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221. Creating a Culture of Safety in the Ambulatory Surgery Environment: Implementation Guide (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/implementation.pdf
     May 01, 2017 - Training and tools in these sections highlight the following themes: (1) Communication and Teamwork … In this section, the slide sets, videos, and tools highlight the following themes: (1) Communication … methods to improve teamwork and communication. … environment • Use structured briefings to improve communication and teamwork • Use debriefings and … ongoing quality improvement • Demonstrate how the checklist can improve teamwork and communication

222. TeamSTEPPS Helps Arizona Hospital Reduce Emergency Department Wait Times | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/news/newsroom/case-studies/201707.html
     May 01, 2017 - Banner Payson suffered from problems with communication among physicians and nurses, a lack of teamwork … Department of Defense, TeamSTEPPS is an evidence-based patient safety system used worldwide to improve communication … Maintaining a culture in which teamwork and communication are valued is an ongoing challenge to many

223. AHRQ Safety Program for Telemedicine | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/hai/telemedicine/index.html
     December 01, 2023 - Comprehensive Unit-based Safety Program aimed at developing a culture of patient safety and improving communication … Improving teamwork and communication.

224. CUSP Videos | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/hai/cusp/videos/index.html
     September 01, 2019 - Improve Teamwork and Communication Briefing in Action Daily Goals Using the Daily Goals Checklist Understand … Variability Patient and Family Engagement Characteristics of an Engaged Advisor Effective Patient and Family Communication

225. Implementing the SPPC-II Teamwork Toolkit - PowerPoint Presentation
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_7-implementation.pptx
     July 01, 2023 - Creating a communication and tracking plan for training rollout. … Identify goals for communication with this group. What do you want to achieve? … The purpose and value of the Teamwork and Communication Toolkit 2. … Communication should be open, transparent, and interactive. … Develop a communication and tracking plan for training rollout 6.

226. Implementing the _x000b_SPPC-II Teamwork Toolkit - PowerPoint Presentation
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation.pptx
     July 01, 2023 - Creating a communication and tracking plan for training rollout. … Identify goals for communication with this group. What do you want to achieve? … The purpose and value of the Teamwork and Communication Toolkit 2. … Communication should be open, transparent, and interactive. … Develop a communication and tracking plan for training rollout 6.

227. Situation Monitoring: Obstetric Hemorrhage - PowerPoint Presentation
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_4-situation-monitoring.pptx
     July 01, 2023 - Communication Is it clear, timely, and complete? Are we using check-backs? … Communication – How is it? Is it clear, timely, and complete? … Are the verbal and nonverbal communication strategies the team used effective? … Communication – How was it? Was it clear, timely, and complete? … Were the verbal and nonverbal communication strategies the team used effective?

228. Situation Monitoring: Severe Hypertension - PowerPoint Presentation
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_4-situation-monitoring.pptx
     July 01, 2023 - Communication Is it clear, timely, and complete? Are we using check-backs? … Communication – How is it? Is it clear, timely, and complete? … Are the verbal and nonverbal communication strategies the team used effective? … Communication – How was it? Was it clear, timely, and complete? … •Communication oIs it clear, timely, and complete? Are we using check-backs?

229. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - For relational measures of patient experience (e.g., patient-provider communication and office staff … Research Team: Yale Shadow coaching to improve patient experience and provider communication with … Key Findings: Shadow coaching improved providers’ overall performance and communication with patients … The How Matters: How Primary Care Provider Communication with Team Relates to Patients’ Disease Management … More open communication among nurses (e.g., about possible problems with care) and unit-level teamwork

230. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
     February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 5) Overview of Communication Competencies Effective … communication between clinicians, patients, and families can lead to better health care outcomes and … Invite the patient and family to use the white board as a communication tool.

231. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - The communication process with the health plan might then be the target of a separate change. 4.B.1 … Interpersonal communication works best when the people communicating the message are respected opinion … Communicate Internally One important step that is often neglected is the communication of successes … The organization's leaders can also: Use media and interpersonal communication to promote the work … A related practice is the communication of changes beyond the walls of the organization to members or

232. SHARE Approach Workshop Curriculum | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/intro.html
     September 01, 2020 - Module 3: Communication. Module 4: Putting SDM Into Practice. … to Contents Slide 13: The SHARE Approach tools Slide Content : Shared Decision Making and Communication … to Contents Slide 14: The SHARE Approach tools Slide Content : Shared Decision Making and Communication

233. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - organized by survey   Health Plan Survey Clinician & Group Survey Access to care C C Communication … between patients and providers C C Communication about costs of care S S Coordination of … Getting need care Getting care quickly Getting timely appointments, care, and information Communication … for improving the patient’s and consumer's experience of care organized by topic area (e.g., access, communication

234. Infographic Poster: Did you know...Patient safety issues in primary care are real. (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/infographicposter-final508_0.pdf
     July 12, 2018 - Improve communication and health literacy through Teach-Back. … Support closed-loop and collaborative communication using the Warm Handoff Plus.

235. Resource List - AHRQ Medical Office Survey (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - Communication About Error 1. … Communication Openness 1. … Communication About Error 1. Calibrate Dx: A Resource To Improve Diagnostic Decisions 2. … Communication Openness 1. … SBAR Technique for Communication: A Situational Briefing Model Composite Measure 3.

236. Improving Patient Experience | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - A Breakthrough Approach to Improving CAHPS Communication (Presentation)  ( 20:15 ). … Wendy Leebov, Ed.D, CEO of Leebov Golde & Associates, presents a Heart-Head-Heart Communication model … that can enhance patient experience and improve communication scores on patient experience surveys.

237. TeamSTEPPS 2.0 | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps/instructor/index.html
     August 01, 2022 - developed TeamSTEPPS ® , a teamwork system that offers a powerful solution to improving collaboration and communication … Patient safety experts agree that communication and other teamwork skills are essential to the delivery

238. TeamSTEPPS® Rapid Response Systems Guide | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps/rrs/index.html
     March 01, 2019 - developed TeamSTEPPS ® , a teamwork system which offers a powerful solution to improving collaboration and communication … Patient safety experts agree that communication and other teamwork skills are essential for the provision

239. Team Structure and Assembly - PowerPoint Presentation
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_2-team-structure.pptx
     July 01, 2023 - small enough to ensure situation monitoring, development of situation awareness, and direct, unfiltered communication … both the technical elements described in the AIM patient safety clinical bundle and the teamwork and communication … Because communication is so key and feedback and voice of the staff are essential, you’ll want to establish … is likely a major concern Perceived losses often much greater than real Perceived loss high when communication … Communication is key, especially when perceived loss is high.

240. Team Structure and Assembly (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_2-team-structure-speaker-notes.pdf
     July 01, 2023 - enough to ensure situation monitoring, development of situation awareness, and direct, unfiltered communication … Administrative team working to spread and reinforce the AIM Patient Safety Bundle and Teamwork & Communication … both the technical elements described in the AIM patient safety clinical bundle and the teamwork and communication … Because communication is so key and feedback and voice of the staff are essential, you’ll want to establish … • Communication is key, especially when perceived loss is high.