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121. Strategy 2: Communicating to Improve Quality | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
     December 01, 2017 - Communication between the patient, family, and clinicians is a critical component of high-quality, safe … Strategy 2: The Communicating to Improve Quality strategy and its tools help facilitate this communication … [   Microsoft Word version - 1.4 MB ;   PDF version - 81.85 KB ] Communication Competencies … [   Microsoft Word version - 558.84 KB ;   PDF version - 345.13 KB ] Communication Training … – PowerPoint presentation for communication training that can be co-led by a physician, nurse, and patient

122. Additional Videos for TeamSTEPPS 3.0 | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/teamstepps-program/resources/additional/index.html
     September 01, 2023 - See how this TeamSTEPPS technique, part of an evidence-based approach to safer care, can improve communication … This TeamSTEPPS technique, part of a proven teamwork system, promotes better communication and collaboration … Labor and Delivery: Successful Outcome Using TeamSTEPPS Effective communication can prepare health care … See how TeamSTEPPS techniques used in labor and delivery units can help improve communication and collaboration … Learn how this technique, one tool in the TeamSTEPPS 3.0 training program, can improve communication,

123. The End of the Public Health Emergency Refocuses the Urgency to Improve Healthcare Quality | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/news/blog/ahrqviews/public-health-emergency-refocus.html
     May 01, 2023 - The decline in patient experience is equally alarming, as captured in Leapfrog’s communication measures … They report five measures: nurse communication, physician communication, staff responsiveness, communication … The most significant declines were in communication about medicines (declined 4.28 percent) and staff

124. Making Progress on Healthy People 2030 Health Literacy Objectives | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
     October 01, 2021 - Everyone—no matter how educated—appreciates and can benefit from clear communication. … Health Literacy Objective 2: Decrease the proportion of adults who report poor communication with their … completion, providing booster training, using team members effectively, scheduling sufficient time for good communication … , providing simple educational materials, and holding providers accountable for clear communication. … All organizations that produce health information or deliver healthcare services can improve communication

125. Module 5: Situation Monitoring
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
     January 10, 2022 - Apply TeamSTEPPS reflective practice and communication tools to improve diagnosis. … Apply TeamSTEPPS reflective practice and communication tools to improve diagnosis. … Reflective practice and communication tools such as STEP can improve diagnosis. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication … Communication. Leadership. Situation Monitoring. Mutual Support.

126. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

127. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

128. TeamSTEPPS 2.0 Module 7: Summary: Pulling It All Together
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule7.pptx
     November 02, 2018 - The topics we've covered in previous modules are team structure, communication, leadership, situation … Communication facilitates teamwork by enabling team members to effectively relay relevant information … SBAR provides a standardized form of communication. … It is moderated by communication and modeled by team leaders. … You have learned communication tools, such as SBAR, handoffs, and call-outs.

129. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
     March 01, 2019 - Mutual support is moderated by communication, which influences the delivery and ultimate effectiveness … Style of communication: Personal style can have a significant influence on support actions taken by … Close the loop on task communication—ensure the task was completed correctly. … Sharing the effective communication technique with others will promote continuous learning.   … In verbal communication, "CUS" and other signal phrases have a similar effect.

130. Rapid Response for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-fac-guide.html
     July 01, 2023 - Communication between primary care team and rapid responders. … Communication with patient/family. Use of briefings, huddles, and debriefings. … Communication is continuous, valued, and expected. … Ongoing communication with the patient and family. Apology and remediation. … Support implementation of unit systems: Staff training/communication. Simulation.

131. TeamSTEPPS Fundamentals Course: Module 7. Sumary—Pulling it All Together | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module7/slsummary.html
     July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication … Co-Workers Distractions Fatigue Workload Misinterpretation of Cues Lack of Role Clarity Communication

132. Resource List - AHRQ Ambulatory Surgery Center Survey (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-resource-list.pdf
     April 01, 2023 - Communication Openness 1. … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication Openness 1.

133. Engineering High Reliability Learning Lab (EHRLL) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/patient-safety/resources/learning-lab/ehrll-long-desc.html
     April 01, 2022 - learning lab was to enhance capacity for innovation and develop highly reliable systems that address communication … Reliable communication and coordination systems between primary and home health care providers for patients … [Internal Communication]: AHRQ. p. 1-9. Atkinson MK, et al. … [Internal Communication]: AHRQ. p. 1-9. Berry JG, et al.

134. CAHPS Child Hospital Survey | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
     February 01, 2024 - The measures are listed below, organized by topic: Communication with Parent Communication between … you and your child’s nurses (composite measure) Communication between you and your child’s doctors … (composite measure) Communication about your child’s medicines (composite measure) Keeping you informed … measure) Keeping you informed about your child’s care in the Emergency Room (single-item measure) Communication

135. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles: Facilitator Notes | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
     March 01, 2017 - Slide 11: Teamwork and Communication Say: In the Teamwork and Communication module, we will— … List barriers to effective teamwork and communication. … Explain solutions to the barriers using communication tools. … Train teams to use teamwork and communication tools. … The Teamwork and Communication module also contains useful, structured communication tools, including

136. TeamSTEPPS Fundamentals Course: Module 7. Summary | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module7/igsummary.html
     March 01, 2014 - Communication facilitates teamwork by enabling team members to effectively relay relevant information … Leadership facilitates teamwork through leaders' effective communication with their team members to … It is moderated by communication and modeled by team leaders. … You have learned communication tools, such as SBAR, handoffs, and call-outs. … Assign one teamwork skill (communication, leadership, situation monitoring, or mutual support) per group

137. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
     January 01, 2022 - assistance and resources available 15 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Communication … About Error • Communication Openness • Organizational Learning – Continuous Improvement • Overall … health IT affects patient safety, including: − EHR system training − EHR support and communication … Supplemental Item Set • For medical offices ► Focus on − The diagnostic process − Accurate diagnoses − Communication

138. TeamSTEPPS Patient Videos | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/teamstepps-program/resources/patient/index.html
     June 01, 2023 - TeamSTEPPS Patient Video: Tara (7:15) Tara, a patient, discusses the impact that verbal and nonverbal communication … how positive teamwork in a cardiac rehabilitation program helped restore his health, and how specific communication … tools such as SBAR (Situation, Background, Assessment, Recommendation) foster effective communication

139. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Health Care November Meeting Summary (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/fed-IWG-dxsafety-Nov19mtg.pdf
     November 15, 2019 - researchers on implementing a national initiative that uses a metric for timeliness of test results communication … Communication initiatives since communication is a key component of many diagnostic issues; 2.

140. Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/tools/index.html?page=3
     September 01, 2012 - TeamSTEPPS is a customizable program to improve patient safety by training clinicians in teamwork and communication … The TeamSTEPPS 3.0 curriculum is composed of Introduction, four Modules (Communication, Team Leadership … for Engaging Patients To Improve Diagnostic Safety This toolkit is designed to promote enhanced communication … Perinatal Safety This toolkit helps hospital labor and delivery units improve patient safety, team communication … and their newborns with an aim of decreasing maternal and neonatal adverse events resulting from poor communication