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81. TO (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d8_combo_projectevaluation.docx
    May 25, 2016 - Determine whether internal and external communication plans need to be developed. … COMMUNICATION a. … Is there an internal communication plan to inform leadership, management, and staff of project results … Is there an external communication plan to inform accrediting organizations and other stakeholders of … Briefly describe ideas for internal and external communication plans:

82. Toolkit for Improving Perinatal Safety | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
    July 01, 2023 - labor and delivery (L&D) units and decrease maternal and neonatal adverse events resulting from poor communication … The SPPC is organized around three program pillars, which include: Teamwork and Communication skills, … The toolkit helps L&D units improve patient safety, team communication, and quality of care for mothers … Toolkit for Improving Perinatal Safety The Toolkit is organized around three pillars—Teamwork and Communication … Teamwork and Communication for Perinatal Safety Perinatal Safety Strategies In Situ Simulation

83. TeamSTEPPS Training Evaluation Form (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-course-evaluation-form.pdf
    June 01, 2023 - 1 2 3 Comments: Module 1: Communication Instructor Name: Poor Good Excellent To what extent … Describe how communication affects team processes and outcomes 1 2 3 2. … Define effective communication 1 2 3 3. Identify communication challenges 1 2 3 4. … Identify TeamSTEPPS tools and strategies that can improve a team’s communication 1 2 3 To what extent

84. Diagnostic Safety Resource List (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-resources.pdf
    May 01, 2023 - extent to which their organizational culture supports the diagnostic process, accurate diagnoses, and communication … Provider and Staff Communication Around Diagnosis 1. … • An evidence-based teamwork system to improve communication and teamwork skills among healthcare … Provider and Staff Communication Around Diagnosis 1. … SBAR Technique for Communication: A Situational Briefing Model 5.

85. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
    March 01, 2020 - Improving Communication—Improving Care. … How health care organizations can ensure effective, patient-centered communication with people from diverse … Better communication and overall experience. … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

86. Tools To Improve Diagnostic Safety | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - assess the extent to which their organizations support the diagnostic process, accurate diagnoses, and communication … Promote better communication among patients, family members, and health care professionals from the point … Resources To Facilitate Communication Between Patients and Clinicians : From the IOM report, "Improving … implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … The Toolkit for Engaging Patients To Improve Diagnostic Safety is designed to promote enhanced communication

87. TeamSTEPPS® Diagnosis Improvement: Module 4 Leadership - Facilitator’s Notes (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module4-presenters-notes.pdf
    January 05, 2022 - • Provide guidance to lead and facilitate the improvement of diagnosis-related provider communication … • Commitment = I must raise diagnostic safety concerns. • Communication = What communication style is … Leading efforts to improve communication related to diagnosis is not one size fits all. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication … • Communication. • Leadership. • Situation Monitoring. • Mutual Support.

88. AHRQ Safety Program for Perinatal Care: Safe Medication Administration (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/safemed_facguide.pdf
    May 01, 2017 - with rapid responders, and • communication with patient/family. … TeamSTEPPS® teamwork training offers several useful communication techniques applicable to the use … These include the following: • Communication between unit staff and admitting providers concerning … Administration 11 SAY: • Communication during transitions of care helps to ensure a shared mental … with rapid responders, and • communication with patient/family.

89. Welcome Guide for New TeamSTEPPS Trainers | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/teamstepps-program/welcome-guides/new-trainers.html
    July 01, 2023 - It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … The curriculum includes exercises and examples that incorporate newer communication technologies and … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS 3.0 curriculum is organized into four modules: Module 1: Communication .

