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preventiveservices.ahrq.gov/health-literacy/improve/pharmacy/index.html
January 01, 2024 - Health literacy tools to improve communication for providers of medication therapy management
What … Training Program for Pharmacy Staff on Communication .
How To Create a My Medicines List . … How to Conduct a Postdischarge Followup Phone Call
Health literacy tools to improve communication for
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
May 31, 2023 - TeamSTEPPS Learning Benchmarks
Instructions: These questions focus on medical teamwork and communication … Instructions: For each of this series of questions, based on your knowledge of medical
communication … The best communication tool or method to get critical information to the whole team
during an emergency … Q A Tools, Strategies, or Concepts Covered
1 E • Read-back
• Communication accuracy
• Correct sequence … • Distinguish from check-back or say back
2 B • Express version of SBAR
• Explicit communication
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preventiveservices.ahrq.gov/funding/grantee-profiles/grtprofile-walsh.html
October 01, 2023 - In general, failures in communication about changes in medication doses were common, and one in four … Walsh concluded that specific improvements were necessary to address communication with and among caregivers … Walsh’s most current AHRQ project, Re-Engineering Patient and Family Communication to Improve Diagnostic … intervention to improve diagnostic safety for use in the outpatient setting that currently supports communication
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalresourcelist.pdf
January 01, 2019 - Feedback and Communication About Error .............................................................. … Communication Openness............................................................................... … Feedback and Communication About Error
1. … Communication Openness
1. … Feedback and Communication About Error
Composite 6. Communication Openness
Composite 7.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
November 20, 2014 - during the implementation process
(may be temporary)
Ideally, one champion per shift, per unit
‹#›
Communication … patients and their families
Among unit staff, the Implementation Team, and senior management
‹#›
Communication … During Implementation
Develop a communication process to share information about the effectiveness of … Members of the Unit Team
Unit Champion
Organizing the Prevention Work
Identify paths of ongoing communication
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/igessentials.pdf
March 11, 2014 - ESSENTIALS COURSE
SUBSECTIONS
• TeamSTEPPS Framework and Key
Principles
• Team Structure
• Communication … Communication: SBAR,
Call-Out, Check-Back,
Handoff, and I PASS the
BATON
10 - 14 20 mins
5. … TeamSTEPPS provides several
communication strategies that can be used to ensure effective
communication … In verbal communication,
“CUS” and other signal phrases have a similar effect . … You have learned communication tools, such as SBAR, handoffs,
and call-outs.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_8_program-evaluation.pptx
July 01, 2023 - The Safety Program in Perinatal Care version II (SPPC-II) aims to integrate teamwork and provider communication … The Safety Program in Perinatal Care version II or SPPC-II aims to integrate teamwork and provider communication … intended, and
an impact evaluation to ascertain the impact of the program on provider teamwork and communication … should be formed, site leadership should be supportive, site staff should be using the teamwork and communication … learning and safety culture
21
Hospital AIM Team
Leads
SPPC-II
SCRIPT
Some of the teamwork and communication
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_8-program-evaluation-speaker-notes.pdf
July 01, 2023 - The Safety Program in Perinatal Care version II (SPPC‐II) aims to
integrate teamwork and provider communication … The Safety Program in Perinatal Care version II or SPPC‐II aims to integrate
teamwork and provider communication … as intended
□ Impact evaluation to ascertain the impact of the program on
provider teamwork and communication … —
• the process of assembling a site team, engaging site leadership, conducting the
teamwork and communication … RESULTS: assess organizational learning and safety culture
21
SCRIPT
Some of the teamwork and communication
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_8-program-evaluation-speaker-notes.pdf
July 01, 2023 - The Safety Program in Perinatal Care version II (SPPC‐II) aims to
integrate teamwork and provider communication … The Safety Program in Perinatal Care version II or SPPC‐II aims to integrate
teamwork and provider communication … as intended
□ Impact evaluation to ascertain the impact of the program on
provider teamwork and communication … :
• the process of assembling a site team, engaging site leadership, conducting the
teamwork and communication … RESULTS: assess organizational learning and safety culture
21
SCRIPT
Some of the teamwork and communication
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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
February 01, 2020 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers. 2
Patients' experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians
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preventiveservices.ahrq.gov/cahps/surveys-guidance/ed-cahps/index.html
December 01, 2023 - Communication about medicines.
Information about test results.
Interactions with nurses. … Communication about Medications.
Communication about Follow-up.
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preventiveservices.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
February 01, 2023 - HCAHPS addresses critical aspects of the hospital experience, including:
Communication with doctors … Communication about medicines. … important to children and their parents/guardians; the 16 measures cover the following four topics:
Communication … Communication with the child.
Attention to safety and comfort.
Hospital environment.
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preventiveservices.ahrq.gov/funding/grantee-profiles/grtprofile-valdez.html
June 01, 2022 - Consumer health IT applications can facilitate patients' communication about their health with their … “In the context of health information communication, culture can influence the composition of one’s social … types of health information that one shares with others, the reasons for such sharing, and the modes of communication … challenges that people with disabilities face when using existing health IT solutions for health information communication
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preventiveservices.ahrq.gov/health-literacy/improve/precautions/tool5.html
February 01, 2024 - Literacy Assessment Quiz
Role Playing Ideas
Communicate Clearly: Tool 4
Key Strategies for Clear Communication … Communication Self-Assessment
Communication Observation Form
Plain Language Words
Use the Teach-Back … TIP
Clinicians are often worried that they do not have time to use clear communication strategies. … There is also a teach-back question on the Communication Observation Form .
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preventiveservices.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html
September 01, 2020 - The following health literacy tools can improve communication with MTM patients. … Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff .
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared_quickstartfull.pdf
January 01, 2015 - Communication breakdowns between the patient and the
clinician or the patient and the practice staff … Patient perspectives on test result communication
in primary care: a qualitative study. … Safe and effective communication to prevent diagnostic errors. … Middleton,
MA: Patient Safety & Quality Healthcare; 2013. http://psqh.com/safe-and-effective-
communication-to-prevent-diagnostic-errors … http://psqh.com/safe-and-effective-communication-to-prevent-diagnostic-errors
Implementation Quick
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared_quickstartbrochure.pdf
January 01, 2015 - Communication breakdowns between the patient and
the clinician or the patient and the practice staff … Patient
perspectives on test result communication in primary care:
a qualitative study. … Safe and effective communication to prevent
diagnostic errors. … Middleton, MA: Patient Safety & Quality
Healthcare; 2013. http://psqh.com/safe-and-effective-
communication-to-prevent-diagnostic-errors … http://psqh.com/safe-and-effective-communication-to-prevent-diagnostic-errors
8
Implementation Notes
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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic
Strategy
Access to Care & Information
Communication with … (12)
Getting Timely Appointments, Care, and Information
Between Visit Communication
Communication … Care
Getting Appointments and Care Quickly
Getting Needed Care
Getting Care Quickly
Communication
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-bayliss.pdf
September 28, 2021 - experienced by the same individual
• Fragmented healthcare system designed for single diseases
► Poor communication … retrospective (retrospective cohorts, time series, program review)
• Frequent components
► Coordination/ communication
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preventiveservices.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
October 01, 2020 - Identify and raise patient communication issues. … Identify and raise patient communication issues. … To raise communication issues. … This technique can be most useful for interpreters, who can use the teach-back to correct any misinformation … or missed communication.