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  1. preventiveservices.ahrq.gov/health-literacy/improve/pharmacy/index.html
    January 01, 2024 - Health literacy tools to improve communication for providers of medication therapy management What … Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List . … How to Conduct a Postdischarge Followup Phone Call Health literacy tools to improve communication for
  2. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
    May 31, 2023 - TeamSTEPPS Learning Benchmarks Instructions: These questions focus on medical teamwork and communication … Instructions: For each of this series of questions, based on your knowledge of medical communication … The best communication tool or method to get critical information to the whole team during an emergency … Q A Tools, Strategies, or Concepts Covered 1 E • Read-back • Communication accuracy • Correct sequence … • Distinguish from check-back or say back 2 B • Express version of SBAR • Explicit communication
  3. preventiveservices.ahrq.gov/funding/grantee-profiles/grtprofile-walsh.html
    October 01, 2023 - In general, failures in communication about changes in medication doses were common, and one in four … Walsh concluded that specific improvements were necessary to address communication with and among caregivers … Walsh’s most current AHRQ project, Re-Engineering Patient and Family Communication to Improve Diagnostic … intervention to improve diagnostic safety for use in the outpatient setting that currently supports communication
  4. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalresourcelist.pdf
    January 01, 2019 - Feedback and Communication About Error .............................................................. … Communication Openness............................................................................... … Feedback and Communication About Error 1. … Communication Openness 1. … Feedback and Communication About Error Composite 6. Communication Openness Composite 7.
  5. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
    November 20, 2014 - during the implementation process (may be temporary) Ideally, one champion per shift, per unit ‹#› Communication … patients and their families Among unit staff, the Implementation Team, and senior management ‹#› Communication … During Implementation Develop a communication process to share information about the effectiveness of … Members of the Unit Team   Unit Champion   Organizing the Prevention Work Identify paths of ongoing communication
  6. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/igessentials.pdf
    March 11, 2014 - ESSENTIALS COURSE SUBSECTIONS • TeamSTEPPS Framework and Key Principles • Team Structure • CommunicationCommunication: SBAR, Call-Out, Check-Back, Handoff, and I PASS the BATON 10 - 14 20 mins 5. … TeamSTEPPS provides several communication strategies that can be used to ensure effective communication … In verbal communication, “CUS” and other signal phrases have a similar effect . … You have learned communication tools, such as SBAR, handoffs, and call-outs.
  7. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_8_program-evaluation.pptx
    July 01, 2023 - The Safety Program in Perinatal Care version II (SPPC-II) aims to integrate teamwork and provider communication … The Safety Program in Perinatal Care version II or SPPC-II aims to integrate teamwork and provider communication … intended, and an impact evaluation to ascertain the impact of the program on provider teamwork and communication … should be formed, site leadership should be supportive, site staff should be using the teamwork and communication … learning and safety culture 21 Hospital AIM Team Leads SPPC-II SCRIPT Some of the teamwork and communication
  8. Program Evaluation (pdf file)

    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_8-program-evaluation-speaker-notes.pdf
    July 01, 2023 - The Safety Program in Perinatal Care version II (SPPC‐II) aims to integrate teamwork and provider communication … The Safety Program in Perinatal Care version II or SPPC‐II aims to integrate teamwork and provider communication … as intended □ Impact evaluation to ascertain the impact of the program on  provider teamwork and communication … — • the process of assembling a site team, engaging site leadership, conducting the teamwork and communication … RESULTS: assess organizational learning and safety culture 21 SCRIPT Some of the teamwork and communication
  9. Program Evaluation (pdf file)

    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_8-program-evaluation-speaker-notes.pdf
    July 01, 2023 - The Safety Program in Perinatal Care version II (SPPC‐II) aims to integrate teamwork and provider communication … The Safety Program in Perinatal Care version II or SPPC‐II aims to integrate teamwork and provider communication … as intended □ Impact evaluation to ascertain the impact of the program on  provider teamwork and communication … : • the process of assembling a site team, engaging site leadership, conducting the teamwork and communication … RESULTS: assess organizational learning and safety culture 21 SCRIPT Some of the teamwork and communication
  10. preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
    February 01, 2020 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers. 2 Patients' experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians
  11. preventiveservices.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
    December 01, 2023 - Communication about medicines. Information about test results. Interactions with nurses. … Communication about Medications. Communication about Follow-up.
  12. preventiveservices.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
    February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics: CommunicationCommunication with the child. Attention to safety and comfort. Hospital environment.
  13. preventiveservices.ahrq.gov/funding/grantee-profiles/grtprofile-valdez.html
    June 01, 2022 - Consumer health IT applications can facilitate patients' communication about their health with their … “In the context of health information communication, culture can influence the composition of one’s social … types of health information that one shares with others, the reasons for such sharing, and the modes of communication … challenges that people with disabilities face when using existing health IT solutions for health information communication
  14. preventiveservices.ahrq.gov/health-literacy/improve/precautions/tool5.html
    February 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear CommunicationCommunication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … TIP Clinicians are often worried that they do not have time to use clear communication strategies. … There is also a teach-back question on the Communication Observation Form .
  15. preventiveservices.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html
    September 01, 2020 - The following health literacy tools can improve communication with MTM patients. … Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff .
  16. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared_quickstartfull.pdf
    January 01, 2015 - Communication breakdowns between the patient and the clinician or the patient and the practice staff … Patient perspectives on test result communication in primary care: a qualitative study. … Safe and effective communication to prevent diagnostic errors. … Middleton, MA: Patient Safety & Quality Healthcare; 2013. http://psqh.com/safe-and-effective- communication-to-prevent-diagnostic-errors … http://psqh.com/safe-and-effective-communication-to-prevent-diagnostic-errors Implementation Quick
  17. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared_quickstartbrochure.pdf
    January 01, 2015 - Communication breakdowns between the patient and the clinician or the patient and the practice staff … Patient perspectives on test result communication in primary care: a qualitative study. … Safe and effective communication to prevent diagnostic errors. … Middleton, MA: Patient Safety & Quality Healthcare; 2013. http://psqh.com/safe-and-effective- communication-to-prevent-diagnostic-errors … http://psqh.com/safe-and-effective-communication-to-prevent-diagnostic-errors 8 Implementation Notes
  18. preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
    March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication
  19. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-bayliss.pdf
    September 28, 2021 - experienced by the same individual • Fragmented healthcare system designed for single diseases ► Poor communication … retrospective (retrospective cohorts, time series, program review) • Frequent components ► Coordination/ communication
  20. preventiveservices.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
    October 01, 2020 - Identify and raise patient communication issues. … Identify and raise patient communication issues. … To raise communication issues. … This technique can be most useful for interpreters, who can use the teach-back to correct any misinformation … or missed communication.

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