two TeamSTEPPS tools can facilitate communication among CUSP team members and clarify … These tools are reviewed in the “Implement Teamwork and Communication” module of the CUSP Toolkit.

140. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
     June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication