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221. Use the Teach-Back Method: Tool 5 | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/health-literacy/improve/precautions/tool5.html
     February 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear Communication … Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … TIP Clinicians are often worried that they do not have time to use clear communication strategies. … There is also a teach-back question on the Communication Observation Form .

222. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - Additionally, two communication initiatives were created to increase avenues of communication between … Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication

223. TeamSTEPPS 2.0 Fundamentals | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/index.html
     June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Teamwork Exercise Sheet ( PDF File , 151 KB) Implementation Worksheet ( PDF File , 198 KB) Module 3: Communication

224. Health Literacy Tools for Providers of Medication Therapy Management | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html
     September 01, 2020 - The following health literacy tools can improve communication with MTM patients. … Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff .

225. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication

226. How To Implement the Pressure Injury Prevention Program in Your Organization
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation_slides.pptx
     November 20, 2014 - hospitals experience the challenges of staff turnover. 19 Practice Insight Staff Turnover 20 Communication … Patterns Good communication needs to occur among staff at all levels. … families) Among unit staff, the Implementation Team, the Wound Care Team, and senior management 21 Communication … Care Team, and Implementation Team in preventing pressure injuries Importance of the Unit Champions Communication

227. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

228. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
     December 01, 2017 - Learning Objectives Describe the relationship between hierarchy and patient safety Explain communication … What communication tools can be used to break down the “BAD” hierarchy and support the “GOOD”? … Slide 14 Communication and Hierarchy Clearly assert concerns and suggestions Use an assertive … of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication

229. Tool: Task Assistance | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication … Style of communication: Personal style can greatly influence the team’s supportive actions. … Close the loop on task communication—ensure the task was completed correctly.

230. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.

231. Assembleteam (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
     August 24, 2012 - Hierarchy may impede unit team success by limiting opportunities for communication and interaction. … , and · Develop a plan for communication. … The physician champion also serves as the communication link between unit physicians and the team. … Slide 27 SAY: Two TeamSTEPPS tools can facilitate communication among CUSP team members and clarify … These tools are reviewed in the “Implement Teamwork and Communication” module of the CUSP Toolkit.

232. Diagnostic Safety Grants Awarded in FY 2022 | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/diagnostic-safety/research/grants-2022.html
     March 01, 2024 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

233. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
     June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication

234. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

235. AHRQ Safety Program for Perinatal Care: Safe Medication Administration: Oxytocin (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/tool_safe-oxytocin.docx
     May 01, 2017 - This scenario reinforces teamwork and communication related to the following: · situational awareness … Use TeamSTEPPS techniques for communication and collaboration when disagreements about admission for … · Use of SBAR, callouts, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and patient … · Use TeamSTEPPS communication techniques to— · request urgent additional help · assert and advocate

236. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
     September 01, 2020 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … We have gone over four clear communication strategies.

237. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

238. Comprehensive Unit-based Safety Program: Accelerating the Adoption of Evidence-Based Practices To Prevent Healthcare-Associated Infections | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/hai/cusp/summary/index.html
     September 01, 2017 - developed at Johns Hopkins with AHRQ support, combines improvements in safety culture, teamwork, and communication … change models because it combines behavioral elements—an emphasis on safety culture, teamwork, and communication—with

239. The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
     April 01, 2018 - families, failure to communicate test and laboratory results, and within team communication … Improve communication and health literacy through Teach-Back. … Support collaborative communication using the Warm Handoff Plus. … � Supports handoff within the practice to reduce communication drops during transitions. … Discrepant perceptions about end-of-life communication: a systematic review.

240. What Is Patient Experience? | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - they seek and receive care, such as getting timely appointments, easy access to information, and good communication … find out from patients whether something that should happen in a healthcare setting (such as clear communication … evidence points to a positive association between various aspects of patient experience, such as good communication