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41. AHRQ Health Literacy Tools for Use in Pharmacies | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/health-literacy/improve/pharmacy/tools.html
    January 01, 2024 - Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List. … Health literacy tools to improve communication for providers of medication therapy management. … Explains techniques for pharmacy staff members to improve communication with patients who may have limited … Get started: Strategies to Improve Communication Between Pharmacists and Patients: Curriculum Guide … The following health literacy tools can improve communication with MTM patients.

42. Patient Exit Survey (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/11a-pfe-patient-survey.pdf
    August 01, 2021 - Communication Questionnaire1 is ideal to help practices measure changes in communication effectiveness … A higher score represents better communication. … of the changes in communication after toolkit implementation. … communication effectiveness using the Communication Observation Form. … Communication Observation Form.

43. The TeamSTEPPS for Improving Diagnosis Team Assessment Tool: Scale Development and Psychometric Evaluation (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/topics/dx-team-assessment-scale-jtcommjqualpatsaf.pdf
    February 01, 2024 - Rosen, PhD, MA Introduction: One in three patients is affected by diagnosis-related communication failures … Only a few valid and reliable instruments that measure teamwork and communication exist, and none of … In this study, we address the need for a valid and reli- able teamwork and communication measurement … (for example, EHR, face-to-face communication) … effective communication in the diagnostic process

44. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
    August 01, 2022 - Define the elements of disclosure communication. … What could be done to improve the disclosure communication? … This conversation sets the stage for future communication. … Focus on using effective communication strategies throughout the discussion. … to provide an effective initial disclosure and followup communication.

45. Final Progress Report: RESPOND Pharmacy Education Toolkit: AHRQ Final Report (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/2024-01/hartung-report.pdf
    January 01, 2024 - The developed toolkit included a patient screening and communication algorithm, a provider communication … These resources were a communication algorithm and checklist, both of which provide pharmacists with … Many of these barriers contribute to suboptimal patient counseling and overall communication. … Improving prescriber-pharmacist communication would deter opioid abuse. 3. … Improving prescriber-patient communication would deter opioid abuse. 4.

46. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - Module 5: Response and Disclosure Communication. Module 6: Care for the Caregiver. … Introductory video titled, Introduction to Communication and Optimal Resolution (CANDOR) . … The three subgroups include: Communication Team . … This team has two sub-teams: Disclosure Communication . … Communication Assessment Guide . Case Scenarios: Handling Challenging Communications .

47. Asthma Training To Accelerate Communication and Knowledge | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/ncepcr/communities/pbrn/registry/asthma-training-accelerate-communication-and-knowledge.html
    April 07, 2014 - Other Publications Funding Opportunities Asthma Training To Accelerate Communication

48. Warm Handoff: Intervention | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
    June 01, 2023 - handoff of care allows patients and families to hear what is said and engages patients and families in communication … Brief checklist that can be used as a communication tool when conducting a warm handoff to the clinician … meeting or morning huddle as a demonstration or a reminder of how to work with patients to improve communication … Clearly Creating Patient-centered Team-based Primary Care TeamSTEPPS for Office-Based Care, Module 3: Communication … Improving Patient Safety Systems for Patients With Limited English Proficiency, Chapter 3: Improving Team Communication

49. Learn Strategies for Communicating With Colleagues, Patients, and Families About Antibiotic Prescribing | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/antibiotic-use/ambulatory-care/strategies/index.html
    October 01, 2022 - Communication with patients and families about antibiotic use is essential to improve antibiotic use. … three presentations below each include slides and a facilitator guide, and are designed to improve communication … Communicating With Patients and Families About Antibiotic Decisions Improving Communication Between … Communicating With Your Patient One-Page Document provides a brief summary of approaches to improve communication

50. Section 2: Explanation and Value of the TeamSTEPPS Curriculum  | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps-program/curriculum/intro/explain.html
    July 01, 2023 - Instructional Modules:  The TeamSTEPPS course consists of four modules:  Module 1: Communication … tools such as SBAR (Situation, Background, Assessment, Recommendation) foster effective communication … Varying communication styles. Conflict. Lack of coordination and followup. Distractions. … Teams with strong communication, leadership, situation monitoring, and mutual support skills typically … Use closed-loop communication. Learn from each performance outcome.

