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201. Guide-Infection-Prevention (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/guides/guide-infection-prevention.pdf
     March 01, 2017 - COMMUNICATION TIPS offer ways to talk with residents, families, coworkers, and others about infection … COMMUNICATION TIPS ▪ If you see signs of an infection, discuss them with the resident. … COMMUNICATION TIPS ▪ Explain to the resident why he or she is being moved into isolation. … COMMUNICATION TIPS ▪ Contact the supervisor about coughing and sneezing by family members, visitors … COMMUNICATION TIPS ▪ Ask your supervisor for training on how to properly change and handle dirty or

202. TeamSTEPPS 2.0 Module 5: Situation Monitoring
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule5.pptx
     February 06, 2006 - Group: No talking, lack of communication, one hand is tough. … Phillip: Well we weren’t able to troubleshoot, the communication, we weren’t able to troubleshoot when … What types of communication techniques were used? … What types of communication techniques were used? … A loss of situation awareness results in ambiguity, confusion, and a decrease in communication.

203. Patient and Family Engagement | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
     July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Tools to improve communication among patients, families, and clinicians. … Effective Patient and Family Communication (1 min., 50 sec.)

204. AHRQ Pharmacy Health Literacy Center | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/health-literacy/improve/pharmacy/index.html
     January 01, 2024 - Health literacy tools to improve communication for providers of medication therapy management What … Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List . … How to Conduct a Postdischarge Followup Phone Call Health literacy tools to improve communication for

205. Mod4-Event-Checklist (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
     April 01, 2016 - The Communication and Optimal Resolution Toolkit (CANDOR) Response Team or designee, unless otherwise … CANDOR Event Checklist Communication and Optimal Resolution Toolkit CANDOR Process Steps Event Report … ■ Prepare strategy for ongoing communication with key stakeholders and patient/family.

206. TeamSTEPPS Learning Benchmarks (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
     May 31, 2023 - TeamSTEPPS Learning Benchmarks Instructions: These questions focus on medical teamwork and communication … Instructions: For each of this series of questions, based on your knowledge of medical communication … The best communication tool or method to get critical information to the whole team during an emergency … Q A Tools, Strategies, or Concepts Covered 1 E • Read-back • Communication accuracy • Correct sequence … • Distinguish from check-back or say back 2 B • Express version of SBAR • Explicit communication

207. Preventing Medication Errors Among Children With Chronic Conditions in Outpatient and Home Settings | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/funding/grantee-profiles/grtprofile-walsh.html
     October 01, 2023 - In general, failures in communication about changes in medication doses were common, and one in four … Walsh concluded that specific improvements were necessary to address communication with and among caregivers … Walsh’s most current AHRQ project, Re-Engineering Patient and Family Communication to Improve Diagnostic … intervention to improve diagnostic safety for use in the outpatient setting that currently supports communication

208. Improving Patient Safety in Hospitals: A Resource List for Users of the AHRQ Hospital Survey on Patient Safety Culture (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalresourcelist.pdf
     January 01, 2019 - Feedback and Communication About Error .............................................................. … Communication Openness............................................................................... … Feedback and Communication About Error 1. … Communication Openness 1. … Feedback and Communication About Error Composite 6. Communication Openness Composite 7.

209. How To Implement the Fall Prevention Program in Your Organization
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
     November 20, 2014 - during the implementation process (may be temporary) Ideally, one champion per shift, per unit ‹#› Communication … patients and their families Among unit staff, the Implementation Team, and senior management ‹#› Communication … During Implementation Develop a communication process to share information about the effectiveness of … Members of the Unit Team   Unit Champion   Organizing the Prevention Work Identify paths of ongoing communication

210. CANDOR Acknowledgments (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
     September 14, 2017 - CANDOR Acknowledgments CANDOR ACKNOWLEDGMENTS Acknowledgments The Communication and Optimal … , to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

211. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers. 2 Patients' experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

212. CAHPS Emergency Department Survey | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
     December 01, 2023 - Communication about medicines. Information about test results. Interactions with nurses. … Communication about Medications. Communication about Follow-up.

213. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
     January 01, 2019 - Communication Openness 91% 87% 84% 3. Communication About Mistakes 91% 87% 80% 4. … Communication About Prescriptions Across Shifts 1. … Communication Openness 86% 87% 87% 87% 3. Communication About Mistakes 87% 85% 86% 84% 4. … Communication Openness 93% 81% 84% 90% 3. Communication About Mistakes 87% 83% 85% 85% 4. … Communication Openness 91% 85% 85% 83% 88% 89% 3.

214. SDOH and Health Systems Research | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/sdoh/health-systems-research.html
     December 01, 2022 - Patient-provider communication disparities by limited English proficiency (LEP): trends from the U.S. … AHRQ researchers found that before 2010 patient-provider communication was getting worse among LEP individuals … and disparities in patient-provider communication were widening. … After 2010, patient-provider communication improved for LEP individuals and language disparities by English

215. Designing Innovative Health Information Technology to Reduce Healthcare Disparities | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/funding/grantee-profiles/grtprofile-valdez.html
     June 01, 2022 - Consumer health IT applications can facilitate patients' communication about their health with their … “In the context of health information communication, culture can influence the composition of one’s social … types of health information that one shares with others, the reasons for such sharing, and the modes of communication … challenges that people with disabilities face when using existing health IT solutions for health information communication

216. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics: Communication … Communication with the child. Attention to safety and comfort. Hospital environment.

217. Morningbriefing (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/morningbriefing.doc
     August 07, 2012 - Conducting a Morning Briefing Problem statement: Physicians can improve communication with nursing staff … is a dialogue between two or more people using concise and relevant information to promote effective communication

218. Adaptation, Education and Motivation: Improving Evidence-Based Medication Adherence Among Adults With Type 2 Diabetes (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/mayberry.pdf
     December 19, 2014 - awareness of diabetes self-management (including diabetes self- management classes); and doctor-patient communication … treatment intensification. 2) Increase medication knowledge and awareness. 3) Improve provider-patient communication

219. Staff & Resident Well-Being | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/nursing-home/materials/well-being/index.html
     June 01, 2022 - home teams recognize and manage stress, work together to tackle common challenges, and practice open communication … -19 pandemic on mental health, how to enhance well-being in nursing home culture, and compassionate communication … home teams recognize and manage stress, work together to tackle common challenges, and practice open communication

220. TeamSTEPPS Module 1: Introduction (Instructor Guide) (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module1/igintro-cx062819.pdf
     January 01, 2007 - • Communication – Ask participants what information was communicated during the task and how … — with 3 of 7 National Patient Safety Goals related to communication, including “Improve communication … • Attitudes: When you work in teams in which the members have good communication, leadership, … – Examine and adjust the team’s physical workplace to optimize communication and coordination … – Use closed-loop communication. – Learn from each performance outcome.