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  1. talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/how-to-use.html
    July 01, 2023 - Toolkit for Improving Perinatal Safety The Toolkit consists of three pillars— Teamwork and Communication … Users unfamiliar with CUSP might want to start with the module Teamwork and Communication for Perinatal
  2. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4g_combo_psi10-postopmetaderangement-bestpractices.pdf
    May 20, 2016 - Communication • Detailed communication between the provider, pharmacist, nurse, and patient (including … • Communication between patient, provider, nurse, and diabetes educator regarding patient education … Effectiveness of Action Items Additional Resources Systems/Processes Tools Staff Required Equipment Communication
  3. talkingquality.ahrq.gov/news/newsroom/case-studies/index.html
    February 01, 2024 - Infections (CLABSI) (4) Children/Adolescents (34) Chronic Conditions (43) Clinician-Patient Communication … AHRQ Product(s): Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication … Access to Care, Adverse Drug Events (ADE), Care Coordination, Chronic Conditions, Clinician-Patient Communication … Safety Organization (PSO), TeamSTEPPS® Topic(s): Access to Care, Chronic Conditions, Clinician-Patient Communication
  4. talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
    January 01, 2020 - , time-consuming process, for example, may have had ripple effect leading to improved patient flow, communication … In ambulatory care, these principles have improved preventive screenings, communication with patients … TeamSTEPPS is an evidence-based training program designed to improve quality and safety by enhancing communication … TeamSTEPPS teaches techniques to improve team structure, communication, leadership, understanding of … PFs can also assist with enhancing communication and technology, promoting adherence to best practices
  5. talkingquality.ahrq.gov/teamstepps/images/tslogotxt.html
    April 01, 2013 - Communication. Situation monitoring. Mutual support. … For example, if every member of the team has basic competency in situation monitoring and communication
  6. talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/when-to-order/cultures-slides.html
    April 01, 2017 - Utilize evidence-based communication strategies to more effectively communicate urine culture practices … Slide 11: SBAR for Health Care Communication 4,5 SBAR is a TeamSTEPPs framework for team members … Communication: Instructor's Slides. TeamSTEPPS® Long-Term Care Version: Module 6 . … SBAR can be used to improve communication with residents and families. … Communication: Instructor's Slides. TeamSTEPPS® Long-Term Care Version: Module 6 .
  7. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
    January 18, 2017 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … • We have gone over four clear communication strategies.
  8. talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
    May 31, 2023 - • Communication. … TeamSTEPPS Teamwork Perceptions Questionnaire 4 Communication Strongly Agree Agree Neutral Disagree
  9. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
    January 01, 2018 - Adult Survey 3.0 Combined Top-Box Scores by State* State Number of Respondents Access Provider Communication … Urban/Rural Classification* Urban/Rural Classification Number of Respondents Access Provider Communication … Survey 3.0 Combined Top-Box Scores by Specialty* Specialty Number of Respondents Access Provider Communication … 60% 65% 70% 75% 80% 85% 90% 95% 100% 2015 2016 2017 2018 Access Office Staff Provider Communication … • Never • Sometimes • Usually • Always How Well Providers Communicate With Patients (Provider Communication
  10. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/tool_safe-mgso4.docx
    May 30, 2013 - This scenario reinforces teamwork and communication related to— · situational awareness · ability to … Use of SBAR, callouts, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and perceived … Magnesium Sulfate: Drug Safety Communication-Recommendation Against Prolonged Use in Pre-term Labor http … Communication · Notify pediatrics when antepartum and intrapartum patients are placed on magnesium
  11. talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Part-II.pdf
    January 01, 2023 - Feedback and Communication About Incidents 86% 81% 2. … Feedback and Communication About Incidents 78% 84% 2. … Communication Openness 76% 67% 58% 48% 44% 75% 57% 11. … Feedback and Communication About Incidents 80% 89% 2. … Communication Openness 64% 53% 52% 54% 54% 11.
  12. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - • Modified composite measure for “Communication.” … The revised four-item composite measure is consistent with the communication measure in the CAHPS Health … Change from “phone” to “contact” accounts for various modes of communication and coordination. … Change from “phoned” to “contacted” accounts for various modes of communication and coordination … Change from “phone” to “contact” accounts for various modes of communication and coordination.
  13. talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-coaching-feedback-form.pdf
    May 31, 2023 - Coaching Criteria Demonstrated Competency Comments/Suggestions Yes No Communication Communicating
  14. talkingquality.ahrq.gov/teamstepps/instructor/introduction.html
    March 01, 2019 - of Defense (DoD) as a teamwork system that offers a powerful solution to improving collaboration and communication … Patient safety experts agree that communication and other teamwork skills are essential for the provision
  15. talkingquality.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
    May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … In verbal communication, "CUS" and other signal phrases have a similar effect.
  16. talkingquality.ahrq.gov/practiceimprovement/index.html
    August 01, 2022 - TeamSTEPPS Teamwork tools that improve communication and teamwork skills among healthcare professionals … Communication and Optimal Resolution (CANDOR) Toolkit Process for practitioners to use when unexpected
  17. talkingquality.ahrq.gov/news/newsroom/press-releases/challenge-competition-teamstepps.html
    April 01, 2022 - resources and features a training program comprised of evidence-based tools and resources to promote communication … The TeamSTEPPS training program promotes effective teamwork, collaboration, and communication skills
  18. talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
    May 01, 2023 - Communication and Optimal Resolution (CANDOR) https://www.ahrq.gov/professionals/quality-patient-safety … This AHRQ toolkit, based on the CANDOR process, is intended to assist hospitals in implementing communication … consumers and focus on aspects of quality that consumers are best qualified to assess, such as the communication … TeamSTEPPS is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communicationCommunication and Optimal Resolution (CANDOR) 2.
  19. talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/notes.html
    August 01, 2022 - The three subgroups include: Communication Team—which is further divided into the Disclosure Lead, … responsible for the disclosure communication process for the organization and Care for the Caregiver … What existing communication channels can be used to disseminate information? … The TeamSTEPPS 2.0 curriculum provides valuable resources and strategies to help teams improve communication … See TeamSTEPPS Module 3 (Communication) and Module 6 (Mutual Support) for more resources and tools to
  20. talkingquality.ahrq.gov/teamstepps-program/curriculum/situation/teach/mini.html
    July 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … Staff meetings, team huddles, email messaging, and other communication methods should be used to reinforce

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