51. TeamSTEPPS® Essentials Course | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/teamstepps/instructor/essentials/igessentials.html
    March 01, 2019 - Describe four communication tools and strategies. … TeamSTEPPS provides several communication strategies that can be used to ensure effective communication … In verbal communication, "CUS" and other signal phrases have a similar effect . … Fosters communication to ensure team members have a shared mental model. … You have learned communication tools, such as SBAR, handoffs, and call-outs.

52. Obsrounds (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/obsrounds.doc
    August 07, 2012 - Poor communication among staff is a root cause of many patient adverse and sentinel events. … Communication among disciplines can be improved if viewed through the eyes of an objective observer. … Observational rounds are a teamwork and communication tool to objectively assess and improve teamwork … not clearly expressed). · Who was explicit or implicit in their communication? … · Did the interaction style or communication change between providers? IV.

53. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
    August 01, 2022 - In the CANDOR process, patient and family involvement is extensive and ongoing, and communication is … Typically, CANDOR events can be identified via verbal communication to risk management/patient safety … The CANDOR Response Team is also responsible for notifying the CANDOR Communication Lead that a CANDOR … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay "on message."

54. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
    April 30, 2013 - Effective communication can improve: Patient outcomes. … What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … or clinician communication training?

55. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
    April 30, 2013 - What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … Communication challenges for clinicians. … competencies or clinician communication training?

56. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/cusp/toolkit/shadowing.html
    December 01, 2012 - Purpose of tool: This tool offers a structured approach to identify, and then improve, communication … Discuss with the provider you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … Communication during a crisis: During a crisis, were verbal or written communications clear, accurate … What suggestions do you have for improving teamwork and communication?

57. More Effort Is Needed To Ensure Patients Understand Doctors' Instructions (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - understand basic health information and services needed to make appropriate health decisions.”2 Several communication … Department of Health and Human Services programs: ◆ AHRQ funds many projects that support improved communication … patient-family-engagement/pfeprimarycare/index.html www.ahrq.gov/literacy https://www.niddk.nih.gov/health-information/communication-programs … how-talk-patients-about-prediabetes-diagnosis/use-teach-back-method https://www.niddk.nih.gov/health-information/communication-programs … Closing the loop: physician communication with diabetic patients who have low health literacy.

58. Patient and Family Engagement | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/cusp/modules/patient-family-engagement/sl-pat-fam.html
    September 01, 2013 - Effective Patient and Family Communication Slide 13. … The Importance of Effective Communication Slide 14. … The Link Between Communication and Patient Safety 1 Slide 15. Communication Tips 1 Slide 16. … Highlight main points of communication tools. … Communication Tips 1 Speak slowly. Use plain language.

59. Effective Patient and Family Communication | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/hai/cusp/videos/11c-effectivecomm/index.html
    June 01, 2018 - Infections Program About the CUSP Method Videos Effective Patient and Family Communication … Decolonization – Universal and Targeted Tools Effective Patient and Family Communication … Effective Patient and Family Communication [1 min. 50 sec.] … 2018 Page originally created May 2013 Internet Citation: Effective Patient and Family Communication

60. Language, Literacy, and Communication Regarding Medication in an Anticoagulation Clinic: Are Pictures Better Than Words? (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Schillinger.pdf
    January 01, 2004 - Language, Literacy, and Communication Regarding Medication in an Anticoagulation Clinic: Are Pictures … 199 Language, Literacy, and Communication Regarding Medication in an Anticoagulation Clinic: Are … communication has been shown to predict discordance.4 We are unaware of any study that evaluated … , particularly for patients with communication barriers. … may be especially beneficial for patients with communication barriers.