90. Educational Bundles | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/education-bundles.html
    February 01, 2019 - Communication and Teamwork Communication Strategies Describes how barriers to effective communication … impact the safety culture in an LTC facility, and provides TeamSTEPPS© tools and strategies to improve communication … An activity, including a role play, is included to practice communication skills surrounding urine culturing … prescribe antibiotics, explains why and how to document signs and symptoms, and describes how to use communication … A case study and key accompany these materials to enhance knowledge and communication of the harms of

91. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
    January 01, 2022 - Ambulatory Surgery Center 2015 14 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Communication … About Error • Communication Openness • Organizational Learning—Continuous improvement • Overall Rating … the use of health IT affects patient safety, including: EHR system training, support and communication … Supplemental Items • For medical offices ► Focus on the diagnostic process, accurate diagnoses, and communication

92. Facilitator’s Implementation Roadmap: TeamSTEPPS® Diagnosis Improvement (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dxsafety-facilitator-roadmap.pdf
    February 01, 2022 - implement a customized plan to prepare, onboard, evaluate, and support staff in building teamwork and communication … this assessment can be used to organize training, identify modules on which to focus, and highlight communication … Core learning modules: ■ Module 1: Introduction ■ Module 2: Diagnostic Team Structure ■ Module 3: Communication … Diagnosis can be used periodically to re-evaluate your team’s progress against the key TeamSTEPPS® communication

93. Monitoring for Perinatal Safety: Electronic Fetal Monitoring (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring_facguide.pdf
    May 01, 2017 - correctly interpret EFM strips; intra- and inter-observer variability in EFM interpretation; poor communication … These scenarios reinforce teamwork and communication related to the following: • Situational awareness … with rapid responders • Communication with patient/family • Use of briefings, huddles, and debriefings … • Use of transition communication techniques to ensure a shared mental model of plan of care and perceived … • Whether standard NICHD terminology is consistently used for interpretation and communication of EFM

94. Labor and Delivery Unit Safety (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety_facguide.pdf
    May 01, 2017 - This scenario reinforces teamwork and communication related to— • situational awareness, • ability … to get additional help quickly, • use of cognitive aids, such as checklists, • communication with … This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … TeamSTEPPS® teamwork training offers several useful communication techniques. … with the patient and family o Investigation o Ongoing communication with the patient and family

95. Dailygoals (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/dailygoals.docx
    January 01, 2003 - Daily Goals Checklist Problem statement: Clear communication among health care providers is paramount … Communication failures lead to patient harm, increased length of stay, provider dissatisfaction, and … Effective communication is particularly important in the unit if complicated care plans are to be effectively … Purpose of tool: This tool improves communication among care team and family members regarding the patient … Improving Communication in the ISU Using Daily Goals. J Crit Care 2003; 18(2):71–75.

96. Raise Awareness: Tool 3 | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/improve/precautions/tool3.html
    February 01, 2024 - Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … ) offers free continuing education credit for online health literacy training such as, "Effective Communication … students, residents, or fellows, be sure to emphasize during their training that they are learning communication … Consider sending out "Health Literacy Weekly Reminders" to staff and clinicians with communication tips … Post the Strategies for Key Communication posters ( Tool 4: Communicate Clearly ) to help staff remember

97. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety.pptx
    May 01, 2017 - Care provider clearly states the concern for shoulder dystocia Communication to others for assistance … This scenario reinforces teamwork and communication related to— situational awareness, ability to get … , communication with patient/family, and use of briefings, huddles, and debriefings. … additional help quickly, use of cognitive aids, communication with rapid responders, communication with … Use SBAR, callouts, huddles, and closed- loop communication techniques.

98. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication

99. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Electronic Fetal Monitoring
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring.pptx
    May 01, 2017 - interpreting EFM; High intra-observer and inter-observer variability in the interpretation of EFM; Poor communication … A unit culture of safety and teamwork may improve communication of EFM findings and reduce fear of conflict … These scenarios reinforce teamwork and communication related to— Situational awareness; Ability to get … with rapid responders; Communication with patient/family; and Use of briefings, huddles, and debriefings … Communication is continuous, valued, and expected.

100. Defining Diagnostic Error: A Scoping Review to Assess the Impact of the National Academies’ Report Improving Diagnosis in Health Care (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/defining-diagnostic-error-a-scoping-review.pdf
     April 27, 2022 - None of the studies in this category focused on the concept of communication to patient. … Patient reports of diagnostic error Timeliness, accuracy, communication Aoki and Watanuki27 … Secondary analysis of patient reports of adverse Timeliness, accuracy, communication events ( … Patient- physician communication has been well studied,38 including how communication contributes to … Effective doctor-patient communication: an updated examination.